Chilkat Online Tools

lianja / Support API / Incremental Ticket Export, Time Based

Back to Collection Items

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

loHttp = createobject("CkHttp")

loHttp.BasicAuth = .T.
loHttp.Login = "login"
loHttp.Password = "password"

loQueryParams = createobject("CkJsonObject")
loQueryParams.UpdateString("start_time","<integer>")

loHttp.SetRequestHeader("Accept","application/json")

loResp = loHttp.QuickRequestParams("GET","https://example.zendesk.com/api/v2/incremental/tickets",loQueryParams)
if (loHttp.LastMethodSuccess = .F.) then
    ? loHttp.LastErrorText
    release loHttp
    release loQueryParams
    return
endif

loSbResponseBody = createobject("CkStringBuilder")
loResp.GetBodySb(loSbResponseBody)

loJResp = createobject("CkJsonObject")
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = .F.

? "Response Body:"
? loJResp.Emit()

lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + str(lnRespStatusCode)
if (lnRespStatusCode >= 400) then
    ? "Response Header:"
    ? loResp.Header
    ? "Failed."
    release loResp
    release loHttp
    release loQueryParams
    release loSbResponseBody
    release loJResp
    return
endif

release loResp

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "count": "<integer>",
//   "end_of_stream": "<boolean>",
//   "end_time": "<integer>",
//   "next_page": "<string>",
//   "tickets": [
//     {
//       "requester_id": "<integer>",
//       "allow_attachments": "<boolean>",
//       "allow_channelback": "<boolean>",
//       "assignee_email": "<string>",
//       "assignee_id": "<integer>",
//       "attribute_value_ids": "<array>",
//       "brand_id": "<integer>",
//       "collaborator_ids": "<array>",
//       "collaborators": [
//         {
//           "email": "<email>",
//           "name": "<string>"
//         },
//         {
//           "email": "<email>",
//           "name": "<string>"
//         }
//       ],
//       "comment": {},
//       "created_at": "<dateTime>",
//       "custom_fields": "<array>",
//       "custom_status_id": "<integer>",
//       "description": "<string>",
//       "due_at": "<dateTime>",
//       "email_cc_ids": "<array>",
//       "email_ccs": {},
//       "external_id": "<string>",
//       "follower_ids": "<array>",
//       "followers": {},
//       "followup_ids": "<array>",
//       "forum_topic_id": "<integer>",
//       "from_messaging_channel": "<boolean>",
//       "group_id": "<integer>",
//       "has_incidents": "<boolean>",
//       "id": "<integer>",
//       "is_public": "<boolean>",
//       "macro_id": "<integer>",
//       "macro_ids": "<array>",
//       "metadata": {},
//       "organization_id": "<integer>",
//       "priority": "high",
//       "problem_id": "<integer>",
//       "raw_subject": "<string>",
//       "recipient": "<string>",
//       "requester": {},
//       "safe_update": "<boolean>",
//       "satisfaction_rating": {
//         "aliquad0": false
//       },
//       "sharing_agreement_ids": "<array>",
//       "status": "pending",
//       "subject": "<string>",
//       "submitter_id": "<integer>",
//       "tags": "<array>",
//       "ticket_form_id": "<integer>",
//       "type": "question",
//       "updated_at": "<dateTime>",
//       "updated_stamp": "<string>",
//       "url": "<string>",
//       "via": {
//         "channel": "<string>",
//         "source": {
//           "elit2f": -86657295.30733354
//         }
//       },
//       "via_followup_source_id": "<integer>",
//       "via_id": "<integer>",
//       "voice_comment": {}
//     },
//     {
//       "requester_id": "<integer>",
//       "allow_attachments": "<boolean>",
//       "allow_channelback": "<boolean>",
//       "assignee_email": "<string>",
//       "assignee_id": "<integer>",
//       "attribute_value_ids": "<array>",
//       "brand_id": "<integer>",
//       "collaborator_ids": "<array>",
//       "collaborators": [
//         {
//           "email": "<email>",
//           "name": "<string>"
//         },
//         {
//           "email": "<email>",
//           "name": "<string>"
//         }
//       ],
//       "comment": {},
//       "created_at": "<dateTime>",
//       "custom_fields": "<array>",
//       "custom_status_id": "<integer>",
//       "description": "<string>",
//       "due_at": "<dateTime>",
//       "email_cc_ids": "<array>",
//       "email_ccs": {},
//       "external_id": "<string>",
//       "follower_ids": "<array>",
//       "followers": {},
//       "followup_ids": "<array>",
//       "forum_topic_id": "<integer>",
//       "from_messaging_channel": "<boolean>",
//       "group_id": "<integer>",
//       "has_incidents": "<boolean>",
//       "id": "<integer>",
//       "is_public": "<boolean>",
//       "macro_id": "<integer>",
//       "macro_ids": "<array>",
//       "metadata": {},
//       "organization_id": "<integer>",
//       "priority": "high",
//       "problem_id": "<integer>",
//       "raw_subject": "<string>",
//       "recipient": "<string>",
//       "requester": {},
//       "safe_update": "<boolean>",
//       "satisfaction_rating": {
//         "minim_01": "minim tempor",
//         "ipsum8c2": false
//       },
//       "sharing_agreement_ids": "<array>",
//       "status": "open",
//       "subject": "<string>",
//       "submitter_id": "<integer>",
//       "tags": "<array>",
//       "ticket_form_id": "<integer>",
//       "type": "task",
//       "updated_at": "<dateTime>",
//       "updated_stamp": "<string>",
//       "url": "<string>",
//       "via": {
//         "channel": "<string>",
//         "source": {
//           "nostrud_ee": "dolore veniam consequat"
//         }
//       },
//       "via_followup_source_id": "<integer>",
//       "via_id": "<integer>",
//       "voice_comment": {}
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

