Java / Support API / Update Ticket
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import com.chilkatsoft.*;
public class ChilkatExample {
static {
try {
System.loadLibrary("chilkat");
} catch (UnsatisfiedLinkError e) {
System.err.println("Native code library failed to load.\n" + e);
System.exit(1);
}
}
public static void main(String argv[])
{
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkHttp http = new CkHttp();
boolean success;
http.put_BasicAuth(true);
http.put_Login("login");
http.put_Password("password");
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "ticket": {
// "additional_collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "assignee_email": "<email>",
// "assignee_id": "<integer>",
// "attribute_value_ids": [
// "<integer>",
// "<integer>"
// ],
// "collaborator_ids": "<array>",
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "cillum_7": false
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "amet_93": "ex tempor esse ut",
// "non_e": 23632022
// }
// }
// },
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "due_at": "<dateTime>",
// "email_ccs": [
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// },
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// }
// ],
// "external_id": "<string>",
// "followers": [
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>"
// },
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>"
// }
// ],
// "group_id": "<integer>",
// "organization_id": "<integer>",
// "priority": "low",
// "problem_id": "<integer>",
// "requester_id": "<integer>",
// "safe_update": "<boolean>",
// "sharing_agreement_ids": [
// "<integer>",
// "<integer>"
// ],
// "status": "closed",
// "subject": "<string>",
// "tags": "<array>",
// "type": "problem",
// "updated_stamp": "<dateTime>"
// }
// }
CkJsonObject json = new CkJsonObject();
json.UpdateString("ticket.additional_collaborators[0].email","<email>");
json.UpdateString("ticket.additional_collaborators[0].name","<string>");
json.UpdateString("ticket.additional_collaborators[1].email","<email>");
json.UpdateString("ticket.additional_collaborators[1].name","<string>");
json.UpdateString("ticket.assignee_email","<email>");
json.UpdateString("ticket.assignee_id","<integer>");
json.UpdateString("ticket.attribute_value_ids[0]","<integer>");
json.UpdateString("ticket.attribute_value_ids[1]","<integer>");
json.UpdateString("ticket.collaborator_ids","<array>");
json.UpdateString("ticket.comment.attachments[0].content_type","<string>");
json.UpdateString("ticket.comment.attachments[0].content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[0].file_name","<string>");
json.UpdateString("ticket.comment.attachments[0].height","<string>");
json.UpdateString("ticket.comment.attachments[0].id","<integer>");
json.UpdateString("ticket.comment.attachments[0].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].size","<integer>");
json.UpdateString("ticket.comment.attachments[0].url","<string>");
json.UpdateString("ticket.comment.attachments[0].width","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>");
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>");
json.UpdateString("ticket.comment.attachments[1].content_type","<string>");
json.UpdateString("ticket.comment.attachments[1].content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[1].file_name","<string>");
json.UpdateString("ticket.comment.attachments[1].height","<string>");
json.UpdateString("ticket.comment.attachments[1].id","<integer>");
json.UpdateString("ticket.comment.attachments[1].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].size","<integer>");
json.UpdateString("ticket.comment.attachments[1].url","<string>");
json.UpdateString("ticket.comment.attachments[1].width","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>");
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>");
json.UpdateString("ticket.comment.audit_id","<integer>");
json.UpdateString("ticket.comment.author_id","<integer>");
json.UpdateString("ticket.comment.body","<string>");
json.UpdateString("ticket.comment.created_at","<dateTime>");
json.UpdateString("ticket.comment.html_body","<string>");
json.UpdateString("ticket.comment.id","<integer>");
json.UpdateBool("ticket.comment.metadata.cillum_7",false);
json.UpdateString("ticket.comment.plain_body","<string>");
json.UpdateString("ticket.comment.public","<boolean>");
json.UpdateString("ticket.comment.type","<string>");
json.UpdateString("ticket.comment.uploads[0]","<string>");
json.UpdateString("ticket.comment.uploads[1]","<string>");
