Mono / Support API / Create Ticket
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Chilkat.Http http = new Chilkat.Http();
bool success;
http.BasicAuth = true;
http.Login = "login";
http.Password = "password";
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "ticket": {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "occaecat_2d1": -71498595,
// "incididunt3": -68401909.632414,
// "nond": -22715203,
// "voluptate9e": -92868072
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "ut797": -65734664.31848694,
// "incididunt_14a": 54532844.54826489,
// "enim_2": false,
// "sed_ac": 43217710
// }
// }
// },
// "additional_collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "assignee_email": "<email>",
// "assignee_id": "<integer>",
// "attribute_value_ids": [
// "<integer>",
// "<integer>"
// ],
// "collaborator_ids": "<array>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "due_at": "<dateTime>",
// "email_ccs": [
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// },
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// }
// ],
// "external_id": "<string>",
// "followers": [
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>"
// },
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>"
// }
// ],
// "group_id": "<integer>",
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "requester_id": "<integer>",
// "safe_update": "<boolean>",
// "sharing_agreement_ids": [
// "<integer>",
// "<integer>"
// ],
// "status": "closed",
// "subject": "<string>",
// "tags": "<array>",
// "type": "task",
// "updated_stamp": "<dateTime>",
// "brand_id": "<integer>",
// "collaborators": "<array>",
// "email_cc_ids": "<array>",
// "follower_ids": "<array>",
// "macro_ids": "<array>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "submitter_id": "<integer>",
// "ticket_form_id": "<integer>",
// "via": {
// "channel": "<string>",
// "source": {
// "from": {
// "address": "<string>",
// "id": "<integer>",
// "name": "<string>",
// "title": "<string>"
// },
// "rel": "<string>",
// "to": {
// "address": "<string>",
// "name": "<string>"
// }
// }
// },
// "via_followup_source_id": "<integer>"
// }
// }
Chilkat.JsonObject json = new Chilkat.JsonObject();
json.UpdateString("ticket.comment.attachments[0].content_type","<string>");
json.UpdateString("ticket.comment.attachments[0].content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[0].file_name","<string>");
json.UpdateString("ticket.comment.attachments[0].height","<string>");
json.UpdateString("ticket.comment.attachments[0].id","<integer>");
json.UpdateString("ticket.comment.attachments[0].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].size","<integer>");
json.UpdateString("ticket.comment.attachments[0].url","<string>");
json.UpdateString("ticket.comment.attachments[0].width","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>");
json.UpdateString("ticket.comment.attachments[1].content_type","<string>");
json.UpdateString("ticket.comment.attachments[1].content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[1].file_name","<string>");
json.UpdateString("ticket.comment.attachments[1].height","<string>");
json.UpdateString("ticket.comment.attachments[1].id","<integer>");
json.UpdateString("ticket.comment.attachments[1].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].size","<integer>");
json.UpdateString("ticket.comment.attachments[1].url","<string>");
json.UpdateString("ticket.comment.attachments[1].width","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>");
json.UpdateString("ticket.comment.audit_id","<integer>");
json.UpdateString("ticket.comment.author_id","<integer>");
json.UpdateString("ticket.comment.body","<string>");
json.UpdateString("ticket.comment.created_at","<dateTime>");
json.UpdateString("ticket.comment.html_body","<string>");
json.UpdateString("ticket.comment.id","<integer>");
json.UpdateInt("ticket.comment.metadata.occaecat_2d1",-71498595);
json.UpdateNumber("ticket.comment.metadata.incididunt3","-68401909.632414");
json.UpdateInt("ticket.comment.metadata.nond",-22715203);
json.UpdateInt("ticket.comment.metadata.voluptate9e",-92868072);
json.UpdateString("ticket.comment.plain_body","<string>");
json.UpdateString("ticket.comment.public","<boolean>");
json.UpdateString("ticket.comment.type","<string>");
json.UpdateString("ticket.comment.uploads[0]","<string>");
json.UpdateString("ticket.comment.uploads[1]","<string>");
json.UpdateString("ticket.comment.via.channel","<string>");
json.UpdateNumber("ticket.comment.via.source.ut797","-65734664.31848694");
