Delphi (DLL) / Support API / Create Ticket
Back to Collection Items
var
begin
CkHttp_putBasicAuth(http,True);CkHttp_putLogin(http,'login');CkHttp_putPassword(http,'password');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].content_type','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].deleted','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].file_name','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].height','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].id','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].inline','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].malware_access_override','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].malware_scan_result','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].mapped_content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].size','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].width','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].content_type','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].deleted','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].file_name','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].height','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].id','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].inline','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].malware_access_override','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].malware_scan_result','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].mapped_content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].size','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[0].width','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].content_type','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].deleted','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].file_name','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].height','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].id','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].inline','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].malware_access_override','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].malware_scan_result','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].mapped_content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].size','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[0].thumbnails[1].width','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].content_type','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].deleted','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].file_name','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].height','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].id','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].inline','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].malware_access_override','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].malware_scan_result','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].mapped_content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].size','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].width','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].content_type','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].deleted','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].file_name','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].height','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].id','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].inline','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].malware_access_override','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].malware_scan_result','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].mapped_content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].size','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[0].width','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].content_type','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].deleted','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].file_name','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].height','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].id','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].inline','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].malware_access_override','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].malware_scan_result','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].mapped_content_url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].size','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].url','<string>');CkJsonObject_UpdateString(json,'ticket.comment.attachments[1].thumbnails[1].width','<string>');CkJsonObject_UpdateString(json,'ticket.comment.audit_id','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.author_id','<integer>');CkJsonObject_UpdateString(json,'ticket.comment.body','<string>');CkJsonObject_UpdateString(json,'ticket.comment.created_at','<dateTime>');CkJsonObject_UpdateString(json,'ticket.comment.html_body','<string>');CkJsonObject_UpdateString(json,'ticket.comment.id','<integer>');CkJsonObject_UpdateInt(json,'ticket.comment.metadata.occaecat_2d1',-71498595);CkJsonObject_UpdateNumber(json,'ticket.comment.metadata.incididunt3','-68401909.632414');CkJsonObject_UpdateInt(json,'ticket.comment.metadata.nond',-22715203);CkJsonObject_UpdateInt(json,'ticket.comment.metadata.voluptate9e',-92868072);CkJsonObject_UpdateString(json,'ticket.comment.plain_body','<string>');CkJsonObject_UpdateString(json,'ticket.comment.public','<boolean>');CkJsonObject_UpdateString(json,'ticket.comment.type','<string>');CkJsonObject_UpdateString(json,'ticket.comment.uploads[0]','<string>');CkJsonObject_UpdateString(json,'ticket.comment.uploads[1]','<string>');CkJsonObject_UpdateString(json,'ticket.comment.via.channel','<string>');CkJsonObject_UpdateNumber(json,'ticket.comment.via.source.ut797','-65734