Chilkat Online Tools

Node.js / Support API / Create Custom Ticket Status

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var os = require('os');
if (os.platform() == 'win32') {  
    if (os.arch() == 'ia32') {
        var chilkat = require('@chilkat/ck-node21-win-ia32');
    } else {
        var chilkat = require('@chilkat/ck-node21-win64'); 
    }
} else if (os.platform() == 'linux') {
    if (os.arch() == 'arm') {
        var chilkat = require('@chilkat/ck-node21-arm');
    } else if (os.arch() == 'x86') {
        var chilkat = require('@chilkat/ck-node21-linux32');
    } else {
        var chilkat = require('@chilkat/ck-node21-linux64');
    }
} else if (os.platform() == 'darwin') {
    if (os.arch() == 'arm64') {
        var chilkat = require('@chilkat/ck-node21-mac-m1');
    } else {
        var chilkat = require('@chilkat/ck-node21-macosx');
    }
}


function chilkatExample() {

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    var http = new chilkat.Http();
    var success;

    http.BasicAuth = true;
    http.Login = "login";
    http.Password = "password";

    // Use this online tool to generate code from sample JSON: Generate Code to Create JSON

    // The following JSON is sent in the request body.

    // {
    //   "custom_status": {
    //     "active": "<boolean>",
    //     "agent_label": "<string>",
    //     "description": "<string>",
    //     "end_user_description": "<string>",
    //     "end_user_label": "<string>",
    //     "status_category": "new"
    //   }
    // }

    var json = new chilkat.JsonObject();
    json.UpdateString("custom_status.active","<boolean>");
    json.UpdateString("custom_status.agent_label","<string>");
    json.UpdateString("custom_status.description","<string>");
    json.UpdateString("custom_status.end_user_description","<string>");
    json.UpdateString("custom_status.end_user_label","<string>");
    json.UpdateString("custom_status.status_category","new");

    http.SetRequestHeader("Content-Type","application/json");
    http.SetRequestHeader("Accept","application/json");

    // resp: HttpResponse
    var resp = http.PostJson3("https://example.zendesk.com/api/v2/custom_statuses","application/json",json);
    if (http.LastMethodSuccess == false) {
        console.log(http.LastErrorText);
        return;
    }

    var sbResponseBody = new chilkat.StringBuilder();
    resp.GetBodySb(sbResponseBody);

    var jResp = new chilkat.JsonObject();
    jResp.LoadSb(sbResponseBody);
    jResp.EmitCompact = false;

    console.log("Response Body:");
    console.log(jResp.Emit());

    var respStatusCode = resp.StatusCode;
    console.log("Response Status Code = " + respStatusCode);
    if (respStatusCode >= 400) {
        console.log("Response Header:");
        console.log(resp.Header);
        console.log("Failed.");

        return;
    }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "custom_status": {
    //     "status_category": "open",
    //     "agent_label": "<string>",
    //     "active": "<boolean>",
    //     "created_at": "<dateTime>",
    //     "default": "<boolean>",
    //     "description": "<string>",
    //     "end_user_description": "<string>",
    //     "end_user_label": "<string>",
    //     "id": "<integer>",
    //     "raw_agent_label": "<string>",
    //     "raw_description": "<string>",
    //     "raw_end_user_description": "<string>",
    //     "raw_end_user_label": "<string>",
    //     "updated_at": "<dateTime>"
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    var Status_category = jResp.StringOf("custom_status.status_category");
    var Agent_label = jResp.StringOf("custom_status.agent_label");
    var Active = jResp.StringOf("custom_status.active");
    var Created_at = jResp.StringOf("custom_status.created_at");
    var Default = jResp.StringOf("custom_status.default");
    var Description = jResp.StringOf("custom_status.description");
    var End_user_description = jResp.StringOf("custom_status.end_user_description");
    var End_user_label = jResp.StringOf("custom_status.end_user_label");
    var Id = jResp.StringOf("custom_status.id");
    var Raw_agent_label = jResp.StringOf("custom_status.raw_agent_label");
    var Raw_description = jResp.StringOf("custom_status.raw_description");
    var Raw_end_user_description = jResp.StringOf("custom_status.raw_end_user_description");
    var Raw_end_user_label = jResp.StringOf("custom_status.raw_end_user_label");
    var Updated_at = jResp.StringOf("custom_status.updated_at");

}

chilkatExample();

Curl Command

curl  -u login:password -X POST
	-H "Content-Type: application/json"
	-H "Accept: application/json"
	-d '{
  "custom_status": {
    "active": "<boolean>",
    "agent_label": "<string>",
    "description": "<string>",
    "end_user_description": "<string>",
    "end_user_label": "<string>",
    "status_category": "new"
  }
}'
https://example.zendesk.com/api/v2/custom_statuses

Postman Collection Item JSON

{
  "name": "Create Custom Ticket Status",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Content-Type",
        "value": "application/json"
      },
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n  \"custom_status\": {\n    \"active\": \"<boolean>\",\n    \"agent_label\": \"<string>\",\n    \"description\": \"<string>\",\n    \"end_user_description\": \"<string>\",\n    \"end_user_label\": \"<string>\",\n    \"status_category\": \"new\"\n  }\n}",
      "options": {
        "raw": {
          "headerFamily": "json",
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "{{baseUrl}}/api/v2/custom_statuses",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "custom_statuses"
      ]
    },
    "description": "Takes a `custom_status` object that specifies the custom ticket status properties to create.\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Created",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "body": {
          "mode": "raw",
          "raw": "{\n  \"custom_status\": {\n    \"active\": \"<boolean>\",\n    \"agent_label\": \"<string>\",\n    \"description\": \"<string>\",\n    \"end_user_description\": \"<string>\",\n    \"end_user_label\": \"<string>\",\n    \"status_category\": \"new\"\n  }\n}",
          "options": {
            "raw": {
              "headerFamily": "json",
              "language": "json"
            }
          }
        },
        "url": {
          "raw": "{{baseUrl}}/api/v2/custom_statuses",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "custom_statuses"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"custom_status\": {\n    \"status_category\": \"open\",\n    \"agent_label\": \"<string>\",\n    \"active\": \"<boolean>\",\n    \"created_at\": \"<dateTime>\",\n    \"default\": \"<boolean>\",\n    \"description\": \"<string>\",\n    \"end_user_description\": \"<string>\",\n    \"end_user_label\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"raw_agent_label\": \"<string>\",\n    \"raw_description\": \"<string>\",\n    \"raw_end_user_description\": \"<string>\",\n    \"raw_end_user_label\": \"<string>\",\n    \"updated_at\": \"<dateTime>\"\n  }\n}"
    }
  ]
}