Mono / Support API / Update Ticket Field
Back to Collection Items
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Chilkat.Http http = new Chilkat.Http();
bool success;
http.BasicAuth = true;
http.Login = "login";
http.Password = "password";
http.SetRequestHeader("Accept","application/json");
Chilkat.HttpResponse resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id");
if (http.LastMethodSuccess == false) {
Debug.WriteLine(http.LastErrorText);
return;
}
Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
resp.GetBodySb(sbResponseBody);
Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;
Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());
int respStatusCode = resp.StatusCode;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
Debug.WriteLine("Response Header:");
Debug.WriteLine(resp.Header);
Debug.WriteLine("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket_field": {
// "type": "<string>",
// "title": "<string>",
// "active": "<boolean>",
// "agent_description": "<string>",
// "collapsed_for_agents": "<boolean>",
// "created_at": "<dateTime>",
// "custom_field_options": [
// {
// "name": "<string>",
// "value": "<string>",
// "id": "<integer>",
// "position": "<integer>",
// "raw_name": "<string>",
// "url": "<string>"
// },
// {
// "name": "<string>",
// "value": "<string>",
// "id": "<integer>",
// "position": "<integer>",
// "raw_name": "<string>",
// "url": "<string>"
// }
// ],
// "custom_statuses": [
// {
// "active": "<boolean>",
// "agent_label": "<string>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "status_category": "solved",
// "updated_at": "<dateTime>"
// },
// {
// "active": "<boolean>",
// "agent_label": "<string>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "status_category": "open",
// "updated_at": "<dateTime>"
// }
// ],
// "description": "<string>",
// "editable_in_portal": "<boolean>",
// "id": "<integer>",
// "position": "<integer>",
// "raw_description": "<string>",
// "raw_title": "<string>",
// "raw_title_in_portal": "<string>",
// "regexp_for_validation": "<string>",
// "relationship_filter": {},
// "relationship_target_type": "<string>",
// "removable": "<boolean>",
// "required": "<boolean>",
// "required_in_portal": "<boolean>",
// "sub_type_id": "<integer>",
// "system_field_options": [
// {
// "name": "<string>",
// "value": "<string>"
// },
// {
// "name": "<string>",
// "value": "<string>"
// }
// ],
// "tag": "<string>",
// "title_in_portal": "<string>",
// "updated_at": "<dateTime>",
// "url": "<string>",
// "visible_in_portal": "<boolean>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
string name;
string value;
string id;
string position;
string raw_name;
string url;
string active;
string agent_label;
string created_at;
string default;
string description;
string end_user_description;
string end_user_label;
string status_category;
string updated_at;
string v_Type = jResp.StringOf("ticket_field.type");
string Title = jResp.StringOf("ticket_field.title");
string Active = jResp.StringOf("ticket_field.active");
string Agent_description = jResp.StringOf("ticket_field.agent_description");
string Collapsed_for_agents = jResp.StringOf("ticket_field.collapsed_for_agents");
string Created_at = jResp.StringOf("ticket_field.created_at");
string Description = jResp.StringOf("ticket_field.description");
string Editable_in_portal = jResp.StringOf("ticket_field.editable_in_portal");
string Id = jResp.StringOf("ticket_field.id");
string Position = jResp.StringOf("ticket_field.position");
string Raw_description = jResp.StringOf("ticket_field.raw_description");
string Raw_title = jResp.StringOf("ticket_field.raw_title");
string Raw_title_in_portal = jResp.StringOf("ticket_field.raw_title_in_portal");
string Regexp_for_validation = jResp.StringOf("ticket_field.regexp_for_validation");
string Relationship_target_type = jResp.StringOf("ticket_field.relationship_target_type");
string Removable = jResp.StringOf("ticket_field.removable");
string Required = jResp.StringOf("ticket_field.required");
string Required_in_portal = jResp.StringOf("ticket_field.required_in_portal");
string Sub_type_id = jResp.StringOf("ticket_field.sub_type_id");
string Tag = jResp.StringOf("ticket_field.tag");
string Title_in_portal = jResp.StringOf("ticket_field.title_in_portal");
string Updated_at = jResp.StringOf("ticket_field.updated_at");
string v_Url = jResp.StringOf("ticket_field.url");
string Visible_in_portal = jResp.StringOf("ticket_field.visible_in_portal");
int i = 0;
int count_i = jResp.SizeOfArray("ticket_field.custom_field_options");
while (i < count_i) {
jResp.I = i;
