Foxpro / Support API / Create Ticket
Back to Collection Items
LOCAL loHttp
LOCAL lnSuccess
LOCAL loJson
LOCAL loResp
LOCAL loSbResponseBody
LOCAL loJResp
LOCAL lnRespStatusCode
LOCAL lcEmail
LOCAL lcName
LOCAL lcRequester_id
LOCAL lcAllow_attachments
LOCAL lcAllow_channelback
LOCAL lcAssignee_email
LOCAL lcAssignee_id
LOCAL lcAttribute_value_ids
LOCAL lcBrand_id
LOCAL lcCollaborator_ids
LOCAL lcCreated_at
LOCAL lcCustom_fields
LOCAL lcCustom_status_id
LOCAL lcDescription
LOCAL lcDue_at
LOCAL lcEmail_cc_ids
LOCAL lcExternal_id
LOCAL lcFollower_ids
LOCAL lcFollowup_ids
LOCAL lcForum_topic_id
LOCAL lcFrom_messaging_channel
LOCAL lcGroup_id
LOCAL lcHas_incidents
LOCAL lcId
LOCAL lcIs_public
LOCAL lcMacro_id
LOCAL lcMacro_ids
LOCAL lcOrganization_id
LOCAL lcPriority
LOCAL lcProblem_id
LOCAL lcRaw_subject
LOCAL lcRecipient
LOCAL lcSafe_update
LOCAL lcIn_11
LOCAL lcSharing_agreement_ids
LOCAL lcStatus
LOCAL lcSubject
LOCAL lcSubmitter_id
LOCAL lcTags
LOCAL lcTicket_form_id
LOCAL lcV_Type
LOCAL lcUpdated_at
LOCAL lcUpdated_stamp
LOCAL lcV_Url
LOCAL lcChannel
LOCAL lcUt__a
LOCAL lnDolored2b
LOCAL lnMollit1a6
LOCAL lcVia_followup_source_id
LOCAL lcVia_id
LOCAL i
LOCAL lnCount_i
* This example assumes the Chilkat API to have been previously unlocked.
* See Global Unlock Sample for sample code.
* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.Http')
loHttp = CreateObject('Chilkat.Http')
loHttp.BasicAuth = 1
loHttp.Login = "login"
loHttp.Password = "password"
* Use this online tool to generate code from sample JSON: Generate Code to Create JSON
* The following JSON is sent in the request body.
* {
* "ticket": {
* "comment": {
* "attachments": [
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>",
* "thumbnails": [
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>"
* },
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>"
* }
* ]
* },
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>",
* "thumbnails": [
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>"
* },
* {
* "content_type": "<string>",
* "content_url": "<string>",
* "deleted": "<boolean>",
* "file_name": "<string>",
* "height": "<string>",
* "id": "<integer>",
* "inline": "<boolean>",
* "malware_access_override": "<boolean>",
* "malware_scan_result": "<string>",
* "mapped_content_url": "<string>",
* "size": "<integer>",
* "url": "<string>",
* "width": "<string>"
* }
* ]
* }
* ],
* "audit_id": "<integer>",
* "author_id": "<integer>",
* "body": "<string>",
* "created_at": "<dateTime>",
* "html_body": "<string>",
* "id": "<integer>",
* "metadata": {
* "occaecat_2d1": -71498595,
* "incididunt3": -68401909.632414,
* "nond": -22715203,
* "voluptate9e": -92868072
* },
* "plain_body": "<string>",
* "public": "<boolean>",
* "type": "<string>",
* "uploads": [
* "<string>",
* "<string>"
* ],
* "via": {
* "channel": "<string>",
* "source": {
* "ut797": -65734664.31848694,
* "incididunt_14a": 54532844.54826489,
* "enim_2": false,
* "sed_ac": 43217710
* }
* }
* },
* "additional_collaborators": [
* {
* "email": "<email>",
* "name": "<string>"
* },
* {
* "email": "<email>",
* "name": "<string>"
* }
* ],
* "assignee_email": "<email>",
* "assignee_id": "<integer>",
* "attribute_value_ids": [
* "<integer>",
* "<integer>"
* ],
* "collaborator_ids": "<array>",
* "custom_fields": "<array>",
* "custom_status_id": "<integer>",
* "due_at": "<dateTime>",
* "email_ccs": [
* {
* "action": "put",
* "user_email": "<email>",
* "user_id": "<string>",
* "user_name": "<string>"
* },
* {
* "action": "delete",
* "user_email": "<email>",
* "user_id": "<string>",
* "user_name": "<string>"
* }
* ],
* "external_id": "<string>",
* "followers": [
* {
* "action": "put",
* "user_email": "<email>",
* "user_id": "<string>"
* },
* {
* "action": "delete",
* "user_email": "<email>",
* "user_id": "<string>"
* }
* ],
* "group_id": "<integer>",
* "organization_id": "<integer>",
* "priority": "urgent",
* "problem_id": "<integer>",
* "requester_id": "<integer>",
* "safe_update": "<boolean>",
* "sharing_agreement_ids": [
* "<integer>",
* "<integer>"
* ],
* "status": "closed",
* "subject": "<string>",
* "tags": "<array>",
