Chilkat Online Tools

Mono / Support API / Update Ticket Field

Back to Collection Items

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Chilkat.Http http = new Chilkat.Http();
bool success;

http.BasicAuth = true;
http.Login = "login";
http.Password = "password";

http.SetRequestHeader("Accept","application/json");

Chilkat.HttpResponse resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id");
if (http.LastMethodSuccess == false) {
    Debug.WriteLine(http.LastErrorText);
    return;
}

Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
resp.GetBodySb(sbResponseBody);

Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;

Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());

int respStatusCode = resp.StatusCode;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
    Debug.WriteLine("Response Header:");
    Debug.WriteLine(resp.Header);
    Debug.WriteLine("Failed.");

    return;
}

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "ticket_field": {
//     "type": "<string>",
//     "title": "<string>",
//     "active": "<boolean>",
//     "agent_description": "<string>",
//     "collapsed_for_agents": "<boolean>",
//     "created_at": "<dateTime>",
//     "custom_field_options": [
//       {
//         "name": "<string>",
//         "value": "<string>",
//         "id": "<integer>",
//         "position": "<integer>",
//         "raw_name": "<string>",
//         "url": "<string>"
//       },
//       {
//         "name": "<string>",
//         "value": "<string>",
//         "id": "<integer>",
//         "position": "<integer>",
//         "raw_name": "<string>",
//         "url": "<string>"
//       }
//     ],
//     "custom_statuses": [
//       {
//         "active": "<boolean>",
//         "agent_label": "<string>",
//         "created_at": "<dateTime>",
//         "default": "<boolean>",
//         "description": "<string>",
//         "end_user_description": "<string>",
//         "end_user_label": "<string>",
//         "id": "<integer>",
//         "status_category": "solved",
//         "updated_at": "<dateTime>"
//       },
//       {
//         "active": "<boolean>",
//         "agent_label": "<string>",
//         "created_at": "<dateTime>",
//         "default": "<boolean>",
//         "description": "<string>",
//         "end_user_description": "<string>",
//         "end_user_label": "<string>",
//         "id": "<integer>",
//         "status_category": "open",
//         "updated_at": "<dateTime>"
//       }
//     ],
//     "description": "<string>",
//     "editable_in_portal": "<boolean>",
//     "id": "<integer>",
//     "position": "<integer>",
//     "raw_description": "<string>",
//     "raw_title": "<string>",
//     "raw_title_in_portal": "<string>",
//     "regexp_for_validation": "<string>",
//     "relationship_filter": {},
//     "relationship_target_type": "<string>",
//     "removable": "<boolean>",
//     "required": "<boolean>",
//     "required_in_portal": "<boolean>",
//     "sub_type_id": "<integer>",
//     "system_field_options": [
//       {
//         "name": "<string>",
//         "value": "<string>"
//       },
//       {
//         "name": "<string>",
//         "value": "<string>"
//       }
//     ],
//     "tag": "<string>",
//     "title_in_portal": "<string>",
//     "updated_at": "<dateTime>",
//     "url": "<string>",
//     "visible_in_portal": "<boolean>"
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

string name;
string value;
string id;
string position;
string raw_name;
string url;
string active;
string agent_label;
string created_at;
string default;
string description;
string end_user_description;
string end_user_label;
string status_category;
string updated_at;

