Java / Support API / Show Ticket Metrics
Back to Collection Items
import com.chilkatsoft.*;
public class ChilkatExample {
static {
try {
System.loadLibrary("chilkat");
} catch (UnsatisfiedLinkError e) {
System.err.println("Native code library failed to load.\n" + e);
System.exit(1);
}
}
public static void main(String argv[])
{
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
CkHttp http = new CkHttp();
boolean success;
http.put_BasicAuth(true);
http.put_Login("login");
http.put_Password("password");
http.SetRequestHeader("Accept","application/json");
CkStringBuilder sbResponseBody = new CkStringBuilder();
success = http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id",sbResponseBody);
if (success == false) {
System.out.println(http.lastErrorText());
return;
}
CkJsonObject jResp = new CkJsonObject();
jResp.LoadSb(sbResponseBody);
jResp.put_EmitCompact(false);
System.out.println("Response Body:");
System.out.println(jResp.emit());
int respStatusCode = http.get_LastStatus();
System.out.println("Response Status Code = " + respStatusCode);
if (respStatusCode >= 400) {
System.out.println("Response Header:");
System.out.println(http.lastHeader());
System.out.println("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket_metric": [
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// },
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
String Business;
String Calendar;
String assigned_at;
String assignee_stations;
String assignee_updated_at;
String created_at;
String custom_status_updated_at;
String first_resolution_time_in_minutesBusiness;
String first_resolution_time_in_minutesCalendar;
String full_resolution_time_in_minutesBusiness;
String full_resolution_time_in_minutesCalendar;
String group_stations;
String id;
String initially_assigned_at;
String latest_comment_added_at;
String on_hold_time_in_minutesBusiness;
String on_hold_time_in_minutesCalendar;
String reopens;
String replies;
String reply_time_in_minutesBusiness;
String reply_time_in_minutesCalendar;
String reply_time_in_secondsBusiness;
String reply_time_in_secondsCalendar;
String requester_updated_at;
String requester_wait_time_in_minutesBusiness;
String requester_wait_time_in_minutesCalendar;
String solved_at;
String status_updated_at;
String ticket_id;
String updated_at;
String url;
int i = 0;
int count_i = jResp.SizeOfArray("ticket_metric");
while (i < count_i) {
jResp.put_I(i);
Business = jResp.stringOf("ticket_metric[i].agent_wait_time_in_minutes.business");
Calendar = jResp.stringOf("ticket_metric[i].agent_wait_time_in_minutes.calendar");
assigned_at = jResp.stringOf("ticket_metric[i].assigned_at");
assignee_stations = jResp.stringOf("ticket_metric[i].assignee_stations");
assignee_updated_at = jResp.stringOf("ticket_metric[i].assignee_updated_at");
created_at = jResp.stringOf("ticket_metric[i].created_at");
custom_status_updated_at = jResp.stringOf("ticket_metric[i].custom_status_updated_at");
first_resolution_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].first_resolution_time_in_minutes.business");
first_resolution_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].first_resolution_time_in_minutes.calendar");
full_resolution_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].full_resolution_time_in_minutes.business");
full_resolution_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].full_resolution_time_in_minutes.calendar");
group_stations = jResp.stringOf("ticket_metric[i].group_stations");
id = jResp.stringOf("ticket_metric[i].id");
initially_assigned_at = jResp.stringOf("ticket_metric[i].initially_assigned_at");
latest_comment_added_at = jResp.stringOf("ticket_metric[i].latest_comment_added_at");
on_hold_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].on_hold_time_in_minutes.business");
on_hold_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].on_hold_time_in_minutes.calendar");
reopens = jResp.stringOf("ticket_metric[i].reopens");
replies = jResp.stringOf("ticket_metric[i].replies");
reply_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].reply_time_in_minutes.business");
reply_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].reply_time_in_minutes.calendar");
reply_time_in_secondsBusiness = jResp.stringOf("ticket_metric[i].reply_time_in_seconds.business");
reply_time_in_secondsCalendar = jResp.stringOf("ticket_metric[i].reply_time_in_seconds.calendar");
requester_updated_at = jResp.stringOf("ticket_metric[i].requester_updated_at");
requester_wait_time_in_minutesBusiness = jResp.stringOf("ticket_metric[i].requester_wait_time_in_minutes.business");
requester_wait_time_in_minutesCalendar = jResp.stringOf("ticket_metric[i].requester_wait_time_in_minutes.calendar");
solved_at = jResp.stringOf("ticket_metric[i].solved_at");
status_updated_at = jResp.stringOf("ticket_metric[i].status_updated_at");
ticket_id = jResp.stringOf("ticket_metric[i].ticket_id");
updated_at = jResp.stringOf("ticket_metric[i].updated_at");
url = jResp.stringOf("ticket_metric[i].url");
i = i+1;
}
}
}
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id
Postman Collection Item JSON
{
"name": "Show Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id",
"value": "<string>"
}
]
},
"description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
