Mono / Support API / Show Settings
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Chilkat.Http http = new Chilkat.Http();
bool success;
http.BasicAuth = true;
http.Login = "login";
http.Password = "password";
http.SetRequestHeader("Accept","application/json");
Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
success = http.QuickGetSb("https://example.zendesk.com/api/v2/account/settings",sbResponseBody);
if (success == false) {
Debug.WriteLine(http.LastErrorText);
return;
}
Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;
Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());
int respStatusCode = http.LastStatus;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
Debug.WriteLine("Response Header:");
Debug.WriteLine(http.LastHeader);
Debug.WriteLine("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "settings": {
// "active_features": {
// "advanced_analytics": "<boolean>",
// "agent_forwarding": "<boolean>",
// "allow_ccs": "<boolean>",
// "allow_email_template_customization": "<boolean>",
// "automatic_answers": "<boolean>",
// "bcc_archiving": "<boolean>",
// "benchmark_opt_out": "<boolean>",
// "business_hours": "<boolean>",
// "chat": "<boolean>",
// "chat_about_my_ticket": "<boolean>",
// "csat_reason_code": "<boolean>",
// "custom_dkim_domain": "<boolean>",
// "customer_context_as_default": "<boolean>",
// "customer_satisfaction": "<boolean>",
// "dynamic_contents": "<boolean>",
// "explore": "<boolean>",
// "explore_on_support_ent_plan": "<boolean>",
// "explore_on_support_pro_plan": "<boolean>",
// "facebook": "<boolean>",
// "facebook_login": "<boolean>",
// "fallback_composer": "<boolean>",
// "forum_analytics": "<boolean>",
// "good_data_and_explore": "<boolean>",
// "google_login": "<boolean>",
// "insights": "<boolean>",
// "is_abusive": "<boolean>",
// "light_agents": "<boolean>",
// "markdown": "<boolean>",
// "on_hold_status": "<boolean>",
// "rich_content_in_emails": "<boolean>",
// "sandbox": "<boolean>",
// "satisfaction_prediction": "<boolean>",
// "suspended_ticket_notification": "<boolean>",
// "ticket_forms": "<boolean>",
// "ticket_tagging": "<boolean>",
// "topic_suggestion": "<boolean>",
// "twitter": "<boolean>",
// "twitter_login": "<boolean>",
// "user_org_fields": "<boolean>",
// "user_tagging": "<boolean>",
// "voice": "<boolean>"
// },
// "agents": {
// "agent_workspace": "<boolean>",
// "aw_self_serve_migration_enabled": "<boolean>",
// "focus_mode": "<boolean>",
// "idle_timeout_enabled": "<boolean>",
// "unified_agent_statuses": "<boolean>"
// },
// "api": {
// "accepted_api_agreement": "<boolean>",
// "api_password_access": "<string>",
// "api_token_access": "<string>"
// },
// "apps": {
// "create_private": "<boolean>",
// "create_public": "<boolean>",
// "use": "<boolean>"
// },
// "billing": {
// "backend": "<string>"
// },
// "branding": {
// "favicon_url": "<string>",
// "header_color": "<string>",
// "header_logo_url": "<string>",
// "page_background_color": "<string>",
// "tab_background_color": "<string>",
// "text_color": "<string>"
// },
// "brands": {
// "default_brand_id": "<integer>",
// "require_brand_on_new_tickets": "<boolean>"
// },
// "cdn": {
// "cdn_provider": "<string>",
// "fallback_cdn_provider": "<string>",
// "hosts": [
// {
// "name": "<string>",
// "url": "<string>"
// },
// {
// "name": "<string>",
// "url": "<string>"
// }
// ]
// },
// "chat": {
// "available": "<boolean>",
// "enabled": "<boolean>",
// "integrated": "<boolean>",
// "maximum_request_count": "<integer>",
// "welcome_message": "<string>"
// },
// "cross_sell": {
// "show_chat_tooltip": "<boolean>",
// "xsell_source": "<string>"
// },
// "gooddata_advanced_analytics": {
// "enabled": "<boolean>"
// },
// "google_apps": {
// "has_google_apps": "<boolean>",
// "has_google_apps_admin": "<boolean>"
// },
// "groups": {
// "check_group_name_uniqueness": "<boolean>"
// },
// "limits": {
