Chilkat Online Tools

Perl / Support API / List Ticket Metric Events

Back to Collection Items

use chilkat();

# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.

$http = chilkat::CkHttp->new();

$http->put_BasicAuth(1);
$http->put_Login("login");
$http->put_Password("password");

$queryParams = chilkat::CkJsonObject->new();
$queryParams->UpdateString("start_time","<integer>");

$http->SetRequestHeader("Accept","application/json");

# resp is a HttpResponse
$resp = $http->QuickRequestParams("GET","https://example.zendesk.com/api/v2/incremental/ticket_metric_events",$queryParams);
if ($http->get_LastMethodSuccess() == 0) {
    print $http->lastErrorText() . "\r\n";
    exit;
}

$sbResponseBody = chilkat::CkStringBuilder->new();
$resp->GetBodySb($sbResponseBody);

$jResp = chilkat::CkJsonObject->new();
$jResp->LoadSb($sbResponseBody);
$jResp->put_EmitCompact(0);

print "Response Body:" . "\r\n";
print $jResp->emit() . "\r\n";

$respStatusCode = $resp->get_StatusCode();
print "Response Status Code = " . $respStatusCode . "\r\n";
if ($respStatusCode >= 400) {
    print "Response Header:" . "\r\n";
    print $resp->header() . "\r\n";
    print "Failed." . "\r\n";

    exit;
}

# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)

# {
#   "ticket_metric_events": [
#     {
#       "id": "<integer>",
#       "instance_id": "<integer>",
#       "metric": "agent_work_time",
#       "ticket_id": "<integer>",
#       "time": "<dateTime>",
#       "type": "apply_sla"
#     },
#     {
#       "id": "<integer>",
#       "instance_id": "<integer>",
#       "metric": "pausable_update_time",
#       "ticket_id": "<integer>",
#       "time": "<dateTime>",
#       "type": "pause"
#     }
#   ],
#   "count": "<integer>",
#   "end_time": "<integer>",
#   "next_page": "<string>"
# }

# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

$count = $jResp->stringOf("count");
$end_time = $jResp->stringOf("end_time");
$next_page = $jResp->stringOf("next_page");
$i = 0;
$count_i = $jResp->SizeOfArray("ticket_metric_events");
while ($i < $count_i) {
    $jResp->put_I($i);
    $id = $jResp->stringOf("ticket_metric_events[i].id");
    $instance_id = $jResp->stringOf("ticket_metric_events[i].instance_id");
    $metric = $jResp->stringOf("ticket_metric_events[i].metric");
    $ticket_id = $jResp->stringOf("ticket_metric_events[i].ticket_id");
    $time = $jResp->stringOf("ticket_metric_events[i].time");
    $v_type = $jResp->stringOf("ticket_metric_events[i].type");
    $i = $i + 1;
}

Curl Command

curl  -u login:password -G -d "start_time=%3Cinteger%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/ticket_metric_events

Postman Collection Item JSON

{
  "name": "List Ticket Metric Events",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/incremental/ticket_metric_events?start_time=<integer>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "incremental",
        "ticket_metric_events"
      ],
      "query": [
        {
          "key": "start_time",
          "value": "<integer>",
          "description": "(Required) The Unix UTC epoch time of the oldest event you're interested in. Example: 1332034771."
        }
      ]
    },
    "description": "Returns ticket metric events that occurred on or after the start time.\n\nCursor pagination returns a maximum of 100 records per page. Events are listed in chronological order.\n\nIf the results are not paginated, events will be returned as a time-based incremental export.\n\nSee [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports).\n\n#### Pagination\n* Cursor pagination\n* No pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\n#### Allowed For\n\n* Admins"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/incremental/ticket_metric_events?start_time=<integer>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "incremental",
            "ticket_metric_events"
          ],
          "query": [
            {
              "key": "start_time",
              "value": "<integer>",
              "description": "(Required) The Unix UTC epoch time of the oldest event you're interested in. Example: 1332034771."
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket_metric_events\": [\n    {\n      \"id\": \"<integer>\",\n      \"instance_id\": \"<integer>\",\n      \"metric\": \"agent_work_time\",\n      \"ticket_id\": \"<integer>\",\n      \"time\": \"<dateTime>\",\n      \"type\": \"apply_sla\"\n    },\n    {\n      \"id\": \"<integer>\",\n      \"instance_id\": \"<integer>\",\n      \"metric\": \"pausable_update_time\",\n      \"ticket_id\": \"<integer>\",\n      \"time\": \"<dateTime>\",\n      \"type\": \"pause\"\n    }\n  ],\n  \"count\": \"<integer>\",\n  \"end_time\": \"<integer>\",\n  \"next_page\": \"<string>\"\n}"
    }
  ]
}