lianja / Support API / Update Account Settings
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
loHttp = createobject("CkHttp")
loHttp.BasicAuth = .T.
loHttp.Login = "login"
loHttp.Password = "password"
loHttp.SetRequestHeader("Accept","application/json")
loResp = loHttp.QuickRequest("PUT","https://example.zendesk.com/api/v2/account/settings")
if (loHttp.LastMethodSuccess = .F.) then
? loHttp.LastErrorText
release loHttp
return
endif
loSbResponseBody = createobject("CkStringBuilder")
loResp.GetBodySb(loSbResponseBody)
loJResp = createobject("CkJsonObject")
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = .F.
? "Response Body:"
? loJResp.Emit()
lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + str(lnRespStatusCode)
if (lnRespStatusCode >= 400) then
? "Response Header:"
? loResp.Header
? "Failed."
release loResp
release loHttp
release loSbResponseBody
release loJResp
return
endif
release loResp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "settings": {
// "active_features": {
// "advanced_analytics": "<boolean>",
// "agent_forwarding": "<boolean>",
// "allow_ccs": "<boolean>",
// "allow_email_template_customization": "<boolean>",
// "automatic_answers": "<boolean>",
// "bcc_archiving": "<boolean>",
// "benchmark_opt_out": "<boolean>",
// "business_hours": "<boolean>",
// "chat": "<boolean>",
// "chat_about_my_ticket": "<boolean>",
// "csat_reason_code": "<boolean>",
// "custom_dkim_domain": "<boolean>",
// "customer_context_as_default": "<boolean>",
// "customer_satisfaction": "<boolean>",
// "dynamic_contents": "<boolean>",
// "explore": "<boolean>",
// "explore_on_support_ent_plan": "<boolean>",
// "explore_on_support_pro_plan": "<boolean>",
// "facebook": "<boolean>",
// "facebook_login": "<boolean>",
// "fallback_composer": "<boolean>",
// "forum_analytics": "<boolean>",
// "good_data_and_explore": "<boolean>",
// "google_login": "<boolean>",
// "insights": "<boolean>",
// "is_abusive": "<boolean>",
// "light_agents": "<boolean>",
// "markdown": "<boolean>",
// "on_hold_status": "<boolean>",
// "rich_content_in_emails": "<boolean>",
// "sandbox": "<boolean>",
// "satisfaction_prediction": "<boolean>",
// "suspended_ticket_notification": "<boolean>",
// "ticket_forms": "<boolean>",
// "ticket_tagging": "<boolean>",
// "topic_suggestion": "<boolean>",
// "twitter": "<boolean>",
// "twitter_login": "<boolean>",
// "user_org_fields": "<boolean>",
// "user_tagging": "<boolean>",
// "voice": "<boolean>"
// },
// "agents": {
// "agent_workspace": "<boolean>",
// "aw_self_serve_migration_enabled": "<boolean>",
// "focus_mode": "<boolean>",
// "idle_timeout_enabled": "<boolean>",
// "unified_agent_statuses": "<boolean>"
// },
// "api": {
// "accepted_api_agreement": "<boolean>",
// "api_password_access": "<string>",
// "api_token_access": "<string>"
// },
// "apps": {
// "create_private": "<boolean>",
// "create_public": "<boolean>",
// "use": "<boolean>"
// },
// "billing": {
// "backend": "<string>"
// },
// "branding": {
// "favicon_url": "<string>",
// "header_color": "<string>",
// "header_logo_url": "<string>",
// "page_background_color": "<string>",
// "tab_background_color": "<string>",
// "text_color": "<string>"
// },
// "brands": {
// "default_brand_id": "<integer>",
// "require_brand_on_new_tickets": "<boolean>"
// },
// "cdn": {
// "cdn_provider": "<string>",
// "fallback_cdn_provider": "<string>",
// "hosts": [
// {