name = jResp.StringOf("ticket_field.custom_field_options[i].name");
value = jResp.StringOf("ticket_field.custom_field_options[i].value");
id = jResp.StringOf("ticket_field.custom_field_options[i].id");
position = jResp.StringOf("ticket_field.custom_field_options[i].position");
raw_name = jResp.StringOf("ticket_field.custom_field_options[i].raw_name");
url = jResp.StringOf("ticket_field.custom_field_options[i].url");
i = i + 1;
}
i = 0;
count_i = jResp.SizeOfArray("ticket_field.custom_statuses");
while (i < count_i) {
jResp.I = i;
active = jResp.StringOf("ticket_field.custom_statuses[i].active");
agent_label = jResp.StringOf("ticket_field.custom_statuses[i].agent_label");
created_at = jResp.StringOf("ticket_field.custom_statuses[i].created_at");
default = jResp.StringOf("ticket_field.custom_statuses[i].default");
description = jResp.StringOf("ticket_field.custom_statuses[i].description");
end_user_description = jResp.StringOf("ticket_field.custom_statuses[i].end_user_description");
end_user_label = jResp.StringOf("ticket_field.custom_statuses[i].end_user_label");
id = jResp.StringOf("ticket_field.custom_statuses[i].id");
status_category = jResp.StringOf("ticket_field.custom_statuses[i].status_category");
updated_at = jResp.StringOf("ticket_field.custom_statuses[i].updated_at");
i = i + 1;
}
i = 0;
count_i = jResp.SizeOfArray("ticket_field.system_field_options");
while (i < count_i) {
jResp.I = i;
name = jResp.StringOf("ticket_field.system_field_options[i].name");
value = jResp.StringOf("ticket_field.system_field_options[i].value");
i = i + 1;
}
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id
Postman Collection Item JSON
{
"name": "Update Ticket Field",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id",
"value": "<integer>"
}
]
},
"description": "#### Updating drop-down field options\n\nYou can also use the update endpoint to add, update, or remove options in a drop-down custom field. Updating field options for multi-select fields works exactly the same as drop-down field options.\n\n**Important**: Unless you want to remove some options, you must specify all existing options in any update request. Omitting an option removes it from the drop-down field, which removes its values from any tickets or macros.\n\nUse the `custom_field_options` attribute to update the options. The attribute consists of an array of option objects, with each object consisting of a `name` and `value` property. The properties correspond to the \"Title\" and \"Tag\" text boxes in the admin interface. Example request body:\n\n```json\n{\"ticket_field\": {\n \"custom_field_options\": [\n {\"name\": \"Apple Pie\", \"value\": \"apple\"},\n {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}\n ]\n }\n}\n```\n\n#### Example Request\n\n```bash\ncurl https://{subdomain}.zendesk.com/api/v2/ticket_fields/{id}.json \\\n -d '{\"ticket_field\": {\"custom_field_options\": [{\"name\": \"Apple Pie\", \"value\": \"apple\"}, {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}]}}' \\\n -H \"Content-Type: application/json\" -X PUT \\\n -v -u {email_address}:{password}\n```\n\n#### Example Response\n\n```http\nStatus: 200 OK\n\n{\n \"ticket_field\": {\n \"id\":21938362,\n \"type\":\"tagger\",\n \"title\":\"Pies\",\n ...\n \"custom_field_options\": [\n {\n \"id\":21029772,\n \"name\":\"Apple Pie\",\n \"raw_name\":\"Apple Pie\",\n \"value\":\"apple\",\n \"default\":false\n },\n ...\n ]\n }\n}\n```\n\n#### Allowed for\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_field\": {\n \"type\": \"<string>\",\n \"title\": \"<string>\",\n \"active\": \"<boolean>\",\n \"agent_description\": \"<string>\",\n \"collapsed_for_agents\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"custom_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ],\n \"custom_statuses\": [\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"solved\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"open\",\n \"updated_at\": \"<dateTime>\"\n }\n ],\n \"description\": \"<string>\",\n \"editable_in_portal\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_description\": \"<string>\",\n \"raw_title\": \"<string>\",\n \"raw_title_in_portal\": \"<string>\",\n \"regexp_for_validation\": \"<string>\",\n \"relationship_filter\": {},\n \"relationship_target_type\": \"<string>\",\n \"removable\": \"<boolean>\",\n \"required\": \"<boolean>\",\n \"required_in_portal\": \"<boolean>\",\n \"sub_type_id\": \"<integer>\",\n \"system_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"tag\": \"<string>\",\n \"title_in_portal\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"visible_in_portal\": \"<boolean>\"\n }\n}"
}
]
}
