Chilkat Online Tools

lianja / Support API / List SLA Policies

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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

loHttp = createobject("CkHttp")

loHttp.BasicAuth = .T.
loHttp.Login = "login"
loHttp.Password = "password"

loHttp.SetRequestHeader("Accept","application/json")

loSbResponseBody = createobject("CkStringBuilder")
llSuccess = loHttp.QuickGetSb("https://example.zendesk.com/api/v2/slas/policies",loSbResponseBody)
if (llSuccess = .F.) then
    ? loHttp.LastErrorText
    release loHttp
    release loSbResponseBody
    return
endif

loJResp = createobject("CkJsonObject")
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = .F.

? "Response Body:"
? loJResp.Emit()

lnRespStatusCode = loHttp.LastStatus
? "Response Status Code = " + str(lnRespStatusCode)
if (lnRespStatusCode >= 400) then
    ? "Response Header:"
    ? loHttp.LastHeader
    ? "Failed."
    release loHttp
    release loSbResponseBody
    release loJResp
    return
endif

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "count": "<integer>",
//   "next_page": "<string>",
//   "previous_page": "<string>",
//   "sla_policies": [
//     {
//       "title": "<string>",
//       "filter": {
//         "all": [
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           },
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           }
//         ],
//         "any": [
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           },
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           }
//         ]
//       },
//       "created_at": "<dateTime>",
//       "description": "<string>",
//       "id": "<integer>",
//       "policy_metrics": [
//         {
//           "business_hours": "<boolean>",
//           "metric": "<string>",
//           "priority": "<string>",
//           "target": "<integer>"
//         },
//         {
//           "business_hours": "<boolean>",
//           "metric": "<string>",
//           "priority": "<string>",
//           "target": "<integer>"
//         }
//       ],
//       "position": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     },
//     {
//       "title": "<string>",
//       "filter": {
//         "all": [
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           },
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           }
//         ],
//         "any": [
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           },
//           {
//             "field": "<string>",
//             "operator": "<string>",
//             "value": "<string>"
//           }
//         ]
//       },
//       "created_at": "<dateTime>",
//       "description": "<string>",
//       "id": "<integer>",
//       "policy_metrics": [
//         {
//           "business_hours": "<boolean>",
//           "metric": "<string>",
//           "priority": "<string>",
//           "target": "<integer>"
//         },
//         {
//           "business_hours": "<boolean>",
//           "metric": "<string>",
//           "priority": "<string>",
//           "target": "<integer>"
//         }
//       ],
//       "position": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

lcCount = loJResp.StringOf("count")
lcNext_page = loJResp.StringOf("next_page")
lcPrevious_page = loJResp.StringOf("previous_page")
i = 0
lnCount_i = loJResp.SizeOfArray("sla_policies")
do while i < lnCount_i
    loJResp.I = i
    lcTitle = loJResp.StringOf("sla_policies[i].title")
    lcCreated_at = loJResp.StringOf("sla_policies[i].created_at")
    lcDescription = loJResp.StringOf("sla_policies[i].description")
    lcId = loJResp.StringOf("sla_policies[i].id")
    lcPosition = loJResp.StringOf("sla_policies[i].position")
    lcUpdated_at = loJResp.StringOf("sla_policies[i].updated_at")
    lcUrl = loJResp.StringOf("sla_policies[i].url")
    j = 0
    lnCount_j = loJResp.SizeOfArray("sla_policies[i].filter.all")
    do while j < lnCount_j
        loJResp.J = j
        lcField = loJResp.StringOf("sla_policies[i].filter.all[j].field")
        lcOperator = loJResp.StringOf("sla_policies[i].filter.all[j].operator")
        lcValue = loJResp.StringOf("sla_policies[i].filter.all[j].value")
        j = j + 1
    enddo
    j = 0
    lnCount_j = loJResp.SizeOfArray("sla_policies[i].filter.any")
    do while j < lnCount_j
        loJResp.J = j
        lcField = loJResp.StringOf("sla_policies[i].filter.any[j].field")
        lcOperator = loJResp.StringOf("sla_policies[i].filter.any[j].operator")
        lcValue = loJResp.StringOf("sla_policies[i].filter.any[j].value")
        j = j + 1
    enddo
    j = 0
    lnCount_j = loJResp.SizeOfArray("sla_policies[i].policy_metrics")
    do while j < lnCount_j
        loJResp.J = j
        lcBusiness_hours = loJResp.StringOf("sla_policies[i].policy_metrics[j].business_hours")
        lcMetric = loJResp.StringOf("sla_policies[i].policy_metrics[j].metric")
        lcPriority = loJResp.StringOf("sla_policies[i].policy_metrics[j].priority")
        lcTarget = loJResp.StringOf("sla_policies[i].policy_metrics[j].target")
        j = j + 1
    enddo
    i = i + 1
enddo


release loHttp
release loSbResponseBody
release loJResp

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/slas/policies

Postman Collection Item JSON

{
  "name": "List SLA Policies",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/slas/policies",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "slas",
        "policies"
      ]
    },
    "description": "#### Availability\n\n* Accounts on the Support Professional or Suite Growth plan or above\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/slas/policies",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "slas",
            "policies"
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"count\": \"<integer>\",\n  \"next_page\": \"<string>\",\n  \"previous_page\": \"<string>\",\n  \"sla_policies\": [\n    {\n      \"title\": \"<string>\",\n      \"filter\": {\n        \"all\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ],\n        \"any\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ]\n      },\n      \"created_at\": \"<dateTime>\",\n      \"description\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"policy_metrics\": [\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        },\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        }\n      ],\n      \"position\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"title\": \"<string>\",\n      \"filter\": {\n        \"all\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ],\n        \"any\": [\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          },\n          {\n            \"field\": \"<string>\",\n            \"operator\": \"<string>\",\n            \"value\": \"<string>\"\n          }\n        ]\n      },\n      \"created_at\": \"<dateTime>\",\n      \"description\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"policy_metrics\": [\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        },\n        {\n          \"business_hours\": \"<boolean>\",\n          \"metric\": \"<string>\",\n          \"priority\": \"<string>\",\n          \"target\": \"<integer>\"\n        }\n      ],\n      \"position\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}