json.UpdateString("ticket.comment.via.channel","<string>");
json.UpdateString("ticket.comment.via.source.amet_93","ex tempor esse ut");
json.UpdateInt("ticket.comment.via.source.non_e",23632022);
json.UpdateString("ticket.custom_fields","<array>");
json.UpdateString("ticket.custom_status_id","<integer>");
json.UpdateString("ticket.due_at","<dateTime>");
json.UpdateString("ticket.email_ccs[0].action","delete");
json.UpdateString("ticket.email_ccs[0].user_email","<email>");
json.UpdateString("ticket.email_ccs[0].user_id","<string>");
json.UpdateString("ticket.email_ccs[0].user_name","<string>");
json.UpdateString("ticket.email_ccs[1].action","put");
json.UpdateString("ticket.email_ccs[1].user_email","<email>");
json.UpdateString("ticket.email_ccs[1].user_id","<string>");
json.UpdateString("ticket.email_ccs[1].user_name","<string>");
json.UpdateString("ticket.external_id","<string>");
json.UpdateString("ticket.followers[0].action","put");
json.UpdateString("ticket.followers[0].user_email","<email>");
json.UpdateString("ticket.followers[0].user_id","<string>");
json.UpdateString("ticket.followers[1].action","delete");
json.UpdateString("ticket.followers[1].user_email","<email>");
json.UpdateString("ticket.followers[1].user_id","<string>");
json.UpdateString("ticket.group_id","<integer>");
json.UpdateString("ticket.organization_id","<integer>");
json.UpdateString("ticket.priority","low");
json.UpdateString("ticket.problem_id","<integer>");
json.UpdateString("ticket.requester_id","<integer>");
json.UpdateString("ticket.safe_update","<boolean>");
json.UpdateString("ticket.sharing_agreement_ids[0]","<integer>");
json.UpdateString("ticket.sharing_agreement_ids[1]","<integer>");
json.UpdateString("ticket.status","closed");
json.UpdateString("ticket.subject","<string>");
json.UpdateString("ticket.tags","<array>");
json.UpdateString("ticket.type","problem");
json.UpdateString("ticket.updated_stamp","<dateTime>");
http.SetRequestHeader("Content-Type","application/json");
http.SetRequestHeader("Accept","application/json");
CkStringBuilder sbRequestBody = new CkStringBuilder();
json.EmitSb(sbRequestBody);
CkHttpResponse resp = http.PTextSb("PUT","https://example.zendesk.com/api/v2/tickets/:ticket_id",sbRequestBody,"utf-8","application/json",false,false);
if (http.get_LastMethodSuccess() == false) {
System.out.println(http.lastErrorText());
return;
}
CkStringBuilder sbResponseBody = new CkStringBuilder();
resp.GetBodySb(sbResponseBody);
CkJsonObject jResp = new CkJsonObject();
jResp.LoadSb(sbResponseBody);
jResp.put_EmitCompact(false);
System.out.println("Response Body:");
System.out.println(jResp.emit());
int respStatusCode = resp.get_StatusCode();
System.out.println("Response Status Code = " + respStatusCode);
if (respStatusCode >= 400) {
System.out.println("Response Header:");
System.out.println(resp.header());
System.out.println("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "audit": {
// "author_id": "<integer>",
// "created_at": "<dateTime>",
// "events": "<array>",
// "id": "<integer>",
// "metadata": {},
// "ticket_id": "<integer>",
// "via": {
// "channel": "<string>",
// "source": {
// "from": {
// "address": "<string>",
// "id": "<integer>",
// "name": "<string>",
// "title": "<string>"
// },
// "rel": "<string>",
// "to": {
// "address": "<string>",
// "name": "<string>"
// },
// "nullaa62": -20078804,
// "quisfc": false
// }
// }
// },
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "exe0": true,
// "velit_e": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "closed",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "ad33": false,
// "quis_f4": true,
// "adipisicing_d": false,
// "occaecat_4d7": 98409446.93072239
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
String email;
String name;
String Author_id = jResp.stringOf("audit.author_id");
String Created_at = jResp.stringOf("audit.created_at");
String Events = jResp.stringOf("audit.events");
String Id = jResp.stringOf("audit.id");
String Ticket_id = jResp.stringOf("audit.ticket_id");
String Channel = jResp.stringOf("audit.via.channel");
String Address = jResp.stringOf("audit.via.source.from.address");
String FromId = jResp.stringOf("audit.via.source.from.id");
String Name = jResp.stringOf("audit.via.source.from.name");
String Title = jResp.stringOf("audit.via.source.from.title");
String Rel = jResp.stringOf("audit.via.source.rel");
String ToAddress = jResp.stringOf("audit.via.source.to.address");
String ToName = jResp.stringOf("audit.via.source.to.name");