string v_Type = jResp.StringOf("ticket_field.type");
string Title = jResp.StringOf("ticket_field.title");
string Active = jResp.StringOf("ticket_field.active");
string Agent_description = jResp.StringOf("ticket_field.agent_description");
string Collapsed_for_agents = jResp.StringOf("ticket_field.collapsed_for_agents");
string Created_at = jResp.StringOf("ticket_field.created_at");
string Description = jResp.StringOf("ticket_field.description");
string Editable_in_portal = jResp.StringOf("ticket_field.editable_in_portal");
string Id = jResp.StringOf("ticket_field.id");
string Position = jResp.StringOf("ticket_field.position");
string Raw_description = jResp.StringOf("ticket_field.raw_description");
string Raw_title = jResp.StringOf("ticket_field.raw_title");
string Raw_title_in_portal = jResp.StringOf("ticket_field.raw_title_in_portal");
string Regexp_for_validation = jResp.StringOf("ticket_field.regexp_for_validation");
string Relationship_target_type = jResp.StringOf("ticket_field.relationship_target_type");
string Removable = jResp.StringOf("ticket_field.removable");
string Required = jResp.StringOf("ticket_field.required");
string Required_in_portal = jResp.StringOf("ticket_field.required_in_portal");
string Sub_type_id = jResp.StringOf("ticket_field.sub_type_id");
string Tag = jResp.StringOf("ticket_field.tag");
string Title_in_portal = jResp.StringOf("ticket_field.title_in_portal");
string Updated_at = jResp.StringOf("ticket_field.updated_at");
string v_Url = jResp.StringOf("ticket_field.url");
string Visible_in_portal = jResp.StringOf("ticket_field.visible_in_portal");
int i = 0;
int count_i = jResp.SizeOfArray("ticket_field.custom_field_options");
while (i < count_i) {
    jResp.I = i;
    name = jResp.StringOf("ticket_field.custom_field_options[i].name");
    value = jResp.StringOf("ticket_field.custom_field_options[i].value");
    id = jResp.StringOf("ticket_field.custom_field_options[i].id");
    position = jResp.StringOf("ticket_field.custom_field_options[i].position");
    raw_name = jResp.StringOf("ticket_field.custom_field_options[i].raw_name");
    url = jResp.StringOf("ticket_field.custom_field_options[i].url");
    i = i + 1;
}

i = 0;
count_i = jResp.SizeOfArray("ticket_field.custom_statuses");
while (i < count_i) {
    jResp.I = i;
    active = jResp.StringOf("ticket_field.custom_statuses[i].active");
    agent_label = jResp.StringOf("ticket_field.custom_statuses[i].agent_label");
    created_at = jResp.StringOf("ticket_field.custom_statuses[i].created_at");
    default = jResp.StringOf("ticket_field.custom_statuses[i].default");
    description = jResp.StringOf("ticket_field.custom_statuses[i].description");
    end_user_description = jResp.StringOf("ticket_field.custom_statuses[i].end_user_description");
    end_user_label = jResp.StringOf("ticket_field.custom_statuses[i].end_user_label");
    id = jResp.StringOf("ticket_field.custom_statuses[i].id");
    status_category = jResp.StringOf("ticket_field.custom_statuses[i].status_category");
    updated_at = jResp.StringOf("ticket_field.custom_statuses[i].updated_at");
    i = i + 1;
}

i = 0;
count_i = jResp.SizeOfArray("ticket_field.system_field_options");
while (i < count_i) {
    jResp.I = i;
    name = jResp.StringOf("ticket_field.system_field_options[i].name");
    value = jResp.StringOf("ticket_field.system_field_options[i].value");
    i = i + 1;
}

