Chilkat Online Tools

lianja / Support API / Redact Chat Comment Attachment

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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

loHttp = createobject("CkHttp")

loHttp.BasicAuth = .T.
loHttp.Login = "login"
loHttp.Password = "password"

loHttp.SetRequestHeader("Accept","application/json")

loResp = loHttp.QuickRequest("PUT","https://example.zendesk.com/api/v2/chat_file_redactions/:ticket_id")
if (loHttp.LastMethodSuccess = .F.) then
    ? loHttp.LastErrorText
    release loHttp
    return
endif

loSbResponseBody = createobject("CkStringBuilder")
loResp.GetBodySb(loSbResponseBody)

loJResp = createobject("CkJsonObject")
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = .F.

? "Response Body:"
? loJResp.Emit()

lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + str(lnRespStatusCode)
if (lnRespStatusCode >= 400) then
    ? "Response Header:"
    ? loResp.Header
    ? "Failed."
    release loResp
    release loHttp
    release loSbResponseBody
    release loJResp
    return
endif

release loResp

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "chat_event": {
//     "id": "<integer>",
//     "type": "<string>",
//     "value": {
//       "chat_id": "<string>",
//       "history": [
//         {
//           "sunt_4": false,
//           "laborum4": false,
//           "tempor_2": true
//         },
//         {
//           "laboris__b0": 51519808,
//           "esse_6": "labore elit",
//           "veniam_1": 65652007,
//           "in_0b": 13721436,
//           "exercitation164": 83149154.88991535
//         }
//       ],
//       "visitor_id": "<string>"
//     }
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

lcId = loJResp.StringOf("chat_event.id")
lcV_Type = loJResp.StringOf("chat_event.type")
lcChat_id = loJResp.StringOf("chat_event.value.chat_id")
lcVisitor_id = loJResp.StringOf("chat_event.value.visitor_id")
i = 0
lnCount_i = loJResp.SizeOfArray("chat_event.value.history")
do while i < lnCount_i
    loJResp.I = i
    llSunt_4 = loJResp.BoolOf("chat_event.value.history[i].sunt_4")
    llLaborum4 = loJResp.BoolOf("chat_event.value.history[i].laborum4")
    llTempor_2 = loJResp.BoolOf("chat_event.value.history[i].tempor_2")
    lnLaboris__b0 = loJResp.IntOf("chat_event.value.history[i].laboris__b0")
    lcEsse_6 = loJResp.StringOf("chat_event.value.history[i].esse_6")
    lnVeniam_1 = loJResp.IntOf("chat_event.value.history[i].veniam_1")
    lnIn_0b = loJResp.IntOf("chat_event.value.history[i].in_0b")
    lcExercitation164 = loJResp.StringOf("chat_event.value.history[i].exercitation164")
    i = i + 1
enddo


release loHttp
release loSbResponseBody
release loJResp

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/chat_file_redactions/:ticket_id

Postman Collection Item JSON

{
  "name": "Redact Chat Comment Attachment",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/chat_file_redactions/:ticket_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "chat_file_redactions",
        ":ticket_id"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Permanently removes one or more chat attachments from a chat ticket.\n\n**Note**: This does not work on active chats. For chat tickets that predate March 2020, consider using [Redact Ticket Comment In Agent Workspace](#redact-ticket-comment-in-agent-workspace).\n\n#### Allowed For\n\n- Agents\n\n[Agent Workspace](https://support.zendesk.com/hc/en-us/articles/360024218473) must enabled for the account. Deleting tickets must be enabled for agents.\n\n#### Request Body Properties\n\n| Name         | Type    | Required | Description                                                                                                                                          |\n| ------------ | ------- | -------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |\n| chat_id      | string  | true     | The `chat_id` in the `ChatStartedEvent` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits)               |\n| chat_indexes | array   | true     | The array of `chat_index` in the `ChatFileAttachment` event in the ticket audit. See [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) |\n\nTo get the required body properties, make a request to the [Ticket Audits](/api-reference/ticketing/tickets/ticket_audits) endpoint. Example response:\n\n```http\nStatus 200 OK\n{\n  \"audits\": [\n    \"events\": [\n      {\n        \"id\": 1932802680168,\n        \"type\": \"ChatStartedEvent\",\n        \"value\": {\n          \"visitor_id\": \"10502823-16EkM3T6VNq7KMd\",\n          \"chat_id\": \"2109.10502823.Sjuj2YrBpXwei\",\n          \"history\": [\n            {\n              \"chat_index\": 0,\n              \"type\": \"ChatFileAttachment\",\n              \"filename\": \"image1.jpg\"\n            },\n            {\n              \"chat_index\": 1,\n              \"type\": \"ChatFileAttachment\",\n              \"filename\": \"image2.jpg\"\n            }\n          ]\n        }\n      }\n    ]\n  ]\n}\n```\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/chat_file_redactions/:ticket_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "chat_file_redactions",
            ":ticket_id"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"chat_event\": {\n    \"id\": \"<integer>\",\n    \"type\": \"<string>\",\n    \"value\": {\n      \"chat_id\": \"<string>\",\n      \"history\": [\n        {\n          \"sunt_4\": false,\n          \"laborum4\": false,\n          \"tempor_2\": true\n        },\n        {\n          \"laboris__b0\": 51519808,\n          \"esse_6\": \"labore elit\",\n          \"veniam_1\": 65652007,\n          \"in_0b\": 13721436,\n          \"exercitation164\": 83149154.88991535\n        }\n      ],\n      \"visitor_id\": \"<string>\"\n    }\n  }\n}"
    }
  ]
}