Objective-C / Support API / Incremental Ticket Export, Time Based
Back to Collection Items
#import <CkoHttp.h>
#import <CkoJsonObject.h>
#import <CkoHttpResponse.h>
#import <CkoStringBuilder.h>
#import <NSString.h>
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkoHttp *http = [[CkoHttp alloc] init];
BOOL success;
http.BasicAuth = YES;
http.Login = @"login";
http.Password = @"password";
CkoJsonObject *queryParams = [[CkoJsonObject alloc] init];
[queryParams UpdateString: @"start_time" value: @"<integer>"];
[http SetRequestHeader: @"Accept" value: @"application/json"];
CkoHttpResponse *resp = [http QuickRequestParams: @"GET" url: @"https://example.zendesk.com/api/v2/incremental/tickets" json: queryParams];
if (http.LastMethodSuccess == NO) {
NSLog(@"%@",http.LastErrorText);
return;
}
CkoStringBuilder *sbResponseBody = [[CkoStringBuilder alloc] init];
[resp GetBodySb: sbResponseBody];
CkoJsonObject *jResp = [[CkoJsonObject alloc] init];
[jResp LoadSb: sbResponseBody];
jResp.EmitCompact = NO;
NSLog(@"%@",@"Response Body:");
NSLog(@"%@",[jResp Emit]);
int respStatusCode = [resp.StatusCode intValue];
NSLog(@"%@%d",@"Response Status Code = ",respStatusCode);
if (respStatusCode >= 400) {
NSLog(@"%@",@"Response Header:");
NSLog(@"%@",resp.Header);
NSLog(@"%@",@"Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "count": "<integer>",
// "end_of_stream": "<boolean>",
// "end_time": "<integer>",
// "next_page": "<string>",
// "tickets": [
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "high",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "aliquad0": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "pending",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "elit2f": -86657295.30733354
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "high",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "minim_01": "minim tempor",
// "ipsum8c2": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "open",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "task",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "nostrud_ee": "dolore veniam consequat"
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
NSString *requester_id = 0;
NSString *allow_attachments = 0;
NSString *allow_channelback = 0;
NSString *assignee_email = 0;
NSString *assignee_id = 0;
NSString *attribute_value_ids = 0;
NSString *brand_id = 0;
NSString *collaborator_ids = 0;
NSString *created_at = 0;
NSString *custom_fields = 0;
NSString *custom_status_id = 0;
NSString *description = 0;
NSString *due_at = 0;
NSString *email_cc_ids = 0;
NSString *external_id = 0;
NSString *follower_ids = 0;
NSString *followup_ids = 0;
NSString *forum_topic_id = 0;
NSString *from_messaging_channel = 0;
NSString *group_id = 0;
NSString *has_incidents = 0;
NSString *id = 0;
NSString *is_public = 0;
NSString *macro_id = 0;
NSString *macro_ids = 0;
NSString *organization_id = 0;
NSString *priority = 0;
NSString *problem_id = 0;
NSString *raw_subject = 0;
NSString *recipient = 0;
NSString *safe_update = 0;
BOOL Aliquad0;
NSString *sharing_agreement_ids = 0;
NSString *status = 0;
NSString *subject = 0;
NSString *submitter_id = 0;
NSString *tags = 0;
NSString *ticket_form_id = 0;
NSString *v_type = 0;
NSString *updated_at = 0;
NSString *updated_stamp = 0;
NSString *url = 0;
NSString *Channel = 0;
NSString *Elit2f = 0;
NSString *via_followup_source_id = 0;
NSString *via_id = 0;
NSString *Minim_01 = 0;
BOOL Ipsum8c2;
NSString *Nostrud_ee = 0;
int j;
int count_j;
NSString *email = 0;
NSString *name = 0;
NSString *count = [jResp StringOf: @"count"];
NSString *end_of_stream = [jResp StringOf: @"end_of_stream"];
NSString *end_time = [jResp StringOf: @"end_time"];
NSString *next_page = [jResp StringOf: @"next_page"];
int i = 0;
int count_i = [[jResp SizeOfArray: @"tickets"] intValue];
while (i < count_i) {
jResp.I = [NSNumber numberWithInt: i];
requester_id = [jResp StringOf: @"tickets[i].requester_id"];
allow_attachments = [jResp StringOf: @"tickets[i].allow_attachments"];
allow_channelback = [jResp StringOf: @"tickets[i].allow_channelback"];
assignee_email = [jResp StringOf: @"tickets[i].assignee_email"];
assignee_id = [jResp StringOf: @"tickets[i].assignee_id"];
attribute_value_ids = [jResp StringOf: @"tickets[i].attribute_value_ids"];
brand_id = [jResp StringOf: @"tickets[i].brand_id"];
collaborator_ids = [jResp StringOf: @"tickets[i].collaborator_ids"];
created_at = [jResp StringOf: @"tickets[i].created_at"];
custom_fields = [jResp StringOf: @"tickets[i].custom_fields"];
custom_status_id = [jResp StringOf: @"tickets[i].custom_status_id"];
description = [jResp StringOf: @"tickets[i].description"];
due_at = [jResp StringOf: @"tickets[i].due_at"];
email_cc_ids = [jResp StringOf: @"tickets[i].email_cc_ids"];
