delphiDll / Support API / List Comments
Back to Collection Items
var
http: HCkHttp;
success: Boolean;
queryParams: HCkJsonObject;
resp: HCkHttpResponse;
sbResponseBody: HCkStringBuilder;
jResp: HCkJsonObject;
respStatusCode: Integer;
audit_id: PWideChar;
author_id: PWideChar;
body: PWideChar;
created_at: PWideChar;
html_body: PWideChar;
id: PWideChar;
Cillum_7ae: PWideChar;
Sunt2: PWideChar;
Laboris__: Boolean;
plain_body: PWideChar;
v_public: PWideChar;
v_type: PWideChar;
Channel: PWideChar;
Incididunt03e: Boolean;
Eiusmod_4: Integer;
Esse7: Integer;
Nisi04: Boolean;
Amet__: Integer;
j: Integer;
count_j: Integer;
content_type: PWideChar;
content_url: PWideChar;
deleted: PWideChar;
file_name: PWideChar;
height: PWideChar;
inline: PWideChar;
malware_access_override: PWideChar;
malware_scan_result: PWideChar;
mapped_content_url: PWideChar;
size: PWideChar;
url: PWideChar;
width: PWideChar;
k: Integer;
count_k: Integer;
strVal: PWideChar;
i: Integer;
count_i: Integer;
begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http := CkHttp_Create();
CkHttp_putBasicAuth(http,True);
CkHttp_putLogin(http,'login');
CkHttp_putPassword(http,'password');
queryParams := CkJsonObject_Create();
CkJsonObject_UpdateString(queryParams,'include_inline_images','<boolean>');
CkJsonObject_UpdateString(queryParams,'include','<string>');
CkHttp_SetRequestHeader(http,'Accept','application/json');
resp := CkHttp_QuickRequestParams(http,'GET','https://example.zendesk.com/api/v2/tickets/:ticket_id/comments',queryParams);
if (CkHttp_getLastMethodSuccess(http) = False) then
begin
Memo1.Lines.Add(CkHttp__lastErrorText(http));
Exit;
end;
sbResponseBody := CkStringBuilder_Create();
CkHttpResponse_GetBodySb(resp,sbResponseBody);
jResp := CkJsonObject_Create();
CkJsonObject_LoadSb(jResp,sbResponseBody);
CkJsonObject_putEmitCompact(jResp,False);
Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(CkJsonObject__emit(jResp));
respStatusCode := CkHttpResponse_getStatusCode(resp);
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
begin
Memo1.Lines.Add('Response Header:');
Memo1.Lines.Add(CkHttpResponse__header(resp));
Memo1.Lines.Add('Failed.');
CkHttpResponse_Dispose(resp);
Exit;
end;
CkHttpResponse_Dispose(resp);
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "comments": [
// {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "cillum_7ae": "laboris nulla fugiat",
// "sunt2": 25522168.26328881,
// "laboris__": true
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "incididunt03e": false,
// "eiusmod_4": -36679297,
// "esse7": 87176441
// }
// }
// },
// {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "nisi04": false
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "amet__": 87553399
// }
// }
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i := 0;
count_i := CkJsonObject_SizeOfArray(jResp,'comments');
while i < count_i do
begin
CkJsonObject_putI(jResp,i);
audit_id := CkJsonObject__stringOf(jResp,'comments[i].audit_id');
author_id := CkJsonObject__stringOf(jResp,'comments[i].author_id');
body := CkJsonObject__stringOf(jResp,'comments[i].body');
created_at := CkJsonObject__stringOf(jResp,'comments[i].created_at');
html_body := CkJsonObject__stringOf(jResp,'comments[i].html_body');
id := CkJsonObject__stringOf(jResp,'comments[i].id');
Cillum_7ae := CkJsonObject__stringOf(jResp,'comments[i].metadata.cillum_7ae');
Sunt2 := CkJsonObject__stringOf(jResp,'comments[i].metadata.sunt2');
Laboris__ := CkJsonObject_BoolOf(jResp,'comments[i].metadata.laboris__');
plain_body := CkJsonObject__stringOf(jResp,'comments[i].plain_body');
v_public := CkJsonObject__stringOf(jResp,'comments[i].public');
v_type := CkJsonObject__stringOf(jResp,'comments[i].type');
Channel := CkJsonObject__stringOf(jResp,'comments[i].via.channel');
Incididunt03e := CkJsonObject_BoolOf(jResp,'comments[i].via.source.incididunt03e');
Eiusmod_4 := CkJsonObject_IntOf(jResp,'comments[i].via.source.eiusmod_4');
Esse7 := CkJsonObject_IntOf(jResp,'comments[i].via.source.esse7');
Nisi04 := CkJsonObject_BoolOf(jResp,'comments[i].metadata.nisi04');
Amet__ := CkJsonObject_IntOf(jResp,'comments[i].via.source.amet__');
j := 0;
count_j := CkJsonObject_SizeOfArray(jResp,'comments[i].attachments');
while j < count_j do
begin
CkJsonObject_putJ(jResp,j);
content_type := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].content_type');
content_url := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].content_url');
deleted := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].deleted');
file_name := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].file_name');
height := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].height');
id := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].id');
inline := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].inline');
malware_access_override := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].malware_access_override');
malware_scan_result := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].malware_scan_result');
