Chilkat Online Tools

Objective-C / Support API / Show Multiple Tickets

Back to Collection Items

#import <CkoHttp.h>
#import <CkoJsonObject.h>
#import <CkoHttpResponse.h>
#import <CkoStringBuilder.h>
#import <NSString.h>

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

CkoHttp *http = [[CkoHttp alloc] init];
BOOL success;

http.BasicAuth = YES;
http.Login = @"login";
http.Password = @"password";

CkoJsonObject *queryParams = [[CkoJsonObject alloc] init];
[queryParams UpdateString: @"ids" value: @"<string>"];

[http SetRequestHeader: @"Accept" value: @"application/json"];

CkoHttpResponse *resp = [http QuickRequestParams: @"GET" url: @"https://example.zendesk.com/api/v2/tickets/show_many" json: queryParams];
if (http.LastMethodSuccess == NO) {
    NSLog(@"%@",http.LastErrorText);
    return;
}

CkoStringBuilder *sbResponseBody = [[CkoStringBuilder alloc] init];
[resp GetBodySb: sbResponseBody];

CkoJsonObject *jResp = [[CkoJsonObject alloc] init];
[jResp LoadSb: sbResponseBody];
jResp.EmitCompact = NO;

NSLog(@"%@",@"Response Body:");
NSLog(@"%@",[jResp Emit]);

int respStatusCode = [resp.StatusCode intValue];
NSLog(@"%@%d",@"Response Status Code = ",respStatusCode);
if (respStatusCode >= 400) {
    NSLog(@"%@",@"Response Header:");
    NSLog(@"%@",resp.Header);
    NSLog(@"%@",@"Failed.");

    return;
}

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "tickets": [
//     {
//       "requester_id": "<integer>",
//       "allow_attachments": "<boolean>",
//       "allow_channelback": "<boolean>",
//       "assignee_email": "<string>",
//       "assignee_id": "<integer>",
//       "attribute_value_ids": "<array>",
//       "brand_id": "<integer>",
//       "collaborator_ids": "<array>",
//       "collaborators": [
//         {
//           "email": "<email>",
//           "name": "<string>"
//         },
//         {
//           "email": "<email>",
//           "name": "<string>"
//         }
//       ],
//       "comment": {},
//       "created_at": "<dateTime>",
//       "custom_fields": "<array>",
//       "custom_status_id": "<integer>",
//       "description": "<string>",
//       "due_at": "<dateTime>",
//       "email_cc_ids": "<array>",
//       "email_ccs": {},
//       "external_id": "<string>",
//       "follower_ids": "<array>",
//       "followers": {},
//       "followup_ids": "<array>",
//       "forum_topic_id": "<integer>",
//       "from_messaging_channel": "<boolean>",
//       "group_id": "<integer>",
//       "has_incidents": "<boolean>",
//       "id": "<integer>",
//       "is_public": "<boolean>",
//       "macro_id": "<integer>",
//       "macro_ids": "<array>",
//       "metadata": {},
//       "organization_id": "<integer>",
//       "priority": "normal",
//       "problem_id": "<integer>",
//       "raw_subject": "<string>",
//       "recipient": "<string>",
//       "requester": {},
//       "safe_update": "<boolean>",
//       "satisfaction_rating": {
//         "magnaae": 84328139.5577608,
//         "nisi19": true
//       },
//       "sharing_agreement_ids": "<array>",
//       "status": "new",
//       "subject": "<string>",
//       "submitter_id": "<integer>",
//       "tags": "<array>",
//       "ticket_form_id": "<integer>",
//       "type": "question",
//       "updated_at": "<dateTime>",
//       "updated_stamp": "<string>",
//       "url": "<string>",
//       "via": {
//         "channel": "<string>",
//         "source": {
//           "veniam_79": 90804961.49951228
//         }
//       },
//       "via_followup_source_id": "<integer>",
//       "via_id": "<integer>",
//       "voice_comment": {}
//     },
//     {
//       "requester_id": "<integer>",
//       "allow_attachments": "<boolean>",
//       "allow_channelback": "<boolean>",
//       "assignee_email": "<string>",
//       "assignee_id": "<integer>",
//       "attribute_value_ids": "<array>",
//       "brand_id": "<integer>",
//       "collaborator_ids": "<array>",
//       "collaborators": [
//         {
//           "email": "<email>",
//           "name": "<string>"
//         },
//         {
//           "email": "<email>",
//           "name": "<string>"
//         }
//       ],
//       "comment": {},
//       "created_at": "<dateTime>",
//       "custom_fields": "<array>",
//       "custom_status_id": "<integer>",
//       "description": "<string>",
//       "due_at": "<dateTime>",
//       "email_cc_ids": "<array>",
//       "email_ccs": {},
//       "external_id": "<string>",
//       "follower_ids": "<array>",
//       "followers": {},
//       "followup_ids": "<array>",
//       "forum_topic_id": "<integer>",
//       "from_messaging_channel": "<boolean>",
//       "group_id": "<integer>",
//       "has_incidents": "<boolean>",
//       "id": "<integer>",
//       "is_public": "<boolean>",
//       "macro_id": "<integer>",
//       "macro_ids": "<array>",
//       "metadata": {},
//       "organization_id": "<integer>",
//       "priority": "high",
//       "problem_id": "<integer>",
//       "raw_subject": "<string>",
//       "recipient": "<string>",
//       "requester": {},
//       "safe_update": "<boolean>",
//       "satisfaction_rating": {
//         "eu_b": 33777312
//       },
//       "sharing_agreement_ids": "<array>",
//       "status": "hold",
//       "subject": "<string>",
//       "submitter_id": "<integer>",
//       "tags": "<array>",
//       "ticket_form_id": "<integer>",
//       "type": "incident",
//       "updated_at": "<dateTime>",
//       "updated_stamp": "<string>",
//       "url": "<string>",
//       "via": {
//         "channel": "<string>",
//         "source": {
//           "id2": "cillum minim et",
//           "eiusmod_13": -64405368,
//           "occaecat1db": 1792444.0305951983
//         }
//       },
//       "via_followup_source_id": "<integer>",
//       "via_id": "<integer>",
//       "voice_comment": {}
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