external_id = [jResp StringOf: @"tickets[i].external_id"];
follower_ids = [jResp StringOf: @"tickets[i].follower_ids"];
followup_ids = [jResp StringOf: @"tickets[i].followup_ids"];
forum_topic_id = [jResp StringOf: @"tickets[i].forum_topic_id"];
from_messaging_channel = [jResp StringOf: @"tickets[i].from_messaging_channel"];
group_id = [jResp StringOf: @"tickets[i].group_id"];
has_incidents = [jResp StringOf: @"tickets[i].has_incidents"];
id = [jResp StringOf: @"tickets[i].id"];
is_public = [jResp StringOf: @"tickets[i].is_public"];
macro_id = [jResp StringOf: @"tickets[i].macro_id"];
macro_ids = [jResp StringOf: @"tickets[i].macro_ids"];
organization_id = [jResp StringOf: @"tickets[i].organization_id"];
priority = [jResp StringOf: @"tickets[i].priority"];
problem_id = [jResp StringOf: @"tickets[i].problem_id"];
raw_subject = [jResp StringOf: @"tickets[i].raw_subject"];
recipient = [jResp StringOf: @"tickets[i].recipient"];
safe_update = [jResp StringOf: @"tickets[i].safe_update"];
Aliquad0 = [jResp BoolOf: @"tickets[i].satisfaction_rating.aliquad0"];
sharing_agreement_ids = [jResp StringOf: @"tickets[i].sharing_agreement_ids"];
status = [jResp StringOf: @"tickets[i].status"];
subject = [jResp StringOf: @"tickets[i].subject"];
submitter_id = [jResp StringOf: @"tickets[i].submitter_id"];
tags = [jResp StringOf: @"tickets[i].tags"];
ticket_form_id = [jResp StringOf: @"tickets[i].ticket_form_id"];
v_type = [jResp StringOf: @"tickets[i].type"];
updated_at = [jResp StringOf: @"tickets[i].updated_at"];
updated_stamp = [jResp StringOf: @"tickets[i].updated_stamp"];
url = [jResp StringOf: @"tickets[i].url"];
Channel = [jResp StringOf: @"tickets[i].via.channel"];
Elit2f = [jResp StringOf: @"tickets[i].via.source.elit2f"];
via_followup_source_id = [jResp StringOf: @"tickets[i].via_followup_source_id"];
via_id = [jResp StringOf: @"tickets[i].via_id"];
Minim_01 = [jResp StringOf: @"tickets[i].satisfaction_rating.minim_01"];
Ipsum8c2 = [jResp BoolOf: @"tickets[i].satisfaction_rating.ipsum8c2"];
Nostrud_ee = [jResp StringOf: @"tickets[i].via.source.nostrud_ee"];
j = 0;
count_j = [[jResp SizeOfArray: @"tickets[i].collaborators"] intValue];
while (j < count_j) {
jResp.J = [NSNumber numberWithInt: j];
email = [jResp StringOf: @"tickets[i].collaborators[j].email"];
name = [jResp StringOf: @"tickets[i].collaborators[j].name"];
j = j + 1;
}
i = i + 1;
}
Curl Command
curl -u login:password -G -d "start_time=%3Cinteger%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/tickets
Postman Collection Item JSON
{
"name": "Incremental Ticket Export, Time Based",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
},
"description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports time-based incremental exports.\nFor more information, see [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api). You can also return tickets using cursor-based pagination. See [Incremental Ticket Export, Cursor Based](#incremental-ticket-export-cursor-based).\n\nThe results include tickets that were updated by the system. See\n[Excluding system-updated tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#excluding-system-updated-tickets-time-based-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThe endpoint can return tickets with an `updated_at` time that's earlier than the\n`start_time` time. The reason is that the API compares the `start_time` with the ticket's\n`generated_timestamp` value, not its `updated_at` value. The `updated_at` value is\nupdated only if the update generates a [ticket event](#incremental-ticket-event-export).\nThe `generated_timestamp` value is updated for all ticket updates, including system\nupdates. If a system update occurs after a ticket event, the unchanged\n`updated_at` time will become earlier relative to the updated `generated_timestamp`\ntime.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"tickets"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The time to start the incremental export from"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"count\": \"<integer>\",\n \"end_of_stream\": \"<boolean>\",\n \"end_time\": \"<integer>\",\n \"next_page\": \"<string>\",\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"aliquad0\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"pending\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"elit2f\": -86657295.30733354\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"minim_01\": \"minim tempor\",\n \"ipsum8c2\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"open\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"task\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"nostrud_ee\": \"dolore veniam consequat\"\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