lcCount = loJResp.StringOf("count")
lcEnd_of_stream = loJResp.StringOf("end_of_stream")
lcEnd_time = loJResp.StringOf("end_time")
lcNext_page = loJResp.StringOf("next_page")
i = 0
lnCount_i = loJResp.SizeOfArray("tickets")
do while i < lnCount_i
    loJResp.I = i
    lcRequester_id = loJResp.StringOf("tickets[i].requester_id")
    lcAllow_attachments = loJResp.StringOf("tickets[i].allow_attachments")
    lcAllow_channelback = loJResp.StringOf("tickets[i].allow_channelback")
    lcAssignee_email = loJResp.StringOf("tickets[i].assignee_email")
    lcAssignee_id = loJResp.StringOf("tickets[i].assignee_id")
    lcAttribute_value_ids = loJResp.StringOf("tickets[i].attribute_value_ids")
    lcBrand_id = loJResp.StringOf("tickets[i].brand_id")
    lcCollaborator_ids = loJResp.StringOf("tickets[i].collaborator_ids")
    lcCreated_at = loJResp.StringOf("tickets[i].created_at")
    lcCustom_fields = loJResp.StringOf("tickets[i].custom_fields")
    lcCustom_status_id = loJResp.StringOf("tickets[i].custom_status_id")
    lcDescription = loJResp.StringOf("tickets[i].description")
    lcDue_at = loJResp.StringOf("tickets[i].due_at")
    lcEmail_cc_ids = loJResp.StringOf("tickets[i].email_cc_ids")
    lcExternal_id = loJResp.StringOf("tickets[i].external_id")
    lcFollower_ids = loJResp.StringOf("tickets[i].follower_ids")
    lcFollowup_ids = loJResp.StringOf("tickets[i].followup_ids")
    lcForum_topic_id = loJResp.StringOf("tickets[i].forum_topic_id")
    lcFrom_messaging_channel = loJResp.StringOf("tickets[i].from_messaging_channel")
    lcGroup_id = loJResp.StringOf("tickets[i].group_id")
    lcHas_incidents = loJResp.StringOf("tickets[i].has_incidents")
    lcId = loJResp.StringOf("tickets[i].id")
    lcIs_public = loJResp.StringOf("tickets[i].is_public")
    lcMacro_id = loJResp.StringOf("tickets[i].macro_id")
    lcMacro_ids = loJResp.StringOf("tickets[i].macro_ids")
    lcOrganization_id = loJResp.StringOf("tickets[i].organization_id")
    lcPriority = loJResp.StringOf("tickets[i].priority")
    lcProblem_id = loJResp.StringOf("tickets[i].problem_id")
    lcRaw_subject = loJResp.StringOf("tickets[i].raw_subject")
    lcRecipient = loJResp.StringOf("tickets[i].recipient")
    lcSafe_update = loJResp.StringOf("tickets[i].safe_update")
    llAliquad0 = loJResp.BoolOf("tickets[i].satisfaction_rating.aliquad0")
    lcSharing_agreement_ids = loJResp.StringOf("tickets[i].sharing_agreement_ids")
    lcStatus = loJResp.StringOf("tickets[i].status")
    lcSubject = loJResp.StringOf("tickets[i].subject")
    lcSubmitter_id = loJResp.StringOf("tickets[i].submitter_id")
    lcTags = loJResp.StringOf("tickets[i].tags")
    lcTicket_form_id = loJResp.StringOf("tickets[i].ticket_form_id")
    lcV_type = loJResp.StringOf("tickets[i].type")
    lcUpdated_at = loJResp.StringOf("tickets[i].updated_at")
    lcUpdated_stamp = loJResp.StringOf("tickets[i].updated_stamp")
    lcUrl = loJResp.StringOf("tickets[i].url")
    lcChannel = loJResp.StringOf("tickets[i].via.channel")
    lcElit2f = loJResp.StringOf("tickets[i].via.source.elit2f")
    lcVia_followup_source_id = loJResp.StringOf("tickets[i].via_followup_source_id")
    lcVia_id = loJResp.StringOf("tickets[i].via_id")
    lcMinim_01 = loJResp.StringOf("tickets[i].satisfaction_rating.minim_01")
    llIpsum8c2 = loJResp.BoolOf("tickets[i].satisfaction_rating.ipsum8c2")
    lcNostrud_ee = loJResp.StringOf("tickets[i].via.source.nostrud_ee")
    j = 0
    lnCount_j = loJResp.SizeOfArray("tickets[i].collaborators")
    do while j < lnCount_j
        loJResp.J = j
        lcEmail = loJResp.StringOf("tickets[i].collaborators[j].email")
        lcName = loJResp.StringOf("tickets[i].collaborators[j].name")
        j = j + 1
    enddo
    i = i + 1
enddo