NSString *requester_id = 0;
NSString *allow_attachments = 0;
NSString *allow_channelback = 0;
NSString *assignee_email = 0;
NSString *assignee_id = 0;
NSString *attribute_value_ids = 0;
NSString *brand_id = 0;
NSString *collaborator_ids = 0;
NSString *created_at = 0;
NSString *custom_fields = 0;
NSString *custom_status_id = 0;
NSString *description = 0;
NSString *due_at = 0;
NSString *email_cc_ids = 0;
NSString *external_id = 0;
NSString *follower_ids = 0;
NSString *followup_ids = 0;
NSString *forum_topic_id = 0;
NSString *from_messaging_channel = 0;
NSString *group_id = 0;
NSString *has_incidents = 0;
NSString *id = 0;
NSString *is_public = 0;
NSString *macro_id = 0;
NSString *macro_ids = 0;
NSString *organization_id = 0;
NSString *priority = 0;
NSString *problem_id = 0;
NSString *raw_subject = 0;
NSString *recipient = 0;
NSString *safe_update = 0;
NSString *Magnaae = 0;
BOOL Nisi19;
NSString *sharing_agreement_ids = 0;
NSString *status = 0;
NSString *subject = 0;
NSString *submitter_id = 0;
NSString *tags = 0;
NSString *ticket_form_id = 0;
NSString *v_type = 0;
NSString *updated_at = 0;
NSString *updated_stamp = 0;
NSString *url = 0;
NSString *Channel = 0;
NSString *Veniam_79 = 0;
NSString *via_followup_source_id = 0;
NSString *via_id = 0;
int Eu_b;
NSString *Id2 = 0;
int Eiusmod_13;
NSString *Occaecat1db = 0;
int j;
int count_j;
NSString *email = 0;
NSString *name = 0;

