Chilkat Online Tools

.NET Core C# / Support API / Show Multiple Tickets

Back to Collection Items

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Chilkat.Http http = new Chilkat.Http();
bool success;

http.BasicAuth = true;
http.Login = "login";
http.Password = "password";

Chilkat.JsonObject queryParams = new Chilkat.JsonObject();
queryParams.UpdateString("ids","<string>");

http.SetRequestHeader("Accept","application/json");

Chilkat.HttpResponse resp = http.QuickRequestParams("GET","https://example.zendesk.com/api/v2/tickets/show_many",queryParams);
if (http.LastMethodSuccess == false) {
    Debug.WriteLine(http.LastErrorText);
    return;
}

Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
resp.GetBodySb(sbResponseBody);

Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;

Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());

int respStatusCode = resp.StatusCode;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
    Debug.WriteLine("Response Header:");
    Debug.WriteLine(resp.Header);
    Debug.WriteLine("Failed.");

    return;
}

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "tickets": [
//     {
//       "requester_id": "<integer>",
//       "allow_attachments": "<boolean>",
//       "allow_channelback": "<boolean>",
//       "assignee_email": "<string>",
//       "assignee_id": "<integer>",
//       "attribute_value_ids": "<array>",
//       "brand_id": "<integer>",
//       "collaborator_ids": "<array>",
//       "collaborators": [
//         {
//           "email": "<email>",
//           "name": "<string>"
//         },
//         {
//           "email": "<email>",
//           "name": "<string>"
//         }
//       ],
//       "comment": {},
//       "created_at": "<dateTime>",
//       "custom_fields": "<array>",
//       "custom_status_id": "<integer>",
//       "description": "<string>",
//       "due_at": "<dateTime>",
//       "email_cc_ids": "<array>",
//       "email_ccs": {},
//       "external_id": "<string>",
//       "follower_ids": "<array>",
//       "followers": {},
//       "followup_ids": "<array>",
//       "forum_topic_id": "<integer>",
//       "from_messaging_channel": "<boolean>",
//       "group_id": "<integer>",
//       "has_incidents": "<boolean>",
//       "id": "<integer>",
//       "is_public": "<boolean>",
//       "macro_id": "<integer>",
//       "macro_ids": "<array>",
//       "metadata": {},
//       "organization_id": "<integer>",
//       "priority": "normal",
//       "problem_id": "<integer>",
//       "raw_subject": "<string>",
//       "recipient": "<string>",
//       "requester": {},
//       "safe_update": "<boolean>",
//       "satisfaction_rating": {
//         "magnaae": 84328139.5577608,
//         "nisi19": true
//       },
//       "sharing_agreement_ids": "<array>",
//       "status": "new",
//       "subject": "<string>",
//       "submitter_id": "<integer>",
//       "tags": "<array>",
//       "ticket_form_id": "<integer>",
//       "type": "question",
//       "updated_at": "<dateTime>",
//       "updated_stamp": "<string>",
//       "url": "<string>",
//       "via": {
//         "channel": "<string>",
//         "source": {
//           "veniam_79": 90804961.49951228
//         }
//       },
//       "via_followup_source_id": "<integer>",
//       "via_id": "<integer>",
//       "voice_comment": {}
//     },
//     {
//       "requester_id": "<integer>",
//       "allow_attachments": "<boolean>",
//       "allow_channelback": "<boolean>",
//       "assignee_email": "<string>",
//       "assignee_id": "<integer>",
//       "attribute_value_ids": "<array>",
//       "brand_id": "<integer>",
//       "collaborator_ids": "<array>",
//       "collaborators": [
//         {
//           "email": "<email>",
//           "name": "<string>"
//         },
//         {
//           "email": "<email>",
//           "name": "<string>"
//         }
//       ],
//       "comment": {},
//       "created_at": "<dateTime>",
//       "custom_fields": "<array>",
//       "custom_status_id": "<integer>",
//       "description": "<string>",
//       "due_at": "<dateTime>",
//       "email_cc_ids": "<array>",
//       "email_ccs": {},
//       "external_id": "<string>",
//       "follower_ids": "<array>",
//       "followers": {},
//       "followup_ids": "<array>",
//       "forum_topic_id": "<integer>",
//       "from_messaging_channel": "<boolean>",
//       "group_id": "<integer>",
//       "has_incidents": "<boolean>",
//       "id": "<integer>",
//       "is_public": "<boolean>",
//       "macro_id": "<integer>",
//       "macro_ids": "<array>",
//       "metadata": {},
//       "organization_id": "<integer>",
//       "priority": "high",
//       "problem_id": "<integer>",
//       "raw_subject": "<string>",
//       "recipient": "<string>",
//       "requester": {},
//       "safe_update": "<boolean>",
//       "satisfaction_rating": {
//         "eu_b": 33777312
//       },
//       "sharing_agreement_ids": "<array>",
//       "status": "hold",
//       "subject": "<string>",
//       "submitter_id": "<integer>",
//       "tags": "<array>",
//       "ticket_form_id": "<integer>",
//       "type": "incident",
//       "updated_at": "<dateTime>",
//       "updated_stamp": "<string>",
//       "url": "<string>",
//       "via": {
//         "channel": "<string>",
//         "source": {
//           "id2": "cillum minim et",
//           "eiusmod_13": -64405368,
//           "occaecat1db": 1792444.0305951983
//         }
//       },
//       "via_followup_source_id": "<integer>",
//       "via_id": "<integer>",
//       "voice_comment": {}
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