// "name": "<string>",
// "url": "<string>"
// },
// {
// "name": "<string>",
// "url": "<string>"
// }
// ]
// },
// "chat": {
// "available": "<boolean>",
// "enabled": "<boolean>",
// "integrated": "<boolean>",
// "maximum_request_count": "<integer>",
// "welcome_message": "<string>"
// },
// "cross_sell": {
// "show_chat_tooltip": "<boolean>",
// "xsell_source": "<string>"
// },
// "gooddata_advanced_analytics": {
// "enabled": "<boolean>"
// },
// "google_apps": {
// "has_google_apps": "<boolean>",
// "has_google_apps_admin": "<boolean>"
// },
// "groups": {
// "check_group_name_uniqueness": "<boolean>"
// },
// "limits": {
// "attachment_size": "<integer>"
// },
// "localization": {
// "locale_ids": [
// "<integer>",
// "<integer>"
// ]
// },
// "lotus": {
// "pod_id": "<integer>",
// "prefer_lotus": "<boolean>",
// "reporting": "<boolean>"
// },
// "metrics": {
// "account_size": "<string>"
// },
// "onboarding": {
// "checklist_onboarding_version": "<integer>",
// "onboarding_segments": "<string>",
// "product_sign_up": "<string>"
// },
// "routing": {
// "autorouting_tag": "<string>",
// "enabled": "<boolean>",
// "max_email_capacity": "<integer>",
// "max_messaging_capacity": "<integer>",
// "reassignment_messaging_enabled": "<boolean>",
// "reassignment_messaging_timeout": "<integer>",
// "reassignment_talk_timeout": "<integer>"
// },
// "rule": {
// "macro_most_used": "<boolean>",
// "macro_order": "<string>",
// "skill_based_filtered_views": [
// {
// "in523": 60303840.72385332
// },
// {
// "estc": "eu aliquip id"
// }
// ],
// "using_skill_based_routing": "<boolean>"
// },
// "side_conversations": {
// "email_channel": "<boolean>",
// "msteams_channel": "<boolean>",
// "show_in_context_panel": "<boolean>",
// "slack_channel": "<boolean>",
// "tickets_channel": "<boolean>"
// },
// "statistics": {
// "forum": "<boolean>",
// "rule_usage": "<boolean>",
// "search": "<boolean>"
// },
// "ticket_form": {
// "raw_ticket_forms_instructions": "<string>",
// "ticket_forms_instructions": "<string>"
// },
// "ticket_sharing_partners": {
// "support_addresses": [
// "<string>",
// "<string>"
// ]
// },
// "tickets": {
// "accepted_new_collaboration_tos": "<boolean>",
// "agent_collision": "<boolean>",
// "agent_ticket_deletion": "<boolean>",
// "allow_group_reset": "<boolean>",
// "assign_default_organization": "<boolean>",
// "assign_tickets_upon_solve": "<boolean>",
// "auto_updated_ccs_followers_rules": "<boolean>",
// "collaboration": "<boolean>",
// "comments_public_by_default": "<boolean>",
// "email_attachments": "<boolean>",
// "emoji_autocompletion": "<boolean>",
// "follower_and_email_cc_collaborations": "<boolean>",
// "has_color_text": "<boolean>",
// "is_first_comment_private_enabled": "<boolean>",
// "light_agent_email_ccs_allowed": "<boolean>",
// "list_empty_views": "<boolean>",
// "list_newest_comments_first": "<boolean>",
// "markdown_ticket_comments": "<boolean>",
// "maximum_personal_views_to_list": "<integer>",
// "private_attachments": "<boolean>",
// "rich_text_comments": "<boolean>",
// "status_hold": "<boolean>",
// "tagging": "<boolean>",
// "using_skill_based_routing": "<boolean>"
// },
// "twitter": {
// "shorten_url": "<string>"
// },
// "user": {
// "agent_created_welcome_emails": "<boolean>",
// "end_user_phone_number_validation": "<boolean>",
// "have_gravatars_enabled": "<boolean>",
// "language_selection": "<boolean>",
