Perl / Support API / Show Settings
Back to Collection Items
use chilkat();
# This example assumes the Chilkat API to have been previously unlocked.
# See Global Unlock Sample for sample code.
$http = chilkat::CkHttp->new();
$http->put_BasicAuth(1);
$http->put_Login("login");
$http->put_Password("password");
$http->SetRequestHeader("Accept","application/json");
$sbResponseBody = chilkat::CkStringBuilder->new();
$success = $http->QuickGetSb("https://example.zendesk.com/api/v2/account/settings",$sbResponseBody);
if ($success == 0) {
print $http->lastErrorText() . "\r\n";
exit;
}
$jResp = chilkat::CkJsonObject->new();
$jResp->LoadSb($sbResponseBody);
$jResp->put_EmitCompact(0);
print "Response Body:" . "\r\n";
print $jResp->emit() . "\r\n";
$respStatusCode = $http->get_LastStatus();
print "Response Status Code = " . $respStatusCode . "\r\n";
if ($respStatusCode >= 400) {
print "Response Header:" . "\r\n";
print $http->lastHeader() . "\r\n";
print "Failed." . "\r\n";
exit;
}
# Sample JSON response:
# (Sample code for parsing the JSON response is shown below)
# {
# "settings": {
# "active_features": {
# "advanced_analytics": "<boolean>",
# "agent_forwarding": "<boolean>",
# "allow_ccs": "<boolean>",
# "allow_email_template_customization": "<boolean>",
# "automatic_answers": "<boolean>",
# "bcc_archiving": "<boolean>",
# "benchmark_opt_out": "<boolean>",
# "business_hours": "<boolean>",
# "chat": "<boolean>",
# "chat_about_my_ticket": "<boolean>",
# "csat_reason_code": "<boolean>",
# "custom_dkim_domain": "<boolean>",
# "customer_context_as_default": "<boolean>",
# "customer_satisfaction": "<boolean>",
# "dynamic_contents": "<boolean>",
# "explore": "<boolean>",
# "explore_on_support_ent_plan": "<boolean>",
# "explore_on_support_pro_plan": "<boolean>",
# "facebook": "<boolean>",
# "facebook_login": "<boolean>",
# "fallback_composer": "<boolean>",
# "forum_analytics": "<boolean>",
# "good_data_and_explore": "<boolean>",
# "google_login": "<boolean>",
# "insights": "<boolean>",
# "is_abusive": "<boolean>",
# "light_agents": "<boolean>",
# "markdown": "<boolean>",
# "on_hold_status": "<boolean>",
# "rich_content_in_emails": "<boolean>",
# "sandbox": "<boolean>",
# "satisfaction_prediction": "<boolean>",
# "suspended_ticket_notification": "<boolean>",
# "ticket_forms": "<boolean>",
# "ticket_tagging": "<boolean>",
# "topic_suggestion": "<boolean>",
# "twitter": "<boolean>",
# "twitter_login": "<boolean>",
# "user_org_fields": "<boolean>",
# "user_tagging": "<boolean>",
# "voice": "<boolean>"
# },
# "agents": {
# "agent_workspace": "<boolean>",
# "aw_self_serve_migration_enabled": "<boolean>",
# "focus_mode": "<boolean>",
# "idle_timeout_enabled": "<boolean>",
# "unified_agent_statuses": "<boolean>"
# },
# "api": {
# "accepted_api_agreement": "<boolean>",
# "api_password_access": "<string>",
# "api_token_access": "<string>"
# },
# "apps": {
# "create_private": "<boolean>",
# "create_public": "<boolean>",
# "use": "<boolean>"
# },
# "billing": {
# "backend": "<string>"
# },
# "branding": {
# "favicon_url": "<string>",
# "header_color": "<string>",
# "header_logo_url": "<string>",
# "page_background_color": "<string>",
# "tab_background_color": "<string>",
# "text_color": "<string>"
# },
# "brands": {
# "default_brand_id": "<integer>",
# "require_brand_on_new_tickets": "<boolean>"
# },
# "cdn": {
# "cdn_provider": "<string>",