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id

Postman Collection Item JSON

{
  "name": "Update Ticket Field",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "ticket_fields",
        ":ticket_field_id"
      ],
      "variable": [
        {
          "key": "ticket_field_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "#### Updating drop-down field options\n\nYou can also use the update endpoint to add, update, or remove options in a drop-down custom field. Updating field options for multi-select fields works exactly the same as drop-down field options.\n\n**Important**: Unless you want to remove some options, you must specify all existing options in any update request. Omitting an option removes it from the drop-down field, which removes its values from any tickets or macros.\n\nUse the `custom_field_options` attribute to update the options. The attribute consists of an array of option objects, with each object consisting of a `name` and `value` property. The properties correspond to the \"Title\" and \"Tag\" text boxes in the admin interface. Example request body:\n\n```json\n{\"ticket_field\": {\n    \"custom_field_options\": [\n      {\"name\": \"Apple Pie\", \"value\": \"apple\"},\n      {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}\n    ]\n  }\n}\n```\n\n#### Example Request\n\n```bash\ncurl https://{subdomain}.zendesk.com/api/v2/ticket_fields/{id}.json \\\n  -d '{\"ticket_field\": {\"custom_field_options\": [{\"name\": \"Apple Pie\", \"value\": \"apple\"}, {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}]}}' \\\n  -H \"Content-Type: application/json\" -X PUT \\\n  -v -u {email_address}:{password}\n```\n\n#### Example Response\n\n```http\nStatus: 200 OK\n\n{\n  \"ticket_field\": {\n    \"id\":21938362,\n    \"type\":\"tagger\",\n    \"title\":\"Pies\",\n    ...\n    \"custom_field_options\": [\n      {\n        \"id\":21029772,\n        \"name\":\"Apple Pie\",\n        \"raw_name\":\"Apple Pie\",\n        \"value\":\"apple\",\n        \"default\":false\n      },\n      ...\n    ]\n  }\n}\n```\n\n#### Allowed for\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "ticket_fields",
            ":ticket_field_id"
          ],
          "variable": [
            {
              "key": "ticket_field_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket_field\": {\n    \"type\": \"<string>\",\n    \"title\": \"<string>\",\n    \"active\": \"<boolean>\",\n    \"agent_description\": \"<string>\",\n    \"collapsed_for_agents\": \"<boolean>\",\n    \"created_at\": \"<dateTime>\",\n    \"custom_field_options\": [\n      {\n        \"name\": \"<string>\",\n        \"value\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"position\": \"<integer>\",\n        \"raw_name\": \"<string>\",\n        \"url\": \"<string>\"\n      },\n      {\n        \"name\": \"<string>\",\n        \"value\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"position\": \"<integer>\",\n        \"raw_name\": \"<string>\",\n        \"url\": \"<string>\"\n      }\n    ],\n    \"custom_statuses\": [\n      {\n        \"active\": \"<boolean>\",\n        \"agent_label\": \"<string>\",\n        \"created_at\": \"<dateTime>\",\n        \"default\": \"<boolean>\",\n        \"description\": \"<string>\",\n        \"end_user_description\": \"<string>\",\n        \"end_user_label\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"status_category\": \"solved\",\n        \"updated_at\": \"<dateTime>\"\n      },\n      {\n        \"active\": \"<boolean>\",\n        \"agent_label\": \"<string>\",\n        \"created_at\": \"<dateTime>\",\n        \"default\": \"<boolean>\",\n        \"description\": \"<string>\",\n        \"end_user_description\": \"<string>\",\n        \"end_user_label\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"status_category\": \"open\",\n        \"updated_at\": \"<dateTime>\"\n      }\n    ],\n    \"description\": \"<string>\",\n    \"editable_in_portal\": \"<boolean>\",\n    \"id\": \"<integer>\",\n    \"position\": \"<integer>\",\n    \"raw_description\": \"<string>\",\n    \"raw_title\": \"<string>\",\n    \"raw_title_in_portal\": \"<string>\",\n    \"regexp_for_validation\": \"<string>\",\n    \"relationship_filter\": {},\n    \"relationship_target_type\": \"<string>\",\n    \"removable\": \"<boolean>\",\n    \"required\": \"<boolean>\",\n    \"required_in_portal\": \"<boolean>\",\n    \"sub_type_id\": \"<integer>\",\n    \"system_field_options\": [\n      {\n        \"name\": \"<string>\",\n        \"value\": \"<string>\"\n      },\n      {\n        \"name\": \"<string>\",\n        \"value\": \"<string>\"\n      }\n    ],\n    \"tag\": \"<string>\",\n    \"title_in_portal\": \"<string>\",\n    \"updated_at\": \"<dateTime>\",\n    \"url\": \"<string>\",\n    \"visible_in_portal\": \"<boolean>\"\n  }\n}"
    }
  ]
}