// "attachment_size": "<integer>"
// },
// "localization": {
// "locale_ids": [
// "<integer>",
// "<integer>"
// ]
// },
// "lotus": {
// "pod_id": "<integer>",
// "prefer_lotus": "<boolean>",
// "reporting": "<boolean>"
// },
// "metrics": {
// "account_size": "<string>"
// },
// "onboarding": {
// "checklist_onboarding_version": "<integer>",
// "onboarding_segments": "<string>",
// "product_sign_up": "<string>"
// },
// "routing": {
// "autorouting_tag": "<string>",
// "enabled": "<boolean>",
// "max_email_capacity": "<integer>",
// "max_messaging_capacity": "<integer>",
// "reassignment_messaging_enabled": "<boolean>",
// "reassignment_messaging_timeout": "<integer>",
// "reassignment_talk_timeout": "<integer>"
// },
// "rule": {
// "macro_most_used": "<boolean>",
// "macro_order": "<string>",
// "skill_based_filtered_views": [
// {
// "in523": 60303840.72385332
// },
// {
// "estc": "eu aliquip id"
// }
// ],
// "using_skill_based_routing": "<boolean>"
// },
// "side_conversations": {
// "email_channel": "<boolean>",
// "msteams_channel": "<boolean>",
// "show_in_context_panel": "<boolean>",
// "slack_channel": "<boolean>",
// "tickets_channel": "<boolean>"
// },
// "statistics": {
// "forum": "<boolean>",
// "rule_usage": "<boolean>",
// "search": "<boolean>"
// },
// "ticket_form": {
// "raw_ticket_forms_instructions": "<string>",
// "ticket_forms_instructions": "<string>"
// },
// "ticket_sharing_partners": {
// "support_addresses": [
// "<string>",
// "<string>"
// ]
// },
// "tickets": {
// "accepted_new_collaboration_tos": "<boolean>",
// "agent_collision": "<boolean>",
// "agent_ticket_deletion": "<boolean>",
// "allow_group_reset": "<boolean>",
// "assign_default_organization": "<boolean>",
// "assign_tickets_upon_solve": "<boolean>",
// "auto_updated_ccs_followers_rules": "<boolean>",
// "collaboration": "<boolean>",
// "comments_public_by_default": "<boolean>",
// "email_attachments": "<boolean>",
// "emoji_autocompletion": "<boolean>",
// "follower_and_email_cc_collaborations": "<boolean>",
// "has_color_text": "<boolean>",
// "is_first_comment_private_enabled": "<boolean>",
// "light_agent_email_ccs_allowed": "<boolean>",
// "list_empty_views": "<boolean>",
// "list_newest_comments_first": "<boolean>",
// "markdown_ticket_comments": "<boolean>",
// "maximum_personal_views_to_list": "<integer>",
// "private_attachments": "<boolean>",
// "rich_text_comments": "<boolean>",
// "status_hold": "<boolean>",
// "tagging": "<boolean>",
// "using_skill_based_routing": "<boolean>"
// },
// "twitter": {
// "shorten_url": "<string>"
// },
// "user": {
// "agent_created_welcome_emails": "<boolean>",
// "end_user_phone_number_validation": "<boolean>",
// "have_gravatars_enabled": "<boolean>",
// "language_selection": "<boolean>",
// "multiple_organizations": "<boolean>",
// "tagging": "<boolean>",
// "time_zone_selection": "<boolean>"
// },
// "voice": {
// "agent_confirmation_when_forwarding": "<boolean>",
// "agent_wrap_up_after_calls": "<boolean>",
// "enabled": "<boolean>",
// "logging": "<boolean>",
// "maximum_queue_size": "<integer>",
// "maximum_queue_wait_time": "<integer>",
// "only_during_business_hours": "<boolean>",
// "outbound_enabled": "<boolean>",
// "recordings_public": "<boolean>",
// "uk_mobile_forwarding": "<boolean>"
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
string name;
string url;
string strVal;
string in523;
string estc;
string Advanced_analytics = jResp.StringOf("settings.active_features.advanced_analytics");
string Agent_forwarding = jResp.StringOf("settings.active_features.agent_forwarding");
string Allow_ccs = jResp.StringOf("settings.active_features.allow_ccs");
string Allow_email_template_customization = jResp.StringOf("settings.active_features.allow_email_template_customization");
string Automatic_answers = jResp.StringOf("settings.active_features.automatic_answers");
string Bcc_archiving = jResp.StringOf("settings.active_features.bcc_archiving");
