Objective-C / Support API / Show Ticket Metrics
Back to Collection Items
#import <CkoHttp.h>
#import <CkoStringBuilder.h>
#import <CkoJsonObject.h>
#import <NSString.h>
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkoHttp *http = [[CkoHttp alloc] init];
BOOL success;
http.BasicAuth = YES;
http.Login = @"login";
http.Password = @"password";
[http SetRequestHeader: @"Accept" value: @"application/json"];
CkoStringBuilder *sbResponseBody = [[CkoStringBuilder alloc] init];
success = [http QuickGetSb: @"https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id" sbContent: sbResponseBody];
if (success == NO) {
NSLog(@"%@",http.LastErrorText);
return;
}
CkoJsonObject *jResp = [[CkoJsonObject alloc] init];
[jResp LoadSb: sbResponseBody];
jResp.EmitCompact = NO;
NSLog(@"%@",@"Response Body:");
NSLog(@"%@",[jResp Emit]);
int respStatusCode = [http.LastStatus intValue];
NSLog(@"%@%d",@"Response Status Code = ",respStatusCode);
if (respStatusCode >= 400) {
NSLog(@"%@",@"Response Header:");
NSLog(@"%@",http.LastHeader);
NSLog(@"%@",@"Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket_metric": [
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// },
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
NSString *Business = 0;
NSString *Calendar = 0;
NSString *assigned_at = 0;
NSString *assignee_stations = 0;
NSString *assignee_updated_at = 0;
NSString *created_at = 0;
NSString *custom_status_updated_at = 0;
NSString *first_resolution_time_in_minutesBusiness = 0;
NSString *first_resolution_time_in_minutesCalendar = 0;
NSString *full_resolution_time_in_minutesBusiness = 0;
NSString *full_resolution_time_in_minutesCalendar = 0;
NSString *group_stations = 0;
NSString *id = 0;
NSString *initially_assigned_at = 0;
NSString *latest_comment_added_at = 0;
NSString *on_hold_time_in_minutesBusiness = 0;
NSString *on_hold_time_in_minutesCalendar = 0;
NSString *reopens = 0;
NSString *replies = 0;
NSString *reply_time_in_minutesBusiness = 0;
NSString *reply_time_in_minutesCalendar = 0;
NSString *reply_time_in_secondsBusiness = 0;
NSString *reply_time_in_secondsCalendar = 0;
NSString *requester_updated_at = 0;
NSString *requester_wait_time_in_minutesBusiness = 0;
NSString *requester_wait_time_in_minutesCalendar = 0;
NSString *solved_at = 0;
NSString *status_updated_at = 0;
NSString *ticket_id = 0;
NSString *updated_at = 0;
NSString *url = 0;
int i = 0;
int count_i = [[jResp SizeOfArray: @"ticket_metric"] intValue];
while (i < count_i) {
jResp.I = [NSNumber numberWithInt: i];
Business = [jResp StringOf: @"ticket_metric[i].agent_wait_time_in_minutes.business"];
Calendar = [jResp StringOf: @"ticket_metric[i].agent_wait_time_in_minutes.calendar"];
assigned_at = [jResp StringOf: @"ticket_metric[i].assigned_at"];
assignee_stations = [jResp StringOf: @"ticket_metric[i].assignee_stations"];
assignee_updated_at = [jResp StringOf: @"ticket_metric[i].assignee_updated_at"];
created_at = [jResp StringOf: @"ticket_metric[i].created_at"];
custom_status_updated_at = [jResp StringOf: @"ticket_metric[i].custom_status_updated_at"];
first_resolution_time_in_minutesBusiness = [jResp StringOf: @"ticket_metric[i].first_resolution_time_in_minutes.business"];
first_resolution_time_in_minutesCalendar = [jResp StringOf: @"ticket_metric[i].first_resolution_time_in_minutes.calendar"];
full_resolution_time_in_minutesBusiness = [jResp StringOf: @"ticket_metric[i].full_resolution_time_in_minutes.business"];
full_resolution_time_in_minutesCalendar = [jResp StringOf: @"ticket_metric[i].full_resolution_time_in_minutes.calendar"];
group_stations = [jResp StringOf: @"ticket_metric[i].group_stations"];
id = [jResp StringOf: @"ticket_metric[i].id"];
initially_assigned_at = [jResp StringOf: @"ticket_metric[i].initially_assigned_at"];
latest_comment_added_at = [jResp StringOf: @"ticket_metric[i].latest_comment_added_at"];
on_hold_time_in_minutesBusiness = [jResp StringOf: @"ticket_metric[i].on_hold_time_in_minutes.business"];
on_hold_time_in_minutesCalendar = [jResp StringOf: @"ticket_metric[i].on_hold_time_in_minutes.calendar"];
reopens = [jResp StringOf: @"ticket_metric[i].reopens"];
replies = [jResp StringOf: @"ticket_metric[i].replies"];
reply_time_in_minutesBusiness = [jResp StringOf: @"ticket_metric[i].reply_time_in_minutes.business"];
reply_time_in_minutesCalendar = [jResp StringOf: @"ticket_metric[i].reply_time_in_minutes.calendar"];
reply_time_in_secondsBusiness = [jResp StringOf: @"ticket_metric[i].reply_time_in_seconds.business"];
reply_time_in_secondsCalendar = [jResp StringOf: @"ticket_metric[i].reply_time_in_seconds.calendar"];
requester_updated_at = [jResp StringOf: @"ticket_metric[i].requester_updated_at"];
requester_wait_time_in_minutesBusiness = [jResp StringOf: @"ticket_metric[i].requester_wait_time_in_minutes.business"];
requester_wait_time_in_minutesCalendar = [jResp StringOf: @"ticket_metric[i].requester_wait_time_in_minutes.calendar"];
solved_at = [jResp StringOf: @"ticket_metric[i].solved_at"];
status_updated_at = [jResp StringOf: @"ticket_metric[i].status_updated_at"];
ticket_id = [jResp StringOf: @"ticket_metric[i].ticket_id"];
updated_at = [jResp StringOf: @"ticket_metric[i].updated_at"];
url = [jResp StringOf: @"ticket_metric[i].url"];
i = i + 1;
}
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id
Postman Collection Item JSON
{
"name": "Show Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id",
"value": "<string>"
}
]
},
"description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
