.NET Core C# / Support API / Show Ticket
Back to Collection Items
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Chilkat.Http http = new Chilkat.Http();
bool success;
http.BasicAuth = true;
http.Login = "login";
http.Password = "password";
http.SetRequestHeader("Accept","application/json");
Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
success = http.QuickGetSb("https://example.zendesk.com/api/v2/tickets/:ticket_id",sbResponseBody);
if (success == false) {
Debug.WriteLine(http.LastErrorText);
return;
}
Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;
Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());
int respStatusCode = http.LastStatus;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
Debug.WriteLine("Response Header:");
Debug.WriteLine(http.LastHeader);
Debug.WriteLine("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_11": -9796534.714120895
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "Ut__a": -44750185.46031158,
// "dolored2b": 8252599,
// "mollit1a6": true
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
string email;
string name;
string Requester_id = jResp.StringOf("ticket.requester_id");
string Allow_attachments = jResp.StringOf("ticket.allow_attachments");
string Allow_channelback = jResp.StringOf("ticket.allow_channelback");
string Assignee_email = jResp.StringOf("ticket.assignee_email");
string Assignee_id = jResp.StringOf("ticket.assignee_id");
string Attribute_value_ids = jResp.StringOf("ticket.attribute_value_ids");
string Brand_id = jResp.StringOf("ticket.brand_id");
string Collaborator_ids = jResp.StringOf("ticket.collaborator_ids");
string Created_at = jResp.StringOf("ticket.created_at");
string Custom_fields = jResp.StringOf("ticket.custom_fields");
string Custom_status_id = jResp.StringOf("ticket.custom_status_id");
string Description = jResp.StringOf("ticket.description");
string Due_at = jResp.StringOf("ticket.due_at");
string Email_cc_ids = jResp.StringOf("ticket.email_cc_ids");
string External_id = jResp.StringOf("ticket.external_id");
string Follower_ids = jResp.StringOf("ticket.follower_ids");
string Followup_ids = jResp.StringOf("ticket.followup_ids");
string Forum_topic_id = jResp.StringOf("ticket.forum_topic_id");
string From_messaging_channel = jResp.StringOf("ticket.from_messaging_channel");
string Group_id = jResp.StringOf("ticket.group_id");
string Has_incidents = jResp.StringOf("ticket.has_incidents");
string Id = jResp.StringOf("ticket.id");
string Is_public = jResp.StringOf("ticket.is_public");
string Macro_id = jResp.StringOf("ticket.macro_id");
string Macro_ids = jResp.StringOf("ticket.macro_ids");
string Organization_id = jResp.StringOf("ticket.organization_id");
string Priority = jResp.StringOf("ticket.priority");
string Problem_id = jResp.StringOf("ticket.problem_id");
string Raw_subject = jResp.StringOf("ticket.raw_subject");
string Recipient = jResp.StringOf("ticket.recipient");
string Safe_update = jResp.StringOf("ticket.safe_update");
string In_11 = jResp.StringOf("ticket.satisfaction_rating.in_11");
string Sharing_agreement_ids = jResp.StringOf("ticket.sharing_agreement_ids");
string Status = jResp.StringOf("ticket.status");
string Subject = jResp.StringOf("ticket.subject");
string Submitter_id = jResp.StringOf("ticket.submitter_id");
string Tags = jResp.StringOf("ticket.tags");
string Ticket_form_id = jResp.StringOf("ticket.ticket_form_id");
string v_Type = jResp.StringOf("ticket.type");
string Updated_at = jResp.StringOf("ticket.updated_at");
string Updated_stamp = jResp.StringOf("ticket.updated_stamp");
string v_Url = jResp.StringOf("ticket.url");
string Channel = jResp.StringOf("ticket.via.channel");
string Ut__a = jResp.StringOf("ticket.via.source.Ut__a");
int Dolored2b = jResp.IntOf("ticket.via.source.dolored2b");
bool Mollit1a6 = jResp.BoolOf("ticket.via.source.mollit1a6");
string Via_followup_source_id = jResp.StringOf("ticket.via_followup_source_id");
string Via_id = jResp.StringOf("ticket.via_id");
int i = 0;
int count_i = jResp.SizeOfArray("ticket.collaborators");
while (i < count_i) {
jResp.I = i;
email = jResp.StringOf("ticket.collaborators[i].email");
name = jResp.StringOf("ticket.collaborators[i].name");
i = i + 1;
}
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id
Postman Collection Item JSON
{
"name": "Show Ticket",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Returns a number of ticket properties though not the ticket comments. To get the comments, use [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments)\n\n#### Allowed For\n* Agents"
},
"response": [
{
"name": "Ticket",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id"
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
