lianja / Support API / Redact Chat Comment Attachment
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loHttp = createobject("CkHttp")
loHttp.BasicAuth = .T.
loHttp.Login = "login"
loHttp.Password = "password"
loHttp.SetRequestHeader("Accept","application/json")
loResp = loHttp.QuickRequest("PUT","https://example.zendesk.com/api/v2/chat_file_redactions/:ticket_id")
if (loHttp.LastMethodSuccess = .F.) then
? loHttp.LastErrorText
release loHttp
return
endif
loSbResponseBody = createobject("CkStringBuilder")
loResp.GetBodySb(loSbResponseBody)
loJResp = createobject("CkJsonObject")
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = .F.
? "Response Body:"
? loJResp.Emit()
lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + str(lnRespStatusCode)
if (lnRespStatusCode >= 400) then
? "Response Header:"
? loResp.Header
? "Failed."
release loResp
release loHttp
release loSbResponseBody
release loJResp
return
endif
release loResp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "chat_event": {
// "id": "<integer>",
// "type": "<string>",
// "value": {
// "chat_id": "<string>",
// "history": [
// {
// "sunt_4": false,
// "laborum4": false,
// "tempor_2": true
// },
// {
// "laboris__b0": 51519808,
// "esse_6": "labore elit",
// "veniam_1": 65652007,
// "in_0b": 13721436,
// "exercitation164": 83149154.88991535
// }
// ],
// "visitor_id": "<string>"
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
lcId = loJResp.StringOf("chat_event.id")
lcV_Type = loJResp.StringOf("chat_event.type")
lcChat_id = loJResp.StringOf("chat_event.value.chat_id")
lcVisitor_id = loJResp.StringOf("chat_event.value.visitor_id")
i = 0
lnCount_i = loJResp.SizeOfArray("chat_event.value.history")
do while i < lnCount_i
loJResp.I = i
llSunt_4 = loJResp.BoolOf("chat_event.value.history[i].sunt_4")
llLaborum4 = loJResp.BoolOf("chat_event.value.history[i].laborum4")
llTempor_2 = loJResp.BoolOf("chat_event.value.history[i].tempor_2")
lnLaboris__b0 = loJResp.IntOf("chat_event.value.history[i].laboris__b0")
lcEsse_6 = loJResp.StringOf("chat_event.value.history[i].esse_6")
lnVeniam_1 = loJResp.IntOf("chat_event.value.history[i].veniam_1")
lnIn_0b = loJResp.IntOf("chat_event.value.history[i].in_0b")
lcExercitation164 = loJResp.StringOf("chat_event.value.history[i].exercitation164")
i = i + 1
enddo
release loHttp
release loSbResponseBody
release loJResp
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/chat_file_redactions/:ticket_id
Postman Collection Item JSON
{
"name": "Redact Chat Comment Attachment",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/chat_file_redactions/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"chat_file_redactions",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Permanently removes one or more chat attachments from a chat ticket.\n\n**Note**: This does not work on active chats. For chat tickets that predate March 2020, consider using [Redact Ticket Comment In Agent Workspace](#redact-ticket-comment-in-agent-workspace).\n\n#### Allowed For\n\n- Agents\n\n[Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must enabled for the account. Deleting tickets must be enabled for agents.\n\n#### Request Body Properties\n\n| Name | Type | Required | Description |\n| ------------ | ------- | -------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |\n| chat_id | string | true | The `chat_id` in the `ChatStartedEvent` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) |\n| chat_indexes | array | true | The array of `chat_index` in the `ChatFileAttachment` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) |\n\nTo get the required body properties, make a request to the [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) endpoint. Example response:\n\n```http\nStatus 200 OK\n{\n \"audits\": [\n \"events\": [\n {\n \"id\": 1932802680168,\n \"type\": \"ChatStartedEvent\",\n \"value\": {\n \"visitor_id\": \"10502823-16EkM3T6VNq7KMd\",\n \"chat_id\": \"2109.10502823.Sjuj2YrBpXwei\",\n \"history\": [\n {\n \"chat_index\": 0,\n \"type\": \"ChatFileAttachment\",\n \"filename\": \"image1.jpg\"\n },\n {\n \"chat_index\": 1,\n \"type\": \"ChatFileAttachment\",\n \"filename\": \"image2.jpg\"\n }\n ]\n }\n }\n ]\n ]\n}\n```\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/chat_file_redactions/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"chat_file_redactions",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"chat_event\": {\n \"id\": \"<integer>\",\n \"type\": \"<string>\",\n \"value\": {\n \"chat_id\": \"<string>\",\n \"history\": [\n {\n \"sunt_4\": false,\n \"laborum4\": false,\n \"tempor_2\": true\n },\n {\n \"laboris__b0\": 51519808,\n \"esse_6\": \"labore elit\",\n \"veniam_1\": 65652007,\n \"in_0b\": 13721436,\n \"exercitation164\": 83149154.88991535\n }\n ],\n \"visitor_id\": \"<string>\"\n }\n }\n}"
}
]
}
