Back to Collection Items
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http := chilkat.NewHttp()
var success bool
http.SetBasicAuth(true)
http.SetLogin("login")
http.SetPassword("password")
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "ticket": {
// "additional_collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "assignee_email": "<email>",
// "assignee_id": "<integer>",
// "attribute_value_ids": [
// "<integer>",
// "<integer>"
// ],
// "collaborator_ids": "<array>",
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "cillum_7": false
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "amet_93": "ex tempor esse ut",
// "non_e": 23632022
// }
// }
// },
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "due_at": "<dateTime>",
// "email_ccs": [
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// },
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// }
// ],
// "external_id": "<string>",
// "followers": [
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>"
// },
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>"
// }
// ],
// "group_id": "<integer>",
// "organization_id": "<integer>",
// "priority": "low",
// "problem_id": "<integer>",
// "requester_id": "<integer>",
// "safe_update": "<boolean>",
// "sharing_agreement_ids": [
// "<integer>",
// "<integer>"
// ],
// "status": "closed",
// "subject": "<string>",
// "tags": "<array>",
// "type": "problem",
// "updated_stamp": "<dateTime>"
// }
// }
json := chilkat.NewJsonObject()
json.UpdateString("ticket.additional_collaborators[0].email","<email>")
json.UpdateString("ticket.additional_collaborators[0].name","<string>")
json.UpdateString("ticket.additional_collaborators[1].email","<email>")
json.UpdateString("ticket.additional_collaborators[1].name","<string>")
json.UpdateString("ticket.assignee_email","<email>")
json.UpdateString("ticket.assignee_id","<integer>")
json.UpdateString("ticket.attribute_value_ids[0]","<integer>")
json.UpdateString("ticket.attribute_value_ids[1]","<integer>")
json.UpdateString("ticket.collaborator_ids","<array>")
json.UpdateString("ticket.comment.attachments[0].content_type","<string>")
json.UpdateString("ticket.comment.attachments[0].content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[0].file_name","<string>")
json.UpdateString("ticket.comment.attachments[0].height","<string>")
json.UpdateString("ticket.comment.attachments[0].id","<integer>")
json.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].size","<integer>")
json.UpdateString("ticket.comment.attachments[0].url","<string>")
json.UpdateString("ticket.comment.attachments[0].width","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
json.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
json.UpdateString("ticket.comment.attachments[1].content_type","<string>")
json.UpdateString("ticket.comment.attachments[1].content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[1].file_name","<string>")
json.UpdateString("ticket.comment.attachments[1].height","<string>")
json.UpdateString("ticket.comment.attachments[1].id","<integer>")
json.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].size","<integer>")
json.UpdateString("ticket.comment.attachments[1].url","<string>")
json.UpdateString("ticket.comment.attachments[1].width","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
json.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
json.UpdateString("ticket.comment.audit_id","<integer>")
json.UpdateString("ticket.comment.author_id","<integer>")
json.UpdateString("ticket.comment.body","<string>")
json.UpdateString("ticket.comment.created_at","<dateTime>")
json.UpdateString("ticket.comment.html_body","<string>")
json.UpdateString("ticket.comment.id","<integer>")
json.UpdateBool("ticket.comment.metadata.cillum_7",false)
json.UpdateString("ticket.comment.plain_body","<string>")
json.UpdateString("ticket.comment.public","<boolean>")
json.UpdateString("ticket.comment.type","<string>")
json.UpdateString("ticket.comment.uploads[0]","<string>")
json.UpdateString("ticket.comment.uploads[1]","<string>")
json.UpdateString("ticket.comment.via.channel","<string>")
json.UpdateString("ticket.comment.via.source.amet_93","ex tempor esse ut")
json.UpdateInt("ticket.comment.via.source.non_e",23632022)
json.UpdateString("ticket.custom_fields","<array>")
json.UpdateString("ticket.custom_status_id","<integer>")
json.UpdateString("ticket.due_at","<dateTime>")
json.UpdateString("ticket.email_ccs[0].action","delete")