# "fallback_cdn_provider": "<string>",
# "hosts": [
# {
# "name": "<string>",
# "url": "<string>"
# },
# {
# "name": "<string>",
# "url": "<string>"
# }
# ]
# },
# "chat": {
# "available": "<boolean>",
# "enabled": "<boolean>",
# "integrated": "<boolean>",
# "maximum_request_count": "<integer>",
# "welcome_message": "<string>"
# },
# "cross_sell": {
# "show_chat_tooltip": "<boolean>",
# "xsell_source": "<string>"
# },
# "gooddata_advanced_analytics": {
# "enabled": "<boolean>"
# },
# "google_apps": {
# "has_google_apps": "<boolean>",
# "has_google_apps_admin": "<boolean>"
# },
# "groups": {
# "check_group_name_uniqueness": "<boolean>"
# },
# "limits": {
# "attachment_size": "<integer>"
# },
# "localization": {
# "locale_ids": [
# "<integer>",
# "<integer>"
# ]
# },
# "lotus": {
# "pod_id": "<integer>",
# "prefer_lotus": "<boolean>",
# "reporting": "<boolean>"
# },
# "metrics": {
# "account_size": "<string>"
# },
# "onboarding": {
# "checklist_onboarding_version": "<integer>",
# "onboarding_segments": "<string>",
# "product_sign_up": "<string>"
# },
# "routing": {
# "autorouting_tag": "<string>",
# "enabled": "<boolean>",
# "max_email_capacity": "<integer>",
# "max_messaging_capacity": "<integer>",
# "reassignment_messaging_enabled": "<boolean>",
# "reassignment_messaging_timeout": "<integer>",
# "reassignment_talk_timeout": "<integer>"
# },
# "rule": {
# "macro_most_used": "<boolean>",
# "macro_order": "<string>",
# "skill_based_filtered_views": [
# {
# "in523": 60303840.72385332
# },
# {
# "estc": "eu aliquip id"
# }
# ],
# "using_skill_based_routing": "<boolean>"
# },
# "side_conversations": {
# "email_channel": "<boolean>",
# "msteams_channel": "<boolean>",
# "show_in_context_panel": "<boolean>",
# "slack_channel": "<boolean>",
# "tickets_channel": "<boolean>"
# },
# "statistics": {
# "forum": "<boolean>",
# "rule_usage": "<boolean>",
# "search": "<boolean>"
# },
# "ticket_form": {
# "raw_ticket_forms_instructions": "<string>",
# "ticket_forms_instructions": "<string>"
# },
# "ticket_sharing_partners": {
# "support_addresses": [
# "<string>",
# "<string>"
# ]
# },
# "tickets": {
# "accepted_new_collaboration_tos": "<boolean>",
# "agent_collision": "<boolean>",
# "agent_ticket_deletion": "<boolean>",
# "allow_group_reset": "<boolean>",
# "assign_default_organization": "<boolean>",
# "assign_tickets_upon_solve": "<boolean>",
# "auto_updated_ccs_followers_rules": "<boolean>",
# "collaboration": "<boolean>",
# "comments_public_by_default": "<boolean>",
# "email_attachments": "<boolean>",
# "emoji_autocompletion": "<boolean>",
# "follower_and_email_cc_collaborations": "<boolean>",
# "has_color_text": "<boolean>",
# "is_first_comment_private_enabled": "<boolean>",
# "light_agent_email_ccs_allowed": "<boolean>",
# "list_empty_views": "<boolean>",
# "list_newest_comments_first": "<boolean>",
# "markdown_ticket_comments": "<boolean>",
# "maximum_personal_views_to_list": "<integer>",
# "private_attachments": "<boolean>",
# "rich_text_comments": "<boolean>",
# "status_hold": "<boolean>",
# "tagging": "<boolean>",
# "using_skill_based_routing": "<boolean>"
# },
# "twitter": {
# "shorten_url": "<string>"
# },
# "user": {
# "agent_created_welcome_emails": "<boolean>",
# "end_user_phone_number_validation": "<boolean>",
# "have_gravatars_enabled": "<boolean>",
# "language_selection": "<boolean>",