int Nullaa62 = jResp.IntOf("audit.via.source.nullaa62");
boolean Quisfc = jResp.BoolOf("audit.via.source.quisfc");
String Requester_id = jResp.stringOf("ticket.requester_id");
String Allow_attachments = jResp.stringOf("ticket.allow_attachments");
String Allow_channelback = jResp.stringOf("ticket.allow_channelback");
String Assignee_email = jResp.stringOf("ticket.assignee_email");
String Assignee_id = jResp.stringOf("ticket.assignee_id");
String Attribute_value_ids = jResp.stringOf("ticket.attribute_value_ids");
String Brand_id = jResp.stringOf("ticket.brand_id");
String Collaborator_ids = jResp.stringOf("ticket.collaborator_ids");
String ticketCreated_at = jResp.stringOf("ticket.created_at");
String Custom_fields = jResp.stringOf("ticket.custom_fields");
String Custom_status_id = jResp.stringOf("ticket.custom_status_id");
String Description = jResp.stringOf("ticket.description");
String Due_at = jResp.stringOf("ticket.due_at");
String Email_cc_ids = jResp.stringOf("ticket.email_cc_ids");
String External_id = jResp.stringOf("ticket.external_id");
String Follower_ids = jResp.stringOf("ticket.follower_ids");
String Followup_ids = jResp.stringOf("ticket.followup_ids");
String Forum_topic_id = jResp.stringOf("ticket.forum_topic_id");
String From_messaging_channel = jResp.stringOf("ticket.from_messaging_channel");
String Group_id = jResp.stringOf("ticket.group_id");
String Has_incidents = jResp.stringOf("ticket.has_incidents");
String ticketId = jResp.stringOf("ticket.id");
String Is_public = jResp.stringOf("ticket.is_public");
String Macro_id = jResp.stringOf("ticket.macro_id");
String Macro_ids = jResp.stringOf("ticket.macro_ids");
String Organization_id = jResp.stringOf("ticket.organization_id");
String Priority = jResp.stringOf("ticket.priority");
String Problem_id = jResp.stringOf("ticket.problem_id");
String Raw_subject = jResp.stringOf("ticket.raw_subject");
String Recipient = jResp.stringOf("ticket.recipient");
String Safe_update = jResp.stringOf("ticket.safe_update");
boolean Exe0 = jResp.BoolOf("ticket.satisfaction_rating.exe0");
boolean Velit_e = jResp.BoolOf("ticket.satisfaction_rating.velit_e");
String Sharing_agreement_ids = jResp.stringOf("ticket.sharing_agreement_ids");
String Status = jResp.stringOf("ticket.status");
String Subject = jResp.stringOf("ticket.subject");
String Submitter_id = jResp.stringOf("ticket.submitter_id");
String Tags = jResp.stringOf("ticket.tags");
String Ticket_form_id = jResp.stringOf("ticket.ticket_form_id");
String v_Type = jResp.stringOf("ticket.type");
String Updated_at = jResp.stringOf("ticket.updated_at");
String Updated_stamp = jResp.stringOf("ticket.updated_stamp");
String v_Url = jResp.stringOf("ticket.url");
String ViaChannel = jResp.stringOf("ticket.via.channel");
boolean Ad33 = jResp.BoolOf("ticket.via.source.ad33");
boolean Quis_f4 = jResp.BoolOf("ticket.via.source.quis_f4");
boolean Adipisicing_d = jResp.BoolOf("ticket.via.source.adipisicing_d");
String Occaecat_4d7 = jResp.stringOf("ticket.via.source.occaecat_4d7");
String Via_followup_source_id = jResp.stringOf("ticket.via_followup_source_id");
String Via_id = jResp.stringOf("ticket.via_id");
int i = 0;
int count_i = jResp.SizeOfArray("ticket.collaborators");
while (i < count_i) {
jResp.put_I(i);
email = jResp.stringOf("ticket.collaborators[i].email");
name = jResp.stringOf("ticket.collaborators[i].name");
i = i+1;
}
}
}
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"cillum_7": false
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"amet_93": "ex tempor esse ut",
"non_e": 23632022
}
}
},
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "low",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "problem",
"updated_stamp": "<dateTime>"
}
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Update Ticket",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
}
},
"response": [
{
"name": "Successful request",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"audit\": {\n \"author_id\": \"<integer>\",\n \"created_at\": \"<dateTime>\",\n \"events\": \"<array>\",\n \"id\": \"<integer>\",\n \"metadata\": {},\n \"ticket_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n },\n \"nullaa62\": -20078804,\n \"quisfc\": false\n }\n }\n },\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"exe0\": true,\n \"velit_e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ad33\": false,\n \"quis_f4\": true,\n \"adipisicing_d\": false,\n \"occaecat_4d7\": 98409446.93072239\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
