Node.js / Support API / Show Multiple Tickets
Back to Collection Items
var os = require('os');
if (os.platform() == 'win32') {
if (os.arch() == 'ia32') {
var chilkat = require('@chilkat/ck-node21-win-ia32');
} else {
var chilkat = require('@chilkat/ck-node21-win64');
}
} else if (os.platform() == 'linux') {
if (os.arch() == 'arm') {
var chilkat = require('@chilkat/ck-node21-arm');
} else if (os.arch() == 'x86') {
var chilkat = require('@chilkat/ck-node21-linux32');
} else {
var chilkat = require('@chilkat/ck-node21-linux64');
}
} else if (os.platform() == 'darwin') {
if (os.arch() == 'arm64') {
var chilkat = require('@chilkat/ck-node21-mac-m1');
} else {
var chilkat = require('@chilkat/ck-node21-macosx');
}
}
function chilkatExample() {
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
var http = new chilkat.Http();
var success;
http.BasicAuth = true;
http.Login = "login";
http.Password = "password";
var queryParams = new chilkat.JsonObject();
queryParams.UpdateString("ids","<string>");
http.SetRequestHeader("Accept","application/json");
// resp: HttpResponse
var resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/tickets/show_many",queryParams);
if (http.LastMethodSuccess == false) {
console.log(http.LastErrorText);
return;
}
var sbResponseBody = new chilkat.StringBuilder();
resp.GetBodySb(sbResponseBody);
var jResp = new chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;
console.log("Response Body:");
console.log(jResp.Emit());
var respStatusCode = resp.StatusCode;
console.log("Response Status Code = " + respStatusCode);
if (respStatusCode >= 400) {
console.log("Response Header:");
console.log(resp.Header);
console.log("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "tickets": [
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "magnaae": 84328139.5577608,
// "nisi19": true
// },
// "sharing_agreement_ids": "<array>",
// "status": "new",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "veniam_79": 90804961.49951228
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "high",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "eu_b": 33777312
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "incident",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "id2": "cillum minim et",
// "eiusmod_13": -64405368,
// "occaecat1db": 1792444.0305951983
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
var requester_id;
var allow_attachments;
var allow_channelback;
var assignee_email;
var assignee_id;
var attribute_value_ids;
var brand_id;
var collaborator_ids;
var created_at;
var custom_fields;
var custom_status_id;
var description;
var due_at;
var email_cc_ids;
var external_id;
var follower_ids;
var followup_ids;
var forum_topic_id;
var from_messaging_channel;
var group_id;
var has_incidents;
var id;
var is_public;
var macro_id;
var macro_ids;
var organization_id;
var priority;
var problem_id;
var raw_subject;
var recipient;
var safe_update;
var Magnaae;
var Nisi19;
var sharing_agreement_ids;
var status;
var subject;
var submitter_id;
var tags;
var ticket_form_id;
var v_type;
var updated_at;
var updated_stamp;
var url;
var Channel;
var Veniam_79;
var via_followup_source_id;
var via_id;
var Eu_b;
var Id2;
var Eiusmod_13;
var Occaecat1db;
var j;
var count_j;
var email;
var name;
var i = 0;
var count_i = jResp.SizeOfArray("tickets");
while (i < count_i) {
jResp.I = i;
requester_id = jResp.StringOf("tickets[i].requester_id");
allow_attachments = jResp.StringOf("tickets[i].allow_attachments");
allow_channelback = jResp.StringOf("tickets[i].allow_channelback");
assignee_email = jResp.StringOf("tickets[i].assignee_email");
assignee_id = jResp.StringOf("tickets[i].assignee_id");
attribute_value_ids = jResp.StringOf("tickets[i].attribute_value_ids");
brand_id = jResp.StringOf("tickets[i].brand_id");
collaborator_ids = jResp.StringOf("tickets[i].collaborator_ids");
created_at = jResp.StringOf("tickets[i].created_at");
custom_fields = jResp.StringOf("tickets[i].custom_fields");
custom_status_id = jResp.StringOf("tickets[i].custom_status_id");
