Chilkat Online Tools

Mono / Support API / List Custom Ticket Statuses

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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Chilkat.Http http = new Chilkat.Http();
bool success;

http.BasicAuth = true;
http.Login = "login";
http.Password = "password";

Chilkat.JsonObject queryParams = new Chilkat.JsonObject();
queryParams.UpdateString("status_categories","<string>");
queryParams.UpdateString("active","<boolean>");
queryParams.UpdateString("default","<boolean>");

http.SetRequestHeader("Accept","application/json");

Chilkat.HttpResponse resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/custom_statuses",queryParams);
if (http.LastMethodSuccess == false) {
    Debug.WriteLine(http.LastErrorText);
    return;
}

Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
resp.GetBodySb(sbResponseBody);

Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;

Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());

int respStatusCode = resp.StatusCode;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
    Debug.WriteLine("Response Header:");
    Debug.WriteLine(resp.Header);
    Debug.WriteLine("Failed.");

    return;
}

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "custom_statuses": [
//     {
//       "status_category": "pending",
//       "agent_label": "<string>",
//       "active": "<boolean>",
//       "created_at": "<dateTime>",
//       "default": "<boolean>",
//       "description": "<string>",
//       "end_user_description": "<string>",
//       "end_user_label": "<string>",
//       "id": "<integer>",
//       "raw_agent_label": "<string>",
//       "raw_description": "<string>",
//       "raw_end_user_description": "<string>",
//       "raw_end_user_label": "<string>",
//       "updated_at": "<dateTime>"
//     },
//     {
//       "status_category": "hold",
//       "agent_label": "<string>",
//       "active": "<boolean>",
//       "created_at": "<dateTime>",
//       "default": "<boolean>",
//       "description": "<string>",
//       "end_user_description": "<string>",
//       "end_user_label": "<string>",
//       "id": "<integer>",
//       "raw_agent_label": "<string>",
//       "raw_description": "<string>",
//       "raw_end_user_description": "<string>",
//       "raw_end_user_label": "<string>",
//       "updated_at": "<dateTime>"
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

string status_category;
string agent_label;
string active;
string created_at;
string default;
string description;
string end_user_description;
string end_user_label;
string id;
string raw_agent_label;
string raw_description;
string raw_end_user_description;
string raw_end_user_label;
string updated_at;

int i = 0;
int count_i = jResp.SizeOfArray("custom_statuses");
while (i < count_i) {
    jResp.I = i;
    status_category = jResp.StringOf("custom_statuses[i].status_category");
    agent_label = jResp.StringOf("custom_statuses[i].agent_label");
    active = jResp.StringOf("custom_statuses[i].active");
    created_at = jResp.StringOf("custom_statuses[i].created_at");
    default = jResp.StringOf("custom_statuses[i].default");
    description = jResp.StringOf("custom_statuses[i].description");
    end_user_description = jResp.StringOf("custom_statuses[i].end_user_description");
    end_user_label = jResp.StringOf("custom_statuses[i].end_user_label");
    id = jResp.StringOf("custom_statuses[i].id");
    raw_agent_label = jResp.StringOf("custom_statuses[i].raw_agent_label");
    raw_description = jResp.StringOf("custom_statuses[i].raw_description");
    raw_end_user_description = jResp.StringOf("custom_statuses[i].raw_end_user_description");
    raw_end_user_label = jResp.StringOf("custom_statuses[i].raw_end_user_label");
    updated_at = jResp.StringOf("custom_statuses[i].updated_at");
    i = i + 1;
}

Curl Command

curl  -u login:password -G -d "status_categories=%3Cstring%3E"
	-d "active=%3Cboolean%3E"
	-d "default=%3Cboolean%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/custom_statuses

Postman Collection Item JSON

{
  "name": "List Custom Ticket Statuses",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "custom_statuses"
      ],
      "query": [
        {
          "key": "status_categories",
          "value": "<string>",
          "description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
        },
        {
          "key": "active",
          "value": "<boolean>",
          "description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
        },
        {
          "key": "default",
          "value": "<boolean>",
          "description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
        }
      ]
    },
    "description": "Lists all undeleted custom ticket statuses for the account. No pagination is provided.\n\n#### Allowed For\n\n* End Users\n"
  },
  "response": [
    {
      "name": "List custom ticket statuses",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/custom_statuses?status_categories=<string>&active=<boolean>&default=<boolean>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "custom_statuses"
          ],
          "query": [
            {
              "key": "status_categories",
              "value": "<string>",
              "description": "Filter the list of custom ticket statuses by a comma-separated list of status categories"
            },
            {
              "key": "active",
              "value": "<boolean>",
              "description": "If true, show only active custom ticket statuses. If false, show only inactive custom ticket statuses. If the filter is not used, show all custom ticket statuses"
            },
            {
              "key": "default",
              "value": "<boolean>",
              "description": "If true, show only default custom ticket statuses. If false, show only non-default custom ticket statuses. If the filter is not used, show all custom ticket statuses"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"custom_statuses\": [\n    {\n      \"status_category\": \"pending\",\n      \"agent_label\": \"<string>\",\n      \"active\": \"<boolean>\",\n      \"created_at\": \"<dateTime>\",\n      \"default\": \"<boolean>\",\n      \"description\": \"<string>\",\n      \"end_user_description\": \"<string>\",\n      \"end_user_label\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"raw_agent_label\": \"<string>\",\n      \"raw_description\": \"<string>\",\n      \"raw_end_user_description\": \"<string>\",\n      \"raw_end_user_label\": \"<string>\",\n      \"updated_at\": \"<dateTime>\"\n    },\n    {\n      \"status_category\": \"hold\",\n      \"agent_label\": \"<string>\",\n      \"active\": \"<boolean>\",\n      \"created_at\": \"<dateTime>\",\n      \"default\": \"<boolean>\",\n      \"description\": \"<string>\",\n      \"end_user_description\": \"<string>\",\n      \"end_user_label\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"raw_agent_label\": \"<string>\",\n      \"raw_description\": \"<string>\",\n      \"raw_end_user_description\": \"<string>\",\n      \"raw_end_user_label\": \"<string>\",\n      \"updated_at\": \"<dateTime>\"\n    }\n  ]\n}"
    }
  ]
}