Chilkat Online Tools

lianja / Support API / Create Ticket or Voicemail Ticket

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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

loHttp = createobject("CkHttp")

loHttp.BasicAuth = .T.
loHttp.Login = "login"
loHttp.Password = "password"

// Use this online tool to generate code from sample JSON: Generate Code to Create JSON

// The following JSON is sent in the request body.

// {
//   "display_to_agent": "<integer>",
//   "ticket": {
//     "comment": {
//       "attachments": [
//         {
//           "content_type": "<string>",
//           "content_url": "<string>",
//           "deleted": "<boolean>",
//           "file_name": "<string>",
//           "height": "<string>",
//           "id": "<integer>",
//           "inline": "<boolean>",
//           "malware_access_override": "<boolean>",
//           "malware_scan_result": "<string>",
//           "mapped_content_url": "<string>",
//           "size": "<integer>",
//           "url": "<string>",
//           "width": "<string>",
//           "thumbnails": [
//             {
//               "content_type": "<string>",
//               "content_url": "<string>",
//               "deleted": "<boolean>",
//               "file_name": "<string>",
//               "height": "<string>",
//               "id": "<integer>",
//               "inline": "<boolean>",
//               "malware_access_override": "<boolean>",
//               "malware_scan_result": "<string>",
//               "mapped_content_url": "<string>",
//               "size": "<integer>",
//               "url": "<string>",
//               "width": "<string>"
//             },
//             {
//               "content_type": "<string>",
//               "content_url": "<string>",
//               "deleted": "<boolean>",
//               "file_name": "<string>",
//               "height": "<string>",
//               "id": "<integer>",
//               "inline": "<boolean>",
//               "malware_access_override": "<boolean>",
//               "malware_scan_result": "<string>",
//               "mapped_content_url": "<string>",
//               "size": "<integer>",
//               "url": "<string>",
//               "width": "<string>"
//             }
//           ]
//         },
//         {
//           "content_type": "<string>",
//           "content_url": "<string>",
//           "deleted": "<boolean>",
//           "file_name": "<string>",
//           "height": "<string>",
//           "id": "<integer>",
//           "inline": "<boolean>",
//           "malware_access_override": "<boolean>",
//           "malware_scan_result": "<string>",
//           "mapped_content_url": "<string>",
//           "size": "<integer>",
//           "url": "<string>",
//           "width": "<string>",
//           "thumbnails": [
//             {
//               "content_type": "<string>",
//               "content_url": "<string>",
//               "deleted": "<boolean>",
//               "file_name": "<string>",
//               "height": "<string>",
//               "id": "<integer>",
//               "inline": "<boolean>",
//               "malware_access_override": "<boolean>",
//               "malware_scan_result": "<string>",
//               "mapped_content_url": "<string>",
//               "size": "<integer>",
//               "url": "<string>",
//               "width": "<string>"
//             },
//             {
//               "content_type": "<string>",
//               "content_url": "<string>",
//               "deleted": "<boolean>",
//               "file_name": "<string>",
//               "height": "<string>",
//               "id": "<integer>",
//               "inline": "<boolean>",
//               "malware_access_override": "<boolean>",
//               "malware_scan_result": "<string>",
//               "mapped_content_url": "<string>",
//               "size": "<integer>",
//               "url": "<string>",
//               "width": "<string>"
//             }
//           ]
//         }
//       ],
//       "audit_id": "<integer>",
//       "author_id": "<integer>",
//       "body": "<string>",
//       "created_at": "<dateTime>",
//       "html_body": "<string>",
//       "id": "<integer>",
//       "metadata": {
//         "sed_f": -35238092,
//         "amet_d89": "sint"
//       },
//       "plain_body": "<string>",
//       "public": "<boolean>",
//       "type": "<string>",
//       "uploads": [
//         "<string>",
//         "<string>"
//       ],
//       "via": {
//         "channel": "<string>",
//         "source": {
//           "culpa_b8_": false,
//           "exercitation87": "in incididunt commodo"
//         }
//       }
//     },
//     "priority": "urgent",
//     "via_id": 46,
//     "voice_comment": {
//       "answered_by_id": "<integer>",
//       "call_duration": "<integer>",
//       "from": "<string>",
//       "location": "<string>",
//       "recording_url": "<string>",
//       "started_at": "<dateTime>",
//       "to": "<string>",
//       "transcription_text": "<string>"
//     }
//   }
// }