description = jResp.StringOf("tickets[i].description");
due_at = jResp.StringOf("tickets[i].due_at");
email_cc_ids = jResp.StringOf("tickets[i].email_cc_ids");
external_id = jResp.StringOf("tickets[i].external_id");
follower_ids = jResp.StringOf("tickets[i].follower_ids");
followup_ids = jResp.StringOf("tickets[i].followup_ids");
forum_topic_id = jResp.StringOf("tickets[i].forum_topic_id");
from_messaging_channel = jResp.StringOf("tickets[i].from_messaging_channel");
group_id = jResp.StringOf("tickets[i].group_id");
has_incidents = jResp.StringOf("tickets[i].has_incidents");
id = jResp.StringOf("tickets[i].id");
is_public = jResp.StringOf("tickets[i].is_public");
macro_id = jResp.StringOf("tickets[i].macro_id");
macro_ids = jResp.StringOf("tickets[i].macro_ids");
organization_id = jResp.StringOf("tickets[i].organization_id");
priority = jResp.StringOf("tickets[i].priority");
problem_id = jResp.StringOf("tickets[i].problem_id");
raw_subject = jResp.StringOf("tickets[i].raw_subject");
recipient = jResp.StringOf("tickets[i].recipient");
safe_update = jResp.StringOf("tickets[i].safe_update");
Magnaae = jResp.StringOf("tickets[i].satisfaction_rating.magnaae");
Nisi19 = jResp.BoolOf("tickets[i].satisfaction_rating.nisi19");
sharing_agreement_ids = jResp.StringOf("tickets[i].sharing_agreement_ids");
status = jResp.StringOf("tickets[i].status");
subject = jResp.StringOf("tickets[i].subject");
submitter_id = jResp.StringOf("tickets[i].submitter_id");
tags = jResp.StringOf("tickets[i].tags");
ticket_form_id = jResp.StringOf("tickets[i].ticket_form_id");
v_type = jResp.StringOf("tickets[i].type");
updated_at = jResp.StringOf("tickets[i].updated_at");
updated_stamp = jResp.StringOf("tickets[i].updated_stamp");
url = jResp.StringOf("tickets[i].url");
Channel = jResp.StringOf("tickets[i].via.channel");
Veniam_79 = jResp.StringOf("tickets[i].via.source.veniam_79");
via_followup_source_id = jResp.StringOf("tickets[i].via_followup_source_id");
via_id = jResp.StringOf("tickets[i].via_id");
Eu_b = jResp.IntOf("tickets[i].satisfaction_rating.eu_b");
Id2 = jResp.StringOf("tickets[i].via.source.id2");
Eiusmod_13 = jResp.IntOf("tickets[i].via.source.eiusmod_13");
Occaecat1db = jResp.StringOf("tickets[i].via.source.occaecat1db");
j = 0;
count_j = jResp.SizeOfArray("tickets[i].collaborators");
while (j < count_j) {
jResp.J = j;
email = jResp.StringOf("tickets[i].collaborators[j].email");
name = jResp.StringOf("tickets[i].collaborators[j].name");
j = j+1;
}
i = i+1;
}
}
chilkatExample();
Curl Command
curl -u login:password -G -d "ids=%3Cstring%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/show_many
Postman Collection Item JSON
{
"name": "Show Multiple Tickets",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
"show_many"
],
"query": [
{
"key": "ids",
"value": "<string>",
"description": "(Required) Comma-separated list of ticket ids"
}
]
},
"description": "Accepts a comma-separated list of ticket ids to return.\n\nThis endpoint will return up to 100 tickets records.\n\n#### Allowed For\n* Agents"
},
"response": [
{
"name": "List tickets",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
"show_many"
],
"query": [
{
"key": "ids",
"value": "<string>",
"description": "(Required) Comma-separated list of ticket ids"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"tickets\": [\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"magnaae\": 84328139.5577608,\n \"nisi19\": true\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"new\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"veniam_79\": 90804961.49951228\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"high\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"eu_b\": 33777312\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"incident\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"id2\": \"cillum minim et\",\n \"eiusmod_13\": -64405368,\n \"occaecat1db\": 1792444.0305951983\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n ]\n}"
}
]
}
