.NET Core C# / Support API / Update Request
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// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Chilkat.Http http = new Chilkat.Http();
bool success;
http.BasicAuth = true;
http.Login = "login";
http.Password = "password";
http.SetRequestHeader("Accept","application/json");
Chilkat.HttpResponse resp = http.QuickRequest("PUT","https://example.zendesk.com/api/v2/requests/:request_id");
if (http.LastMethodSuccess == false) {
Debug.WriteLine(http.LastErrorText);
return;
}
Chilkat.StringBuilder sbResponseBody = new Chilkat.StringBuilder();
resp.GetBodySb(sbResponseBody);
Chilkat.JsonObject jResp = new Chilkat.JsonObject();
jResp.LoadSb(sbResponseBody);
jResp.EmitCompact = false;
Debug.WriteLine("Response Body:");
Debug.WriteLine(jResp.Emit());
int respStatusCode = resp.StatusCode;
Debug.WriteLine("Response Status Code = " + Convert.ToString(respStatusCode));
if (respStatusCode >= 400) {
Debug.WriteLine("Response Header:");
Debug.WriteLine(resp.Header);
Debug.WriteLine("Failed.");
return;
}
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "request": {
// "subject": "<string>",
// "assignee_id": "<integer>",
// "can_be_solved_by_me": "<boolean>",
// "collaborator_ids": [
// "<integer>",
// "<integer>"
// ],
// "created_at": "<dateTime>",
// "custom_fields": [
// {
// "id": "<integer>",
// "value": "<string>"
// },
// {
// "id": "<integer>",
// "value": "<string>"
// }
// ],
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": [
// "<integer>",
// "<integer>"
// ],
// "followup_source_id": "<integer>",
// "group_id": "<integer>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "organization_id": "<integer>",
// "priority": "<string>",
// "recipient": "<string>",
// "requester_id": "<integer>",
// "solved": "<boolean>",
// "status": "<string>",
// "ticket_form_id": "<integer>",
// "type": "<string>",
// "updated_at": "<dateTime>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "est__": false
// }
// }
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
string strVal;
string id;
string value;
string Subject = jResp.StringOf("request.subject");
string Assignee_id = jResp.StringOf("request.assignee_id");
string Can_be_solved_by_me = jResp.StringOf("request.can_be_solved_by_me");
string Created_at = jResp.StringOf("request.created_at");
string Custom_status_id = jResp.StringOf("request.custom_status_id");
string Description = jResp.StringOf("request.description");
string Due_at = jResp.StringOf("request.due_at");
string Followup_source_id = jResp.StringOf("request.followup_source_id");
string Group_id = jResp.StringOf("request.group_id");
string Id = jResp.StringOf("request.id");
string Is_public = jResp.StringOf("request.is_public");
string Organization_id = jResp.StringOf("request.organization_id");
string Priority = jResp.StringOf("request.priority");
string Recipient = jResp.StringOf("request.recipient");
string Requester_id = jResp.StringOf("request.requester_id");
string Solved = jResp.StringOf("request.solved");
string Status = jResp.StringOf("request.status");
string Ticket_form_id = jResp.StringOf("request.ticket_form_id");
string v_Type = jResp.StringOf("request.type");
string Updated_at = jResp.StringOf("request.updated_at");
string v_Url = jResp.StringOf("request.url");
string Channel = jResp.StringOf("request.via.channel");
bool Est__ = jResp.BoolOf("request.via.source.est__");
int i = 0;
int count_i = jResp.SizeOfArray("request.collaborator_ids");
while (i < count_i) {
jResp.I = i;
strVal = jResp.StringOf("request.collaborator_ids[i]");
i = i + 1;
}
i = 0;
count_i = jResp.SizeOfArray("request.custom_fields");
while (i < count_i) {
jResp.I = i;
id = jResp.StringOf("request.custom_fields[i].id");
value = jResp.StringOf("request.custom_fields[i].value");
i = i + 1;
}
i = 0;
count_i = jResp.SizeOfArray("request.email_cc_ids");
while (i < count_i) {
jResp.I = i;
strVal = jResp.StringOf("request.email_cc_ids[i]");
i = i + 1;
}
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/requests/:request_id
Postman Collection Item JSON
{
"name": "Update Request",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/:request_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
":request_id"
],
"variable": [
{
"key": "request_id",
"value": "<integer>"
}
]
},
"description": "Updates a request with a comment or collaborators (cc's). The end user who created the request can also use it to mark the request as solved. The endpoint can't be used to update other request attributes.\n\n#### Writable properties\nThis endpoint can only update the following properties in the request.\n\n| Name | Type | Required | Description |\n| ------------------------ | ------- | -------- | ---------------------------------------------------- |\n| comment | object | no | Adds a comment to the request. See [Request comments](#request-comments) |\n| solved | boolean | no | Marks the request as solved. Example: `{\"request\": {\"solved\": \"true\"}}` |\n| additional_collaborators | array | no | Adds collaborators to the request. An email notification is sent to them when the ticket is updated. See [Adding collaborators](/documentation/ticketing/managing-tickets/creating-and-managing-requests#adding-collaborators) |\n\n#### Allowed For\n\n* End users\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/requests/:request_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"requests",
":request_id"
],
"variable": [
{
"key": "request_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"request\": {\n \"subject\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"can_be_solved_by_me\": \"<boolean>\",\n \"collaborator_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": [\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n },\n {\n \"id\": \"<integer>\",\n \"value\": \"<string>\"\n }\n ],\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"followup_source_id\": \"<integer>\",\n \"group_id\": \"<integer>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester_id\": \"<integer>\",\n \"solved\": \"<boolean>\",\n \"status\": \"<string>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"est__\": false\n }\n }\n }\n}"
}
]
}
