Delphi (DLL) / Support API / List Ticket Metrics
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var
begin
CkHttp_putBasicAuth(http,True);CkHttp_putLogin(http,'login');CkHttp_putPassword(http,'password');success := CkHttp_QuickGetSb(http,'https://example.zendesk.com/api/v2/ticket_metrics',sbResponseBody);CkJsonObject_LoadSb(jResp,sbResponseBody);CkJsonObject_putEmitCompact(jResp,False);CkJsonObject_putI(jResp,i);Business := CkJsonObject__stringOf(jResp,'ticket_metrics[i].agent_wait_time_in_minutes.business');Calendar := CkJsonObject__stringOf(jResp,'ticket_metrics[i].agent_wait_time_in_minutes.calendar');assigned_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].assigned_at');assignee_stations := CkJsonObject__stringOf(jResp,'ticket_metrics[i].assignee_stations');assignee_updated_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].assignee_updated_at');created_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].created_at');custom_status_updated_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].custom_status_updated_at');first_resolution_time_in_minutesBusiness := CkJsonObject__stringOf(jResp,'ticket_metrics[i].first_resolution_time_in_minutes.business');first_resolution_time_in_minutesCalendar := CkJsonObject__stringOf(jResp,'ticket_metrics[i].first_resolution_time_in_minutes.calendar');full_resolution_time_in_minutesBusiness := CkJsonObject__stringOf(jResp,'ticket_metrics[i].full_resolution_time_in_minutes.business');full_resolution_time_in_minutesCalendar := CkJsonObject__stringOf(jResp,'ticket_metrics[i].full_resolution_time_in_minutes.calendar');group_stations := CkJsonObject__stringOf(jResp,'ticket_metrics[i].group_stations');id := CkJsonObject__stringOf(jResp,'ticket_metrics[i].id');initially_assigned_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].initially_assigned_at');latest_comment_added_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].latest_comment_added_at');on_hold_time_in_minutesBusiness := CkJsonObject__stringOf(jResp,'ticket_metrics[i].on_hold_time_in_minutes.business');on_hold_time_in_minutesCalendar := CkJsonObject__stringOf(jResp,'ticket_metrics[i].on_hold_time_in_minutes.calendar');reopens := CkJsonObject__stringOf(jResp,'ticket_metrics[i].reopens');replies := CkJsonObject__stringOf(jResp,'ticket_metrics[i].replies');reply_time_in_minutesBusiness := CkJsonObject__stringOf(jResp,'ticket_metrics[i].reply_time_in_minutes.business');reply_time_in_minutesCalendar := CkJsonObject__stringOf(jResp,'ticket_metrics[i].reply_time_in_minutes.calendar');reply_time_in_secondsBusiness := CkJsonObject__stringOf(jResp,'ticket_metrics[i].reply_time_in_seconds.business');reply_time_in_secondsCalendar := CkJsonObject__stringOf(jResp,'ticket_metrics[i].reply_time_in_seconds.calendar');requester_updated_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].requester_updated_at');requester_wait_time_in_minutesBusiness := CkJsonObject__stringOf(jResp,'ticket_metrics[i].requester_wait_time_in_minutes.business');requester_wait_time_in_minutesCalendar := CkJsonObject__stringOf(jResp,'ticket_metrics[i].requester_wait_time_in_minutes.calendar');solved_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].solved_at');status_updated_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].status_updated_at');ticket_id := CkJsonObject__stringOf(jResp,'ticket_metrics[i].ticket_id');updated_at := CkJsonObject__stringOf(jResp,'ticket_metrics[i].updated_at');url := CkJsonObject__stringOf(jResp,'ticket_metrics[i].url');i := i + 1;
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics
Postman Collection Item JSON
{
"name": "List Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
},
"description": "Returns a list of tickets with their metrics.\n\nTickets are ordered chronologically by created date, from newest to oldest.\nThe last ticket listed may not be the absolute oldest ticket in your account\ndue to ticket archiving.\n\nArchived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nZendesk help.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics"
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metrics\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}