// "multiple_organizations": "<boolean>",
// "tagging": "<boolean>",
// "time_zone_selection": "<boolean>"
// },
// "voice": {
// "agent_confirmation_when_forwarding": "<boolean>",
// "agent_wrap_up_after_calls": "<boolean>",
// "enabled": "<boolean>",
// "logging": "<boolean>",
// "maximum_queue_size": "<integer>",
// "maximum_queue_wait_time": "<integer>",
// "only_during_business_hours": "<boolean>",
// "outbound_enabled": "<boolean>",
// "recordings_public": "<boolean>",
// "uk_mobile_forwarding": "<boolean>"
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
lcAdvanced_analytics = loJResp.StringOf("settings.active_features.advanced_analytics")
lcAgent_forwarding = loJResp.StringOf("settings.active_features.agent_forwarding")
lcAllow_ccs = loJResp.StringOf("settings.active_features.allow_ccs")
lcAllow_email_template_customization = loJResp.StringOf("settings.active_features.allow_email_template_customization")
lcAutomatic_answers = loJResp.StringOf("settings.active_features.automatic_answers")
lcBcc_archiving = loJResp.StringOf("settings.active_features.bcc_archiving")
lcBenchmark_opt_out = loJResp.StringOf("settings.active_features.benchmark_opt_out")
lcBusiness_hours = loJResp.StringOf("settings.active_features.business_hours")
lcChat = loJResp.StringOf("settings.active_features.chat")
lcChat_about_my_ticket = loJResp.StringOf("settings.active_features.chat_about_my_ticket")
lcCsat_reason_code = loJResp.StringOf("settings.active_features.csat_reason_code")
lcCustom_dkim_domain = loJResp.StringOf("settings.active_features.custom_dkim_domain")
lcCustomer_context_as_default = loJResp.StringOf("settings.active_features.customer_context_as_default")
lcCustomer_satisfaction = loJResp.StringOf("settings.active_features.customer_satisfaction")
lcDynamic_contents = loJResp.StringOf("settings.active_features.dynamic_contents")
lcExplore = loJResp.StringOf("settings.active_features.explore")
lcExplore_on_support_ent_plan = loJResp.StringOf("settings.active_features.explore_on_support_ent_plan")
lcExplore_on_support_pro_plan = loJResp.StringOf("settings.active_features.explore_on_support_pro_plan")
lcFacebook = loJResp.StringOf("settings.active_features.facebook")
lcFacebook_login = loJResp.StringOf("settings.active_features.facebook_login")
lcFallback_composer = loJResp.StringOf("settings.active_features.fallback_composer")
lcForum_analytics = loJResp.StringOf("settings.active_features.forum_analytics")
lcGood_data_and_explore = loJResp.StringOf("settings.active_features.good_data_and_explore")
lcGoogle_login = loJResp.StringOf("settings.active_features.google_login")
lcInsights = loJResp.StringOf("settings.active_features.insights")
lcIs_abusive = loJResp.StringOf("settings.active_features.is_abusive")
lcLight_agents = loJResp.StringOf("settings.active_features.light_agents")
lcMarkdown = loJResp.StringOf("settings.active_features.markdown")
lcOn_hold_status = loJResp.StringOf("settings.active_features.on_hold_status")
lcRich_content_in_emails = loJResp.StringOf("settings.active_features.rich_content_in_emails")
lcSandbox = loJResp.StringOf("settings.active_features.sandbox")
lcSatisfaction_prediction = loJResp.StringOf("settings.active_features.satisfaction_prediction")
lcSuspended_ticket_notification = loJResp.StringOf("settings.active_features.suspended_ticket_notification")
lcTicket_forms = loJResp.StringOf("settings.active_features.ticket_forms")