json.UpdateNumber("ticket.comment.via.source.incididunt_14a","54532844.54826489");
json.UpdateBool("ticket.comment.via.source.enim_2",false);
json.UpdateInt("ticket.comment.via.source.sed_ac",43217710);
json.UpdateString("ticket.additional_collaborators[0].email","<email>");
json.UpdateString("ticket.additional_collaborators[0].name","<string>");
json.UpdateString("ticket.additional_collaborators[1].email","<email>");
json.UpdateString("ticket.additional_collaborators[1].name","<string>");
json.UpdateString("ticket.assignee_email","<email>");
json.UpdateString("ticket.assignee_id","<integer>");
json.UpdateString("ticket.attribute_value_ids[0]","<integer>");
json.UpdateString("ticket.attribute_value_ids[1]","<integer>");
json.UpdateString("ticket.collaborator_ids","<array>");
json.UpdateString("ticket.custom_fields","<array>");
json.UpdateString("ticket.custom_status_id","<integer>");
json.UpdateString("ticket.due_at","<dateTime>");
json.UpdateString("ticket.email_ccs[0].action","put");
json.UpdateString("ticket.email_ccs[0].user_email","<email>");
json.UpdateString("ticket.email_ccs[0].user_id","<string>");
json.UpdateString("ticket.email_ccs[0].user_name","<string>");
json.UpdateString("ticket.email_ccs[1].action","delete");
json.UpdateString("ticket.email_ccs[1].user_email","<email>");
json.UpdateString("ticket.email_ccs[1].user_id","<string>");
json.UpdateString("ticket.email_ccs[1].user_name","<string>");
json.UpdateString("ticket.external_id","<string>");
json.UpdateString("ticket.followers[0].action","put");
json.UpdateString("ticket.followers[0].user_email","<email>");
json.UpdateString("ticket.followers[0].user_id","<string>");
json.UpdateString("ticket.followers[1].action","delete");
json.UpdateString("ticket.followers[1].user_email","<email>");
json.UpdateString("ticket.followers[1].user_id","<string>");
json.UpdateString("ticket.group_id","<integer>");
json.UpdateString("ticket.organization_id","<integer>");
json.UpdateString("ticket.priority","urgent");
json.UpdateString("ticket.problem_id","<integer>");
json.UpdateString("ticket.requester_id","<integer>");
json.UpdateString("ticket.safe_update","<boolean>");
json.UpdateString("ticket.sharing_agreement_ids[0]","<integer>");
json.UpdateString("ticket.sharing_agreement_ids[1]","<integer>");
json.UpdateString("ticket.status","closed");
json.UpdateString("ticket.subject","<string>");
json.UpdateString("ticket.tags","<array>");
json.UpdateString("ticket.type","task");
json.UpdateString("ticket.updated_stamp","<dateTime>");
json.UpdateString("ticket.brand_id","<integer>");
json.UpdateString("ticket.collaborators","<array>");
json.UpdateString("ticket.email_cc_ids","<array>");
json.UpdateString("ticket.follower_ids","<array>");
json.UpdateString("ticket.macro_ids","<array>");
json.UpdateString("ticket.raw_subject","<string>");
json.UpdateString("ticket.recipient","<string>");
json.UpdateString("ticket.submitter_id","<integer>");
json.UpdateString("ticket.ticket_form_id","<integer>");
json.UpdateString("ticket.via.channel","<string>");
json.UpdateString("ticket.via.source.from.address","<string>");
json.UpdateString("ticket.via.source.from.id","<integer>");
json.UpdateString("ticket.via.source.from.name","<string>");
json.UpdateString("ticket.via.source.from.title","<string>");
json.UpdateString("ticket.via.source.rel","<string>");
json.UpdateString("ticket.via.source.to.address","<string>");
json.UpdateString("ticket.via.source.to.name","<string>");
json.UpdateString("ticket.via_followup_source_id","<integer>");
http.SetRequestHeader("Content-Type","application/json");
http.SetRequestHeader("Accept","application/json");
Chilkat.HttpResponse resp = http.PostJson3("https://example.zendesk.com/api/v2/tickets","application/json",json);
if (http.LastMethodSuccess == false) {
Debug.WriteLine(http.LastErrorText);
return;
}
Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
resp.GetBodySb(sbResponseBody);
Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;
Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());
int respStatusCode = resp.StatusCode;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
Debug.WriteLine("Response Header:");
Debug.WriteLine(resp.Header);
Debug.WriteLine("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_11": -9796534.714120895
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "Ut__a": -44750185.46031158,
// "dolored2b": 8252599,
// "mollit1a6": true
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
