Objective-C / Support API / Redact Ticket Comment In Agent Workspace
Back to Collection Items
#import <CkoHttp.h>
#import <CkoHttpResponse.h>
#import <CkoStringBuilder.h>
#import <CkoJsonObject.h>
#import <NSString.h>
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkoHttp *http = [[CkoHttp alloc] init];
BOOL success;
http.BasicAuth = YES;
http.Login = @"login";
http.Password = @"password";
[http SetRequestHeader: @"Accept" value: @"application/json"];
CkoHttpResponse *resp = [http QuickRequest: @"PUT" url: @"https://example.zendesk.com/api/v2/comment_redactions/:ticket_comment_id"];
if (http.LastMethodSuccess == NO) {
NSLog(@"%@",http.LastErrorText);
return;
}
CkoStringBuilder *sbResponseBody = [[CkoStringBuilder alloc] init];
[resp GetBodySb: sbResponseBody];
CkoJsonObject *jResp = [[CkoJsonObject alloc] init];
[jResp LoadSb: sbResponseBody];
jResp.EmitCompact = NO;
NSLog(@"%@",@"Response Body:");
NSLog(@"%@",[jResp Emit]);
int respStatusCode = [resp.StatusCode intValue];
NSLog(@"%@%d",@"Response Status Code = ",respStatusCode);
if (respStatusCode >= 400) {
NSLog(@"%@",@"Response Header:");
NSLog(@"%@",resp.Header);
NSLog(@"%@",@"Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "aliquipf9_": 29396975.17451787
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "mollit8": -84219258
// }
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
NSString *content_type = 0;
NSString *content_url = 0;
NSString *deleted = 0;
NSString *file_name = 0;
NSString *height = 0;
NSString *id = 0;
NSString *inline = 0;
NSString *malware_access_override = 0;
NSString *malware_scan_result = 0;
NSString *mapped_content_url = 0;
NSString *size = 0;
NSString *url = 0;
NSString *width = 0;
int j;
int count_j;
NSString *strVal = 0;
NSString *Audit_id = [jResp StringOf: @"comment.audit_id"];
NSString *Author_id = [jResp StringOf: @"comment.author_id"];
NSString *Body = [jResp StringOf: @"comment.body"];
NSString *Created_at = [jResp StringOf: @"comment.created_at"];
NSString *Html_body = [jResp StringOf: @"comment.html_body"];
NSString *Id = [jResp StringOf: @"comment.id"];
NSString *Aliquipf9_ = [jResp StringOf: @"comment.metadata.aliquipf9_"];
NSString *Plain_body = [jResp StringOf: @"comment.plain_body"];
NSString *v_Public = [jResp StringOf: @"comment.public"];
NSString *v_Type = [jResp StringOf: @"comment.type"];
NSString *Channel = [jResp StringOf: @"comment.via.channel"];
int Mollit8 = [[jResp IntOf: @"comment.via.source.mollit8"] intValue];
int i = 0;
int count_i = [[jResp SizeOfArray: @"comment.attachments"] intValue];
while (i < count_i) {
jResp.I = [NSNumber numberWithInt: i];
content_type = [jResp StringOf: @"comment.attachments[i].content_type"];
content_url = [jResp StringOf: @"comment.attachments[i].content_url"];
deleted = [jResp StringOf: @"comment.attachments[i].deleted"];
file_name = [jResp StringOf: @"comment.attachments[i].file_name"];
height = [jResp StringOf: @"comment.attachments[i].height"];
id = [jResp StringOf: @"comment.attachments[i].id"];
inline = [jResp StringOf: @"comment.attachments[i].inline"];
malware_access_override = [jResp StringOf: @"comment.attachments[i].malware_access_override"];
malware_scan_result = [jResp StringOf: @"comment.attachments[i].malware_scan_result"];
mapped_content_url = [jResp StringOf: @"comment.attachments[i].mapped_content_url"];
size = [jResp StringOf: @"comment.attachments[i].size"];
url = [jResp StringOf: @"comment.attachments[i].url"];
width = [jResp StringOf: @"comment.attachments[i].width"];
j = 0;
count_j = [[jResp SizeOfArray: @"comment.attachments[i].thumbnails"] intValue];
while (j < count_j) {
jResp.J = [NSNumber numberWithInt: j];
content_type = [jResp StringOf: @"comment.attachments[i].thumbnails[j].content_type"];
content_url = [jResp StringOf: @"comment.attachments[i].thumbnails[j].content_url"];
deleted = [jResp StringOf: @"comment.attachments[i].thumbnails[j].deleted"];
file_name = [jResp StringOf: @"comment.attachments[i].thumbnails[j].file_name"];
height = [jResp StringOf: @"comment.attachments[i].thumbnails[j].height"];