string requester_id;
string allow_attachments;
string allow_channelback;
string assignee_email;
string assignee_id;
string attribute_value_ids;
string brand_id;
string collaborator_ids;
string created_at;
string custom_fields;
string custom_status_id;
string description;
string due_at;
string email_cc_ids;
string external_id;
string follower_ids;
string followup_ids;
string forum_topic_id;
string from_messaging_channel;
string group_id;
string has_incidents;
string id;
string is_public;
string macro_id;
string macro_ids;
string organization_id;
string priority;
string problem_id;
string raw_subject;
string recipient;
string safe_update;
string Magnaae;
bool Nisi19;
string sharing_agreement_ids;
string status;
string subject;
string submitter_id;
string tags;
string ticket_form_id;
string v_type;
string updated_at;
string updated_stamp;
string url;
string Channel;
string Veniam_79;
string via_followup_source_id;
string via_id;
int Eu_b;
string Id2;
int Eiusmod_13;
string Occaecat1db;
int j;
int count_j;
string email;
string name;

int i = 0;
int count_i = jResp.SizeOfArray("tickets");
while (i < count_i) {
    jResp.I = i;
    requester_id = jResp.StringOf("tickets[i].requester_id");
    allow_attachments = jResp.StringOf("tickets[i].allow_attachments");
    allow_channelback = jResp.StringOf("tickets[i].allow_channelback");
    assignee_email = jResp.StringOf("tickets[i].assignee_email");
    assignee_id = jResp.StringOf("tickets[i].assignee_id");
    attribute_value_ids = jResp.StringOf("tickets[i].attribute_value_ids");
    brand_id = jResp.StringOf("tickets[i].brand_id");
    collaborator_ids = jResp.StringOf("tickets[i].collaborator_ids");
    created_at = jResp.StringOf("tickets[i].created_at");
    custom_fields = jResp.StringOf("tickets[i].custom_fields");
    custom_status_id = jResp.StringOf("tickets[i].custom_status_id");
    description = jResp.StringOf("tickets[i].description");
    due_at = jResp.StringOf("tickets[i].due_at");
    email_cc_ids = jResp.StringOf("tickets[i].email_cc_ids");
    external_id = jResp.StringOf("tickets[i].external_id");
    follower_ids = jResp.StringOf("tickets[i].follower_ids");
    followup_ids = jResp.StringOf("tickets[i].followup_ids");
    forum_topic_id = jResp.StringOf("tickets[i].forum_topic_id");
    from_messaging_channel = jResp.StringOf("tickets[i].from_messaging_channel");
    group_id = jResp.StringOf("tickets[i].group_id");
    has_incidents = jResp.StringOf("tickets[i].has_incidents");
    id = jResp.StringOf("tickets[i].id");
    is_public = jResp.StringOf("tickets[i].is_public");
    macro_id = jResp.StringOf("tickets[i].macro_id");
    macro_ids = jResp.StringOf("tickets[i].macro_ids");
    organization_id = jResp.StringOf("tickets[i].organization_id");
    priority = jResp.StringOf("tickets[i].priority");
    problem_id = jResp.StringOf("tickets[i].problem_id");
    raw_subject = jResp.StringOf("tickets[i].raw_subject");
    recipient = jResp.StringOf("tickets[i].recipient");
    safe_update = jResp.StringOf("tickets[i].safe_update");
    Magnaae = jResp.StringOf("tickets[i].satisfaction_rating.magnaae");
    Nisi19 = jResp.BoolOf("tickets[i].satisfaction_rating.nisi19");
    sharing_agreement_ids = jResp.StringOf("tickets[i].sharing_agreement_ids");
    status = jResp.StringOf("tickets[i].status");
    subject = jResp.StringOf("tickets[i].subject");
    submitter_id = jResp.StringOf("tickets[i].submitter_id");
    tags = jResp.StringOf("tickets[i].tags");
    ticket_form_id = jResp.StringOf("tickets[i].ticket_form_id");
    v_type = jResp.StringOf("tickets[i].type");
    updated_at = jResp.StringOf("tickets[i].updated_at");
    updated_stamp = jResp.StringOf("tickets[i].updated_stamp");
    url = jResp.StringOf("tickets[i].url");
    Channel = jResp.StringOf("tickets[i].via.channel");
    Veniam_79 = jResp.StringOf("tickets[i].via.source.veniam_79");
    via_followup_source_id = jResp.StringOf("tickets[i].via_followup_source_id");
    via_id = jResp.StringOf("tickets[i].via_id");
    Eu_b = jResp.IntOf("tickets[i].satisfaction_rating.eu_b");
    Id2 = jResp.StringOf("tickets[i].via.source.id2");
    Eiusmod_13 = jResp.IntOf("tickets[i].via.source.eiusmod_13");
    Occaecat1db = jResp.StringOf("tickets[i].via.source.occaecat1db");
    j = 0;
    count_j = jResp.SizeOfArray("tickets[i].collaborators");
    while (j < count_j) {
        jResp.J = j;
        email = jResp.StringOf("tickets[i].collaborators[j].email");
        name = jResp.StringOf("tickets[i].collaborators[j].name");
        j = j + 1;
    }

