lianja / Support API / Create Ticket or Voicemail Ticket
Back to Collection Items
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loHttp = createobject("CkHttp")
loHttp.BasicAuth = .T.
loHttp.Login = "login"
loHttp.Password = "password"
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "display_to_agent": "<integer>",
// "ticket": {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "sed_f": -35238092,
// "amet_d89": "sint"
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "culpa_b8_": false,
// "exercitation87": "in incididunt commodo"
// }
// }
// },
// "priority": "urgent",
// "via_id": 46,
// "voice_comment": {
// "answered_by_id": "<integer>",
// "call_duration": "<integer>",
// "from": "<string>",
// "location": "<string>",
// "recording_url": "<string>",
// "started_at": "<dateTime>",
// "to": "<string>",
// "transcription_text": "<string>"
// }
// }
// }
loJson = createobject("CkJsonObject")
loJson.UpdateString("display_to_agent","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[0].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[0].height","<string>")
loJson.UpdateString("ticket.comment.attachments[0].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].width","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
loJson.UpdateString("ticket.comment.attachments[1].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[1].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[1].height","<string>")
loJson.UpdateString("ticket.comment.attachments[1].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].width","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
loJson.UpdateString("ticket.comment.audit_id","<integer>")
loJson.UpdateString("ticket.comment.author_id","<integer>")
loJson.UpdateString("ticket.comment.body","<string>")
loJson.UpdateString("ticket.comment.created_at","<dateTime>")
loJson.UpdateString("ticket.comment.html_body","<string>")
loJson.UpdateString("ticket.comment.id","<integer>")
loJson.UpdateInt("ticket.comment.metadata.sed_f",-35238092)
loJson.UpdateString("ticket.comment.metadata.amet_d89","sint")
loJson.UpdateString("ticket.comment.plain_body","<string>")
loJson.UpdateString("ticket.comment.public","<boolean>")
loJson.UpdateString("ticket.comment.type","<string>")
loJson.UpdateString("ticket.comment.uploads[0]","<string>")
loJson.UpdateString("ticket.comment.uploads[1]","<string>")
loJson.UpdateString("ticket.comment.via.channel","<string>")
loJson.UpdateBool("ticket.comment.via.source.culpa_b8_",.F.)
loJson.UpdateString("ticket.comment.via.source.exercitation87","in incididunt commodo")
loJson.UpdateString("ticket.priority","urgent")
loJson.UpdateInt("ticket.via_id",46)
loJson.UpdateString("ticket.voice_comment.answered_by_id","<integer>")
loJson.UpdateString("ticket.voice_comment.call_duration","<integer>")
loJson.UpdateString("ticket.voice_comment.from","<string>")
loJson.UpdateString("ticket.voice_comment.location","<string>")
loJson.UpdateString("ticket.voice_comment.recording_url","<string>")
loJson.UpdateString("ticket.voice_comment.started_at","<dateTime>")
loJson.UpdateString("ticket.voice_comment.to","<string>")
loJson.UpdateString("ticket.voice_comment.transcription_text","<string>")
loHttp.SetRequestHeader("Content-Type","application/json")
loHttp.SetRequestHeader("Accept","application/json")
loResp = loHttp.PostJson3("https://example.zendesk.com/api/v2/channels/voice/tickets","application/json",loJson)
if (loHttp.LastMethodSuccess = .F.) then
? loHttp.LastErrorText
release loHttp
release loJson
return
endif
loSbResponseBody = createobject("CkStringBuilder")
loResp.GetBodySb(loSbResponseBody)
loJResp = createobject("CkJsonObject")
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = .F.
? "Response Body:"
? loJResp.Emit()
lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + str(lnRespStatusCode)
if (lnRespStatusCode >= 400) then
? "Response Header:"
? loResp.Header
? "Failed."