# "multiple_organizations": "<boolean>",
# "tagging": "<boolean>",
# "time_zone_selection": "<boolean>"
# },
# "voice": {
# "agent_confirmation_when_forwarding": "<boolean>",
# "agent_wrap_up_after_calls": "<boolean>",
# "enabled": "<boolean>",
# "logging": "<boolean>",
# "maximum_queue_size": "<integer>",
# "maximum_queue_wait_time": "<integer>",
# "only_during_business_hours": "<boolean>",
# "outbound_enabled": "<boolean>",
# "recordings_public": "<boolean>",
# "uk_mobile_forwarding": "<boolean>"
# }
# }
# }
# Sample code for parsing the JSON response...
# Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
$Advanced_analytics = $jResp->stringOf("settings.active_features.advanced_analytics");
$Agent_forwarding = $jResp->stringOf("settings.active_features.agent_forwarding");
$Allow_ccs = $jResp->stringOf("settings.active_features.allow_ccs");
$Allow_email_template_customization = $jResp->stringOf("settings.active_features.allow_email_template_customization");
$Automatic_answers = $jResp->stringOf("settings.active_features.automatic_answers");
$Bcc_archiving = $jResp->stringOf("settings.active_features.bcc_archiving");
$Benchmark_opt_out = $jResp->stringOf("settings.active_features.benchmark_opt_out");
$Business_hours = $jResp->stringOf("settings.active_features.business_hours");
$Chat = $jResp->stringOf("settings.active_features.chat");
$Chat_about_my_ticket = $jResp->stringOf("settings.active_features.chat_about_my_ticket");
$Csat_reason_code = $jResp->stringOf("settings.active_features.csat_reason_code");
$Custom_dkim_domain = $jResp->stringOf("settings.active_features.custom_dkim_domain");
$Customer_context_as_default = $jResp->stringOf("settings.active_features.customer_context_as_default");
$Customer_satisfaction = $jResp->stringOf("settings.active_features.customer_satisfaction");
$Dynamic_contents = $jResp->stringOf("settings.active_features.dynamic_contents");
$Explore = $jResp->stringOf("settings.active_features.explore");
$Explore_on_support_ent_plan = $jResp->stringOf("settings.active_features.explore_on_support_ent_plan");
$Explore_on_support_pro_plan = $jResp->stringOf("settings.active_features.explore_on_support_pro_plan");
$Facebook = $jResp->stringOf("settings.active_features.facebook");
$Facebook_login = $jResp->stringOf("settings.active_features.facebook_login");
$Fallback_composer = $jResp->stringOf("settings.active_features.fallback_composer");
$Forum_analytics = $jResp->stringOf("settings.active_features.forum_analytics");
$Good_data_and_explore = $jResp->stringOf("settings.active_features.good_data_and_explore");
$Google_login = $jResp->stringOf("settings.active_features.google_login");
$Insights = $jResp->stringOf("settings.active_features.insights");
$Is_abusive = $jResp->stringOf("settings.active_features.is_abusive");
$Light_agents = $jResp->stringOf("settings.active_features.light_agents");
$Markdown = $jResp->stringOf("settings.active_features.markdown");
$On_hold_status = $jResp->stringOf("settings.active_features.on_hold_status");
$Rich_content_in_emails = $jResp->stringOf("settings.active_features.rich_content_in_emails");
$Sandbox = $jResp->stringOf("settings.active_features.sandbox");
$Satisfaction_prediction = $jResp->stringOf("settings.active_features.satisfaction_prediction");
$Suspended_ticket_notification = $jResp->stringOf("settings.active_features.suspended_ticket_notification");