string Benchmark_opt_out = jResp.StringOf("settings.active_features.benchmark_opt_out");
string Business_hours = jResp.StringOf("settings.active_features.business_hours");
string Chat = jResp.StringOf("settings.active_features.chat");
string Chat_about_my_ticket = jResp.StringOf("settings.active_features.chat_about_my_ticket");
string Csat_reason_code = jResp.StringOf("settings.active_features.csat_reason_code");
string Custom_dkim_domain = jResp.StringOf("settings.active_features.custom_dkim_domain");
string Customer_context_as_default = jResp.StringOf("settings.active_features.customer_context_as_default");
string Customer_satisfaction = jResp.StringOf("settings.active_features.customer_satisfaction");
string Dynamic_contents = jResp.StringOf("settings.active_features.dynamic_contents");
string Explore = jResp.StringOf("settings.active_features.explore");
string Explore_on_support_ent_plan = jResp.StringOf("settings.active_features.explore_on_support_ent_plan");
string Explore_on_support_pro_plan = jResp.StringOf("settings.active_features.explore_on_support_pro_plan");
string Facebook = jResp.StringOf("settings.active_features.facebook");
string Facebook_login = jResp.StringOf("settings.active_features.facebook_login");
string Fallback_composer = jResp.StringOf("settings.active_features.fallback_composer");
string Forum_analytics = jResp.StringOf("settings.active_features.forum_analytics");
string Good_data_and_explore = jResp.StringOf("settings.active_features.good_data_and_explore");
string Google_login = jResp.StringOf("settings.active_features.google_login");
string Insights = jResp.StringOf("settings.active_features.insights");
string Is_abusive = jResp.StringOf("settings.active_features.is_abusive");
string Light_agents = jResp.StringOf("settings.active_features.light_agents");
string Markdown = jResp.StringOf("settings.active_features.markdown");
string On_hold_status = jResp.StringOf("settings.active_features.on_hold_status");
string Rich_content_in_emails = jResp.StringOf("settings.active_features.rich_content_in_emails");
string Sandbox = jResp.StringOf("settings.active_features.sandbox");
string Satisfaction_prediction = jResp.StringOf("settings.active_features.satisfaction_prediction");
string Suspended_ticket_notification = jResp.StringOf("settings.active_features.suspended_ticket_notification");
string Ticket_forms = jResp.StringOf("settings.active_features.ticket_forms");
string Ticket_tagging = jResp.StringOf("settings.active_features.ticket_tagging");
string Topic_suggestion = jResp.StringOf("settings.active_features.topic_suggestion");
string Twitter = jResp.StringOf("settings.active_features.twitter");
string Twitter_login = jResp.StringOf("settings.active_features.twitter_login");
string User_org_fields = jResp.StringOf("settings.active_features.user_org_fields");
string User_tagging = jResp.StringOf("settings.active_features.user_tagging");
string Voice = jResp.StringOf("settings.active_features.voice");
string Agent_workspace = jResp.StringOf("settings.agents.agent_workspace");
string Aw_self_serve_migration_enabled = jResp.StringOf("settings.agents.aw_self_serve_migration_enabled");
string Focus_mode = jResp.StringOf("settings.agents.focus_mode");
string Idle_timeout_enabled = jResp.StringOf("settings.agents.idle_timeout_enabled");
string Unified_agent_statuses = jResp.StringOf("settings.agents.unified_agent_statuses");
string Accepted_api_agreement = jResp.StringOf("settings.api.accepted_api_agreement");
string Api_password_access = jResp.StringOf("settings.api.api_password_access");
string Api_token_access = jResp.StringOf("settings.api.api_token_access");
string Create_private = jResp.StringOf("settings.apps.create_private");
string Create_public = jResp.StringOf("settings.apps.create_public");
string Use = jResp.StringOf("settings.apps.use");
string Backend = jResp.StringOf("settings.billing.backend");