int i = 0;
int count_i = [[jResp SizeOfArray: @"tickets"] intValue];
while (i < count_i) {
    jResp.I = [NSNumber numberWithInt: i];
    requester_id = [jResp StringOf: @"tickets[i].requester_id"];
    allow_attachments = [jResp StringOf: @"tickets[i].allow_attachments"];
    allow_channelback = [jResp StringOf: @"tickets[i].allow_channelback"];
    assignee_email = [jResp StringOf: @"tickets[i].assignee_email"];
    assignee_id = [jResp StringOf: @"tickets[i].assignee_id"];
    attribute_value_ids = [jResp StringOf: @"tickets[i].attribute_value_ids"];
    brand_id = [jResp StringOf: @"tickets[i].brand_id"];
    collaborator_ids = [jResp StringOf: @"tickets[i].collaborator_ids"];
    created_at = [jResp StringOf: @"tickets[i].created_at"];
    custom_fields = [jResp StringOf: @"tickets[i].custom_fields"];
    custom_status_id = [jResp StringOf: @"tickets[i].custom_status_id"];
    description = [jResp StringOf: @"tickets[i].description"];
    due_at = [jResp StringOf: @"tickets[i].due_at"];
    email_cc_ids = [jResp StringOf: @"tickets[i].email_cc_ids"];
    external_id = [jResp StringOf: @"tickets[i].external_id"];
    follower_ids = [jResp StringOf: @"tickets[i].follower_ids"];
    followup_ids = [jResp StringOf: @"tickets[i].followup_ids"];
    forum_topic_id = [jResp StringOf: @"tickets[i].forum_topic_id"];
    from_messaging_channel = [jResp StringOf: @"tickets[i].from_messaging_channel"];
    group_id = [jResp StringOf: @"tickets[i].group_id"];
    has_incidents = [jResp StringOf: @"tickets[i].has_incidents"];
    id = [jResp StringOf: @"tickets[i].id"];
    is_public = [jResp StringOf: @"tickets[i].is_public"];
    macro_id = [jResp StringOf: @"tickets[i].macro_id"];
    macro_ids = [jResp StringOf: @"tickets[i].macro_ids"];
    organization_id = [jResp StringOf: @"tickets[i].organization_id"];
    priority = [jResp StringOf: @"tickets[i].priority"];
    problem_id = [jResp StringOf: @"tickets[i].problem_id"];
    raw_subject = [jResp StringOf: @"tickets[i].raw_subject"];
    recipient = [jResp StringOf: @"tickets[i].recipient"];
    safe_update = [jResp StringOf: @"tickets[i].safe_update"];
    Magnaae = [jResp StringOf: @"tickets[i].satisfaction_rating.magnaae"];
    Nisi19 = [jResp BoolOf: @"tickets[i].satisfaction_rating.nisi19"];
    sharing_agreement_ids = [jResp StringOf: @"tickets[i].sharing_agreement_ids"];
    status = [jResp StringOf: @"tickets[i].status"];
    subject = [jResp StringOf: @"tickets[i].subject"];
    submitter_id = [jResp StringOf: @"tickets[i].submitter_id"];
    tags = [jResp StringOf: @"tickets[i].tags"];
    ticket_form_id = [jResp StringOf: @"tickets[i].ticket_form_id"];
    v_type = [jResp StringOf: @"tickets[i].type"];
    updated_at = [jResp StringOf: @"tickets[i].updated_at"];
    updated_stamp = [jResp StringOf: @"tickets[i].updated_stamp"];
    url = [jResp StringOf: @"tickets[i].url"];
    Channel = [jResp StringOf: @"tickets[i].via.channel"];
    Veniam_79 = [jResp StringOf: @"tickets[i].via.source.veniam_79"];
    via_followup_source_id = [jResp StringOf: @"tickets[i].via_followup_source_id"];
    via_id = [jResp StringOf: @"tickets[i].via_id"];
    Eu_b = [[jResp IntOf: @"tickets[i].satisfaction_rating.eu_b"] intValue];
    Id2 = [jResp StringOf: @"tickets[i].via.source.id2"];
    Eiusmod_13 = [[jResp IntOf: @"tickets[i].via.source.eiusmod_13"] intValue];
    Occaecat1db = [jResp StringOf: @"tickets[i].via.source.occaecat1db"];
    j = 0;
    count_j = [[jResp SizeOfArray: @"tickets[i].collaborators"] intValue];
    while (j < count_j) {
        jResp.J = [NSNumber numberWithInt: j];
        email = [jResp StringOf: @"tickets[i].collaborators[j].email"];
        name = [jResp StringOf: @"tickets[i].collaborators[j].name"];
        j = j + 1;
    }

    i = i + 1;
}

Curl Command

curl  -u login:password -G -d "ids=%3Cstring%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/show_many

Postman Collection Item JSON

{
  "name": "Show Multiple Tickets",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        "show_many"
      ],
      "query": [
        {
          "key": "ids",
          "value": "<string>",
          "description": "(Required) Comma-separated list of ticket ids"
        }
      ]
    },
    "description": "Accepts a comma-separated list of ticket ids to return.\n\nThis endpoint will return up to 100 tickets records.\n\n#### Allowed For\n* Agents"
  },
  "response": [
    {
      "name": "List tickets",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            "show_many"
          ],
          "query": [
            {
              "key": "ids",
              "value": "<string>",
              "description": "(Required) Comma-separated list of ticket ids"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"tickets\": [\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"normal\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"magnaae\": 84328139.5577608,\n        \"nisi19\": true\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"new\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"question\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"veniam_79\": 90804961.49951228\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    },\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"high\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"eu_b\": 33777312\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"hold\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"incident\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"id2\": \"cillum minim et\",\n          \"eiusmod_13\": -64405368,\n          \"occaecat1db\": 1792444.0305951983\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    }\n  ]\n}"
    }
  ]
}