json.UpdateString("ticket.email_ccs[0].user_email","<email>")
json.UpdateString("ticket.email_ccs[0].user_id","<string>")
json.UpdateString("ticket.email_ccs[0].user_name","<string>")
json.UpdateString("ticket.email_ccs[1].action","put")
json.UpdateString("ticket.email_ccs[1].user_email","<email>")
json.UpdateString("ticket.email_ccs[1].user_id","<string>")
json.UpdateString("ticket.email_ccs[1].user_name","<string>")
json.UpdateString("ticket.external_id","<string>")
json.UpdateString("ticket.followers[0].action","put")
json.UpdateString("ticket.followers[0].user_email","<email>")
json.UpdateString("ticket.followers[0].user_id","<string>")
json.UpdateString("ticket.followers[1].action","delete")
json.UpdateString("ticket.followers[1].user_email","<email>")
json.UpdateString("ticket.followers[1].user_id","<string>")
json.UpdateString("ticket.group_id","<integer>")
json.UpdateString("ticket.organization_id","<integer>")
json.UpdateString("ticket.priority","low")
json.UpdateString("ticket.problem_id","<integer>")
json.UpdateString("ticket.requester_id","<integer>")
json.UpdateString("ticket.safe_update","<boolean>")
json.UpdateString("ticket.sharing_agreement_ids[0]","<integer>")
json.UpdateString("ticket.sharing_agreement_ids[1]","<integer>")
json.UpdateString("ticket.status","closed")
json.UpdateString("ticket.subject","<string>")
json.UpdateString("ticket.tags","<array>")
json.UpdateString("ticket.type","problem")
json.UpdateString("ticket.updated_stamp","<dateTime>")
http.SetRequestHeader("Content-Type","application/json")
http.SetRequestHeader("Accept","application/json")
sbRequestBody := chilkat.NewStringBuilder()
json.EmitSb(sbRequestBody)
resp := http.PTextSb("PUT","https://example.zendesk.com/api/v2/tickets/:ticket_id",sbRequestBody,"utf-8","application/json",false,false)
if http.LastMethodSuccess() == false {
fmt.Println(http.LastErrorText())
http.DisposeHttp()
json.DisposeJsonObject()
sbRequestBody.DisposeStringBuilder()
return
}
sbResponseBody := chilkat.NewStringBuilder()
resp.GetBodySb(sbResponseBody)
jResp := chilkat.NewJsonObject()
jResp.LoadSb(sbResponseBody)
jResp.SetEmitCompact(false)
fmt.Println("Response Body:")
fmt.Println(*jResp.Emit())
respStatusCode := resp.StatusCode()
fmt.Println("Response Status Code = ", respStatusCode)
if respStatusCode >= 400 {
fmt.Println("Response Header:")
fmt.Println(resp.Header())
fmt.Println("Failed.")
resp.DisposeHttpResponse()
http.DisposeHttp()
json.DisposeJsonObject()
sbRequestBody.DisposeStringBuilder()
sbResponseBody.DisposeStringBuilder()
jResp.DisposeJsonObject()
return
}
resp.DisposeHttpResponse()
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "audit": {
// "author_id": "<integer>",
// "created_at": "<dateTime>",
// "events": "<array>",
// "id": "<integer>",
// "metadata": {},
// "ticket_id": "<integer>",
// "via": {
// "channel": "<string>",
// "source": {
// "from": {
// "address": "<string>",
// "id": "<integer>",
// "name": "<string>",
// "title": "<string>"
// },
// "rel": "<string>",
// "to": {
// "address": "<string>",
// "name": "<string>"
// },
// "nullaa62": -20078804,
// "quisfc": false
// }
// }
// },
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "exe0": true,
// "velit_e": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "closed",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "ad33": false,
// "quis_f4": true,
// "adipisicing_d": false,
// "occaecat_4d7": 98409446.93072239
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
var email *string = new(string)
var name *string = new(string)
Author_id := jResp.StringOf("audit.author_id")
Created_at := jResp.StringOf("audit.created_at")
Events := jResp.StringOf("audit.events")
Id := jResp.StringOf("audit.id")
Ticket_id := jResp.StringOf("audit.ticket_id")
Channel := jResp.StringOf("audit.via.channel")
Address := jResp.StringOf("audit.via.source.from.address")
FromId := jResp.StringOf("audit.via.source.from.id")
Name := jResp.StringOf("audit.via.source.from.name")
Title := jResp.StringOf("audit.via.source.from.title")
Rel := jResp.StringOf("audit.via.source.rel")
ToAddress := jResp.StringOf("audit.via.source.to.address")
ToName := jResp.StringOf("audit.via.source.to.name")
Nullaa62 := jResp.IntOf("audit.via.source.nullaa62")
Quisfc := jResp.BoolOf("audit.via.source.quisfc")
Requester_id := jResp.StringOf("ticket.requester_id")
Allow_attachments := jResp.StringOf("ticket.allow_attachments")
