Foxpro / Support API / Redact String in Comment
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LOCAL loHttp
LOCAL lnSuccess
LOCAL loResp
LOCAL loSbResponseBody
LOCAL loJResp
LOCAL lnRespStatusCode
LOCAL lcContent_type
LOCAL lcContent_url
LOCAL lcDeleted
LOCAL lcFile_name
LOCAL lcHeight
LOCAL lcId
LOCAL lcInline
LOCAL lcMalware_access_override
LOCAL lcMalware_scan_result
LOCAL lcMapped_content_url
LOCAL lcSize
LOCAL lcUrl
LOCAL lcWidth
LOCAL j
LOCAL lnCount_j
LOCAL lcStrVal
LOCAL lcAudit_id
LOCAL lcAuthor_id
LOCAL lcBody
LOCAL lcCreated_at
LOCAL lcHtml_body
LOCAL lcId
LOCAL lcAliquipf9_
LOCAL lcPlain_body
LOCAL lcV_Public
LOCAL lcV_Type
LOCAL lcChannel
LOCAL lnMollit8
LOCAL i
LOCAL lnCount_i
* This example assumes the Chilkat API to have been previously unlocked.
* See Global Unlock Sample for sample code.
* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.Http')
loHttp = CreateObject('Chilkat.Http')
loHttp.BasicAuth = 1
loHttp.Login = "login"
loHttp.Password = "password"
loHttp.SetRequestHeader("Accept","application/json")
loResp = loHttp.QuickRequest("PUT","https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact")
IF (loHttp.LastMethodSuccess = 0) THEN
? loHttp.LastErrorText
RELEASE loHttp
CANCEL
ENDIF
* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.StringBuilder')
loSbResponseBody = CreateObject('Chilkat.StringBuilder')
loResp.GetBodySb(loSbResponseBody)
* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.JsonObject')
loJResp = CreateObject('Chilkat.JsonObject')
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = 0
? "Response Body:"
? loJResp.Emit()
lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + STR(lnRespStatusCode)
IF (lnRespStatusCode >= 400) THEN
? "Response Header:"
? loResp.Header
? "Failed."
RELEASE loResp
RELEASE loHttp
RELEASE loSbResponseBody
RELEASE loJResp
CANCEL
ENDIF
RELEASE loResp
* Sample JSON response:
* (Sample code for parsing the JSON response is shown below)
* {
* "comment": {
* "attachments": [
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>",
* "thumbnails": [
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>"
* },
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>"
* }
* ]
* },
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>",
* "thumbnails": [
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>"
* },
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>"
* }
* ]
* }
* ],
* "audit_id": "<integer>",
* "author_id": "<integer>",
* "body": "<string>",
* "created_at": "<dateTime>",
* "html_body": "<string>",
* "id": "<integer>",
* "metadata": {
* "aliquipf9_": 29396975.17451787
* },
* "plain_body": "<string>",
* "public": "<boolean>",
* "type": "<string>",
* "uploads": [
* "<string>",
* "<string>"
* ],
* "via": {
* "channel": "<string>",
* "source": {
* "mollit8": -84219258
* }
* }
* }
* }
* Sample code for parsing the JSON response...
* Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
lcAudit_id = loJResp.StringOf("comment.audit_id")
lcAuthor_id = loJResp.StringOf("comment.author_id")
lcBody = loJResp.StringOf("comment.body")
lcCreated_at = loJResp.StringOf("comment.created_at")
lcHtml_body = loJResp.StringOf("comment.html_body")
lcId = loJResp.StringOf("comment.id")
lcAliquipf9_ = loJResp.StringOf("comment.metadata.aliquipf9_")
lcPlain_body = loJResp.StringOf("comment.plain_body")
lcV_Public = loJResp.StringOf("comment.public")
lcV_Type = loJResp.StringOf("comment.type")
lcChannel = loJResp.StringOf("comment.via.channel")
lnMollit8 = loJResp.IntOf("comment.via.source.mollit8")
i = 0
lnCount_i = loJResp.SizeOfArray("comment.attachments")
DO WHILE i < lnCount_i
loJResp.I = i
lcContent_type = loJResp.StringOf("comment.attachments[i].content_type")
lcContent_url = loJResp.StringOf("comment.attachments[i].content_url")
lcDeleted = loJResp.StringOf("comment.attachments[i].deleted")
lcFile_name = loJResp.StringOf("comment.attachments[i].file_name")
lcHeight = loJResp.StringOf("comment.attachments[i].height")
lcId = loJResp.StringOf("comment.attachments[i].id")
lcInline = loJResp.StringOf("comment.attachments[i].inline")
lcMalware_access_override = loJResp.StringOf("comment.attachments[i].malware_access_override")
lcMalware_scan_result = loJResp.StringOf("comment.attachments[i].malware_scan_result")
lcMapped_content_url = loJResp.StringOf("comment.attachments[i].mapped_content_url")
lcSize = loJResp.StringOf("comment.attachments[i].size")
lcUrl = loJResp.StringOf("comment.attachments[i].url")
lcWidth = loJResp.StringOf("comment.attachments[i].width")
j = 0
lnCount_j = loJResp.SizeOfArray("comment.attachments[i].thumbnails")
DO WHILE j < lnCount_j
loJResp.J = j
lcContent_type = loJResp.StringOf("comment.attachments[i].thumbnails[j].content_type")
lcContent_url = loJResp.StringOf("comment.attachments[i].thumbnails[j].content_url")
lcDeleted = loJResp.StringOf("comment.attachments[i].thumbnails[j].deleted")
lcFile_name = loJResp.StringOf("comment.attachments[i].thumbnails[j].file_name")
lcHeight = loJResp.StringOf("comment.attachments[i].thumbnails[j].height")
lcId = loJResp.StringOf("comment.attachments[i].thumbnails[j].id")
lcInline = loJResp.StringOf("comment.attachments[i].thumbnails[j].inline")
lcMalware_access_override = loJResp.StringOf("comment.attachments[i].thumbnails[j].malware_access_override")
lcMalware_scan_result = loJResp.StringOf("comment.attachments[i].thumbnails[j].malware_scan_result")
lcMapped_content_url = loJResp.StringOf("comment.attachments[i].thumbnails[j].mapped_content_url")
lcSize = loJResp.StringOf("comment.attachments[i].thumbnails[j].size")
lcUrl = loJResp.StringOf("comment.attachments[i].thumbnails[j].url")
lcWidth = loJResp.StringOf("comment.attachments[i].thumbnails[j].width")
j = j + 1
ENDDO
i = i + 1
ENDDO
i = 0
lnCount_i = loJResp.SizeOfArray("comment.uploads")
DO WHILE i < lnCount_i
loJResp.I = i
lcStrVal = loJResp.StringOf("comment.uploads[i]")
i = i + 1
ENDDO
RELEASE loHttp
RELEASE loSbResponseBody
RELEASE loJResp
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact
Postman Collection Item JSON
{
"name": "Redact String in Comment",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":ticket_comment_id",
"redact"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
},
{
"key": "ticket_comment_id",
"value": "<integer>"
}
]
},
"description": "Permanently removes words or strings from a ticket comment. Specify the string to redact in an object with a `text` property. Example: `'{\"text\": \"987-65-4320\"}'`. The characters of the word or string are replaced by the ▇ symbol.\n\nIf the comment was made by email, the endpoint also attempts to redact the string from the original email retained by Zendesk for audit purposes.\n\n**Note**: If you use the rich text editor, support for redacting formatted text (bold, italics, hyperlinks) is limited.\n\nRedaction is permanent. You can't undo the redaction or see *what* was removed. Once a ticket is closed, you can no longer redact strings from its comments.\n\nTo use this endpoint, the \"Agents can delete tickets\" option must be enabled in the Zendesk Support admin interface at **Admin** > **Settings** > **Agents**.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:ticket_comment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":ticket_comment_id",
"redact"
],
"variable": [
{
"key": "ticket_id"
},
{
"key": "ticket_comment_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"aliquipf9_\": 29396975.17451787\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"mollit8\": -84219258\n }\n }\n }\n}"
}
]
}