loJson = createobject("CkJsonObject")
loJson.UpdateString("display_to_agent","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[0].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[0].height","<string>")
loJson.UpdateString("ticket.comment.attachments[0].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].width","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
loJson.UpdateString("ticket.comment.attachments[1].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[1].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[1].height","<string>")
loJson.UpdateString("ticket.comment.attachments[1].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].width","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
loJson.UpdateString("ticket.comment.audit_id","<integer>")
loJson.UpdateString("ticket.comment.author_id","<integer>")
loJson.UpdateString("ticket.comment.body","<string>")
loJson.UpdateString("ticket.comment.created_at","<dateTime>")
loJson.UpdateString("ticket.comment.html_body","<string>")
loJson.UpdateString("ticket.comment.id","<integer>")
loJson.UpdateInt("ticket.comment.metadata.sed_f",-35238092)
loJson.UpdateString("ticket.comment.metadata.amet_d89","sint")
loJson.UpdateString("ticket.comment.plain_body","<string>")
loJson.UpdateString("ticket.comment.public","<boolean>")
loJson.UpdateString("ticket.comment.type","<string>")
loJson.UpdateString("ticket.comment.uploads[0]","<string>")
loJson.UpdateString("ticket.comment.uploads[1]","<string>")
loJson.UpdateString("ticket.comment.via.channel","<string>")
loJson.UpdateBool("ticket.comment.via.source.culpa_b8_",.F.)
loJson.UpdateString("ticket.comment.via.source.exercitation87","in incididunt commodo")
loJson.UpdateString("ticket.priority","urgent")
loJson.UpdateInt("ticket.via_id",46)
loJson.UpdateString("ticket.voice_comment.answered_by_id","<integer>")
loJson.UpdateString("ticket.voice_comment.call_duration","<integer>")
loJson.UpdateString("ticket.voice_comment.from","<string>")
loJson.UpdateString("ticket.voice_comment.location","<string>")
loJson.UpdateString("ticket.voice_comment.recording_url","<string>")
loJson.UpdateString("ticket.voice_comment.started_at","<dateTime>")
loJson.UpdateString("ticket.voice_comment.to","<string>")
loJson.UpdateString("ticket.voice_comment.transcription_text","<string>")

loHttp.SetRequestHeader("Content-Type","application/json")
loHttp.SetRequestHeader("Accept","application/json")

loResp = loHttp.PostJson3("https://example.zendesk.com/api/v2/channels/voice/tickets","application/json",loJson)
if (loHttp.LastMethodSuccess = .F.) then
    ? loHttp.LastErrorText
    release loHttp
    release loJson
    return
endif

loSbResponseBody = createobject("CkStringBuilder")
loResp.GetBodySb(loSbResponseBody)

loJResp = createobject("CkJsonObject")
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = .F.

? "Response Body:"
? loJResp.Emit()

lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + str(lnRespStatusCode)
if (lnRespStatusCode >= 400) then
    ? "Response Header:"
    ? loResp.Header
    ? "Failed."
    release loResp
    release loHttp
    release loJson
    release loSbResponseBody
    release loJResp
    return
endif

release loResp

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "ticket": {
//     "requester_id": "<integer>",
//     "allow_attachments": "<boolean>",
//     "allow_channelback": "<boolean>",
//     "assignee_email": "<string>",
//     "assignee_id": "<integer>",
//     "attribute_value_ids": "<array>",
//     "brand_id": "<integer>",
//     "collaborator_ids": "<array>",
//     "collaborators": [
//       {
//         "email": "<email>",
//         "name": "<string>"
//       },
//       {
//         "email": "<email>",
//         "name": "<string>"
//       }
//     ],
//     "comment": {},
//     "created_at": "<dateTime>",
//     "custom_fields": "<array>",
//     "custom_status_id": "<integer>",
//     "description": "<string>",
//     "due_at": "<dateTime>",
//     "email_cc_ids": "<array>",
//     "email_ccs": {},
//     "external_id": "<string>",
//     "follower_ids": "<array>",
//     "followers": {},
//     "followup_ids": "<array>",
//     "forum_topic_id": "<integer>",
//     "from_messaging_channel": "<boolean>",
//     "group_id": "<integer>",
//     "has_incidents": "<boolean>",
//     "id": "<integer>",
//     "is_public": "<boolean>",
//     "macro_id": "<integer>",
//     "macro_ids": "<array>",
//     "metadata": {},
//     "organization_id": "<integer>",
//     "priority": "normal",
//     "problem_id": "<integer>",
//     "raw_subject": "<string>",
//     "recipient": "<string>",
//     "requester": {},
//     "safe_update": "<boolean>",
//     "satisfaction_rating": {
//       "in_11": -9796534.714120895
//     },
//     "sharing_agreement_ids": "<array>",
//     "status": "hold",
//     "subject": "<string>",
//     "submitter_id": "<integer>",
//     "tags": "<array>",
//     "ticket_form_id": "<integer>",
//     "type": "question",
//     "updated_at": "<dateTime>",
//     "updated_stamp": "<string>",
//     "url": "<string>",
//     "via": {
//       "channel": "<string>",
//       "source": {
//         "Ut__a": -44750185.46031158,
//         "dolored2b": 8252599,
//         "mollit1a6": true
//       }
//     },
//     "via_followup_source_id": "<integer>",
//     "via_id": "<integer>",
//     "voice_comment": {}
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