$Ticket_forms = $jResp->stringOf("settings.active_features.ticket_forms");
$Ticket_tagging = $jResp->stringOf("settings.active_features.ticket_tagging");
$Topic_suggestion = $jResp->stringOf("settings.active_features.topic_suggestion");
$Twitter = $jResp->stringOf("settings.active_features.twitter");
$Twitter_login = $jResp->stringOf("settings.active_features.twitter_login");
$User_org_fields = $jResp->stringOf("settings.active_features.user_org_fields");
$User_tagging = $jResp->stringOf("settings.active_features.user_tagging");
$Voice = $jResp->stringOf("settings.active_features.voice");
$Agent_workspace = $jResp->stringOf("settings.agents.agent_workspace");
$Aw_self_serve_migration_enabled = $jResp->stringOf("settings.agents.aw_self_serve_migration_enabled");
$Focus_mode = $jResp->stringOf("settings.agents.focus_mode");
$Idle_timeout_enabled = $jResp->stringOf("settings.agents.idle_timeout_enabled");
$Unified_agent_statuses = $jResp->stringOf("settings.agents.unified_agent_statuses");
$Accepted_api_agreement = $jResp->stringOf("settings.api.accepted_api_agreement");
$Api_password_access = $jResp->stringOf("settings.api.api_password_access");
$Api_token_access = $jResp->stringOf("settings.api.api_token_access");
$Create_private = $jResp->stringOf("settings.apps.create_private");
$Create_public = $jResp->stringOf("settings.apps.create_public");
$Use = $jResp->stringOf("settings.apps.use");
$Backend = $jResp->stringOf("settings.billing.backend");
$Favicon_url = $jResp->stringOf("settings.branding.favicon_url");
$Header_color = $jResp->stringOf("settings.branding.header_color");
$Header_logo_url = $jResp->stringOf("settings.branding.header_logo_url");
$Page_background_color = $jResp->stringOf("settings.branding.page_background_color");
$Tab_background_color = $jResp->stringOf("settings.branding.tab_background_color");
$Text_color = $jResp->stringOf("settings.branding.text_color");
$Default_brand_id = $jResp->stringOf("settings.brands.default_brand_id");
$Require_brand_on_new_tickets = $jResp->stringOf("settings.brands.require_brand_on_new_tickets");
$Cdn_provider = $jResp->stringOf("settings.cdn.cdn_provider");
$Fallback_cdn_provider = $jResp->stringOf("settings.cdn.fallback_cdn_provider");
$Available = $jResp->stringOf("settings.chat.available");
$Enabled = $jResp->stringOf("settings.chat.enabled");
$Integrated = $jResp->stringOf("settings.chat.integrated");
$Maximum_request_count = $jResp->stringOf("settings.chat.maximum_request_count");
$Welcome_message = $jResp->stringOf("settings.chat.welcome_message");
$Show_chat_tooltip = $jResp->stringOf("settings.cross_sell.show_chat_tooltip");
$Xsell_source = $jResp->stringOf("settings.cross_sell.xsell_source");
$Gooddata_advanced_analyticsEnabled = $jResp->stringOf("settings.gooddata_advanced_analytics.enabled");
$Has_google_apps = $jResp->stringOf("settings.google_apps.has_google_apps");
$Has_google_apps_admin = $jResp->stringOf("settings.google_apps.has_google_apps_admin");
$Check_group_name_uniqueness = $jResp->stringOf("settings.groups.check_group_name_uniqueness");
$Attachment_size = $jResp->stringOf("settings.limits.attachment_size");
$Pod_id = $jResp->stringOf("settings.lotus.pod_id");
$Prefer_lotus = $jResp->stringOf("settings.lotus.prefer_lotus");
$Reporting = $jResp->stringOf("settings.lotus.reporting");
$Account_size = $jResp->stringOf("settings.metrics.account_size");
