Delphi (ActiveX) / Support API / Show Ticket Metrics
Back to Collection Items
var
begin
http.BasicAuth := 1;http.Login := 'login';http.Password := 'password';success := http.QuickGetSb('https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id',sbResponseBody.ControlInterface);jResp.LoadSb(sbResponseBody.ControlInterface);jResp.EmitCompact := 0;jResp.I := i;Business := jResp.StringOf('ticket_metric[i].agent_wait_time_in_minutes.business');Calendar := jResp.StringOf('ticket_metric[i].agent_wait_time_in_minutes.calendar');assigned_at := jResp.StringOf('ticket_metric[i].assigned_at');assignee_stations := jResp.StringOf('ticket_metric[i].assignee_stations');assignee_updated_at := jResp.StringOf('ticket_metric[i].assignee_updated_at');created_at := jResp.StringOf('ticket_metric[i].created_at');custom_status_updated_at := jResp.StringOf('ticket_metric[i].custom_status_updated_at');first_resolution_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].first_resolution_time_in_minutes.business');first_resolution_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].first_resolution_time_in_minutes.calendar');full_resolution_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].full_resolution_time_in_minutes.business');full_resolution_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].full_resolution_time_in_minutes.calendar');group_stations := jResp.StringOf('ticket_metric[i].group_stations');id := jResp.StringOf('ticket_metric[i].id');initially_assigned_at := jResp.StringOf('ticket_metric[i].initially_assigned_at');latest_comment_added_at := jResp.StringOf('ticket_metric[i].latest_comment_added_at');on_hold_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].on_hold_time_in_minutes.business');on_hold_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].on_hold_time_in_minutes.calendar');reopens := jResp.StringOf('ticket_metric[i].reopens');replies := jResp.StringOf('ticket_metric[i].replies');reply_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].reply_time_in_minutes.business');reply_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].reply_time_in_minutes.calendar');reply_time_in_secondsBusiness := jResp.StringOf('ticket_metric[i].reply_time_in_seconds.business');reply_time_in_secondsCalendar := jResp.StringOf('ticket_metric[i].reply_time_in_seconds.calendar');requester_updated_at := jResp.StringOf('ticket_metric[i].requester_updated_at');requester_wait_time_in_minutesBusiness := jResp.StringOf('ticket_metric[i].requester_wait_time_in_minutes.business');requester_wait_time_in_minutesCalendar := jResp.StringOf('ticket_metric[i].requester_wait_time_in_minutes.calendar');solved_at := jResp.StringOf('ticket_metric[i].solved_at');status_updated_at := jResp.StringOf('ticket_metric[i].status_updated_at');ticket_id := jResp.StringOf('ticket_metric[i].ticket_id');updated_at := jResp.StringOf('ticket_metric[i].updated_at');url := jResp.StringOf('ticket_metric[i].url');i := i + 1;
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_metrics/:ticket_metric_id
Postman Collection Item JSON
{
"name": "Show Ticket Metrics",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id",
"value": "<string>"
}
]
},
"description": "Returns a specific metric, or the metrics of a specific ticket.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_metrics/:ticket_metric_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_metrics",
":ticket_metric_id"
],
"variable": [
{
"key": "ticket_metric_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_metric\": [\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n },\n {\n \"agent_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"assigned_at\": \"<dateTime>\",\n \"assignee_stations\": \"<integer>\",\n \"assignee_updated_at\": \"<dateTime>\",\n \"created_at\": \"<dateTime>\",\n \"custom_status_updated_at\": \"<dateTime>\",\n \"first_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"full_resolution_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"group_stations\": \"<integer>\",\n \"id\": \"<integer>\",\n \"initially_assigned_at\": \"<dateTime>\",\n \"latest_comment_added_at\": \"<dateTime>\",\n \"on_hold_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reopens\": \"<integer>\",\n \"replies\": \"<integer>\",\n \"reply_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"reply_time_in_seconds\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"requester_updated_at\": \"<dateTime>\",\n \"requester_wait_time_in_minutes\": {\n \"business\": \"<integer>\",\n \"calendar\": \"<integer>\"\n },\n \"solved_at\": \"<dateTime>\",\n \"status_updated_at\": \"<dateTime>\",\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n ]\n}"
}
]
}