id = [jResp StringOf: @"comment.attachments[i].thumbnails[j].id"];
inline = [jResp StringOf: @"comment.attachments[i].thumbnails[j].inline"];
malware_access_override = [jResp StringOf: @"comment.attachments[i].thumbnails[j].malware_access_override"];
malware_scan_result = [jResp StringOf: @"comment.attachments[i].thumbnails[j].malware_scan_result"];
mapped_content_url = [jResp StringOf: @"comment.attachments[i].thumbnails[j].mapped_content_url"];
size = [jResp StringOf: @"comment.attachments[i].thumbnails[j].size"];
url = [jResp StringOf: @"comment.attachments[i].thumbnails[j].url"];
width = [jResp StringOf: @"comment.attachments[i].thumbnails[j].width"];
j = j + 1;
}
i = i + 1;
}
i = 0;
count_i = [[jResp SizeOfArray: @"comment.uploads"] intValue];
while (i < count_i) {
jResp.I = [NSNumber numberWithInt: i];
strVal = [jResp StringOf: @"comment.uploads[i]"];
i = i + 1;
}
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/comment_redactions/:ticket_comment_id
Postman Collection Item JSON
{
"name": "Redact Ticket Comment In Agent Workspace",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/comment_redactions/:ticket_comment_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"comment_redactions",
":ticket_comment_id"
],
"variable": [
{
"key": "ticket_comment_id",
"value": "<integer>"
}
]
},
"description": "Redaction allows you to permanently remove words, strings, or attachments from a ticket comment.\n\nIn the `html_body` of the comment, wrap the content you want redacted in `<redact>` tags. Example:\n\n```json\n{\n \"html_body\": \"<div class=\\\"zd-comment\\\" dir=\\\"auto\\\">My ID number is <redact>847564</redact>!</div>\",\n \"ticket_id\":100\n}\n```\n\nThe characters in the redact tag will be replaced by the ▇ symbol.\n\nTo redact inline images and anchor tags, add the individual attribute `redact` to the element. Example: `<a href=\"http://example.com\" redact>some link</a>`.\n\nRedaction is permanent and can not be undone. Data is permanently deleted from Zendesk servers with no way to recover it.\n\nThis endpoint provides all the same functionality that the [Redact String in Comment](/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment) endpoint provides, plus:\n\n- Redaction of comments in closed tickets\n\n- Redaction of comments in archived tickets\n\n- Redaction of formatted text (bold, italics, hyperlinks)\n\n**Limitations**: When content is redacted from an email comment, the content is also redacted from the original email through a background job. It may take a while for the changes to be completed.\n\n**Note**: We recommend using this endpoint instead of the [Redact String in Comment](/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment) endpoint, which will eventually be deprecated.\n\n#### Allowed For\n\n- Agents\n\n[Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must be enabled on the account. For professional accounts, deleting tickets must be enabled for agents. On Enterprise accounts, you can assign agents to a custom role with permissions to redact ticket content.\n\n#### Request Body Properties\n\n| Name | Type | Required | Description |\n| -------------------------| ------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------ |\n| ticket_id | integer | true | The ID of the ticket |\n| html_body | string | false | The `html_body` of the comment containing `<redact>` tags or `redact` attributes |\n| external_attachment_urls | array | false | Array of attachment URLs belonging to the comment to be redacted. See [`content_url` property of Attachment](/api-reference/ticketing/tickets/ticket-attachments/) |\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/comment_redactions/:ticket_comment_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"comment_redactions",
":ticket_comment_id"
],
"variable": [
{
"key": "ticket_comment_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"aliquipf9_\": 29396975.17451787\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"mollit8\": -84219258\n }\n }\n }\n}"
}
]
}