$Checklist_onboarding_version = $jResp->stringOf("settings.onboarding.checklist_onboarding_version");
$Onboarding_segments = $jResp->stringOf("settings.onboarding.onboarding_segments");
$Product_sign_up = $jResp->stringOf("settings.onboarding.product_sign_up");
$Autorouting_tag = $jResp->stringOf("settings.routing.autorouting_tag");
$RoutingEnabled = $jResp->stringOf("settings.routing.enabled");
$Max_email_capacity = $jResp->stringOf("settings.routing.max_email_capacity");
$Max_messaging_capacity = $jResp->stringOf("settings.routing.max_messaging_capacity");
$Reassignment_messaging_enabled = $jResp->stringOf("settings.routing.reassignment_messaging_enabled");
$Reassignment_messaging_timeout = $jResp->stringOf("settings.routing.reassignment_messaging_timeout");
$Reassignment_talk_timeout = $jResp->stringOf("settings.routing.reassignment_talk_timeout");
$Macro_most_used = $jResp->stringOf("settings.rule.macro_most_used");
$Macro_order = $jResp->stringOf("settings.rule.macro_order");
$Using_skill_based_routing = $jResp->stringOf("settings.rule.using_skill_based_routing");
$Email_channel = $jResp->stringOf("settings.side_conversations.email_channel");
$Msteams_channel = $jResp->stringOf("settings.side_conversations.msteams_channel");
$Show_in_context_panel = $jResp->stringOf("settings.side_conversations.show_in_context_panel");
$Slack_channel = $jResp->stringOf("settings.side_conversations.slack_channel");
$Tickets_channel = $jResp->stringOf("settings.side_conversations.tickets_channel");
$Forum = $jResp->stringOf("settings.statistics.forum");
$Rule_usage = $jResp->stringOf("settings.statistics.rule_usage");
$Search = $jResp->stringOf("settings.statistics.search");
$Raw_ticket_forms_instructions = $jResp->stringOf("settings.ticket_form.raw_ticket_forms_instructions");
$Ticket_forms_instructions = $jResp->stringOf("settings.ticket_form.ticket_forms_instructions");
$Accepted_new_collaboration_tos = $jResp->stringOf("settings.tickets.accepted_new_collaboration_tos");
$Agent_collision = $jResp->stringOf("settings.tickets.agent_collision");
$Agent_ticket_deletion = $jResp->stringOf("settings.tickets.agent_ticket_deletion");
$Allow_group_reset = $jResp->stringOf("settings.tickets.allow_group_reset");
$Assign_default_organization = $jResp->stringOf("settings.tickets.assign_default_organization");
$Assign_tickets_upon_solve = $jResp->stringOf("settings.tickets.assign_tickets_upon_solve");
$Auto_updated_ccs_followers_rules = $jResp->stringOf("settings.tickets.auto_updated_ccs_followers_rules");
$Collaboration = $jResp->stringOf("settings.tickets.collaboration");
$Comments_public_by_default = $jResp->stringOf("settings.tickets.comments_public_by_default");
$Email_attachments = $jResp->stringOf("settings.tickets.email_attachments");
$Emoji_autocompletion = $jResp->stringOf("settings.tickets.emoji_autocompletion");
$Follower_and_email_cc_collaborations = $jResp->stringOf("settings.tickets.follower_and_email_cc_collaborations");
$Has_color_text = $jResp->stringOf("settings.tickets.has_color_text");
$Is_first_comment_private_enabled = $jResp->stringOf("settings.tickets.is_first_comment_private_enabled");
$Light_agent_email_ccs_allowed = $jResp->stringOf("settings.tickets.light_agent_email_ccs_allowed");
$List_empty_views = $jResp->stringOf("settings.tickets.list_empty_views");