lcTicket_tagging = loJResp.StringOf("settings.active_features.ticket_tagging")
lcTopic_suggestion = loJResp.StringOf("settings.active_features.topic_suggestion")
lcTwitter = loJResp.StringOf("settings.active_features.twitter")
lcTwitter_login = loJResp.StringOf("settings.active_features.twitter_login")
lcUser_org_fields = loJResp.StringOf("settings.active_features.user_org_fields")
lcUser_tagging = loJResp.StringOf("settings.active_features.user_tagging")
lcVoice = loJResp.StringOf("settings.active_features.voice")
lcAgent_workspace = loJResp.StringOf("settings.agents.agent_workspace")
lcAw_self_serve_migration_enabled = loJResp.StringOf("settings.agents.aw_self_serve_migration_enabled")
lcFocus_mode = loJResp.StringOf("settings.agents.focus_mode")
lcIdle_timeout_enabled = loJResp.StringOf("settings.agents.idle_timeout_enabled")
lcUnified_agent_statuses = loJResp.StringOf("settings.agents.unified_agent_statuses")
lcAccepted_api_agreement = loJResp.StringOf("settings.api.accepted_api_agreement")
lcApi_password_access = loJResp.StringOf("settings.api.api_password_access")
lcApi_token_access = loJResp.StringOf("settings.api.api_token_access")
lcCreate_private = loJResp.StringOf("settings.apps.create_private")
lcCreate_public = loJResp.StringOf("settings.apps.create_public")
lcUse = loJResp.StringOf("settings.apps.use")
lcBackend = loJResp.StringOf("settings.billing.backend")
lcFavicon_url = loJResp.StringOf("settings.branding.favicon_url")
lcHeader_color = loJResp.StringOf("settings.branding.header_color")
lcHeader_logo_url = loJResp.StringOf("settings.branding.header_logo_url")
lcPage_background_color = loJResp.StringOf("settings.branding.page_background_color")
lcTab_background_color = loJResp.StringOf("settings.branding.tab_background_color")
lcText_color = loJResp.StringOf("settings.branding.text_color")
lcDefault_brand_id = loJResp.StringOf("settings.brands.default_brand_id")
lcRequire_brand_on_new_tickets = loJResp.StringOf("settings.brands.require_brand_on_new_tickets")
lcCdn_provider = loJResp.StringOf("settings.cdn.cdn_provider")
lcFallback_cdn_provider = loJResp.StringOf("settings.cdn.fallback_cdn_provider")
lcAvailable = loJResp.StringOf("settings.chat.available")
lcEnabled = loJResp.StringOf("settings.chat.enabled")
lcIntegrated = loJResp.StringOf("settings.chat.integrated")
lcMaximum_request_count = loJResp.StringOf("settings.chat.maximum_request_count")
lcWelcome_message = loJResp.StringOf("settings.chat.welcome_message")
lcShow_chat_tooltip = loJResp.StringOf("settings.cross_sell.show_chat_tooltip")
lcXsell_source = loJResp.StringOf("settings.cross_sell.xsell_source")
lcGooddata_advanced_analyticsEnabled = loJResp.StringOf("settings.gooddata_advanced_analytics.enabled")
lcHas_google_apps = loJResp.StringOf("settings.google_apps.has_google_apps")
lcHas_google_apps_admin = loJResp.StringOf("settings.google_apps.has_google_apps_admin")
lcCheck_group_name_uniqueness = loJResp.StringOf("settings.groups.check_group_name_uniqueness")
lcAttachment_size = loJResp.StringOf("settings.limits.attachment_size")
lcPod_id = loJResp.StringOf("settings.lotus.pod_id")
lcPrefer_lotus = loJResp.StringOf("settings.lotus.prefer_lotus")
lcReporting = loJResp.StringOf("settings.lotus.reporting")
lcAccount_size = loJResp.StringOf("settings.metrics.account_size")
lcChecklist_onboarding_version = loJResp.StringOf("settings.onboarding.checklist_onboarding_version")