string email;
string name;
string Requester_id = jResp.StringOf("ticket.requester_id");
string Allow_attachments = jResp.StringOf("ticket.allow_attachments");
string Allow_channelback = jResp.StringOf("ticket.allow_channelback");
string Assignee_email = jResp.StringOf("ticket.assignee_email");
string Assignee_id = jResp.StringOf("ticket.assignee_id");
string Attribute_value_ids = jResp.StringOf("ticket.attribute_value_ids");
string Brand_id = jResp.StringOf("ticket.brand_id");
string Collaborator_ids = jResp.StringOf("ticket.collaborator_ids");
string Created_at = jResp.StringOf("ticket.created_at");
string Custom_fields = jResp.StringOf("ticket.custom_fields");
string Custom_status_id = jResp.StringOf("ticket.custom_status_id");
string Description = jResp.StringOf("ticket.description");
string Due_at = jResp.StringOf("ticket.due_at");
string Email_cc_ids = jResp.StringOf("ticket.email_cc_ids");
string External_id = jResp.StringOf("ticket.external_id");
string Follower_ids = jResp.StringOf("ticket.follower_ids");
string Followup_ids = jResp.StringOf("ticket.followup_ids");
string Forum_topic_id = jResp.StringOf("ticket.forum_topic_id");
string From_messaging_channel = jResp.StringOf("ticket.from_messaging_channel");
string Group_id = jResp.StringOf("ticket.group_id");
string Has_incidents = jResp.StringOf("ticket.has_incidents");
string Id = jResp.StringOf("ticket.id");
string Is_public = jResp.StringOf("ticket.is_public");
string Macro_id = jResp.StringOf("ticket.macro_id");
string Macro_ids = jResp.StringOf("ticket.macro_ids");
string Organization_id = jResp.StringOf("ticket.organization_id");
string Priority = jResp.StringOf("ticket.priority");
string Problem_id = jResp.StringOf("ticket.problem_id");
string Raw_subject = jResp.StringOf("ticket.raw_subject");
string Recipient = jResp.StringOf("ticket.recipient");
string Safe_update = jResp.StringOf("ticket.safe_update");
string In_11 = jResp.StringOf("ticket.satisfaction_rating.in_11");
string Sharing_agreement_ids = jResp.StringOf("ticket.sharing_agreement_ids");
string Status = jResp.StringOf("ticket.status");
string Subject = jResp.StringOf("ticket.subject");
string Submitter_id = jResp.StringOf("ticket.submitter_id");
string Tags = jResp.StringOf("ticket.tags");
string Ticket_form_id = jResp.StringOf("ticket.ticket_form_id");
string v_Type = jResp.StringOf("ticket.type");
string Updated_at = jResp.StringOf("ticket.updated_at");
string Updated_stamp = jResp.StringOf("ticket.updated_stamp");
string v_Url = jResp.StringOf("ticket.url");
string Channel = jResp.StringOf("ticket.via.channel");
string Ut__a = jResp.StringOf("ticket.via.source.Ut__a");
int Dolored2b = jResp.IntOf("ticket.via.source.dolored2b");
bool Mollit1a6 = jResp.BoolOf("ticket.via.source.mollit1a6");
string Via_followup_source_id = jResp.StringOf("ticket.via_followup_source_id");
string Via_id = jResp.StringOf("ticket.via_id");
int i = 0;
int count_i = jResp.SizeOfArray("ticket.collaborators");
while (i < count_i) {
jResp.I = i;
email = jResp.StringOf("ticket.collaborators[i].email");
name = jResp.StringOf("ticket.collaborators[i].name");
i = i + 1;
}
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"occaecat_2d1": -71498595,
"incididunt3": -68401909.632414,
"nond": -22715203,
"voluptate9e": -92868072
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"ut797": -65734664.31848694,
"incididunt_14a": 54532844.54826489,
"enim_2": false,
"sed_ac": 43217710
}
}
},
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "urgent",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "task",
"updated_stamp": "<dateTime>",
"brand_id": "<integer>",
"collaborators": "<array>",
"email_cc_ids": "<array>",
"follower_ids": "<array>",
"macro_ids": "<array>",
"raw_subject": "<string>",
"recipient": "<string>",
"submitter_id": "<integer>",
"ticket_form_id": "<integer>",
"via": {
"channel": "<string>",
"source": {
"from": {
"address": "<string>",
"id": "<integer>",
"name": "<string>",
"title": "<string>"
},
"rel": "<string>",
"to": {
"address": "<string>",
"name": "<string>"
}
}
},
"via_followup_source_id": "<integer>"
}
}'
https://example.zendesk.com/api/v2/tickets
Postman Collection Item JSON
{
"name": "Create Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"response": [
{
"name": "Create ticket",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Location",
"value": "<string>",
"description": {
"content": "The URL of the created ticket",
"type": "text/plain"
}
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