lcRequester_id = loJResp.StringOf("ticket.requester_id")
lcAllow_attachments = loJResp.StringOf("ticket.allow_attachments")
lcAllow_channelback = loJResp.StringOf("ticket.allow_channelback")
lcAssignee_email = loJResp.StringOf("ticket.assignee_email")
lcAssignee_id = loJResp.StringOf("ticket.assignee_id")
lcAttribute_value_ids = loJResp.StringOf("ticket.attribute_value_ids")
lcBrand_id = loJResp.StringOf("ticket.brand_id")
lcCollaborator_ids = loJResp.StringOf("ticket.collaborator_ids")
lcCreated_at = loJResp.StringOf("ticket.created_at")
lcCustom_fields = loJResp.StringOf("ticket.custom_fields")
lcCustom_status_id = loJResp.StringOf("ticket.custom_status_id")
lcDescription = loJResp.StringOf("ticket.description")
lcDue_at = loJResp.StringOf("ticket.due_at")
lcEmail_cc_ids = loJResp.StringOf("ticket.email_cc_ids")
lcExternal_id = loJResp.StringOf("ticket.external_id")
lcFollower_ids = loJResp.StringOf("ticket.follower_ids")
lcFollowup_ids = loJResp.StringOf("ticket.followup_ids")
lcForum_topic_id = loJResp.StringOf("ticket.forum_topic_id")
lcFrom_messaging_channel = loJResp.StringOf("ticket.from_messaging_channel")
lcGroup_id = loJResp.StringOf("ticket.group_id")
lcHas_incidents = loJResp.StringOf("ticket.has_incidents")
lcId = loJResp.StringOf("ticket.id")
lcIs_public = loJResp.StringOf("ticket.is_public")
lcMacro_id = loJResp.StringOf("ticket.macro_id")
lcMacro_ids = loJResp.StringOf("ticket.macro_ids")
lcOrganization_id = loJResp.StringOf("ticket.organization_id")
lcPriority = loJResp.StringOf("ticket.priority")
lcProblem_id = loJResp.StringOf("ticket.problem_id")
lcRaw_subject = loJResp.StringOf("ticket.raw_subject")
lcRecipient = loJResp.StringOf("ticket.recipient")
lcSafe_update = loJResp.StringOf("ticket.safe_update")
lcIn_11 = loJResp.StringOf("ticket.satisfaction_rating.in_11")
lcSharing_agreement_ids = loJResp.StringOf("ticket.sharing_agreement_ids")
lcStatus = loJResp.StringOf("ticket.status")
lcSubject = loJResp.StringOf("ticket.subject")
lcSubmitter_id = loJResp.StringOf("ticket.submitter_id")
lcTags = loJResp.StringOf("ticket.tags")
lcTicket_form_id = loJResp.StringOf("ticket.ticket_form_id")
lcV_Type = loJResp.StringOf("ticket.type")
lcUpdated_at = loJResp.StringOf("ticket.updated_at")
lcUpdated_stamp = loJResp.StringOf("ticket.updated_stamp")
lcV_Url = loJResp.StringOf("ticket.url")
lcChannel = loJResp.StringOf("ticket.via.channel")
lcUt__a = loJResp.StringOf("ticket.via.source.Ut__a")
lnDolored2b = loJResp.IntOf("ticket.via.source.dolored2b")
llMollit1a6 = loJResp.BoolOf("ticket.via.source.mollit1a6")
lcVia_followup_source_id = loJResp.StringOf("ticket.via_followup_source_id")
lcVia_id = loJResp.StringOf("ticket.via_id")
i = 0
lnCount_i = loJResp.SizeOfArray("ticket.collaborators")
do while i < lnCount_i
    loJResp.I = i
    lcEmail = loJResp.StringOf("ticket.collaborators[i].email")
    lcName = loJResp.StringOf("ticket.collaborators[i].name")
    i = i + 1
enddo