string Favicon_url = jResp.StringOf("settings.branding.favicon_url");
string Header_color = jResp.StringOf("settings.branding.header_color");
string Header_logo_url = jResp.StringOf("settings.branding.header_logo_url");
string Page_background_color = jResp.StringOf("settings.branding.page_background_color");
string Tab_background_color = jResp.StringOf("settings.branding.tab_background_color");
string Text_color = jResp.StringOf("settings.branding.text_color");
string Default_brand_id = jResp.StringOf("settings.brands.default_brand_id");
string Require_brand_on_new_tickets = jResp.StringOf("settings.brands.require_brand_on_new_tickets");
string Cdn_provider = jResp.StringOf("settings.cdn.cdn_provider");
string Fallback_cdn_provider = jResp.StringOf("settings.cdn.fallback_cdn_provider");
string Available = jResp.StringOf("settings.chat.available");
string Enabled = jResp.StringOf("settings.chat.enabled");
string Integrated = jResp.StringOf("settings.chat.integrated");
string Maximum_request_count = jResp.StringOf("settings.chat.maximum_request_count");
string Welcome_message = jResp.StringOf("settings.chat.welcome_message");
string Show_chat_tooltip = jResp.StringOf("settings.cross_sell.show_chat_tooltip");
string Xsell_source = jResp.StringOf("settings.cross_sell.xsell_source");
string Gooddata_advanced_analyticsEnabled = jResp.StringOf("settings.gooddata_advanced_analytics.enabled");
string Has_google_apps = jResp.StringOf("settings.google_apps.has_google_apps");
string Has_google_apps_admin = jResp.StringOf("settings.google_apps.has_google_apps_admin");
string Check_group_name_uniqueness = jResp.StringOf("settings.groups.check_group_name_uniqueness");
string Attachment_size = jResp.StringOf("settings.limits.attachment_size");
string Pod_id = jResp.StringOf("settings.lotus.pod_id");
string Prefer_lotus = jResp.StringOf("settings.lotus.prefer_lotus");
string Reporting = jResp.StringOf("settings.lotus.reporting");
string Account_size = jResp.StringOf("settings.metrics.account_size");
string Checklist_onboarding_version = jResp.StringOf("settings.onboarding.checklist_onboarding_version");
string Onboarding_segments = jResp.StringOf("settings.onboarding.onboarding_segments");
string Product_sign_up = jResp.StringOf("settings.onboarding.product_sign_up");
string Autorouting_tag = jResp.StringOf("settings.routing.autorouting_tag");
string RoutingEnabled = jResp.StringOf("settings.routing.enabled");
string Max_email_capacity = jResp.StringOf("settings.routing.max_email_capacity");
string Max_messaging_capacity = jResp.StringOf("settings.routing.max_messaging_capacity");
string Reassignment_messaging_enabled = jResp.StringOf("settings.routing.reassignment_messaging_enabled");
string Reassignment_messaging_timeout = jResp.StringOf("settings.routing.reassignment_messaging_timeout");
string Reassignment_talk_timeout = jResp.StringOf("settings.routing.reassignment_talk_timeout");
string Macro_most_used = jResp.StringOf("settings.rule.macro_most_used");
string Macro_order = jResp.StringOf("settings.rule.macro_order");
string Using_skill_based_routing = jResp.StringOf("settings.rule.using_skill_based_routing");
string Email_channel = jResp.StringOf("settings.side_conversations.email_channel");
string Msteams_channel = jResp.StringOf("settings.side_conversations.msteams_channel");
string Show_in_context_panel = jResp.StringOf("settings.side_conversations.show_in_context_panel");
string Slack_channel = jResp.StringOf("settings.side_conversations.slack_channel");
string Tickets_channel = jResp.StringOf("settings.side_conversations.tickets_channel");
string Forum = jResp.StringOf("settings.statistics.forum");
string Rule_usage = jResp.StringOf("settings.statistics.rule_usage");
string Search = jResp.StringOf("settings.statistics.search");
string Raw_ticket_forms_instructions = jResp.StringOf("settings.ticket_form.raw_ticket_forms_instructions");