lcOnboarding_segments = loJResp.StringOf("settings.onboarding.onboarding_segments")
lcProduct_sign_up = loJResp.StringOf("settings.onboarding.product_sign_up")
lcAutorouting_tag = loJResp.StringOf("settings.routing.autorouting_tag")
lcRoutingEnabled = loJResp.StringOf("settings.routing.enabled")
lcMax_email_capacity = loJResp.StringOf("settings.routing.max_email_capacity")
lcMax_messaging_capacity = loJResp.StringOf("settings.routing.max_messaging_capacity")
lcReassignment_messaging_enabled = loJResp.StringOf("settings.routing.reassignment_messaging_enabled")
lcReassignment_messaging_timeout = loJResp.StringOf("settings.routing.reassignment_messaging_timeout")
lcReassignment_talk_timeout = loJResp.StringOf("settings.routing.reassignment_talk_timeout")
lcMacro_most_used = loJResp.StringOf("settings.rule.macro_most_used")
lcMacro_order = loJResp.StringOf("settings.rule.macro_order")
lcUsing_skill_based_routing = loJResp.StringOf("settings.rule.using_skill_based_routing")
lcEmail_channel = loJResp.StringOf("settings.side_conversations.email_channel")
lcMsteams_channel = loJResp.StringOf("settings.side_conversations.msteams_channel")
lcShow_in_context_panel = loJResp.StringOf("settings.side_conversations.show_in_context_panel")
lcSlack_channel = loJResp.StringOf("settings.side_conversations.slack_channel")
lcTickets_channel = loJResp.StringOf("settings.side_conversations.tickets_channel")
lcForum = loJResp.StringOf("settings.statistics.forum")
lcRule_usage = loJResp.StringOf("settings.statistics.rule_usage")
lcSearch = loJResp.StringOf("settings.statistics.search")
lcRaw_ticket_forms_instructions = loJResp.StringOf("settings.ticket_form.raw_ticket_forms_instructions")
lcTicket_forms_instructions = loJResp.StringOf("settings.ticket_form.ticket_forms_instructions")
lcAccepted_new_collaboration_tos = loJResp.StringOf("settings.tickets.accepted_new_collaboration_tos")
lcAgent_collision = loJResp.StringOf("settings.tickets.agent_collision")
lcAgent_ticket_deletion = loJResp.StringOf("settings.tickets.agent_ticket_deletion")
lcAllow_group_reset = loJResp.StringOf("settings.tickets.allow_group_reset")
lcAssign_default_organization = loJResp.StringOf("settings.tickets.assign_default_organization")
lcAssign_tickets_upon_solve = loJResp.StringOf("settings.tickets.assign_tickets_upon_solve")
lcAuto_updated_ccs_followers_rules = loJResp.StringOf("settings.tickets.auto_updated_ccs_followers_rules")
lcCollaboration = loJResp.StringOf("settings.tickets.collaboration")
lcComments_public_by_default = loJResp.StringOf("settings.tickets.comments_public_by_default")
lcEmail_attachments = loJResp.StringOf("settings.tickets.email_attachments")
lcEmoji_autocompletion = loJResp.StringOf("settings.tickets.emoji_autocompletion")
lcFollower_and_email_cc_collaborations = loJResp.StringOf("settings.tickets.follower_and_email_cc_collaborations")
lcHas_color_text = loJResp.StringOf("settings.tickets.has_color_text")
lcIs_first_comment_private_enabled = loJResp.StringOf("settings.tickets.is_first_comment_private_enabled")
lcLight_agent_email_ccs_allowed = loJResp.StringOf("settings.tickets.light_agent_email_ccs_allowed")
lcList_empty_views = loJResp.StringOf("settings.tickets.list_empty_views")
lcList_newest_comments_first = loJResp.StringOf("settings.tickets.list_newest_comments_first")
lcMarkdown_ticket_comments = loJResp.StringOf("settings.tickets.markdown_ticket_comments")
