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delphiDll / Support API / Create a Satisfaction Rating

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var
http: HCkHttp;
success: Boolean;
resp: HCkHttpResponse;
sbResponseBody: HCkStringBuilder;
jResp: HCkJsonObject;
respStatusCode: Integer;
assignee_id: PWideChar;
group_id: PWideChar;
requester_id: PWideChar;
ticket_id: PWideChar;
score: PWideChar;
comment: PWideChar;
created_at: PWideChar;
id: PWideChar;
reason: PWideChar;
reason_code: PWideChar;
reason_id: PWideChar;
updated_at: PWideChar;
url: PWideChar;
i: Integer;
count_i: Integer;

begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

http := CkHttp_Create();

CkHttp_putBasicAuth(http,True);
CkHttp_putLogin(http,'login');
CkHttp_putPassword(http,'password');

CkHttp_SetRequestHeader(http,'Accept','application/json');

resp := CkHttp_QuickRequest(http,'POST','https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating');
if (CkHttp_getLastMethodSuccess(http) = False) then
  begin
    Memo1.Lines.Add(CkHttp__lastErrorText(http));
    Exit;
  end;

sbResponseBody := CkStringBuilder_Create();
CkHttpResponse_GetBodySb(resp,sbResponseBody);

jResp := CkJsonObject_Create();
CkJsonObject_LoadSb(jResp,sbResponseBody);
CkJsonObject_putEmitCompact(jResp,False);

Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(CkJsonObject__emit(jResp));

respStatusCode := CkHttpResponse_getStatusCode(resp);
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
  begin
    Memo1.Lines.Add('Response Header:');
    Memo1.Lines.Add(CkHttpResponse__header(resp));
    Memo1.Lines.Add('Failed.');
    CkHttpResponse_Dispose(resp);
    Exit;
  end;
CkHttpResponse_Dispose(resp);

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "satisfaction_rating": [
//     {
//       "assignee_id": "<integer>",
//       "group_id": "<integer>",
//       "requester_id": "<integer>",
//       "ticket_id": "<integer>",
//       "score": "<string>",
//       "comment": "<string>",
//       "created_at": "<dateTime>",
//       "id": "<integer>",
//       "reason": "<string>",
//       "reason_code": "<integer>",
//       "reason_id": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     },
//     {
//       "assignee_id": "<integer>",
//       "group_id": "<integer>",
//       "requester_id": "<integer>",
//       "ticket_id": "<integer>",
//       "score": "<string>",
//       "comment": "<string>",
//       "created_at": "<dateTime>",
//       "id": "<integer>",
//       "reason": "<string>",
//       "reason_code": "<integer>",
//       "reason_id": "<integer>",
//       "updated_at": "<dateTime>",
//       "url": "<string>"
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

i := 0;
count_i := CkJsonObject_SizeOfArray(jResp,'satisfaction_rating');
while i < count_i do
  begin
    CkJsonObject_putI(jResp,i);
    assignee_id := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].assignee_id');
    group_id := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].group_id');
    requester_id := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].requester_id');
    ticket_id := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].ticket_id');
    score := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].score');
    comment := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].comment');
    created_at := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].created_at');
    id := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].id');
    reason := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].reason');
    reason_code := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].reason_code');
    reason_id := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].reason_id');
    updated_at := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].updated_at');
    url := CkJsonObject__stringOf(jResp,'satisfaction_rating[i].url');
    i := i + 1;
  end;

CkHttp_Dispose(http);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/satisfaction_rating

Postman Collection Item JSON

{
  "name": "Create a Satisfaction Rating",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "satisfaction_rating"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Creates a CSAT rating for a solved ticket, or for a ticket that was previously\nsolved and then reopened.\n\nOnly the end user listed as the ticket requester can create a satisfaction rating for the ticket.\n\n#### Allowed For\n\n* End user who requested the ticket\n\nThe end user must be a verified user.\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/satisfaction_rating",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "satisfaction_rating"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"satisfaction_rating\": [\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    },\n    {\n      \"assignee_id\": \"<integer>\",\n      \"group_id\": \"<integer>\",\n      \"requester_id\": \"<integer>\",\n      \"ticket_id\": \"<integer>\",\n      \"score\": \"<string>\",\n      \"comment\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"reason\": \"<string>\",\n      \"reason_code\": \"<integer>\",\n      \"reason_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\"\n    }\n  ]\n}"
    }
  ]
}