lianja / Support API / Record a new skip for the current user
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loHttp = createobject("CkHttp")
loHttp.BasicAuth = .T.
loHttp.Login = "login"
loHttp.Password = "password"
loHttp.SetRequestHeader("Accept","application/json")
loResp = loHttp.QuickRequest("POST","https://example.zendesk.com/api/v2/skips")
if (loHttp.LastMethodSuccess = .F.) then
? loHttp.LastErrorText
release loHttp
return
endif
loSbResponseBody = createobject("CkStringBuilder")
loResp.GetBodySb(loSbResponseBody)
loJResp = createobject("CkJsonObject")
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = .F.
? "Response Body:"
? loJResp.Emit()
lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + str(lnRespStatusCode)
if (lnRespStatusCode >= 400) then
? "Response Header:"
? loResp.Header
? "Failed."
release loResp
release loHttp
release loSbResponseBody
release loJResp
return
endif
release loResp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "skip": {
// "created_at": "<dateTime>",
// "id": "<integer>",
// "reason": "<string>",
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "ut_6f": true,
// "sed_fb1": -48186207
// },
// "sharing_agreement_ids": "<array>",
// "status": "pending",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "task",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "officiab": "mollit laborum nulla",
// "Duisa4": false,
// "ida": -77800757.90579444
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "user_id": "<integer>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
lcCreated_at = loJResp.StringOf("skip.created_at")
lcId = loJResp.StringOf("skip.id")
lcReason = loJResp.StringOf("skip.reason")
lcRequester_id = loJResp.StringOf("skip.ticket.requester_id")
lcAllow_attachments = loJResp.StringOf("skip.ticket.allow_attachments")
lcAllow_channelback = loJResp.StringOf("skip.ticket.allow_channelback")
lcAssignee_email = loJResp.StringOf("skip.ticket.assignee_email")
lcAssignee_id = loJResp.StringOf("skip.ticket.assignee_id")
lcAttribute_value_ids = loJResp.StringOf("skip.ticket.attribute_value_ids")
lcBrand_id = loJResp.StringOf("skip.ticket.brand_id")
lcCollaborator_ids = loJResp.StringOf("skip.ticket.collaborator_ids")
lcTicketCreated_at = loJResp.StringOf("skip.ticket.created_at")
lcCustom_fields = loJResp.StringOf("skip.ticket.custom_fields")
lcCustom_status_id = loJResp.StringOf("skip.ticket.custom_status_id")
lcDescription = loJResp.StringOf("skip.ticket.description")
lcDue_at = loJResp.StringOf("skip.ticket.due_at")
lcEmail_cc_ids = loJResp.StringOf("skip.ticket.email_cc_ids")
lcExternal_id = loJResp.StringOf("skip.ticket.external_id")
lcFollower_ids = loJResp.StringOf("skip.ticket.follower_ids")
lcFollowup_ids = loJResp.StringOf("skip.ticket.followup_ids")
lcForum_topic_id = loJResp.StringOf("skip.ticket.forum_topic_id")
lcFrom_messaging_channel = loJResp.StringOf("skip.ticket.from_messaging_channel")
lcGroup_id = loJResp.StringOf("skip.ticket.group_id")
lcHas_incidents = loJResp.StringOf("skip.ticket.has_incidents")
lcTicketId = loJResp.StringOf("skip.ticket.id")
lcIs_public = loJResp.StringOf("skip.ticket.is_public")
lcMacro_id = loJResp.StringOf("skip.ticket.macro_id")
lcMacro_ids = loJResp.StringOf("skip.ticket.macro_ids")
lcOrganization_id = loJResp.StringOf("skip.ticket.organization_id")
lcPriority = loJResp.StringOf("skip.ticket.priority")
lcProblem_id = loJResp.StringOf("skip.ticket.problem_id")
lcRaw_subject = loJResp.StringOf("skip.ticket.raw_subject")
lcRecipient = loJResp.StringOf("skip.ticket.recipient")
lcSafe_update = loJResp.StringOf("skip.ticket.safe_update")
llUt_6f = loJResp.BoolOf("skip.ticket.satisfaction_rating.ut_6f")
lnSed_fb1 = loJResp.IntOf("skip.ticket.satisfaction_rating.sed_fb1")
lcSharing_agreement_ids = loJResp.StringOf("skip.ticket.sharing_agreement_ids")
lcStatus = loJResp.StringOf("skip.ticket.status")
lcSubject = loJResp.StringOf("skip.ticket.subject")
lcSubmitter_id = loJResp.StringOf("skip.ticket.submitter_id")
lcTags = loJResp.StringOf("skip.ticket.tags")
lcTicket_form_id = loJResp.StringOf("skip.ticket.ticket_form_id")
lcV_Type = loJResp.StringOf("skip.ticket.type")
lcUpdated_at = loJResp.StringOf("skip.ticket.updated_at")
lcUpdated_stamp = loJResp.StringOf("skip.ticket.updated_stamp")
lcV_Url = loJResp.StringOf("skip.ticket.url")
lcChannel = loJResp.StringOf("skip.ticket.via.channel")
lcOfficiab = loJResp.StringOf("skip.ticket.via.source.officiab")
llDuisa4 = loJResp.BoolOf("skip.ticket.via.source.Duisa4")
lcIda = loJResp.StringOf("skip.ticket.via.source.ida")
lcVia_followup_source_id = loJResp.StringOf("skip.ticket.via_followup_source_id")
lcVia_id = loJResp.StringOf("skip.ticket.via_id")
lcTicket_id = loJResp.StringOf("skip.ticket_id")
lcSkipUpdated_at = loJResp.StringOf("skip.updated_at")
lcUser_id = loJResp.StringOf("skip.user_id")
i = 0
lnCount_i = loJResp.SizeOfArray("skip.ticket.collaborators")
do while i < lnCount_i
loJResp.I = i
lcEmail = loJResp.StringOf("skip.ticket.collaborators[i].email")
lcName = loJResp.StringOf("skip.ticket.collaborators[i].name")
i = i + 1
enddo
release loHttp
release loSbResponseBody
release loJResp
Curl Command
curl -u login:password -X POST
-H "Accept: application/json"
https://example.zendesk.com/api/v2/skips
Postman Collection Item JSON
{
"name": "Record a new skip for the current user",
"request": {
"method": "POST",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/skips",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"skips"
]
},
"description": "Record a new ticket skip for the current user.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "POST",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/skips",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"skips"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"skip\": {\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"ut_6f\": true,\n \"sed_fb1\": -48186207\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"pending\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"task\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"officiab\": \"mollit laborum nulla\",\n \"Duisa4\": false,\n \"ida\": -77800757.90579444\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"user_id\": \"<integer>\"\n }\n}"
}
]
}