664.31848694');CkJsonObject_UpdateNumber(json,'ticket.comment.via.source.incididunt_14a','54532844.54826489');CkJsonObject_UpdateBool(json,'ticket.comment.via.source.enim_2',False);CkJsonObject_UpdateInt(json,'ticket.comment.via.source.sed_ac',43217710);CkJsonObject_UpdateString(json,'ticket.additional_collaborators[0].email','<email>');CkJsonObject_UpdateString(json,'ticket.additional_collaborators[0].name','<string>');CkJsonObject_UpdateString(json,'ticket.additional_collaborators[1].email','<email>');CkJsonObject_UpdateString(json,'ticket.additional_collaborators[1].name','<string>');CkJsonObject_UpdateString(json,'ticket.assignee_email','<email>');CkJsonObject_UpdateString(json,'ticket.assignee_id','<integer>');CkJsonObject_UpdateString(json,'ticket.attribute_value_ids[0]','<integer>');CkJsonObject_UpdateString(json,'ticket.attribute_value_ids[1]','<integer>');CkJsonObject_UpdateString(json,'ticket.collaborator_ids','<array>');CkJsonObject_UpdateString(json,'ticket.custom_fields','<array>');CkJsonObject_UpdateString(json,'ticket.custom_status_id','<integer>');CkJsonObject_UpdateString(json,'ticket.due_at','<dateTime>');CkJsonObject_UpdateString(json,'ticket.email_ccs[0].action','put');CkJsonObject_UpdateString(json,'ticket.email_ccs[0].user_email','<email>');CkJsonObject_UpdateString(json,'ticket.email_ccs[0].user_id','<string>');CkJsonObject_UpdateString(json,'ticket.email_ccs[0].user_name','<string>');CkJsonObject_UpdateString(json,'ticket.email_ccs[1].action','delete');CkJsonObject_UpdateString(json,'ticket.email_ccs[1].user_email','<email>');CkJsonObject_UpdateString(json,'ticket.email_ccs[1].user_id','<string>');CkJsonObject_UpdateString(json,'ticket.email_ccs[1].user_name','<string>');CkJsonObject_UpdateString(json,'ticket.external_id','<string>');CkJsonObject_UpdateString(json,'ticket.followers[0].action','put');CkJsonObject_UpdateString(json,'ticket.followers[0].user_email','<email>');CkJsonObject_UpdateString(json,'ticket.followers[0].user_id','<string>');CkJsonObject_UpdateString(json,'ticket.followers[1].action','delete');CkJsonObject_UpdateString(json,'ticket.followers[1].user_email','<email>');CkJsonObject_UpdateString(json,'ticket.followers[1].user_id','<string>');CkJsonObject_UpdateString(json,'ticket.group_id','<integer>');CkJsonObject_UpdateString(json,'ticket.organization_id','<integer>');CkJsonObject_UpdateString(json,'ticket.priority','urgent');CkJsonObject_UpdateString(json,'ticket.problem_id','<integer>');CkJsonObject_UpdateString(json,'ticket.requester_id','<integer>');CkJsonObject_UpdateString(json,'ticket.safe_update','<boolean>');CkJsonObject_UpdateString(json,'ticket.sharing_agreement_ids[0]','<integer>');CkJsonObject_UpdateString(json,'ticket.sharing_agreement_ids[1]','<integer>');CkJsonObject_UpdateString(json,'ticket.status','closed');CkJsonObject_UpdateString(json,'ticket.subject','<string>');CkJsonObject_UpdateString(json,'ticket.tags','<array>');CkJsonObject_UpdateString(json,'ticket.type','task');CkJsonObject_UpdateString(json,'ticket.updated_stamp','<dateTime>');CkJsonObject_UpdateString(json,'ticket.brand_id','<integer>');CkJsonObject_UpdateString(json,'ticket.collaborators','<array>');CkJsonObject_UpdateString(json,'ticket.email_cc_ids','<array>');CkJsonObject_UpdateString(json,'ticket.follower_ids','<array>');CkJsonObject_UpdateString(json,'ticket.macro_ids','<array>');CkJsonObject_UpdateString(json,'ticket.raw_subject','<string>');CkJsonObject_UpdateString(json,'ticket.recipient','<string>');CkJsonObject_UpdateString(json,'ticket.submitter_id','<integer>');CkJsonObject_UpdateString(json,'ticket.ticket_form_id','<integer>');CkJsonObject_UpdateString(json,'ticket.via.channel','<string>');CkJsonObject_UpdateString(json,'ticket.via.source.from.address','<string>');CkJsonObject_UpdateString(json,'ticket.via.source.from.id','<integer>');CkJsonObject_UpdateString(json,'ticket.via.source.from.name','<string>');CkJsonObject_UpdateString(json,'ticket.via.source.from.title','<string>');CkJsonObject_UpdateString(json,'ticket.via.source.rel','<string>');CkJsonObject_UpdateString(json,'ticket.via.source.to.address','<string>');CkJsonObject_UpdateString(json,'ticket.via.source.to.name','<string>');CkJsonObject_UpdateString(json,'ticket.via_followup_source_id','<integer>');CkHttpResponse_GetBodySb(resp,sbResponseBody);CkJsonObject_LoadSb(jResp,sbResponseBody);CkJsonObject_putEmitCompact(jResp,False);CkJsonObject_putI(jResp,i);email := CkJsonObject__stringOf(jResp,'ticket.collaborators[i].email');name := CkJsonObject__stringOf(jResp,'ticket.collaborators[i].name');i := i + 1;
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"occaecat_2d1": -71498595,
"incididunt3": -68401909.632414,
"nond": -22715203,
"voluptate9e": -92868072
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"ut797": -65734664.31848694,
"incididunt_14a": 54532844.54826489,
"enim_2": false,
"sed_ac": 43217710
}
}
},
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "urgent",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "task",
"updated_stamp": "<dateTime>",
"brand_id": "<integer>",
"collaborators": "<array>",
"email_cc_ids": "<array>",
"follower_ids": "<array>",
"macro_ids": "<array>",
"raw_subject": "<string>",
"recipient": "<string>",
"submitter_id": "<integer>",
"ticket_form_id": "<integer>",
"via": {
"channel": "<string>",
"source": {
"from": {
"address": "<string>",
"id": "<integer>",
"name": "<string>",
"title": "<string>"
},
"rel": "<string>",
"to": {
"address": "<string>",
"name": "<string>"
}
}
},
"via_followup_source_id": "<integer>"
}
}'
https://example.zendesk.com/api/v2/tickets
Postman Collection Item JSON
{
"name": "Create Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"response": [
{
"name": "Create ticket",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Location",
"value": "<string>",
"description": {
"content": "The URL of the created ticket",
"type": "text/plain"
}
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}