Chilkat Online Tools

.NET Core C# / Support API / Show SLA Policy

Back to Collection Items

// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

Chilkat.Http http = new Chilkat.Http();
bool success;

http.BasicAuth = true;
http.Login = "login";
http.Password = "password";

http.SetRequestHeader("Accept","application/json");

Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
success = http.QuickGetSb("https://example.zendesk.com/api/v2/slas/policies/:sla_policy_id",sbResponseBody);
if (success == false) {
    Debug.WriteLine(http.LastErrorText);
    return;
}

Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;

Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());

int respStatusCode = http.LastStatus;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
    Debug.WriteLine("Response Header:");
    Debug.WriteLine(http.LastHeader);
    Debug.WriteLine("Failed.");
    return;
}

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "sla_policy": {
//     "title": "<string>",
//     "filter": {
//       "all": [
//         {
//           "field": "<string>",
//           "operator": "<string>",
//           "value": "<string>"
//         },
//         {
//           "field": "<string>",
//           "operator": "<string>",
//           "value": "<string>"
//         }
//       ],
//       "any": [
//         {
//           "field": "<string>",
//           "operator": "<string>",
//           "value": "<string>"
//         },
//         {
//           "field": "<string>",
//           "operator": "<string>",
//           "value": "<string>"
//         }
//       ]
//     },
//     "created_at": "<dateTime>",
//     "description": "<string>",
//     "id": "<integer>",
//     "policy_metrics": [
//       {
//         "business_hours": "<boolean>",
//         "metric": "<string>",
//         "priority": "<string>",
//         "target": "<integer>"
//       },
//       {
//         "business_hours": "<boolean>",
//         "metric": "<string>",
//         "priority": "<string>",
//         "target": "<integer>"
//       }
//     ],
//     "position": "<integer>",
//     "updated_at": "<dateTime>",
//     "url": "<string>"
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

string field;
string operator;
string value;
string business_hours;
string metric;
string priority;
string target;

string Title = jResp.StringOf("sla_policy.title");
string Created_at = jResp.StringOf("sla_policy.created_at");
string Description = jResp.StringOf("sla_policy.description");
string Id = jResp.StringOf("sla_policy.id");
string Position = jResp.StringOf("sla_policy.position");
string Updated_at = jResp.StringOf("sla_policy.updated_at");
string v_Url = jResp.StringOf("sla_policy.url");
int i = 0;
int count_i = jResp.SizeOfArray("sla_policy.filter.all");
while (i < count_i) {
    jResp.I = i;
    field = jResp.StringOf("sla_policy.filter.all[i].field");
    operator = jResp.StringOf("sla_policy.filter.all[i].operator");
    value = jResp.StringOf("sla_policy.filter.all[i].value");
    i = i + 1;
}

i = 0;
count_i = jResp.SizeOfArray("sla_policy.filter.any");
while (i < count_i) {
    jResp.I = i;
    field = jResp.StringOf("sla_policy.filter.any[i].field");
    operator = jResp.StringOf("sla_policy.filter.any[i].operator");
    value = jResp.StringOf("sla_policy.filter.any[i].value");
    i = i + 1;
}

i = 0;
count_i = jResp.SizeOfArray("sla_policy.policy_metrics");
while (i < count_i) {
    jResp.I = i;
    business_hours = jResp.StringOf("sla_policy.policy_metrics[i].business_hours");
    metric = jResp.StringOf("sla_policy.policy_metrics[i].metric");
    priority = jResp.StringOf("sla_policy.policy_metrics[i].priority");
    target = jResp.StringOf("sla_policy.policy_metrics[i].target");
    i = i + 1;
}

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/slas/policies/:sla_policy_id

Postman Collection Item JSON

{
  "name": "Show SLA Policy",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/slas/policies/:sla_policy_id",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "slas",
        "policies",
        ":sla_policy_id"
      ],
      "variable": [
        {
          "key": "sla_policy_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "#### Availability\n\n* Accounts on the Support Professional or Suite Growth plan or above\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/slas/policies/:sla_policy_id",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "slas",
            "policies",
            ":sla_policy_id"
          ],
          "variable": [
            {
              "key": "sla_policy_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"sla_policy\": {\n    \"title\": \"<string>\",\n    \"filter\": {\n      \"all\": [\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        },\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ],\n      \"any\": [\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        },\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ]\n    },\n    \"created_at\": \"<dateTime>\",\n    \"description\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"policy_metrics\": [\n      {\n        \"business_hours\": \"<boolean>\",\n        \"metric\": \"<string>\",\n        \"priority\": \"<string>\",\n        \"target\": \"<integer>\"\n      },\n      {\n        \"business_hours\": \"<boolean>\",\n        \"metric\": \"<string>\",\n        \"priority\": \"<string>\",\n        \"target\": \"<integer>\"\n      }\n    ],\n    \"position\": \"<integer>\",\n    \"updated_at\": \"<dateTime>\",\n    \"url\": \"<string>\"\n  }\n}"
    }
  ]
}