string Ticket_forms_instructions = jResp.StringOf("settings.ticket_form.ticket_forms_instructions");
string Accepted_new_collaboration_tos = jResp.StringOf("settings.tickets.accepted_new_collaboration_tos");
string Agent_collision = jResp.StringOf("settings.tickets.agent_collision");
string Agent_ticket_deletion = jResp.StringOf("settings.tickets.agent_ticket_deletion");
string Allow_group_reset = jResp.StringOf("settings.tickets.allow_group_reset");
string Assign_default_organization = jResp.StringOf("settings.tickets.assign_default_organization");
string Assign_tickets_upon_solve = jResp.StringOf("settings.tickets.assign_tickets_upon_solve");
string Auto_updated_ccs_followers_rules = jResp.StringOf("settings.tickets.auto_updated_ccs_followers_rules");
string Collaboration = jResp.StringOf("settings.tickets.collaboration");
string Comments_public_by_default = jResp.StringOf("settings.tickets.comments_public_by_default");
string Email_attachments = jResp.StringOf("settings.tickets.email_attachments");
string Emoji_autocompletion = jResp.StringOf("settings.tickets.emoji_autocompletion");
string Follower_and_email_cc_collaborations = jResp.StringOf("settings.tickets.follower_and_email_cc_collaborations");
string Has_color_text = jResp.StringOf("settings.tickets.has_color_text");
string Is_first_comment_private_enabled = jResp.StringOf("settings.tickets.is_first_comment_private_enabled");
string Light_agent_email_ccs_allowed = jResp.StringOf("settings.tickets.light_agent_email_ccs_allowed");
string List_empty_views = jResp.StringOf("settings.tickets.list_empty_views");
string List_newest_comments_first = jResp.StringOf("settings.tickets.list_newest_comments_first");
string Markdown_ticket_comments = jResp.StringOf("settings.tickets.markdown_ticket_comments");
string Maximum_personal_views_to_list = jResp.StringOf("settings.tickets.maximum_personal_views_to_list");
string Private_attachments = jResp.StringOf("settings.tickets.private_attachments");
string Rich_text_comments = jResp.StringOf("settings.tickets.rich_text_comments");
string Status_hold = jResp.StringOf("settings.tickets.status_hold");
string Tagging = jResp.StringOf("settings.tickets.tagging");
string TicketsUsing_skill_based_routing = jResp.StringOf("settings.tickets.using_skill_based_routing");
string Shorten_url = jResp.StringOf("settings.twitter.shorten_url");
string Agent_created_welcome_emails = jResp.StringOf("settings.user.agent_created_welcome_emails");
string End_user_phone_number_validation = jResp.StringOf("settings.user.end_user_phone_number_validation");
string Have_gravatars_enabled = jResp.StringOf("settings.user.have_gravatars_enabled");
string Language_selection = jResp.StringOf("settings.user.language_selection");
string Multiple_organizations = jResp.StringOf("settings.user.multiple_organizations");
string UserTagging = jResp.StringOf("settings.user.tagging");
string Time_zone_selection = jResp.StringOf("settings.user.time_zone_selection");
string Agent_confirmation_when_forwarding = jResp.StringOf("settings.voice.agent_confirmation_when_forwarding");
string Agent_wrap_up_after_calls = jResp.StringOf("settings.voice.agent_wrap_up_after_calls");
string VoiceEnabled = jResp.StringOf("settings.voice.enabled");
string Logging = jResp.StringOf("settings.voice.logging");
string Maximum_queue_size = jResp.StringOf("settings.voice.maximum_queue_size");
string Maximum_queue_wait_time = jResp.StringOf("settings.voice.maximum_queue_wait_time");
string Only_during_business_hours = jResp.StringOf("settings.voice.only_during_business_hours");
string Outbound_enabled = jResp.StringOf("settings.voice.outbound_enabled");
string Recordings_public = jResp.StringOf("settings.voice.recordings_public");
string Uk_mobile_forwarding = jResp.StringOf("settings.voice.uk_mobile_forwarding");
int i = 0;
int count_i = jResp.SizeOfArray("settings.cdn.hosts");
while (i < count_i) {
