Chilkat Online Tools

Node.js / Support API / Show Changes to Ticket

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var os = require('os');
if (os.platform() == 'win32') {  
    if (os.arch() == 'ia32') {
        var chilkat = require('@chilkat/ck-node21-win-ia32');
    } else {
        var chilkat = require('@chilkat/ck-node21-win64'); 
    }
} else if (os.platform() == 'linux') {
    if (os.arch() == 'arm') {
        var chilkat = require('@chilkat/ck-node21-arm');
    } else if (os.arch() == 'x86') {
        var chilkat = require('@chilkat/ck-node21-linux32');
    } else {
        var chilkat = require('@chilkat/ck-node21-linux64');
    }
} else if (os.platform() == 'darwin') {
    if (os.arch() == 'arm64') {
        var chilkat = require('@chilkat/ck-node21-mac-m1');
    } else {
        var chilkat = require('@chilkat/ck-node21-macosx');
    }
}


function chilkatExample() {

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    var http = new chilkat.Http();
    var success;

    http.BasicAuth = true;
    http.Login = "login";
    http.Password = "password";

    http.SetRequestHeader("Accept","application/json");

    var sbResponseBody = new chilkat.StringBuilder();
    success = http.QuickGetSb("https://example.zendesk.com/api/v2/macros/:macro_id/apply",sbResponseBody);
    if (success == false) {
        console.log(http.LastErrorText);
        return;
    }

    var jResp = new chilkat.JsonObject();
    jResp.LoadSb(sbResponseBody);
    jResp.EmitCompact = false;

    console.log("Response Body:");
    console.log(jResp.Emit());

    var respStatusCode = http.LastStatus;
    console.log("Response Status Code = " + respStatusCode);
    if (respStatusCode >= 400) {
        console.log("Response Header:");
        console.log(http.LastHeader);
        console.log("Failed.");
        return;
    }

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "result": {
    //     "ticket": {
    //       "assignee_id": "<integer>",
    //       "comment": {
    //         "body": "<string>",
    //         "public": "<boolean>",
    //         "scoped_body": [
    //           [
    //             "<string>",
    //             "<string>"
    //           ],
    //           [
    //             "<string>",
    //             "<string>"
    //           ]
    //         ]
    //       },
    //       "fields": {
    //         "id": "<integer>",
    //         "value": "<string>"
    //       },
    //       "group_id": "<integer>",
    //       "id": "<integer>",
    //       "url": "<string>"
    //     }
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    var j;
    var count_j;
    var strVal;

    var Assignee_id = jResp.StringOf("result.ticket.assignee_id");
    var Body = jResp.StringOf("result.ticket.comment.body");
    var v_Public = jResp.StringOf("result.ticket.comment.public");
    var Id = jResp.StringOf("result.ticket.fields.id");
    var Value = jResp.StringOf("result.ticket.fields.value");
    var Group_id = jResp.StringOf("result.ticket.group_id");
    var TicketId = jResp.StringOf("result.ticket.id");
    var v_Url = jResp.StringOf("result.ticket.url");
    var i = 0;
    var count_i = jResp.SizeOfArray("result.ticket.comment.scoped_body");
    while (i < count_i) {
        jResp.I = i;
        j = 0;
        count_j = jResp.SizeOfArray("result.ticket.comment.scoped_body[i]");
        while (j < count_j) {
            jResp.J = j;
            strVal = jResp.StringOf("result.ticket.comment.scoped_body[i][j]");
            j = j+1;
        }

        i = i+1;
    }


}

chilkatExample();

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/macros/:macro_id/apply

Postman Collection Item JSON

{
  "name": "Show Changes to Ticket",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "macros",
        ":macro_id",
        "apply"
      ],
      "variable": [
        {
          "key": "macro_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns the changes the macro would make to a ticket. It doesn't actually\nchange a ticket. You can use the response data in a subsequent API call\nto the [Tickets](/api-reference/ticketing/tickets/tickets/) endpoint to update the ticket.\n\nThe response includes only the ticket fields that would be changed by the\nmacro. To get the full ticket object after the macro is applied,\nsee [Show Ticket After Changes](#show-ticket-after-changes).\n\n#### Allowed For\n* Agents\n"
  },
  "response": [
    {
      "name": "Success Response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/macros/:macro_id/apply",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "macros",
            ":macro_id",
            "apply"
          ],
          "variable": [
            {
              "key": "macro_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"result\": {\n    \"ticket\": {\n      \"assignee_id\": \"<integer>\",\n      \"comment\": {\n        \"body\": \"<string>\",\n        \"public\": \"<boolean>\",\n        \"scoped_body\": [\n          [\n            \"<string>\",\n            \"<string>\"\n          ],\n          [\n            \"<string>\",\n            \"<string>\"\n          ]\n        ]\n      },\n      \"fields\": {\n        \"id\": \"<integer>\",\n        \"value\": \"<string>\"\n      },\n      \"group_id\": \"<integer>\",\n      \"id\": \"<integer>\",\n      \"url\": \"<string>\"\n    }\n  }\n}"
    }
  ]
}