lcMaximum_personal_views_to_list = loJResp.StringOf("settings.tickets.maximum_personal_views_to_list")
lcPrivate_attachments = loJResp.StringOf("settings.tickets.private_attachments")
lcRich_text_comments = loJResp.StringOf("settings.tickets.rich_text_comments")
lcStatus_hold = loJResp.StringOf("settings.tickets.status_hold")
lcTagging = loJResp.StringOf("settings.tickets.tagging")
lcTicketsUsing_skill_based_routing = loJResp.StringOf("settings.tickets.using_skill_based_routing")
lcShorten_url = loJResp.StringOf("settings.twitter.shorten_url")
lcAgent_created_welcome_emails = loJResp.StringOf("settings.user.agent_created_welcome_emails")
lcEnd_user_phone_number_validation = loJResp.StringOf("settings.user.end_user_phone_number_validation")
lcHave_gravatars_enabled = loJResp.StringOf("settings.user.have_gravatars_enabled")
lcLanguage_selection = loJResp.StringOf("settings.user.language_selection")
lcMultiple_organizations = loJResp.StringOf("settings.user.multiple_organizations")
lcUserTagging = loJResp.StringOf("settings.user.tagging")
lcTime_zone_selection = loJResp.StringOf("settings.user.time_zone_selection")
lcAgent_confirmation_when_forwarding = loJResp.StringOf("settings.voice.agent_confirmation_when_forwarding")
lcAgent_wrap_up_after_calls = loJResp.StringOf("settings.voice.agent_wrap_up_after_calls")
lcVoiceEnabled = loJResp.StringOf("settings.voice.enabled")
lcLogging = loJResp.StringOf("settings.voice.logging")
lcMaximum_queue_size = loJResp.StringOf("settings.voice.maximum_queue_size")
lcMaximum_queue_wait_time = loJResp.StringOf("settings.voice.maximum_queue_wait_time")
lcOnly_during_business_hours = loJResp.StringOf("settings.voice.only_during_business_hours")
lcOutbound_enabled = loJResp.StringOf("settings.voice.outbound_enabled")
lcRecordings_public = loJResp.StringOf("settings.voice.recordings_public")
lcUk_mobile_forwarding = loJResp.StringOf("settings.voice.uk_mobile_forwarding")
i = 0
lnCount_i = loJResp.SizeOfArray("settings.cdn.hosts")
do while i < lnCount_i
loJResp.I = i
lcName = loJResp.StringOf("settings.cdn.hosts[i].name")
lcUrl = loJResp.StringOf("settings.cdn.hosts[i].url")
i = i + 1
enddo
i = 0
lnCount_i = loJResp.SizeOfArray("settings.localization.locale_ids")
do while i < lnCount_i
loJResp.I = i
lcStrVal = loJResp.StringOf("settings.localization.locale_ids[i]")
i = i + 1
enddo
i = 0
lnCount_i = loJResp.SizeOfArray("settings.rule.skill_based_filtered_views")
do while i < lnCount_i
loJResp.I = i
lcIn523 = loJResp.StringOf("settings.rule.skill_based_filtered_views[i].in523")
lcEstc = loJResp.StringOf("settings.rule.skill_based_filtered_views[i].estc")
i = i + 1
enddo
i = 0
lnCount_i = loJResp.SizeOfArray("settings.ticket_sharing_partners.support_addresses")
do while i < lnCount_i
loJResp.I = i
lcStrVal = loJResp.StringOf("settings.ticket_sharing_partners.support_addresses[i]")
i = i + 1
enddo
release loHttp
release loSbResponseBody
release loJResp
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/account/settings
Postman Collection Item JSON
{
"name": "Update Account Settings",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
},
"description": "Updates settings for the account. See [JSON Format](#json-format) above for the settings you can update.\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/account/settings",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"account",
