Perl / Support API / List Custom Ticket Statuses
Back to Collection Items
use chilkat();
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = chilkat::CkHttp->new();
$http->put_BasicAuth(1);
$http->put_Login("login");
$http->put_Password("password");
$queryParams = chilkat::CkJsonObject->new();
$queryParams->UpdateString("status_categories","<string>");
$queryParams->UpdateString("active","<boolean>");
$queryParams->UpdateString("default","<boolean>");
$http->SetRequestHeader("Accept","application/json");
# resp is a HttpResponse
$resp = $http->QuickRequestParams("GET","https://example.zendesk.com/api/v2/custom_statuses",$queryParams);
if ($http->get_LastMethodSuccess() == 0) {
print $http->lastErrorText() . "\r\n";
exit;
}
$sbResponseBody = chilkat::CkStringBuilder->new();
$resp->GetBodySb($sbResponseBody);
$jResp = chilkat::CkJsonObject->new();
$jResp->LoadSb($sbResponseBody);
$jResp->put_EmitCompact(0);
print "Response Body:" . "\r\n";
print $jResp->emit() . "\r\n";
$respStatusCode = $resp->get_StatusCode();
print "Response Status Code = " . $respStatusCode . "\r\n";
if ($respStatusCode >= 400) {
print "Response Header:" . "\r\n";
print $resp->header() . "\r\n";
print "Failed." . "\r\n";
exit;
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "custom_statuses": [
# {
# "status_category": "pending",
# "agent_label": "<string>",
# "active": "<boolean>",
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "description": "<string>",
# "end_user_description": "<string>",
# "end_user_label": "<string>",
# "id": "<integer>",
# "raw_agent_label": "<string>",
# "raw_description": "<string>",
# "raw_end_user_description": "<string>",
# "raw_end_user_label": "<string>",
# "updated_at": "<dateTime>"
# },
# {
# "status_category": "hold",
# "agent_label": "<string>",
# "active": "<boolean>",
# "created_at": "<dateTime>",
# "default": "<boolean>",
# "description": "<string>",
# "end_user_description": "<string>",
# "end_user_label": "<string>",
# "id": "<integer>",
# "raw_agent_label": "<string>",
# "raw_description": "<string>",
# "raw_end_user_description": "<string>",
# "raw_end_user_label": "<string>",
# "updated_at": "<dateTime>"
# }
# ]
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$i = 0;
$count_i = $jResp->SizeOfArray("custom_statuses");
while ($i < $count_i) {
$jResp->put_I($i);
$status_category = $jResp->stringOf("custom_statuses[i].status_category");
$agent_label = $jResp->stringOf("custom_statuses[i].agent_label");
$active = $jResp->stringOf("custom_statuses[i].active");
$created_at = $jResp->stringOf("custom_statuses[i].created_at");
$default = $jResp->stringOf("custom_statuses[i].default");
$description = $jResp->stringOf("custom_statuses[i].description");
$end_user_description = $jResp->stringOf("custom_statuses[i].end_user_description");
$end_user_label = $jResp->stringOf("custom_statuses[i].end_user_label");
$id = $jResp->stringOf("custom_statuses[i].id");
$raw_agent_label = $jResp->stringOf("custom_statuses[i].raw_agent_label");
$raw_description = $jResp->stringOf("custom_statuses[i].raw_description");
$raw_end_user_description = $jResp->stringOf("custom_statuses[i].raw_end_user_description");
$raw_end_user_label = $jResp->stringOf("custom_statuses[i].raw_end_user_label");
$updated_at = $jResp->stringOf("custom_statuses[i].updated_at");
$i = $i + 1;
}
Curl Command
curl -u login:password -G -d "status_categories=%3Cstring%3E"
-d "active=%3Cboolean%3E"
-d "default=%3Cboolean%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_statuses
Postman Collection Item JSON
{
"name": "List Custom Ticket Statuses",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
},
"description": "Lists all undeleted custom ticket statuses for the account. No pagination is provided.\n\n#### Allowed For\n\n* End Users\n"
},
"response": [
{
"name": "List custom ticket statuses",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"custom_statuses"
],
"query": [
{
"key": "status_categories",
"value": "<string>",
"description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
},
{
"key": "active",
"value": "<boolean>",
"description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
},
{
"key": "default",
"value": "<boolean>",
"description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"custom_statuses\": [\n {\n \"status_category\": \"pending\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"status_category\": \"hold\",\n \"agent_label\": \"<string>\",\n \"active\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"raw_agent_label\": \"<string>\",\n \"raw_description\": \"<string>\",\n \"raw_end_user_description\": \"<string>\",\n \"raw_end_user_label\": \"<string>\",\n \"updated_at\": \"<dateTime>\"\n }\n ]\n}"
}
]
}