$List_newest_comments_first = $jResp->stringOf("settings.tickets.list_newest_comments_first");
$Markdown_ticket_comments = $jResp->stringOf("settings.tickets.markdown_ticket_comments");
$Maximum_personal_views_to_list = $jResp->stringOf("settings.tickets.maximum_personal_views_to_list");
$Private_attachments = $jResp->stringOf("settings.tickets.private_attachments");
$Rich_text_comments = $jResp->stringOf("settings.tickets.rich_text_comments");
$Status_hold = $jResp->stringOf("settings.tickets.status_hold");
$Tagging = $jResp->stringOf("settings.tickets.tagging");
$TicketsUsing_skill_based_routing = $jResp->stringOf("settings.tickets.using_skill_based_routing");
$Shorten_url = $jResp->stringOf("settings.twitter.shorten_url");
$Agent_created_welcome_emails = $jResp->stringOf("settings.user.agent_created_welcome_emails");
$End_user_phone_number_validation = $jResp->stringOf("settings.user.end_user_phone_number_validation");
$Have_gravatars_enabled = $jResp->stringOf("settings.user.have_gravatars_enabled");
$Language_selection = $jResp->stringOf("settings.user.language_selection");
$Multiple_organizations = $jResp->stringOf("settings.user.multiple_organizations");
$UserTagging = $jResp->stringOf("settings.user.tagging");
$Time_zone_selection = $jResp->stringOf("settings.user.time_zone_selection");
$Agent_confirmation_when_forwarding = $jResp->stringOf("settings.voice.agent_confirmation_when_forwarding");
$Agent_wrap_up_after_calls = $jResp->stringOf("settings.voice.agent_wrap_up_after_calls");
$VoiceEnabled = $jResp->stringOf("settings.voice.enabled");
$Logging = $jResp->stringOf("settings.voice.logging");
$Maximum_queue_size = $jResp->stringOf("settings.voice.maximum_queue_size");
$Maximum_queue_wait_time = $jResp->stringOf("settings.voice.maximum_queue_wait_time");
$Only_during_business_hours = $jResp->stringOf("settings.voice.only_during_business_hours");
$Outbound_enabled = $jResp->stringOf("settings.voice.outbound_enabled");
$Recordings_public = $jResp->stringOf("settings.voice.recordings_public");
$Uk_mobile_forwarding = $jResp->stringOf("settings.voice.uk_mobile_forwarding");
$i = 0;
$count_i = $jResp->SizeOfArray("settings.cdn.hosts");
while ($i < $count_i) {
$jResp->put_I($i);
$name = $jResp->stringOf("settings.cdn.hosts[i].name");
$url = $jResp->stringOf("settings.cdn.hosts[i].url");
$i = $i + 1;
}
$i = 0;
$count_i = $jResp->SizeOfArray("settings.localization.locale_ids");
while ($i < $count_i) {
$jResp->put_I($i);
$strVal = $jResp->stringOf("settings.localization.locale_ids[i]");
$i = $i + 1;
}
$i = 0;
$count_i = $jResp->SizeOfArray("settings.rule.skill_based_filtered_views");
while ($i < $count_i) {
$jResp->put_I($i);
$in523 = $jResp->stringOf("settings.rule.skill_based_filtered_views[i].in523");
$estc = $jResp->stringOf("settings.rule.skill_based_filtered_views[i].estc");
$i = $i + 1;
}
$i = 0;
$count_i = $jResp->SizeOfArray("settings.ticket_sharing_partners.support_addresses");
while ($i < $count_i) {
$jResp->put_I($i);
$strVal = $jResp->stringOf("settings.ticket_sharing_partners.support_addresses[i]");
$i = $i + 1;
}
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/account/settings
Postman Collection Item JSON
{
"name": "Show Settings",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
},