* "type": "task",
* "updated_stamp": "<dateTime>",
* "brand_id": "<integer>",
* "collaborators": "<array>",
* "email_cc_ids": "<array>",
* "follower_ids": "<array>",
* "macro_ids": "<array>",
* "raw_subject": "<string>",
* "recipient": "<string>",
* "submitter_id": "<integer>",
* "ticket_form_id": "<integer>",
* "via": {
* "channel": "<string>",
* "source": {
* "from": {
* "address": "<string>",
* "id": "<integer>",
* "name": "<string>",
* "title": "<string>"
* },
* "rel": "<string>",
* "to": {
* "address": "<string>",
* "name": "<string>"
* }
* }
* },
* "via_followup_source_id": "<integer>"
* }
* }
* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.JsonObject')
loJson = CreateObject('Chilkat.JsonObject')
loJson.UpdateString("ticket.comment.attachments[0].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[0].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[0].height","<string>")
loJson.UpdateString("ticket.comment.attachments[0].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[0].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].width","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].height","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[0].width","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].height","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].url","<string>")
loJson.UpdateString("ticket.comment.attachments[0].thumbnails[1].width","<string>")
loJson.UpdateString("ticket.comment.attachments[1].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[1].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[1].height","<string>")
loJson.UpdateString("ticket.comment.attachments[1].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[1].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].width","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].height","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[0].width","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_type","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].deleted","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].file_name","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].height","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].id","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].inline","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_access_override","<boolean>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].malware_scan_result","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].mapped_content_url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].size","<integer>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].url","<string>")
loJson.UpdateString("ticket.comment.attachments[1].thumbnails[1].width","<string>")
loJson.UpdateString("ticket.comment.audit_id","<integer>")
loJson.UpdateString("ticket.comment.author_id","<integer>")
loJson.UpdateString("ticket.comment.body","<string>")
loJson.UpdateString("ticket.comment.created_at","<dateTime>")
loJson.UpdateString("ticket.comment.html_body","<string>")
loJson.UpdateString("ticket.comment.id","<integer>")
loJson.UpdateInt("ticket.comment.metadata.occaecat_2d1",-71498595)
loJson.UpdateNumber("ticket.comment.metadata.incididunt3","-68401909.632414")
loJson.UpdateInt("ticket.comment.metadata.nond",-22715203)
loJson.UpdateInt("ticket.comment.metadata.voluptate9e",-92868072)
loJson.UpdateString("ticket.comment.plain_body","<string>")
loJson.UpdateString("ticket.comment.public","<boolean>")
loJson.UpdateString("ticket.comment.type","<string>")
loJson.UpdateString("ticket.comment.uploads[0]","<string>")
loJson.UpdateString("ticket.comment.uploads[1]","<string>")
loJson.UpdateString("ticket.comment.via.channel","<string>")
loJson.UpdateNumber("ticket.comment.via.source.ut797","-65734664.31848694")
loJson.UpdateNumber("ticket.comment.via.source.incididunt_14a","54532844.54826489")
loJson.UpdateBool("ticket.comment.via.source.enim_2",0)
loJson.UpdateInt("ticket.comment.via.source.sed_ac",43217710)
loJson.UpdateString("ticket.additional_collaborators[0].email","<email>")
loJson.UpdateString("ticket.additional_collaborators[0].name","<string>")
