Chilkat Online Tools

Node.js / Support API / Update SLA Policy

Back to Collection Items

var os = require('os');
if (os.platform() == 'win32') {  
    if (os.arch() == 'ia32') {
        var chilkat = require('@chilkat/ck-node21-win-ia32');
    } else {
        var chilkat = require('@chilkat/ck-node21-win64'); 
    }
} else if (os.platform() == 'linux') {
    if (os.arch() == 'arm') {
        var chilkat = require('@chilkat/ck-node21-arm');
    } else if (os.arch() == 'x86') {
        var chilkat = require('@chilkat/ck-node21-linux32');
    } else {
        var chilkat = require('@chilkat/ck-node21-linux64');
    }
} else if (os.platform() == 'darwin') {
    if (os.arch() == 'arm64') {
        var chilkat = require('@chilkat/ck-node21-mac-m1');
    } else {
        var chilkat = require('@chilkat/ck-node21-macosx');
    }
}


function chilkatExample() {

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    var http = new chilkat.Http();
    var success;

    http.BasicAuth = true;
    http.Login = "login";
    http.Password = "password";

    http.SetRequestHeader("Accept","application/json");

    // resp: HttpResponse
    var resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/slas/policies/:sla_policy_id");
    if (http.LastMethodSuccess == false) {
        console.log(http.LastErrorText);
        return;
    }

    var sbResponseBody = new chilkat.StringBuilder();
    resp.GetBodySb(sbResponseBody);

    var jResp = new chilkat.JsonObject();
    jResp.LoadSb(sbResponseBody);
    jResp.EmitCompact = false;

    console.log("Response Body:");
    console.log(jResp.Emit());

    var respStatusCode = resp.StatusCode;
    console.log("Response Status Code = " + respStatusCode);
    if (respStatusCode >= 400) {
        console.log("Response Header:");
        console.log(resp.Header);
        console.log("Failed.");

        return;
    }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "sla_policy": {
    //     "title": "<string>",
    //     "filter": {
    //       "all": [
    //         {
    //           "field": "<string>",
    //           "operator": "<string>",
    //           "value": "<string>"
    //         },
    //         {
    //           "field": "<string>",
    //           "operator": "<string>",
    //           "value": "<string>"
    //         }
    //       ],
    //       "any": [
    //         {
    //           "field": "<string>",
    //           "operator": "<string>",
    //           "value": "<string>"
    //         },
    //         {
    //           "field": "<string>",
    //           "operator": "<string>",
    //           "value": "<string>"
    //         }
    //       ]
    //     },
    //     "created_at": "<dateTime>",
    //     "description": "<string>",
    //     "id": "<integer>",
    //     "policy_metrics": [
    //       {
    //         "business_hours": "<boolean>",
    //         "metric": "<string>",
    //         "priority": "<string>",
    //         "target": "<integer>"
    //       },
    //       {
    //         "business_hours": "<boolean>",
    //         "metric": "<string>",
    //         "priority": "<string>",
    //         "target": "<integer>"
    //       }
    //     ],
    //     "position": "<integer>",
    //     "updated_at": "<dateTime>",
    //     "url": "<string>"
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    var field;
    var operator;
    var value;
    var business_hours;
    var metric;
    var priority;
    var target;

    var Title = jResp.StringOf("sla_policy.title");
    var Created_at = jResp.StringOf("sla_policy.created_at");
    var Description = jResp.StringOf("sla_policy.description");
    var Id = jResp.StringOf("sla_policy.id");
    var Position = jResp.StringOf("sla_policy.position");
    var Updated_at = jResp.StringOf("sla_policy.updated_at");
    var v_Url = jResp.StringOf("sla_policy.url");
    var i = 0;
    var count_i = jResp.SizeOfArray("sla_policy.filter.all");
    while (i < count_i) {
        jResp.I = i;
        field = jResp.StringOf("sla_policy.filter.all[i].field");
        operator = jResp.StringOf("sla_policy.filter.all[i].operator");
        value = jResp.StringOf("sla_policy.filter.all[i].value");
        i = i+1;
    }

    i = 0;
    count_i = jResp.SizeOfArray("sla_policy.filter.any");
    while (i < count_i) {
        jResp.I = i;
        field = jResp.StringOf("sla_policy.filter.any[i].field");
        operator = jResp.StringOf("sla_policy.filter.any[i].operator");
        value = jResp.StringOf("sla_policy.filter.any[i].value");
        i = i+1;
    }

    i = 0;
    count_i = jResp.SizeOfArray("sla_policy.policy_metrics");
    while (i < count_i) {
        jResp.I = i;
        business_hours = jResp.StringOf("sla_policy.policy_metrics[i].business_hours");
        metric = jResp.StringOf("sla_policy.policy_metrics[i].metric");
        priority = jResp.StringOf("sla_policy.policy_metrics[i].priority");
        target = jResp.StringOf("sla_policy.policy_metrics[i].target");
        i = i+1;
    }


}

chilkatExample();

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/slas/policies/:sla_policy_id

Postman Collection Item JSON

{
  "name": "Update SLA Policy",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/slas/policies/:sla_policy_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "slas",
        "policies",
        ":sla_policy_id"
      ],
      "variable": [
        {
          "key": "sla_policy_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Updates the specified policy.\n\n#### Availability\n\n* Accounts on the Support Professional or Suite Growth plan or above\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/slas/policies/:sla_policy_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "slas",
            "policies",
            ":sla_policy_id"
          ],
          "variable": [
            {
              "key": "sla_policy_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"sla_policy\": {\n    \"title\": \"<string>\",\n    \"filter\": {\n      \"all\": [\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        },\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ],\n      \"any\": [\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        },\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ]\n    },\n    \"created_at\": \"<dateTime>\",\n    \"description\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"policy_metrics\": [\n      {\n        \"business_hours\": \"<boolean>\",\n        \"metric\": \"<string>\",\n        \"priority\": \"<string>\",\n        \"target\": \"<integer>\"\n      },\n      {\n        \"business_hours\": \"<boolean>\",\n        \"metric\": \"<string>\",\n        \"priority\": \"<string>\",\n        \"target\": \"<integer>\"\n      }\n    ],\n    \"position\": \"<integer>\",\n    \"updated_at\": \"<dateTime>\",\n    \"url\": \"<string>\"\n  }\n}"
    }
  ]
}