release loResp
release loHttp
release loJson
release loSbResponseBody
release loJResp
return
endif
release loResp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_11": -9796534.714120895
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "Ut__a": -44750185.46031158,
// "dolored2b": 8252599,
// "mollit1a6": true
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
lcRequester_id = loJResp.StringOf("ticket.requester_id")
lcAllow_attachments = loJResp.StringOf("ticket.allow_attachments")
lcAllow_channelback = loJResp.StringOf("ticket.allow_channelback")
lcAssignee_email = loJResp.StringOf("ticket.assignee_email")
lcAssignee_id = loJResp.StringOf("ticket.assignee_id")
lcAttribute_value_ids = loJResp.StringOf("ticket.attribute_value_ids")
lcBrand_id = loJResp.StringOf("ticket.brand_id")
lcCollaborator_ids = loJResp.StringOf("ticket.collaborator_ids")
lcCreated_at = loJResp.StringOf("ticket.created_at")
lcCustom_fields = loJResp.StringOf("ticket.custom_fields")
lcCustom_status_id = loJResp.StringOf("ticket.custom_status_id")
lcDescription = loJResp.StringOf("ticket.description")
lcDue_at = loJResp.StringOf("ticket.due_at")
lcEmail_cc_ids = loJResp.StringOf("ticket.email_cc_ids")
lcExternal_id = loJResp.StringOf("ticket.external_id")
lcFollower_ids = loJResp.StringOf("ticket.follower_ids")
lcFollowup_ids = loJResp.StringOf("ticket.followup_ids")
lcForum_topic_id = loJResp.StringOf("ticket.forum_topic_id")
lcFrom_messaging_channel = loJResp.StringOf("ticket.from_messaging_channel")
lcGroup_id = loJResp.StringOf("ticket.group_id")
lcHas_incidents = loJResp.StringOf("ticket.has_incidents")
lcId = loJResp.StringOf("ticket.id")
lcIs_public = loJResp.StringOf("ticket.is_public")
lcMacro_id = loJResp.StringOf("ticket.macro_id")
lcMacro_ids = loJResp.StringOf("ticket.macro_ids")
lcOrganization_id = loJResp.StringOf("ticket.organization_id")
lcPriority = loJResp.StringOf("ticket.priority")
lcProblem_id = loJResp.StringOf("ticket.problem_id")
lcRaw_subject = loJResp.StringOf("ticket.raw_subject")
lcRecipient = loJResp.StringOf("ticket.recipient")
lcSafe_update = loJResp.StringOf("ticket.safe_update")
lcIn_11 = loJResp.StringOf("ticket.satisfaction_rating.in_11")
lcSharing_agreement_ids = loJResp.StringOf("ticket.sharing_agreement_ids")
lcStatus = loJResp.StringOf("ticket.status")
lcSubject = loJResp.StringOf("ticket.subject")
lcSubmitter_id = loJResp.StringOf("ticket.submitter_id")
lcTags = loJResp.StringOf("ticket.tags")
lcTicket_form_id = loJResp.StringOf("ticket.ticket_form_id")
lcV_Type = loJResp.StringOf("ticket.type")
lcUpdated_at = loJResp.StringOf("ticket.updated_at")
lcUpdated_stamp = loJResp.StringOf("ticket.updated_stamp")
lcV_Url = loJResp.StringOf("ticket.url")
lcChannel = loJResp.StringOf("ticket.via.channel")
lcUt__a = loJResp.StringOf("ticket.via.source.Ut__a")
lnDolored2b = loJResp.IntOf("ticket.via.source.dolored2b")
llMollit1a6 = loJResp.BoolOf("ticket.via.source.mollit1a6")
lcVia_followup_source_id = loJResp.StringOf("ticket.via_followup_source_id")
lcVia_id = loJResp.StringOf("ticket.via_id")
i = 0
lnCount_i = loJResp.SizeOfArray("ticket.collaborators")
do while i < lnCount_i
loJResp.I = i
lcEmail = loJResp.StringOf("ticket.collaborators[i].email")
lcName = loJResp.StringOf("ticket.collaborators[i].name")
i = i + 1
enddo
release loHttp
release loJson
release loSbResponseBody
release loJResp
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"display_to_agent": "<integer>",
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"sed_f": -35238092,
"amet_d89": "sint"
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"culpa_b8_": false,
"exercitation87": "in incididunt commodo"
}
}
},
"priority": "urgent",
"via_id": 46,
"voice_comment": {
"answered_by_id": "<integer>",
"call_duration": "<integer>",
"from": "<string>",
"location": "<string>",
"recording_url": "<string>",
"started_at": "<dateTime>",
"to": "<string>",
"transcription_text": "<string>"
}
}
}'
https://example.zendesk.com/api/v2/channels/voice/tickets
Postman Collection Item JSON
{
"name": "Create Ticket or Voicemail Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
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"description": "#### Allowed For\n* Agents\n\n### Creating tickets\n\n#### Introduction\n\nCreating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint. See [Create Ticket](/api-reference/ticketing/tickets/tickets/#create-ticket).\n\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nYou may also include an optional `display_to_agent` value such as the ID of the agent that will see the newly created ticket.\n\nTickets created using this endpoint must have a `via_id` parameter. See the following\nsection for possible values.\n\n#### Zendesk Talk Integration Via IDs\n\nTickets created using this endpoint must have one of the following `via_id` parameters:\n\n| ID | Description\n| ---------| -------------\n| 44 | Voicemail\n| 45 | Phone call (inbound)\n| 46 | Phone call (outbound)\n\n### Creating voicemail tickets\n#### Request parameters\n\nThe POST request takes a mandatory `ticket` object that lists the values to set when the ticket is created.\nThe ticket must have a `voice_comment` with the following values:\n\n| Name | Type | Comment\n| ------------------ | ----------------------| -------\n| from | string | Incoming phone number\n| to | string | Dialed phone number\n| recording_url | string | URL of the recording\n| started_at | date | [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) timestamp of the call starting time\n| call_duration | integer | Duration in seconds of the call\n| answered_by_id | integer | The agent who answered the call\n| transcription_text | string | Transcription of the call (optional)\n| location | string | Location of the caller (optional)"
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