loJson.UpdateString("ticket.additional_collaborators[1].email","<email>")
loJson.UpdateString("ticket.additional_collaborators[1].name","<string>")
loJson.UpdateString("ticket.assignee_email","<email>")
loJson.UpdateString("ticket.assignee_id","<integer>")
loJson.UpdateString("ticket.attribute_value_ids[0]","<integer>")
loJson.UpdateString("ticket.attribute_value_ids[1]","<integer>")
loJson.UpdateString("ticket.collaborator_ids","<array>")
loJson.UpdateString("ticket.custom_fields","<array>")
loJson.UpdateString("ticket.custom_status_id","<integer>")
loJson.UpdateString("ticket.due_at","<dateTime>")
loJson.UpdateString("ticket.email_ccs[0].action","put")
loJson.UpdateString("ticket.email_ccs[0].user_email","<email>")
loJson.UpdateString("ticket.email_ccs[0].user_id","<string>")
loJson.UpdateString("ticket.email_ccs[0].user_name","<string>")
loJson.UpdateString("ticket.email_ccs[1].action","delete")
loJson.UpdateString("ticket.email_ccs[1].user_email","<email>")
loJson.UpdateString("ticket.email_ccs[1].user_id","<string>")
loJson.UpdateString("ticket.email_ccs[1].user_name","<string>")
loJson.UpdateString("ticket.external_id","<string>")
loJson.UpdateString("ticket.followers[0].action","put")
loJson.UpdateString("ticket.followers[0].user_email","<email>")
loJson.UpdateString("ticket.followers[0].user_id","<string>")
loJson.UpdateString("ticket.followers[1].action","delete")
loJson.UpdateString("ticket.followers[1].user_email","<email>")
loJson.UpdateString("ticket.followers[1].user_id","<string>")
loJson.UpdateString("ticket.group_id","<integer>")
loJson.UpdateString("ticket.organization_id","<integer>")
loJson.UpdateString("ticket.priority","urgent")
loJson.UpdateString("ticket.problem_id","<integer>")
loJson.UpdateString("ticket.requester_id","<integer>")
loJson.UpdateString("ticket.safe_update","<boolean>")
loJson.UpdateString("ticket.sharing_agreement_ids[0]","<integer>")
loJson.UpdateString("ticket.sharing_agreement_ids[1]","<integer>")
loJson.UpdateString("ticket.status","closed")
loJson.UpdateString("ticket.subject","<string>")
loJson.UpdateString("ticket.tags","<array>")
loJson.UpdateString("ticket.type","task")
loJson.UpdateString("ticket.updated_stamp","<dateTime>")
loJson.UpdateString("ticket.brand_id","<integer>")
loJson.UpdateString("ticket.collaborators","<array>")
loJson.UpdateString("ticket.email_cc_ids","<array>")
loJson.UpdateString("ticket.follower_ids","<array>")
loJson.UpdateString("ticket.macro_ids","<array>")
loJson.UpdateString("ticket.raw_subject","<string>")
loJson.UpdateString("ticket.recipient","<string>")
loJson.UpdateString("ticket.submitter_id","<integer>")
loJson.UpdateString("ticket.ticket_form_id","<integer>")
loJson.UpdateString("ticket.via.channel","<string>")
loJson.UpdateString("ticket.via.source.from.address","<string>")
loJson.UpdateString("ticket.via.source.from.id","<integer>")
loJson.UpdateString("ticket.via.source.from.name","<string>")
loJson.UpdateString("ticket.via.source.from.title","<string>")
loJson.UpdateString("ticket.via.source.rel","<string>")
loJson.UpdateString("ticket.via.source.to.address","<string>")
loJson.UpdateString("ticket.via.source.to.name","<string>")
loJson.UpdateString("ticket.via_followup_source_id","<integer>")
loHttp.SetRequestHeader("Content-Type","application/json")
loHttp.SetRequestHeader("Accept","application/json")
loResp = loHttp.PostJson3("https://example.zendesk.com/api/v2/tickets","application/json",loJson)
IF (loHttp.LastMethodSuccess = 0) THEN
? loHttp.LastErrorText
RELEASE loHttp
RELEASE loJson
CANCEL
ENDIF
* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.StringBuilder')
loSbResponseBody = CreateObject('Chilkat.StringBuilder')
loResp.GetBodySb(loSbResponseBody)
* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.JsonObject')
loJResp = CreateObject('Chilkat.JsonObject')
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = 0
? "Response Body:"
? loJResp.Emit()
lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + STR(lnRespStatusCode)
IF (lnRespStatusCode >= 400) THEN
? "Response Header:"
? loResp.Header
? "Failed."
