Chilkat Online Tools

.NET Core C# / Support API / Create a Satisfaction Rating

Back to Collection Items

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Chilkat.Http http = new Chilkat.Http();
bool success;

http.BasicAuth = true;
http.Login = "login";
http.Password = "password";

http.SetRequestHeader("Accept","application/json");

Chilkat.HttpResponse resp = http.QuickRequest("POST","https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating");
if (http.LastMethodSuccess == false) {
    Debug.WriteLine(http.LastErrorText);
    return;
}

Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
resp.GetBodySb(sbResponseBody);

Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;

Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());

int respStatusCode = resp.StatusCode;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
    Debug.WriteLine("Response Header:");
    Debug.WriteLine(resp.Header);
    Debug.WriteLine("Failed.");

    return;
}

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "satisfaction_rating": [
//     {
//       "assignee_id": "<integer>",
//       "group_id": "<integer>",
//       "requester_id": "<integer>",
//       "ticket_id": "<integer>",
//       "score": "<string>",
//       "comment": "<string>",
//       "created_at": "<dateTime>",
//       "id": "<integer>",
//       "reason": "<string>",
//       "reason_code": "<integer>",
//       "reason_id": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     },
//     {
//       "assignee_id": "<integer>",
//       "group_id": "<integer>",
//       "requester_id": "<integer>",
//       "ticket_id": "<integer>",
//       "score": "<string>",
//       "comment": "<string>",
//       "created_at": "<dateTime>",
//       "id": "<integer>",
//       "reason": "<string>",
//       "reason_code": "<integer>",
//       "reason_id": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

string assignee_id;
string group_id;
string requester_id;
string ticket_id;
string score;
string comment;
string created_at;
string id;
string reason;
string reason_code;
string reason_id;
string updated_at;
string url;

int i = 0;
int count_i = jResp.SizeOfArray("satisfaction_rating");
while (i < count_i) {
    jResp.I = i;
    assignee_id = jResp.StringOf("satisfaction_rating[i].assignee_id");
    group_id = jResp.StringOf("satisfaction_rating[i].group_id");
    requester_id = jResp.StringOf("satisfaction_rating[i].requester_id");
    ticket_id = jResp.StringOf("satisfaction_rating[i].ticket_id");
    score = jResp.StringOf("satisfaction_rating[i].score");
    comment = jResp.StringOf("satisfaction_rating[i].comment");
    created_at = jResp.StringOf("satisfaction_rating[i].created_at");
    id = jResp.StringOf("satisfaction_rating[i].id");
    reason = jResp.StringOf("satisfaction_rating[i].reason");
    reason_code = jResp.StringOf("satisfaction_rating[i].reason_code");
    reason_id = jResp.StringOf("satisfaction_rating[i].reason_id");
    updated_at = jResp.StringOf("satisfaction_rating[i].updated_at");
    url = jResp.StringOf("satisfaction_rating[i].url");
    i = i + 1;
}

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating

Postman Collection Item JSON

{
  "name": "Create a Satisfaction Rating",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "satisfaction_rating"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "satisfaction_rating"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"satisfaction_rating\": [\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}