release loHttp
release loQueryParams
release loSbResponseBody
release loJResp

Curl Command

curl  -u login:password -G -d "start_time=%3Cinteger%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/tickets

Postman Collection Item JSON

{
  "name": "Incremental Ticket Export, Time Based",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "incremental",
        "tickets"
      ],
      "query": [
        {
          "key": "start_time",
          "value": "<integer>",
          "description": "(Required) The time to start the incremental export from"
        }
      ]
    },
    "description": "Returns the tickets that changed since the start time. For more information,\nsee [Exporting tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-tickets) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThis endpoint supports time-based incremental exports.\nFor more information, see [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api). You can also return tickets using cursor-based pagination. See [Incremental Ticket Export, Cursor Based](#incremental-ticket-export-cursor-based).\n\nThe results include tickets that were updated by the system. See\n[Excluding system-updated tickets](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#excluding-system-updated-tickets-time-based-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api).\n\nThe endpoint can return tickets with an `updated_at` time that's earlier than the\n`start_time` time. The reason is that the API compares the `start_time` with the ticket's\n`generated_timestamp` value, not its `updated_at` value. The `updated_at` value is\nupdated only if the update generates a [ticket event](#incremental-ticket-event-export).\nThe `generated_timestamp` value is updated for all ticket updates, including system\nupdates. If a system update occurs after a ticket event, the unchanged\n`updated_at` time will become earlier relative to the updated `generated_timestamp`\ntime.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nSee [Tickets sideloads](/documentation/ticketing/using-the-zendesk-api/side_loading/#supported-endpoints). For performance reasons,\n`last_audits` sideloads aren't supported.\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/incremental/tickets?start_time=<integer>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "incremental",
            "tickets"
          ],
          "query": [
            {
              "key": "start_time",
              "value": "<integer>",
              "description": "(Required) The time to start the incremental export from"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"count\": \"<integer>\",\n  \"end_of_stream\": \"<boolean>\",\n  \"end_time\": \"<integer>\",\n  \"next_page\": \"<string>\",\n  \"tickets\": [\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"high\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"aliquad0\": false\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"pending\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"question\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"elit2f\": -86657295.30733354\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    },\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"high\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"minim_01\": \"minim tempor\",\n        \"ipsum8c2\": false\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"open\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"task\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"nostrud_ee\": \"dolore veniam consequat\"\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    }\n  ]\n}"
    }
  ]
}