Go / Support API / List Ticket Metrics
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global_Ref.html">Global Unlock Sample for sample code.
http := chilkat.NewHttp()
var success bool
http.SetBasicAuth(true)
http.SetLogin("login")
http.SetPassword("password")
http.SetRequestHeader("Accept","application/json")
sbResponseBody := chilkat.NewStringBuilder()
success = http.QuickGetSb("https://example.zendesk.com/api/v2/ticket_metrics",sbResponseBody)
if success == false {
fmt.Println(http.LastErrorText())
http.DisposeHttp()
sbResponseBody.DisposeStringBuilder()
return
}
jResp := chilkat.NewJsonObject()
jResp.LoadSb(sbResponseBody)
jResp.SetEmitCompact(false)
fmt.Println("Response Body:")
fmt.Println(*jResp.Emit())
respStatusCode := http.LastStatus()
fmt.Println("Response Status Code = ", respStatusCode)
if respStatusCode >= 400 {
fmt.Println("Response Header:")
fmt.Println(http.LastHeader())
fmt.Println("Failed.")
http.DisposeHttp()
sbResponseBody.DisposeStringBuilder()
jResp.DisposeJsonObject()
return
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket_metrics": [
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// },
// {
// "agent_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "assigned_at": "<dateTime>",
// "assignee_stations": "<integer>",
// "assignee_updated_at": "<dateTime>",
// "created_at": "<dateTime>",
// "custom_status_updated_at": "<dateTime>",
// "first_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "full_resolution_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "group_stations": "<integer>",
// "id": "<integer>",
// "initially_assigned_at": "<dateTime>",
// "latest_comment_added_at": "<dateTime>",
// "on_hold_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reopens": "<integer>",
// "replies": "<integer>",
// "reply_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "reply_time_in_seconds": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "requester_updated_at": "<dateTime>",
// "requester_wait_time_in_minutes": {
// "business": "<integer>",
// "calendar": "<integer>"
// },
// "solved_at": "<dateTime>",
// "status_updated_at": "<dateTime>",
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
var Business *string = new(string)
var Calendar *string = new(string)
var assigned_at *string = new(string)
var assignee_stations *string = new(string)
assignee_ var updated_at *string = new(string)
var created_at *string = new(string)
custom_ var status_updated_at *string = new(string)
first_resolution_time_in_minutes var Business *string = new(string)
first_resolution_time_in_minutes var Calendar *string = new(string)
var full_resolution_time_in_minutesBusiness *string = new(string)
full_resolution_time_in_minutes var Calendar *string = new(string)
var group_stations *string = new(string)
var id *string = new(string)
var initially_assigned_at *string = new(string)
var latest_comment_added_at *string = new(string)
var on_hold_time_in_minutesBusiness *string = new(string)
on_hold_time_in_minutes var Calendar *string = new(string)
var reopens *string = new(string)
var replies *string = new(string)
var reply_time_in_minutesBusiness *string = new(string)
var reply_time_in_minutesCalendar *string = new(string)
var reply_time_in_secondsBusiness *string = new(string)
reply_time_in_seconds var Calendar *string = new(string)
var requester_updated_at *string = new(string)
var requester_wait_time_in_minutesBusiness *string = new(string)
requester_wait_time_in_minutes var Calendar *string = new(string)
var solved_at *string = new(string)
var status_updated_at *string = new(string)
ticket_ var id *string = new(string)
var updated_at *string = new(string)
var url *string = new(string)
i := 0
count_i := jResp.SizeOfArray("ticket_metrics")
for i < count_i {
jResp.SetI(i)
Business = jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.business")
Calendar = jResp.StringOf("ticket_metrics[i].agent_wait_time_in_minutes.calendar")
assigned_at = jResp.StringOf("ticket_metrics[i].assigned_at")
assignee_stations = jResp.StringOf("ticket_metrics[i].assignee_stations")
assignee_updated_at = jResp.StringOf("ticket_metrics[i].assignee_updated_at")
created_at = jResp.StringOf("ticket_metrics[i].created_at")
custom_status_updated_at = jResp.StringOf("ticket_metrics[i].custom_status_updated_at")
first_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.business")
first_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].first_resolution_time_in_minutes.calendar")
full_resolution_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.business")
full_resolution_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].full_resolution_time_in_minutes.calendar")
group_stations = jResp.StringOf("ticket_metrics[i].group_stations")
id = jResp.StringOf("ticket_metrics[i].id")
initially_assigned_at = jResp.StringOf("ticket_metrics[i].initially_assigned_at")
latest_comment_added_at = jResp.StringOf("ticket_metrics[i].latest_comment_added_at")
on_hold_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.business")
on_hold_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].on_hold_time_in_minutes.calendar")
reopens = jResp.StringOf("ticket_metrics[i].reopens")
replies = jResp.StringOf("ticket_metrics[i].replies")
reply_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.business")
reply_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].reply_time_in_minutes.calendar")
reply_time_in_secondsBusiness = jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.business")
reply_time_in_secondsCalendar = jResp.StringOf("ticket_metrics[i].reply_time_in_seconds.calendar")
requester_updated_at = jResp.StringOf("ticket_metrics[i].requester_updated_at")
requester_wait_time_in_minutesBusiness = jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.business")
requester_wait_time_in_minutesCalendar = jResp.StringOf("ticket_metrics[i].requester_wait_time_in_minutes.calendar")
solved_at = jResp.StringOf("ticket_metrics[i].solved_at")
status_updated_at = jResp.StringOf("ticket_metrics[i].status_updated_at")
ticket_id = jResp.StringOf("ticket_metrics[i].ticket_id")
updated_at = jResp.StringOf("ticket_metrics[i].updated_at")
url = jResp.StringOf("ticket_metrics[i].url")
i = i + 1
}
http.DisposeHttp()
sbResponseBody.DisposeStringBuilder()
jResp.DisposeJsonObject()
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics
Postman Collection Item JSON
{
"name": "List Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
},
"description": "Returns a list of tickets with their metrics.\n\nTickets are ordered chronologically by created date, from newest to oldest.\nThe last ticket listed may not be the absolute oldest ticket in your account\ndue to ticket archiving.\n\nArchived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nZendesk help.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metrics\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
