Delphi (DLL) / Support API / List Ticket Metric Events
Back to Collection Items
var
begin
CkHttp_putBasicAuth(http,True);CkHttp_putLogin(http,'login');CkHttp_putPassword(http,'password');CkJsonObject_UpdateString(queryParams,'start_time','<integer>');CkHttpResponse_GetBodySb(resp,sbResponseBody);CkJsonObject_LoadSb(jResp,sbResponseBody);CkJsonObject_putEmitCompact(jResp,False);CkJsonObject_putI(jResp,i);id := CkJsonObject__stringOf(jResp,'ticket_metric_events[i].id');instance_id := CkJsonObject__stringOf(jResp,'ticket_metric_events[i].instance_id');metric := CkJsonObject__stringOf(jResp,'ticket_metric_events[i].metric');ticket_id := CkJsonObject__stringOf(jResp,'ticket_metric_events[i].ticket_id');time := CkJsonObject__stringOf(jResp,'ticket_metric_events[i].time');v_type := CkJsonObject__stringOf(jResp,'ticket_metric_events[i].type');i := i + 1;
Curl Command
curl -u login:password -G -d "start_time=%3Cinteger%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/ticket_metric_events
Postman Collection Item JSON
{
"name": "List Ticket Metric Events",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/ticket_metric_events?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"ticket_metric_events"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The Unix UTC epoch time of the oldest event you're interested in. Example: 1332034771."
}
]
},
"description": "Returns ticket metric events that occurred on or after the start time.\n\nCursor pagination returns a maximum of 100 records per page. Events are listed in chronological order.\n\nIf the results are not paginated, events will be returned as a time-based incremental export.\n\nSee [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports).\n\n#### Pagination\n* Cursor pagination\n* No pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\n#### Allowed For\n\n* Admins"
},
"response": [
{
"name": "Successful response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/incremental/ticket_metric_events?start_time=<integer>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"incremental",
"ticket_metric_events"
],
"query": [
{
"key": "start_time",
"value": "<integer>",
"description": "(Required) The Unix UTC epoch time of the oldest event you're interested in. Example: 1332034771."
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric_events\": [\n {\n \"id\": \"<integer>\",\n \"instance_id\": \"<integer>\",\n \"metric\": \"agent_work_time\",\n \"ticket_id\": \"<integer>\",\n \"time\": \"<dateTime>\",\n \"type\": \"apply_sla\"\n },\n {\n \"id\": \"<integer>\",\n \"instance_id\": \"<integer>\",\n \"metric\": \"pausable_update_time\",\n \"ticket_id\": \"<integer>\",\n \"time\": \"<dateTime>\",\n \"type\": \"pause\"\n }\n ],\n \"count\": \"<integer>\",\n \"end_time\": \"<integer>\",\n \"next_page\": \"<string>\"\n}"
}
]
}