Chilkat Online Tools

Foxpro / Support API / List Ticket Metric Events

Back to Collection Items

LOCAL loHttp
LOCAL lnSuccess
LOCAL loQueryParams
LOCAL loResp
LOCAL loSbResponseBody
LOCAL loJResp
LOCAL lnRespStatusCode
LOCAL lcId
LOCAL lcInstance_id
LOCAL lcMetric
LOCAL lcTicket_id
LOCAL lcTime
LOCAL lcV_type
LOCAL lcCount
LOCAL lcEnd_time
LOCAL lcNext_page
LOCAL i
LOCAL lnCount_i

* This example assumes the Chilkat API to have been previously unlocked.
* See Global Unlock Sample for sample code.

* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.Http')
loHttp = CreateObject('Chilkat.Http')

loHttp.BasicAuth = 1
loHttp.Login = "login"
loHttp.Password = "password"

* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.JsonObject')
loQueryParams = CreateObject('Chilkat.JsonObject')
loQueryParams.UpdateString("start_time","<integer>")

loHttp.SetRequestHeader("Accept","application/json")

loResp = loHttp.QuickRequestParams("GET","https://example.zendesk.com/api/v2/incremental/ticket_metric_events",loQueryParams)
IF (loHttp.LastMethodSuccess = 0) THEN
    ? loHttp.LastErrorText
    RELEASE loHttp
    RELEASE loQueryParams
    CANCEL
ENDIF

* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.StringBuilder')
loSbResponseBody = CreateObject('Chilkat.StringBuilder')
loResp.GetBodySb(loSbResponseBody)

* For versions of Chilkat < 10.0.0, use CreateObject('Chilkat_9_5_0.JsonObject')
loJResp = CreateObject('Chilkat.JsonObject')
loJResp.LoadSb(loSbResponseBody)
loJResp.EmitCompact = 0

? "Response Body:"
? loJResp.Emit()

lnRespStatusCode = loResp.StatusCode
? "Response Status Code = " + STR(lnRespStatusCode)
IF (lnRespStatusCode >= 400) THEN
    ? "Response Header:"
    ? loResp.Header
    ? "Failed."
    RELEASE loResp
    RELEASE loHttp
    RELEASE loQueryParams
    RELEASE loSbResponseBody
    RELEASE loJResp
    CANCEL
ENDIF

RELEASE loResp

* Sample JSON response:
* (Sample code for parsing the JSON response is shown below)

* {
*   "ticket_metric_events": [
*     {
*       "id": "<integer>",
*       "instance_id": "<integer>",
*       "metric": "agent_work_time",
*       "ticket_id": "<integer>",
*       "time": "<dateTime>",
*       "type": "apply_sla"
*     },
*     {
*       "id": "<integer>",
*       "instance_id": "<integer>",
*       "metric": "pausable_update_time",
*       "ticket_id": "<integer>",
*       "time": "<dateTime>",
*       "type": "pause"
*     }
*   ],
*   "count": "<integer>",
*   "end_time": "<integer>",
*   "next_page": "<string>"
* }

* Sample code for parsing the JSON response...
* Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

lcCount = loJResp.StringOf("count")
lcEnd_time = loJResp.StringOf("end_time")
lcNext_page = loJResp.StringOf("next_page")
i = 0
lnCount_i = loJResp.SizeOfArray("ticket_metric_events")
DO WHILE i < lnCount_i
    loJResp.I = i
    lcId = loJResp.StringOf("ticket_metric_events[i].id")
    lcInstance_id = loJResp.StringOf("ticket_metric_events[i].instance_id")
    lcMetric = loJResp.StringOf("ticket_metric_events[i].metric")
    lcTicket_id = loJResp.StringOf("ticket_metric_events[i].ticket_id")
    lcTime = loJResp.StringOf("ticket_metric_events[i].time")
    lcV_type = loJResp.StringOf("ticket_metric_events[i].type")
    i = i + 1
ENDDO

RELEASE loHttp
RELEASE loQueryParams
RELEASE loSbResponseBody
RELEASE loJResp

Curl Command

curl  -u login:password -G -d "start_time=%3Cinteger%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/ticket_metric_events

Postman Collection Item JSON

{
  "name": "List Ticket Metric Events",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/incremental/ticket_metric_events?start_time=<integer>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "incremental",
        "ticket_metric_events"
      ],
      "query": [
        {
          "key": "start_time",
          "value": "<integer>",
          "description": "(Required) The Unix UTC epoch time of the oldest event you're interested in. Example: 1332034771."
        }
      ]
    },
    "description": "Returns ticket metric events that occurred on or after the start time.\n\nCursor pagination returns a maximum of 100 records per page. Events are listed in chronological order.\n\nIf the results are not paginated, events will be returned as a time-based incremental export.\n\nSee [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports).\n\n#### Pagination\n* Cursor pagination\n* No pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\n#### Allowed For\n\n* Admins"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/incremental/ticket_metric_events?start_time=<integer>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "incremental",
            "ticket_metric_events"
          ],
          "query": [
            {
              "key": "start_time",
              "value": "<integer>",
              "description": "(Required) The Unix UTC epoch time of the oldest event you're interested in. Example: 1332034771."
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket_metric_events\": [\n    {\n      \"id\": \"<integer>\",\n      \"instance_id\": \"<integer>\",\n      \"metric\": \"agent_work_time\",\n      \"ticket_id\": \"<integer>\",\n      \"time\": \"<dateTime>\",\n      \"type\": \"apply_sla\"\n    },\n    {\n      \"id\": \"<integer>\",\n      \"instance_id\": \"<integer>\",\n      \"metric\": \"pausable_update_time\",\n      \"ticket_id\": \"<integer>\",\n      \"time\": \"<dateTime>\",\n      \"type\": \"pause\"\n    }\n  ],\n  \"count\": \"<integer>\",\n  \"end_time\": \"<integer>\",\n  \"next_page\": \"<string>\"\n}"
    }
  ]
}