release loHttp
release loJson
release loSbResponseBody
release loJResp

Curl Command

curl  -u login:password -X POST
	-H "Content-Type: application/json"
	-H "Accept: application/json"
	-d '{
  "display_to_agent": "<integer>",
  "ticket": {
    "comment": {
      "attachments": [
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        },
        {
          "content_type": "<string>",
          "content_url": "<string>",
          "deleted": "<boolean>",
          "file_name": "<string>",
          "height": "<string>",
          "id": "<integer>",
          "inline": "<boolean>",
          "malware_access_override": "<boolean>",
          "malware_scan_result": "<string>",
          "mapped_content_url": "<string>",
          "size": "<integer>",
          "url": "<string>",
          "width": "<string>",
          "thumbnails": [
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            },
            {
              "content_type": "<string>",
              "content_url": "<string>",
              "deleted": "<boolean>",
              "file_name": "<string>",
              "height": "<string>",
              "id": "<integer>",
              "inline": "<boolean>",
              "malware_access_override": "<boolean>",
              "malware_scan_result": "<string>",
              "mapped_content_url": "<string>",
              "size": "<integer>",
              "url": "<string>",
              "width": "<string>"
            }
          ]
        }
      ],
      "audit_id": "<integer>",
      "author_id": "<integer>",
      "body": "<string>",
      "created_at": "<dateTime>",
      "html_body": "<string>",
      "id": "<integer>",
      "metadata": {
        "sed_f": -35238092,
        "amet_d89": "sint"
      },
      "plain_body": "<string>",
      "public": "<boolean>",
      "type": "<string>",
      "uploads": [
        "<string>",
        "<string>"
      ],
      "via": {
        "channel": "<string>",
        "source": {
          "culpa_b8_": false,
          "exercitation87": "in incididunt commodo"
        }
      }
    },
    "priority": "urgent",
    "via_id": 46,
    "voice_comment": {
      "answered_by_id": "<integer>",
      "call_duration": "<integer>",
      "from": "<string>",
      "location": "<string>",
      "recording_url": "<string>",
      "started_at": "<dateTime>",
      "to": "<string>",
      "transcription_text": "<string>"
    }
  }
}'
https://example.zendesk.com/api/v2/channels/voice/tickets

Postman Collection Item JSON

{
  "name": "Create Ticket or Voicemail Ticket",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Content-Type",
        "value": "application/json"
      },
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "body": {
      "mode": "raw",
      "raw": "{\n  \"display_to_agent\": \"<integer>\",\n  \"ticket\": {\n    \"comment\": {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"audit_id\": \"<integer>\",\n      \"author_id\": \"<integer>\",\n      \"body\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"html_body\": \"<string>\",\n      \"id\": \"<integer>\",\n      \"metadata\": {\n        \"sed_f\": -35238092,\n        \"amet_d89\": \"sint\"\n      },\n      \"plain_body\": \"<string>\",\n      \"public\": \"<boolean>\",\n      \"type\": \"<string>\",\n      \"uploads\": [\n        \"<string>\",\n        \"<string>\"\n      ],\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"culpa_b8_\": false,\n          \"exercitation87\": \"in incididunt commodo\"\n        }\n      }\n    },\n    \"priority\": \"urgent\",\n    \"via_id\": 46,\n    \"voice_comment\": {\n      \"answered_by_id\": \"<integer>\",\n      \"call_duration\": \"<integer>\",\n      \"from\": \"<string>\",\n      \"location\": \"<string>\",\n      \"recording_url\": \"<string>\",\n      \"started_at\": \"<dateTime>\",\n      \"to\": \"<string>\",\n      \"transcription_text\": \"<string>\"\n    }\n  }\n}",
      "options": {
        "raw": {
          "headerFamily": "json",
          "language": "json"
        }
      }
    },
    "url": {
      "raw": "{{baseUrl}}/api/v2/channels/voice/tickets",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "channels",
        "voice",
        "tickets"
      ],
      "variable": [
        {
          "key": "agent_id",
          "value": "<integer>",
          "description": "(Required) ID of an agent"
        },
        {
          "key": "ticket_id",
          "value": "<integer>",
          "description": "(Required) The ID of the ticket"
        }
      ]
    },
    "description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID       | Description\n| ---------| -------------\n| 44       | Voicemail\n| 45       | Phone call (inbound)\n| 46       | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name               | Type                  | Comment\n| ------------------ | ----------------------| -------\n| from               | string                | Incoming phone number\n| to                 | string                | Dialed phone number\n| recording_url      | string                | URL of the recording\n| started_at         | date                  | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration      | integer               | Duration in seconds of the call\n| answered_by_id     | integer               | The agent who answered the call\n| transcription_text | string                | Transcription of the call (optional)\n| location           | string                | Location of the caller (optional)"
  },
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    {
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            "key": "Content-Type",
            "value": "application/json"
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            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
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        ],
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            "raw": {
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        "url": {
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          "host": [
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          ],
          "path": [
            "api",
            "v2",
            "channels",
            "voice",
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      "code": 201,
      "_postman_previewlanguage": "json",
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      "cookie": [
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    },
    {
      "name": "When the `agent_id` or `ticket_id` is invalid",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          },
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
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        ],
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          "mode": "raw",
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            "raw": {
              "headerFamily": "json",
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        },
        "url": {
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          "host": [
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          ],
          "path": [
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            "v2",
            "channels",
            "voice",
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          ]
        }
      },
      "status": "Not Found",
      "code": 404,
      "_postman_previewlanguage": "json",
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}