Allow_channelback := jResp.StringOf("ticket.allow_channelback")
Assignee_email := jResp.StringOf("ticket.assignee_email")
Assignee_id := jResp.StringOf("ticket.assignee_id")
Attribute_value_ids := jResp.StringOf("ticket.attribute_value_ids")
Brand_id := jResp.StringOf("ticket.brand_id")
Collaborator_ids := jResp.StringOf("ticket.collaborator_ids")
ticketCreated_at := jResp.StringOf("ticket.created_at")
Custom_fields := jResp.StringOf("ticket.custom_fields")
Custom_status_id := jResp.StringOf("ticket.custom_status_id")
Description := jResp.StringOf("ticket.description")
Due_at := jResp.StringOf("ticket.due_at")
Email_cc_ids := jResp.StringOf("ticket.email_cc_ids")
External_id := jResp.StringOf("ticket.external_id")
Follower_ids := jResp.StringOf("ticket.follower_ids")
Followup_ids := jResp.StringOf("ticket.followup_ids")
Forum_topic_id := jResp.StringOf("ticket.forum_topic_id")
From_messaging_channel := jResp.StringOf("ticket.from_messaging_channel")
Group_id := jResp.StringOf("ticket.group_id")
Has_incidents := jResp.StringOf("ticket.has_incidents")
ticketId := jResp.StringOf("ticket.id")
Is_public := jResp.StringOf("ticket.is_public")
Macro_id := jResp.StringOf("ticket.macro_id")
Macro_ids := jResp.StringOf("ticket.macro_ids")
Organization_id := jResp.StringOf("ticket.organization_id")
Priority := jResp.StringOf("ticket.priority")
Problem_id := jResp.StringOf("ticket.problem_id")
Raw_subject := jResp.StringOf("ticket.raw_subject")
Recipient := jResp.StringOf("ticket.recipient")
Safe_update := jResp.StringOf("ticket.safe_update")
Exe0 := jResp.BoolOf("ticket.satisfaction_rating.exe0")
Velit_e := jResp.BoolOf("ticket.satisfaction_rating.velit_e")
Sharing_agreement_ids := jResp.StringOf("ticket.sharing_agreement_ids")
Status := jResp.StringOf("ticket.status")
Subject := jResp.StringOf("ticket.subject")
Submitter_id := jResp.StringOf("ticket.submitter_id")
Tags := jResp.StringOf("ticket.tags")
Ticket_form_id := jResp.StringOf("ticket.ticket_form_id")
v_Type := jResp.StringOf("ticket.type")
Updated_at := jResp.StringOf("ticket.updated_at")
Updated_stamp := jResp.StringOf("ticket.updated_stamp")
v_Url := jResp.StringOf("ticket.url")
ViaChannel := jResp.StringOf("ticket.via.channel")
Ad33 := jResp.BoolOf("ticket.via.source.ad33")
Quis_f4 := jResp.BoolOf("ticket.via.source.quis_f4")
Adipisicing_d := jResp.BoolOf("ticket.via.source.adipisicing_d")
Occaecat_4d7 := jResp.StringOf("ticket.via.source.occaecat_4d7")
Via_followup_source_id := jResp.StringOf("ticket.via_followup_source_id")
Via_id := jResp.StringOf("ticket.via_id")
i := 0
count_i := jResp.SizeOfArray("ticket.collaborators")
for i < count_i {
jResp.SetI(i)
email = jResp.StringOf("ticket.collaborators[i].email")
name = jResp.StringOf("ticket.collaborators[i].name")
i = i + 1
}
http.DisposeHttp()
json.DisposeJsonObject()
sbRequestBody.DisposeStringBuilder()
sbResponseBody.DisposeStringBuilder()
jResp.DisposeJsonObject()
Curl Command
curl -u login:password -X PUT
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"cillum_7": false
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"amet_93": "ex tempor esse ut",
"non_e": 23632022
}
}
},
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "low",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "problem",
"updated_stamp": "<dateTime>"
}
}'
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Update Ticket",
"request": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
}
},
"response": [
{
"name": "Successful request",
"originalRequest": {
"method": "PUT",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7\": false\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"amet_93\": \"ex tempor esse ut\",\n \"non_e\": 23632022\n }\n }\n },\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"low\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"problem\",\n \"updated_stamp\": \"<dateTime>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"audit\": {\n \"author_id\": \"<integer>\",\n \"created_at\": \"<dateTime>\",\n \"events\": \"<array>\",\n \"id\": \"<integer>\",\n \"metadata\": {},\n \"ticket_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n },\n \"nullaa62\": -20078804,\n \"quisfc\": false\n }\n }\n },\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"exe0\": true,\n \"velit_e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ad33\": false,\n \"quis_f4\": true,\n \"adipisicing_d\": false,\n \"occaecat_4d7\": 98409446.93072239\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