    i = i + 1;
}

Curl Command

curl  -u login:password -G -d "ids=%3Cstring%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/show_many

Postman Collection Item JSON

{
  "name": "Show Multiple Tickets",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        "show_many"
      ],
      "query": [
        {
          "key": "ids",
          "value": "<string>",
          "description": "(Required) Comma-separated list of ticket ids"
        }
      ]
    },
    "description": "Accepts a comma-separated list of ticket ids to return.\n\nThis endpoint will return up to 100 tickets records.\n\n#### Allowed For\n* Agents"
  },
  "response": [
    {
      "name": "List tickets",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/show_many?ids=<string>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            "show_many"
          ],
          "query": [
            {
              "key": "ids",
              "value": "<string>",
              "description": "(Required) Comma-separated list of ticket ids"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"tickets\": [\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"normal\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"magnaae\": 84328139.5577608,\n        \"nisi19\": true\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"new\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"question\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"veniam_79\": 90804961.49951228\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    },\n    {\n      \"requester_id\": \"<integer>\",\n      \"allow_attachments\": \"<boolean>\",\n      \"allow_channelback\": \"<boolean>\",\n      \"assignee_email\": \"<string>\",\n      \"assignee_id\": \"<integer>\",\n      \"attribute_value_ids\": \"<array>\",\n      \"brand_id\": \"<integer>\",\n      \"collaborator_ids\": \"<array>\",\n      \"collaborators\": [\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        },\n        {\n          \"email\": \"<email>\",\n          \"name\": \"<string>\"\n        }\n      ],\n      \"comment\": {},\n      \"created_at\": \"<dateTime>\",\n      \"custom_fields\": \"<array>\",\n      \"custom_status_id\": \"<integer>\",\n      \"description\": \"<string>\",\n      \"due_at\": \"<dateTime>\",\n      \"email_cc_ids\": \"<array>\",\n      \"email_ccs\": {},\n      \"external_id\": \"<string>\",\n      \"follower_ids\": \"<array>\",\n      \"followers\": {},\n      \"followup_ids\": \"<array>\",\n      \"forum_topic_id\": \"<integer>\",\n      \"from_messaging_channel\": \"<boolean>\",\n      \"group_id\": \"<integer>\",\n      \"has_incidents\": \"<boolean>\",\n      \"id\": \"<integer>\",\n      \"is_public\": \"<boolean>\",\n      \"macro_id\": \"<integer>\",\n      \"macro_ids\": \"<array>\",\n      \"metadata\": {},\n      \"organization_id\": \"<integer>\",\n      \"priority\": \"high\",\n      \"problem_id\": \"<integer>\",\n      \"raw_subject\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"requester\": {},\n      \"safe_update\": \"<boolean>\",\n      \"satisfaction_rating\": {\n        \"eu_b\": 33777312\n      },\n      \"sharing_agreement_ids\": \"<array>\",\n      \"status\": \"hold\",\n      \"subject\": \"<string>\",\n      \"submitter_id\": \"<integer>\",\n      \"tags\": \"<array>\",\n      \"ticket_form_id\": \"<integer>\",\n      \"type\": \"incident\",\n      \"updated_at\": \"<dateTime>\",\n      \"updated_stamp\": \"<string>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"id2\": \"cillum minim et\",\n          \"eiusmod_13\": -64405368,\n          \"occaecat1db\": 1792444.0305951983\n        }\n      },\n      \"via_followup_source_id\": \"<integer>\",\n      \"via_id\": \"<integer>\",\n      \"voice_comment\": {}\n    }\n  ]\n}"
    }
  ]
}