jResp.I = i;
name = jResp.StringOf("settings.cdn.hosts[i].name");
url = jResp.StringOf("settings.cdn.hosts[i].url");
i = i + 1;
}
i = 0;
count_i = jResp.SizeOfArray("settings.localization.locale_ids");
while (i < count_i) {
jResp.I = i;
strVal = jResp.StringOf("settings.localization.locale_ids[i]");
i = i + 1;
}
i = 0;
count_i = jResp.SizeOfArray("settings.rule.skill_based_filtered_views");
while (i < count_i) {
jResp.I = i;
in523 = jResp.StringOf("settings.rule.skill_based_filtered_views[i].in523");
estc = jResp.StringOf("settings.rule.skill_based_filtered_views[i].estc");
i = i + 1;
}
i = 0;
count_i = jResp.SizeOfArray("settings.ticket_sharing_partners.support_addresses");
while (i < count_i) {
jResp.I = i;
strVal = jResp.StringOf("settings.ticket_sharing_partners.support_addresses[i]");
i = i + 1;
}
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/account/settings
Postman Collection Item JSON
{
"name": "Show Settings",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
},
"description": "Shows the settings that are available for the account.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"settings\": {\n \"active_features\": {\n \"advanced_analytics\": \"<boolean>\",\n \"agent_forwarding\": \"<boolean>\",\n \"allow_ccs\": \"<boolean>\",\n \"allow_email_template_customization\": \"<boolean>\",\n \"automatic_answers\": \"<boolean>\",\n \"bcc_archiving\": \"<boolean>\",\n \"benchmark_opt_out\": \"<boolean>\",\n \"business_hours\": \"<boolean>\",\n \"chat\": \"<boolean>\",\n \"chat_about_my_ticket\": \"<boolean>\",\n \"csat_reason_code\": \"<boolean>\",\n \"custom_dkim_domain\": \"<boolean>\",\n \"customer_context_as_default\": \"<boolean>\",\n \"customer_satisfaction\": \"<boolean>\",\n \"dynamic_contents\": \"<boolean>\",\n \"explore\": \"<boolean>\",\n \"explore_on_support_ent_plan\": \"<boolean>\",\n \"explore_on_support_pro_plan\": \"<boolean>\",\n \"facebook\": \"<boolean>\",\n \"facebook_login\": \"<boolean>\",\n \"fallback_composer\": \"<boolean>\",\n \"forum_analytics\": \"<boolean>\",\n \"good_data_and_explore\": \"<boolean>\",\n \"google_login\": \"<boolean>\",\n \"insights\": \"<boolean>\",\n \"is_abusive\": \"<boolean>\",\n \"light_agents\": \"<boolean>\",\n \"markdown\": \"<boolean>\",\n \"on_hold_status\": \"<boolean>\",\n \"rich_content_in_emails\": \"<boolean>\",\n \"sandbox\": \"<boolean>\",\n \"satisfaction_prediction\": \"<boolean>\",\n \"suspended_ticket_notification\": \"<boolean>\",\n \"ticket_forms\": \"<boolean>\",\n \"ticket_tagging\": \"<boolean>\",\n \"topic_suggestion\": \"<boolean>\",\n \"twitter\": \"<boolean>\",\n \"twitter_login\": \"<boolean>\",\n \"user_org_fields\": \"<boolean>\",\n \"user_tagging\": \"<boolean>\",\n \"voice\": \"<boolean>\"\n },\n \"agents\": {\n \"agent_workspace\": \"<boolean>\",\n \"aw_self_serve_migration_enabled\": \"<boolean>\",\n \"focus_mode\": \"<boolean>\",\n \"idle_timeout_enabled\": \"<boolean>\",\n \"unified_agent_statuses\": \"<boolean>\"\n },\n \"api\": {\n \"accepted_api_agreement\": \"<boolean>\",\n \"api_password_access\": \"<string>\",\n \"api_token_access\": \"<string>\"\n },\n \"apps\": {\n \"create_private\": \"<boolean>\",\n \"create_public\": \"<boolean>\",\n \"use\": \"<boolean>\"\n },\n \"billing\": {\n \"backend\": \"<string>\"\n },\n \"branding\": {\n \"favicon_url\": \"<string>\",\n \"header_color\": \"<string>\",\n \"header_logo_url\": \"<string>\",\n \"page_background_color\": \"<string>\",\n \"tab_background_color\": \"<string>\",\n \"text_color\": \"<string>\"\n },\n \"brands\": {\n \"default_brand_id\": \"<integer>\",\n \"require_brand_on_new_tickets\": \"<boolean>\"\n },\n \"cdn\": {\n \"cdn_provider\": \"<string>\",\n \"fallback_cdn_provider\": \"<string>\",\n \"hosts\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ]\n },\n \"chat\": {\n \"available\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"integrated\": \"<boolean>\",\n \"maximum_request_count\": \"<integer>\",\n \"welcome_message\": \"<string>\"\n },\n \"cross_sell\": {\n \"show_chat_tooltip\": \"<boolean>\",\n \"xsell_source\": \"<string>\"\n },\n \"gooddata_advanced_analytics\": {\n \"enabled\": \"<boolean>\"\n },\n \"google_apps\": {\n \"has_google_apps\": \"<boolean>\",\n \"has_google_apps_admin\": \"<boolean>\"\n },\n \"groups\": {\n \"check_group_name_uniqueness\": \"<boolean>\"\n },\n \"limits\": {\n \"attachment_size\": \"<integer>\"\n },\n \"localization\": {\n \"locale_ids\": [\n \"<integer>\",\n \"<integer>\"\n ]\n },\n \"lotus\": {\n \"pod_id\": \"<integer>\",\n \"prefer_lotus\": \"<boolean>\",\n \"reporting\": \"<boolean>\"\n },\n \"metrics\": {\n \"account_size\": \"<string>\"\n },\n \"onboarding\": {\n \"checklist_onboarding_version\": \"<integer>\",\n \"onboarding_segments\": \"<string>\",\n \"product_sign_up\": \"<string>\"\n },\n \"routing\": {\n \"autorouting_tag\": \"<string>\",\n \"enabled\": \"<boolean>\",\n \"max_email_capacity\": \"<integer>\",\n \"max_messaging_capacity\": \"<integer>\",\n \"reassignment_messaging_enabled\": \"<boolean>\",\n \"reassignment_messaging_timeout\": \"<integer>\",\n \"reassignment_talk_timeout\": \"<integer>\"\n },\n \"rule\": {\n \"macro_most_used\": \"<boolean>\",\n \"macro_order\": \"<string>\",\n \"skill_based_filtered_views\": [\n {\n \"in523\": 60303840.72385332\n },\n {\n \"estc\": \"eu aliquip id\"\n }\n ],\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"side_conversations\": {\n \"email_channel\": \"<boolean>\",\n \"msteams_channel\": \"<boolean>\",\n \"show_in_context_panel\": \"<boolean>\",\n \"slack_channel\": \"<boolean>\",\n \"tickets_channel\": \"<boolean>\"\n },\n \"statistics\": {\n \"forum\": \"<boolean>\",\n \"rule_usage\": \"<boolean>\",\n \"search\": \"<boolean>\"\n },\n \"ticket_form\": {\n \"raw_ticket_forms_instructions\": \"<string>\",\n \"ticket_forms_instructions\": \"<string>\"\n },\n \"ticket_sharing_partners\": {\n \"support_addresses\": [\n \"<string>\",\n \"<string>\"\n ]\n },\n \"tickets\": {\n \"accepted_new_collaboration_tos\": \"<boolean>\",\n \"agent_collision\": \"<boolean>\",\n \"agent_ticket_deletion\": \"<boolean>\",\n \"allow_group_reset\": \"<boolean>\",\n \"assign_default_organization\": \"<boolean>\",\n \"assign_tickets_upon_solve\": \"<boolean>\",\n \"auto_updated_ccs_followers_rules\": \"<boolean>\",\n \"collaboration\": \"<boolean>\",\n \"comments_public_by_default\": \"<boolean>\",\n \"email_attachments\": \"<boolean>\",\n \"emoji_autocompletion\": \"<boolean>\",\n \"follower_and_email_cc_collaborations\": \"<boolean>\",\n \"has_color_text\": \"<boolean>\",\n \"is_first_comment_private_enabled\": \"<boolean>\",\n \"light_agent_email_ccs_allowed\": \"<boolean>\",\n \"list_empty_views\": \"<boolean>\",\n \"list_newest_comments_first\": \"<boolean>\",\n \"markdown_ticket_comments\": \"<boolean>\",\n \"maximum_personal_views_to_list\": \"<integer>\",\n \"private_attachments\": \"<boolean>\",\n \"rich_text_comments\": \"<boolean>\",\n \"status_hold\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"twitter\": {\n \"shorten_url\": \"<string>\"\n },\n \"user\": {\n \"agent_created_welcome_emails\": \"<boolean>\",\n \"end_user_phone_number_validation\": \"<boolean>\",\n \"have_gravatars_enabled\": \"<boolean>\",\n \"language_selection\": \"<boolean>\",\n \"multiple_organizations\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"time_zone_selection\": \"<boolean>\"\n },\n \"voice\": {\n \"agent_confirmation_when_forwarding\": \"<boolean>\",\n \"agent_wrap_up_after_calls\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"logging\": \"<boolean>\",\n \"maximum_queue_size\": \"<integer>\",\n \"maximum_queue_wait_time\": \"<integer>\",\n \"only_during_business_hours\": \"<boolean>\",\n \"outbound_enabled\": \"<boolean>\",\n \"recordings_public\": \"<boolean>\",\n \"uk_mobile_forwarding\": \"<boolean>\"\n }\n }\n}"
}
]
}