"settings"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"settings\": {\n \"active_features\": {\n \"advanced_analytics\": \"<boolean>\",\n \"agent_forwarding\": \"<boolean>\",\n \"allow_ccs\": \"<boolean>\",\n \"allow_email_template_customization\": \"<boolean>\",\n \"automatic_answers\": \"<boolean>\",\n \"bcc_archiving\": \"<boolean>\",\n \"benchmark_opt_out\": \"<boolean>\",\n \"business_hours\": \"<boolean>\",\n \"chat\": \"<boolean>\",\n \"chat_about_my_ticket\": \"<boolean>\",\n \"csat_reason_code\": \"<boolean>\",\n \"custom_dkim_domain\": \"<boolean>\",\n \"customer_context_as_default\": \"<boolean>\",\n \"customer_satisfaction\": \"<boolean>\",\n \"dynamic_contents\": \"<boolean>\",\n \"explore\": \"<boolean>\",\n \"explore_on_support_ent_plan\": \"<boolean>\",\n \"explore_on_support_pro_plan\": \"<boolean>\",\n \"facebook\": \"<boolean>\",\n \"facebook_login\": \"<boolean>\",\n \"fallback_composer\": \"<boolean>\",\n \"forum_analytics\": \"<boolean>\",\n \"good_data_and_explore\": \"<boolean>\",\n \"google_login\": \"<boolean>\",\n \"insights\": \"<boolean>\",\n \"is_abusive\": \"<boolean>\",\n \"light_agents\": \"<boolean>\",\n \"markdown\": \"<boolean>\",\n \"on_hold_status\": \"<boolean>\",\n \"rich_content_in_emails\": \"<boolean>\",\n \"sandbox\": \"<boolean>\",\n \"satisfaction_prediction\": \"<boolean>\",\n \"suspended_ticket_notification\": \"<boolean>\",\n \"ticket_forms\": \"<boolean>\",\n \"ticket_tagging\": \"<boolean>\",\n \"topic_suggestion\": \"<boolean>\",\n \"twitter\": \"<boolean>\",\n \"twitter_login\": \"<boolean>\",\n \"user_org_fields\": \"<boolean>\",\n \"user_tagging\": \"<boolean>\",\n \"voice\": \"<boolean>\"\n },\n \"agents\": {\n \"agent_workspace\": \"<boolean>\",\n \"aw_self_serve_migration_enabled\": \"<boolean>\",\n \"focus_mode\": \"<boolean>\",\n \"idle_timeout_enabled\": \"<boolean>\",\n \"unified_agent_statuses\": \"<boolean>\"\n },\n \"api\": {\n \"accepted_api_agreement\": \"<boolean>\",\n \"api_password_access\": \"<string>\",\n \"api_token_access\": \"<string>\"\n },\n \"apps\": {\n \"create_private\": \"<boolean>\",\n \"create_public\": \"<boolean>\",\n \"use\": \"<boolean>\"\n },\n \"billing\": {\n \"backend\": \"<string>\"\n },\n \"branding\": {\n \"favicon_url\": \"<string>\",\n \"header_color\": \"<string>\",\n \"header_logo_url\": \"<string>\",\n \"page_background_color\": \"<string>\",\n \"tab_background_color\": \"<string>\",\n \"text_color\": \"<string>\"\n },\n \"brands\": {\n \"default_brand_id\": \"<integer>\",\n \"require_brand_on_new_tickets\": \"<boolean>\"\n },\n \"cdn\": {\n \"cdn_provider\": \"<string>\",\n \"fallback_cdn_provider\": \"<string>\",\n \"hosts\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ]\n },\n \"chat\": {\n \"available\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"integrated\": \"<boolean>\",\n \"maximum_request_count\": \"<integer>\",\n \"welcome_message\": \"<string>\"\n },\n \"cross_sell\": {\n \"show_chat_tooltip\": \"<boolean>\",\n \"xsell_source\": \"<string>\"\n },\n \"gooddata_advanced_analytics\": {\n \"enabled\": \"<boolean>\"\n },\n \"google_apps\": {\n \"has_google_apps\": \"<boolean>\",\n \"has_google_apps_admin\": \"<boolean>\"\n },\n \"groups\": {\n \"check_group_name_uniqueness\": \"<boolean>\"\n },\n \"limits\": {\n \"attachment_size\": \"<integer>\"\n },\n \"localization\": {\n \"locale_ids\": [\n \"<integer>\",\n \"<integer>\"\n ]\n },\n \"lotus\": {\n \"pod_id\": \"<integer>\",\n \"prefer_lotus\": \"<boolean>\",\n \"reporting\": \"<boolean>\"\n },\n \"metrics\": {\n \"account_size\": \"<string>\"\n },\n \"onboarding\": {\n \"checklist_onboarding_version\": \"<integer>\",\n \"onboarding_segments\": \"<string>\",\n \"product_sign_up\": \"<string>\"\n },\n \"routing\": {\n \"autorouting_tag\": \"<string>\",\n \"enabled\": \"<boolean>\",\n \"max_email_capacity\": \"<integer>\",\n \"max_messaging_capacity\": \"<integer>\",\n \"reassignment_messaging_enabled\": \"<boolean>\",\n \"reassignment_messaging_timeout\": \"<integer>\",\n \"reassignment_talk_timeout\": \"<integer>\"\n },\n \"rule\": {\n \"macro_most_used\": \"<boolean>\",\n \"macro_order\": \"<string>\",\n \"skill_based_filtered_views\": [\n {\n \"in523\": 60303840.72385332\n },\n {\n \"estc\": \"eu aliquip id\"\n }\n ],\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"side_conversations\": {\n \"email_channel\": \"<boolean>\",\n \"msteams_channel\": \"<boolean>\",\n \"show_in_context_panel\": \"<boolean>\",\n \"slack_channel\": \"<boolean>\",\n \"tickets_channel\": \"<boolean>\"\n },\n \"statistics\": {\n \"forum\": \"<boolean>\",\n \"rule_usage\": \"<boolean>\",\n \"search\": \"<boolean>\"\n },\n \"ticket_form\": {\n \"raw_ticket_forms_instructions\": \"<string>\",\n \"ticket_forms_instructions\": \"<string>\"\n },\n \"ticket_sharing_partners\": {\n \"support_addresses\": [\n \"<string>\",\n \"<string>\"\n ]\n },\n \"tickets\": {\n \"accepted_new_collaboration_tos\": \"<boolean>\",\n \"agent_collision\": \"<boolean>\",\n \"agent_ticket_deletion\": \"<boolean>\",\n \"allow_group_reset\": \"<boolean>\",\n \"assign_default_organization\": \"<boolean>\",\n \"assign_tickets_upon_solve\": \"<boolean>\",\n \"auto_updated_ccs_followers_rules\": \"<boolean>\",\n \"collaboration\": \"<boolean>\",\n \"comments_public_by_default\": \"<boolean>\",\n \"email_attachments\": \"<boolean>\",\n \"emoji_autocompletion\": \"<boolean>\",\n \"follower_and_email_cc_collaborations\": \"<boolean>\",\n \"has_color_text\": \"<boolean>\",\n \"is_first_comment_private_enabled\": \"<boolean>\",\n \"light_agent_email_ccs_allowed\": \"<boolean>\",\n \"list_empty_views\": \"<boolean>\",\n \"list_newest_comments_first\": \"<boolean>\",\n \"markdown_ticket_comments\": \"<boolean>\",\n \"maximum_personal_views_to_list\": \"<integer>\",\n \"private_attachments\": \"<boolean>\",\n \"rich_text_comments\": \"<boolean>\",\n \"status_hold\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"using_skill_based_routing\": \"<boolean>\"\n },\n \"twitter\": {\n \"shorten_url\": \"<string>\"\n },\n \"user\": {\n \"agent_created_welcome_emails\": \"<boolean>\",\n \"end_user_phone_number_validation\": \"<boolean>\",\n \"have_gravatars_enabled\": \"<boolean>\",\n \"language_selection\": \"<boolean>\",\n \"multiple_organizations\": \"<boolean>\",\n \"tagging\": \"<boolean>\",\n \"time_zone_selection\": \"<boolean>\"\n },\n \"voice\": {\n \"agent_confirmation_when_forwarding\": \"<boolean>\",\n \"agent_wrap_up_after_calls\": \"<boolean>\",\n \"enabled\": \"<boolean>\",\n \"logging\": \"<boolean>\",\n \"maximum_queue_size\": \"<integer>\",\n \"maximum_queue_wait_time\": \"<integer>\",\n \"only_during_business_hours\": \"<boolean>\",\n \"outbound_enabled\": \"<boolean>\",\n \"recordings_public\": \"<boolean>\",\n \"uk_mobile_forwarding\": \"<boolean>\"\n }\n }\n}"
}
]
}