RELEASE loResp
RELEASE loHttp
RELEASE loJson
RELEASE loSbResponseBody
RELEASE loJResp
CANCEL
ENDIF
RELEASE loResp
* Sample JSON response:
* (Sample code for parsing the JSON response is shown below)
* {
* "ticket": {
* "requester_id": "<integer>",
* "allow_attachments": "<boolean>",
* "allow_channelback": "<boolean>",
* "assignee_email": "<string>",
* "assignee_id": "<integer>",
* "attribute_value_ids": "<array>",
* "brand_id": "<integer>",
* "collaborator_ids": "<array>",
* "collaborators": [
* {
* "email": "<email>",
* "name": "<string>"
* },
* {
* "email": "<email>",
* "name": "<string>"
* }
* ],
* "comment": {},
* "created_at": "<dateTime>",
* "custom_fields": "<array>",
* "custom_status_id": "<integer>",
* "description": "<string>",
* "due_at": "<dateTime>",
* "email_cc_ids": "<array>",
* "email_ccs": {},
* "external_id": "<string>",
* "follower_ids": "<array>",
* "followers": {},
* "followup_ids": "<array>",
* "forum_topic_id": "<integer>",
* "from_messaging_channel": "<boolean>",
* "group_id": "<integer>",
* "has_incidents": "<boolean>",
* "id": "<integer>",
* "is_public": "<boolean>",
* "macro_id": "<integer>",
* "macro_ids": "<array>",
* "metadata": {},
* "organization_id": "<integer>",
* "priority": "normal",
* "problem_id": "<integer>",
* "raw_subject": "<string>",
* "recipient": "<string>",
* "requester": {},
* "safe_update": "<boolean>",
* "satisfaction_rating": {
* "in_11": -9796534.714120895
* },
* "sharing_agreement_ids": "<array>",
* "status": "hold",
* "subject": "<string>",
* "submitter_id": "<integer>",
* "tags": "<array>",
* "ticket_form_id": "<integer>",
* "type": "question",
* "updated_at": "<dateTime>",
* "updated_stamp": "<string>",
* "url": "<string>",
* "via": {
* "channel": "<string>",
* "source": {
* "Ut__a": -44750185.46031158,
* "dolored2b": 8252599,
* "mollit1a6": true
* }
* },
* "via_followup_source_id": "<integer>",
* "via_id": "<integer>",
* "voice_comment": {}
* }
* }
* Sample code for parsing the JSON response...
* Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
lcRequester_id = loJResp.StringOf("ticket.requester_id")
lcAllow_attachments = loJResp.StringOf("ticket.allow_attachments")
lcAllow_channelback = loJResp.StringOf("ticket.allow_channelback")
lcAssignee_email = loJResp.StringOf("ticket.assignee_email")
lcAssignee_id = loJResp.StringOf("ticket.assignee_id")
lcAttribute_value_ids = loJResp.StringOf("ticket.attribute_value_ids")
lcBrand_id = loJResp.StringOf("ticket.brand_id")
lcCollaborator_ids = loJResp.StringOf("ticket.collaborator_ids")
lcCreated_at = loJResp.StringOf("ticket.created_at")
lcCustom_fields = loJResp.StringOf("ticket.custom_fields")
lcCustom_status_id = loJResp.StringOf("ticket.custom_status_id")
lcDescription = loJResp.StringOf("ticket.description")
lcDue_at = loJResp.StringOf("ticket.due_at")
lcEmail_cc_ids = loJResp.StringOf("ticket.email_cc_ids")
lcExternal_id = loJResp.StringOf("ticket.external_id")
lcFollower_ids = loJResp.StringOf("ticket.follower_ids")
lcFollowup_ids = loJResp.StringOf("ticket.followup_ids")
lcForum_topic_id = loJResp.StringOf("ticket.forum_topic_id")
lcFrom_messaging_channel = loJResp.StringOf("ticket.from_messaging_channel")
lcGroup_id = loJResp.StringOf("ticket.group_id")
lcHas_incidents = loJResp.StringOf("ticket.has_incidents")
lcId = loJResp.StringOf("ticket.id")
lcIs_public = loJResp.StringOf("ticket.is_public")
lcMacro_id = loJResp.StringOf("ticket.macro_id")
lcMacro_ids = loJResp.StringOf("ticket.macro_ids")
lcOrganization_id = loJResp.StringOf("ticket.organization_id")
lcPriority = loJResp.StringOf("ticket.priority")
lcProblem_id = loJResp.StringOf("ticket.problem_id")
lcRaw_subject = loJResp.StringOf("ticket.raw_subject")
lcRecipient = loJResp.StringOf("ticket.recipient")
lcSafe_update = loJResp.StringOf("ticket.safe_update")
lcIn_11 = loJResp.StringOf("ticket.satisfaction_rating.in_11")
lcSharing_agreement_ids = loJResp.StringOf("ticket.sharing_agreement_ids")
lcStatus = loJResp.StringOf("ticket.status")
lcSubject = loJResp.StringOf("ticket.subject")
lcSubmitter_id = loJResp.StringOf("ticket.submitter_id")
lcTags = loJResp.StringOf("ticket.tags")
lcTicket_form_id = loJResp.StringOf("ticket.ticket_form_id")
lcV_Type = loJResp.StringOf("ticket.type")
lcUpdated_at = loJResp.StringOf("ticket.updated_at")
lcUpdated_stamp = loJResp.StringOf("ticket.updated_stamp")
lcV_Url = loJResp.StringOf("ticket.url")
lcChannel = loJResp.StringOf("ticket.via.channel")
lcUt__a = loJResp.StringOf("ticket.via.source.Ut__a")
lnDolored2b = loJResp.IntOf("ticket.via.source.dolored2b")
lnMollit1a6 = loJResp.BoolOf("ticket.via.source.mollit1a6")
lcVia_followup_source_id = loJResp.StringOf("ticket.via_followup_source_id")
lcVia_id = loJResp.StringOf("ticket.via_id")
i = 0
lnCount_i = loJResp.SizeOfArray("ticket.collaborators")
DO WHILE i < lnCount_i
loJResp.I = i
lcEmail = loJResp.StringOf("ticket.collaborators[i].email")
lcName = loJResp.StringOf("ticket.collaborators[i].name")
i = i + 1
ENDDO
RELEASE loHttp
RELEASE loJson
RELEASE loSbResponseBody
RELEASE loJResp
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"occaecat_2d1": -71498595,
"incididunt3": -68401909.632414,
"nond": -22715203,
"voluptate9e": -92868072
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"ut797": -65734664.31848694,
"incididunt_14a": 54532844.54826489,
"enim_2": false,
"sed_ac": 43217710
}
}
},
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "urgent",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "task",
"updated_stamp": "<dateTime>",
"brand_id": "<integer>",
"collaborators": "<array>",
"email_cc_ids": "<array>",
"follower_ids": "<array>",
"macro_ids": "<array>",
"raw_subject": "<string>",
"recipient": "<string>",
"submitter_id": "<integer>",
"ticket_form_id": "<integer>",
"via": {
"channel": "<string>",
"source": {
"from": {
"address": "<string>",
"id": "<integer>",
"name": "<string>",
"title": "<string>"
},
"rel": "<string>",
"to": {
"address": "<string>",
"name": "<string>"
}
}
},
"via_followup_source_id": "<integer>"
}
}'
https://example.zendesk.com/api/v2/tickets
Postman Collection Item JSON
{
"name": "Create Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"response": [
{
"name": "Create ticket",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Location",
"value": "<string>",
"description": {
"content": "The URL of the created ticket",
"type": "text/plain"
}
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