"description": "Shows the settings that are available for the account.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"settings\": {\n \"active_features\": {\n \"advanced_analytics\": \"<boolean>\",\n \"agent_forwarding\": \"<boolean>\",\n \"allow_ccs\": \"<boolean>\",\n \"allow_email_template_customization\": \"<boolean>\",\n \"automatic_answers\": \"<boolean>\",\n \"bcc_archiving\": \"<boolean>\",\n \"benchmark_opt_out\": \"<boolean>\",\n \"business_hours\": \"<boolean>\",\n \"chat\": \"<boolean>\",\n \"chat_about_my_ticket\": \"<boolean>\",\n \"csat_reason_code\": \"<boolean>\",\n \"custom_dkim_domain\": \"<boolean>\",\n \"customer_context_as_default\": \"<boolean>\",\n \"customer_satisfaction\": \"<boolean>\",\n \"dynamic_contents\": \"<boolean>\",\n \"explore\": \"<boolean>\",\n \"explore_on_support_ent_plan\": \"<boolean>\",\n \"explore_on_support_pro_plan\": \"<boolean>\",\n \"facebook\": \"<boolean>\",\n \"facebook_login\": \"<boolean>\",\n \"fallback_composer\": \"<boolean>\",\n \"forum_analytics\": \"<boolean>\",\n \"good_data_and_explore\": \"<boolean>\",\n \"google_login\": \"<boolean>\",\n \"insights\": \"<boolean>\",\n \"is_abusive\": \"<boolean>\",\n \"light_agents\": \"<boolean>\",\n \"markdown\": \"<boolean>\",\n \"on_hold_status\": \"<boolean>\",\n \"rich_content_in_emails\": \"<boolean>\",\n \"sandbox\": \"<boolean>\",\n \"satisfaction_prediction\": \"<boolean>\",\n \"suspended_ticket_notification\": \"<boolean>\",\n \"ticket_forms\": \"<boolean>\",\n \"ticket_tagging\": \"<boolean>\",\n \"topic_suggestion\": \"<boolean>\",\n \"twitter\": \"<boolean>\",\n \"twitter_login\": \"<boolean>\",\n \"user_org_fields\": \"<boolean>\",\n \"user_tagging\": \"<boolean>\",\n \"voice\": \"<boolean>\"\n },\n \"agents\": {\n \"agent_workspace\": \"<boolean>\",\n \"aw_self_serve_migration_enabled\": \"<boolean>\",\n \"focus_mode\": \"<boolean>\",\n \"idle_timeout_enabled\": \"<boolean>\",\n \"unified_agent_statuses\": \"<boolean>\"\n },\n \"api\": {\n \"accepted_api_agreement\": \"<boolean>\",\n \"api_password_access\": \"<string>\",\n \"api_token_access\": \"<string>\"\n },\n \"apps\": {\n \"create_private\": \"<boolean>\",\n \"create_public\": \"<boolean>\",\n \"use\": \"<boolean>\"\n },\n \"billing\": {\n \"backend\": \"<string>\"\n },\n \"branding\": {\n \"favicon_url\": \"<string>\",\n \"header_color\": \"<string>\",\n \"header_logo_url\": \"<string>\",\n \"page_background_color\": \"<string>\",\n \"tab_background_color\": \"<string>\",\n \"text_color\": \"<string>\"\n },\n \"brands\": {\n \"default_brand_id\": \"<integer>\",\n \"require_brand_on_new_tickets\": \"<boolean>\"\n },\n \"cdn\": {\n \"cdn_provider\": \"<string>\",\n \"fallback_cdn_provider\": \"<string>\",\n \"hosts\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ]\n },\n \"chat\": {\n \"available\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"integrated\": \"<boolean>\",\n \"maximum_request_count\": \"<integer>\",\n \"welcome_message\": \"<string>\"\n },\n \"cross_sell\": {\n \"show_chat_tooltip\": \"<boolean>\",\n \"xsell_source\": \"<string>\"\n },\n \"gooddata_advanced_analytics\": {\n \"enabled\": \"<boolean>\"\n },\n \"google_apps\": {\n \"has_google_apps\": \"<boolean>\",\n \"has_google_apps_admin\": \"<boolean>\"\n },\n \"groups\": {\n \"check_group_name_uniqueness\": \"<boolean>\"\n },\n \"limits\": {\n \"attachment_size\": \"<integer>\"\n },\n \"localization\": {\n \"locale_ids\": [\n \"<integer>\",\n \"<integer>\"\n ]\n },\n \"lotus\": {\n \"pod_id\": \"<integer>\",\n \"prefer_lotus\": \"<boolean>\",\n \"reporting\": \"<boolean>\"\n },\n \"metrics\": {\n \"account_size\": \"<string>\"\n },\n \"onboarding\": {\n \"checklist_onboarding_version\": \"<integer>\",\n \"onboarding_segments\": \"<string>\",\n \"product_sign_up\": \"<string>\"\n },\n \"routing\": {\n \"autorouting_tag\": \"<string>\",\n \"enabled\": \"<boolean>\",\n \"max_email_capacity\": \"<integer>\",\n \"max_messaging_capacity\": \"<integer>\",\n \"reassignment_messaging_enabled\": \"<boolean>\",\n \"reassignment_messaging_timeout\": \"<integer>\",\n \"reassignment_talk_timeout\": \"<integer>\"\n },\n \"rule\": {\n \"macro_most_used\": \"<boolean>\",\n \"macro_order\": \"<string>\",\n \"skill_based_filtered_views\": [\n {\n \"in523\": 60303840.72385332\n },\n {\n \"estc\": \"eu aliquip id\"\n }\n ],\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"side_conversations\": {\n \"email_channel\": \"<boolean>\",\n \"msteams_channel\": \"<boolean>\",\n \"show_in_context_panel\": \"<boolean>\",\n \"slack_channel\": \"<boolean>\",\n \"tickets_channel\": \"<boolean>\"\n },\n \"statistics\": {\n \"forum\": \"<boolean>\",\n \"rule_usage\": \"<boolean>\",\n \"search\": \"<boolean>\"\n },\n \"ticket_form\": {\n \"raw_ticket_forms_instructions\": \"<string>\",\n \"ticket_forms_instructions\": \"<string>\"\n },\n \"ticket_sharing_partners\": {\n \"support_addresses\": [\n \"<string>\",\n \"<string>\"\n ]\n },\n \"tickets\": {\n \"accepted_new_collaboration_tos\": \"<boolean>\",\n \"agent_collision\": \"<boolean>\",\n \"agent_ticket_deletion\": \"<boolean>\",\n \"allow_group_reset\": \"<boolean>\",\n \"assign_default_organization\": \"<boolean>\",\n \"assign_tickets_upon_solve\": \"<boolean>\",\n \"auto_updated_ccs_followers_rules\": \"<boolean>\",\n \"collaboration\": \"<boolean>\",\n \"comments_public_by_default\": \"<boolean>\",\n \"email_attachments\": \"<boolean>\",\n \"emoji_autocompletion\": \"<boolean>\",\n \"follower_and_email_cc_collaborations\": \"<boolean>\",\n \"has_color_text\": \"<boolean>\",\n \"is_first_comment_private_enabled\": \"<boolean>\",\n \"light_agent_email_ccs_allowed\": \"<boolean>\",\n \"list_empty_views\": \"<boolean>\",\n \"list_newest_comments_first\": \"<boolean>\",\n \"markdown_ticket_comments\": \"<boolean>\",\n \"maximum_personal_views_to_list\": \"<integer>\",\n \"private_attachments\": \"<boolean>\",\n \"rich_text_comments\": \"<boolean>\",\n \"status_hold\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"twitter\": {\n \"shorten_url\": \"<string>\"\n },\n \"user\": {\n \"agent_created_welcome_emails\": \"<boolean>\",\n \"end_user_phone_number_validation\": \"<boolean>\",\n \"have_gravatars_enabled\": \"<boolean>\",\n \"language_selection\": \"<boolean>\",\n \"multiple_organizations\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"time_zone_selection\": \"<boolean>\"\n },\n \"voice\": {\n \"agent_confirmation_when_forwarding\": \"<boolean>\",\n \"agent_wrap_up_after_calls\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"logging\": \"<boolean>\",\n \"maximum_queue_size\": \"<integer>\",\n \"maximum_queue_wait_time\": \"<integer>\",\n \"only_during_business_hours\": \"<boolean>\",\n \"outbound_enabled\": \"<boolean>\",\n \"recordings_public\": \"<boolean>\",\n \"uk_mobile_forwarding\": \"<boolean>\"\n }\n }\n}"
}
]
}
