Java / Support API / Redact Comment Attachment
Back to Collection Items
import com.chilkatsoft.*;
public class ChilkatExample {
static {
try {
System.loadLibrary("chilkat");
} catch (UnsatisfiedLinkError e) {
System.err.println("Native code library failed to load.\n" + e);
System.exit(1);
}
}
public static void main(String argv[])
{
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkHttp http = new CkHttp();
boolean success;
http.put_BasicAuth(true);
http.put_Login("login");
http.put_Password("password");
http.SetRequestHeader("Accept","application/json");
CkHttpResponse resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact");
if (http.get_LastMethodSuccess() == false) {
System.out.println(http.lastErrorText());
return;
}
CkStringBuilder sbResponseBody = new CkStringBuilder();
resp.GetBodySb(sbResponseBody);
CkJsonObject jResp = new CkJsonObject();
jResp.LoadSb(sbResponseBody);
jResp.put_EmitCompact(false);
System.out.println("Response Body:");
System.out.println(jResp.emit());
int respStatusCode = resp.get_StatusCode();
System.out.println("Response Status Code = " + respStatusCode);
if (respStatusCode >= 400) {
System.out.println("Response Header:");
System.out.println(resp.header());
System.out.println("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "attachment": {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
String content_type;
String content_url;
String deleted;
String file_name;
String height;
String id;
String inline;
String malware_access_override;
String malware_scan_result;
String mapped_content_url;
String size;
String url;
String width;
String Content_type = jResp.stringOf("attachment.content_type");
String Content_url = jResp.stringOf("attachment.content_url");
String Deleted = jResp.stringOf("attachment.deleted");
String File_name = jResp.stringOf("attachment.file_name");
String Height = jResp.stringOf("attachment.height");
String Id = jResp.stringOf("attachment.id");
String Inline = jResp.stringOf("attachment.inline");
String Malware_access_override = jResp.stringOf("attachment.malware_access_override");
String Malware_scan_result = jResp.stringOf("attachment.malware_scan_result");
String Mapped_content_url = jResp.stringOf("attachment.mapped_content_url");
String Size = jResp.stringOf("attachment.size");
String v_Url = jResp.stringOf("attachment.url");
String Width = jResp.stringOf("attachment.width");
int i = 0;
int count_i = jResp.SizeOfArray("attachment.thumbnails");
while (i < count_i) {
jResp.put_I(i);
content_type = jResp.stringOf("attachment.thumbnails[i].content_type");
content_url = jResp.stringOf("attachment.thumbnails[i].content_url");
deleted = jResp.stringOf("attachment.thumbnails[i].deleted");
file_name = jResp.stringOf("attachment.thumbnails[i].file_name");
height = jResp.stringOf("attachment.thumbnails[i].height");
id = jResp.stringOf("attachment.thumbnails[i].id");
inline = jResp.stringOf("attachment.thumbnails[i].inline");
malware_access_override = jResp.stringOf("attachment.thumbnails[i].malware_access_override");
malware_scan_result = jResp.stringOf("attachment.thumbnails[i].malware_scan_result");
mapped_content_url = jResp.stringOf("attachment.thumbnails[i].mapped_content_url");
size = jResp.stringOf("attachment.thumbnails[i].size");
url = jResp.stringOf("attachment.thumbnails[i].url");
width = jResp.stringOf("attachment.thumbnails[i].width");
i = i+1;
}
}
}
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact
Postman Collection Item JSON
{
"name": "Redact Comment Attachment",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":comment_id",
"attachments",
":attachment_id",
"redact"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
},
{
"key": "comment_id",
"value": "<integer>"
},
{
"key": "attachment_id",
"value": "<integer>"
}
]
},
"description": "Redaction allows you to permanently remove attachments from an existing comment on a ticket. Once removed from a comment, the attachment is replaced with an empty \"redacted.txt\" file.\n\nThe redaction is permanent. It is not possible to undo redaction or see what was removed. Once a ticket is closed, redacting its attachments is no longer possible.\n\nAlso, if you want to redact an inline attachment, you can use the `include_inline_images` parameter in the [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments) operation to obtain the inline attachment ID, and use it in the request URL.\n\n#### Allowed For\n\n* Admins\n* Agents when [deleting tickets is enabled for agents on professional accounts](https://support.zendesk.com/hc/en-us/articles/360002128107)\n* Agents assigned to a custom role with permissions to redact ticket content (Enterprise only)\n"
},
"response": [
{
"name": "OK response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":comment_id",
"attachments",
":attachment_id",
"redact"
],
"variable": [
{
"key": "ticket_id"
},
{
"key": "comment_id"
},
{
"key": "attachment_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"attachment\": {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n}"
}
]
}