mapped_content_url := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].mapped_content_url');
size := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].size');
url := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].url');
width := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].width');
k := 0;
count_k := CkJsonObject_SizeOfArray(jResp,'comments[i].attachments[j].thumbnails');
while k < count_k do
begin
CkJsonObject_putK(jResp,k);
content_type := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].content_type');
content_url := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].content_url');
deleted := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].deleted');
file_name := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].file_name');
height := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].height');
id := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].id');
inline := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].inline');
malware_access_override := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].malware_access_override');
malware_scan_result := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].malware_scan_result');
mapped_content_url := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].mapped_content_url');
size := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].size');
url := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].url');
width := CkJsonObject__stringOf(jResp,'comments[i].attachments[j].thumbnails[k].width');
k := k + 1;
end;
j := j + 1;
end;
j := 0;
count_j := CkJsonObject_SizeOfArray(jResp,'comments[i].uploads');
while j < count_j do
begin
CkJsonObject_putJ(jResp,j);
strVal := CkJsonObject__stringOf(jResp,'comments[i].uploads[j]');
j := j + 1;
end;
i := i + 1;
end;
CkHttp_Dispose(http);
CkJsonObject_Dispose(queryParams);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
Curl Command
curl -u login:password -G -d "include_inline_images=%3Cboolean%3E"
-d "include=%3Cstring%3E"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments
Postman Collection Item JSON
{
"name": "List Comments",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=<boolean>&include=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments"
],
"query": [
{
"key": "include_inline_images",
"value": "<boolean>",
"description": "Default is false. When true, inline images are also listed as attachments in the response"
},
{
"key": "include",
"value": "<string>",
"description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name."
}
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
}
]
},
"description": "Returns the comments added to the ticket.\n\nEach comment may include a `content_url` for an attachment or a `recording_url` for a voice comment that points to a file that may be hosted externally. For security reasons, take care not to inadvertently send Zendesk authentication credentials to third parties when attempting to access these files. See [Working with url properties](/documentation/ticketing/managing-tickets/working-with-url-properties).\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Sorting\n\nBy default, comments are sorted by creation date in ascending order.\n\nWhen using cursor pagination, use the following parameter to change the sort order:\n\n| Name | Type | Required | Comments\n| ------ | ------ | -------- | --------\n| `sort` | string | no | Possible values are \"created_at\" (ascending order) or \"-created_at\" (descending order)\n\nWhen using offset pagination, use the following parameters to change the sort order:\n\n| Name | Type | Required | Comments\n| ------------ | ------ | -------- | --------\n| `sort_order` | string | no | One of `asc`, `desc`. Defaults to `asc`\n\n#### Allowed For\n\n* Agents\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments?include_inline_images=<boolean>&include=<string>",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments"
],
"query": [
{
"key": "include_inline_images",
"value": "<boolean>",
"description": "Default is false. When true, inline images are also listed as attachments in the response"
},
{
"key": "include",
"value": "<string>",
"description": "Accepts \"users\". Use this parameter to list email CCs by side-loading users. Example: `?include=users`. **Note**: If the comment source is email, a deleted user will be represented as the CCd email address. If the comment source is anything else, a deleted user will be represented as the user name."
}
],
"variable": [
{
"key": "ticket_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"comments\": [\n {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"cillum_7ae\": \"laboris nulla fugiat\",\n \"sunt2\": 25522168.26328881,\n \"laboris__\": true\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"incididunt03e\": false,\n \"eiusmod_4\": -36679297,\n \"esse7\": 87176441\n }\n }\n },\n {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": 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}
]
}
