delphiDll / Support API / Update Ticket Field
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var
http: HCkHttp;
success: Boolean;
resp: HCkHttpResponse;
sbResponseBody: HCkStringBuilder;
jResp: HCkJsonObject;
respStatusCode: Integer;
name: PWideChar;
value: PWideChar;
id: PWideChar;
position: PWideChar;
raw_name: PWideChar;
url: PWideChar;
active: PWideChar;
agent_label: PWideChar;
created_at: PWideChar;
default: PWideChar;
description: PWideChar;
end_user_description: PWideChar;
end_user_label: PWideChar;
status_category: PWideChar;
updated_at: PWideChar;
v_Type: PWideChar;
Title: PWideChar;
Active: PWideChar;
Agent_description: PWideChar;
Collapsed_for_agents: PWideChar;
Created_at: PWideChar;
Description: PWideChar;
Editable_in_portal: PWideChar;
Id: PWideChar;
Position: PWideChar;
Raw_description: PWideChar;
Raw_title: PWideChar;
Raw_title_in_portal: PWideChar;
Regexp_for_validation: PWideChar;
Relationship_target_type: PWideChar;
Removable: PWideChar;
Required: PWideChar;
Required_in_portal: PWideChar;
Sub_type_id: PWideChar;
Tag: PWideChar;
Title_in_portal: PWideChar;
Updated_at: PWideChar;
v_Url: PWideChar;
Visible_in_portal: PWideChar;
i: Integer;
count_i: Integer;
begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http := CkHttp_Create();
CkHttp_putBasicAuth(http,True);
CkHttp_putLogin(http,'login');
CkHttp_putPassword(http,'password');
CkHttp_SetRequestHeader(http,'Accept','application/json');
resp := CkHttp_QuickRequest(http,'PUT','https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id');
if (CkHttp_getLastMethodSuccess(http) = False) then
begin
Memo1.Lines.Add(CkHttp__lastErrorText(http));
Exit;
end;
sbResponseBody := CkStringBuilder_Create();
CkHttpResponse_GetBodySb(resp,sbResponseBody);
jResp := CkJsonObject_Create();
CkJsonObject_LoadSb(jResp,sbResponseBody);
CkJsonObject_putEmitCompact(jResp,False);
Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(CkJsonObject__emit(jResp));
respStatusCode := CkHttpResponse_getStatusCode(resp);
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
begin
Memo1.Lines.Add('Response Header:');
Memo1.Lines.Add(CkHttpResponse__header(resp));
Memo1.Lines.Add('Failed.');
CkHttpResponse_Dispose(resp);
Exit;
end;
CkHttpResponse_Dispose(resp);
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket_field": {
// "type": "<string>",
// "title": "<string>",
// "active": "<boolean>",
// "agent_description": "<string>",
// "collapsed_for_agents": "<boolean>",
// "created_at": "<dateTime>",
// "custom_field_options": [
// {
// "name": "<string>",
// "value": "<string>",
// "id": "<integer>",
// "position": "<integer>",
// "raw_name": "<string>",
// "url": "<string>"
// },
// {
// "name": "<string>",
// "value": "<string>",
// "id": "<integer>",
// "position": "<integer>",
// "raw_name": "<string>",
// "url": "<string>"
// }
// ],
// "custom_statuses": [
// {
// "active": "<boolean>",
// "agent_label": "<string>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "status_category": "solved",
// "updated_at": "<dateTime>"
// },
// {
// "active": "<boolean>",
// "agent_label": "<string>",
// "created_at": "<dateTime>",
// "default": "<boolean>",
// "description": "<string>",
// "end_user_description": "<string>",
// "end_user_label": "<string>",
// "id": "<integer>",
// "status_category": "open",
// "updated_at": "<dateTime>"
// }
// ],
// "description": "<string>",
// "editable_in_portal": "<boolean>",
// "id": "<integer>",
// "position": "<integer>",
// "raw_description": "<string>",
// "raw_title": "<string>",
// "raw_title_in_portal": "<string>",
// "regexp_for_validation": "<string>",
// "relationship_filter": {},
// "relationship_target_type": "<string>",
// "removable": "<boolean>",
// "required": "<boolean>",
// "required_in_portal": "<boolean>",
// "sub_type_id": "<integer>",
// "system_field_options": [
// {
// "name": "<string>",
// "value": "<string>"
// },
// {
// "name": "<string>",
// "value": "<string>"
// }
// ],
// "tag": "<string>",
// "title_in_portal": "<string>",
// "updated_at": "<dateTime>",
// "url": "<string>",
// "visible_in_portal": "<boolean>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
v_Type := CkJsonObject__stringOf(jResp,'ticket_field.type');
Title := CkJsonObject__stringOf(jResp,'ticket_field.title');
Active := CkJsonObject__stringOf(jResp,'ticket_field.active');
Agent_description := CkJsonObject__stringOf(jResp,'ticket_field.agent_description');
Collapsed_for_agents := CkJsonObject__stringOf(jResp,'ticket_field.collapsed_for_agents');
Created_at := CkJsonObject__stringOf(jResp,'ticket_field.created_at');
Description := CkJsonObject__stringOf(jResp,'ticket_field.description');
Editable_in_portal := CkJsonObject__stringOf(jResp,'ticket_field.editable_in_portal');
Id := CkJsonObject__stringOf(jResp,'ticket_field.id');
Position := CkJsonObject__stringOf(jResp,'ticket_field.position');
Raw_description := CkJsonObject__stringOf(jResp,'ticket_field.raw_description');
Raw_title := CkJsonObject__stringOf(jResp,'ticket_field.raw_title');
Raw_title_in_portal := CkJsonObject__stringOf(jResp,'ticket_field.raw_title_in_portal');
Regexp_for_validation := CkJsonObject__stringOf(jResp,'ticket_field.regexp_for_validation');
Relationship_target_type := CkJsonObject__stringOf(jResp,'ticket_field.relationship_target_type');
Removable := CkJsonObject__stringOf(jResp,'ticket_field.removable');
Required := CkJsonObject__stringOf(jResp,'ticket_field.required');
Required_in_portal := CkJsonObject__stringOf(jResp,'ticket_field.required_in_portal');
Sub_type_id := CkJsonObject__stringOf(jResp,'ticket_field.sub_type_id');
Tag := CkJsonObject__stringOf(jResp,'ticket_field.tag');
Title_in_portal := CkJsonObject__stringOf(jResp,'ticket_field.title_in_portal');
Updated_at := CkJsonObject__stringOf(jResp,'ticket_field.updated_at');
v_Url := CkJsonObject__stringOf(jResp,'ticket_field.url');
Visible_in_portal := CkJsonObject__stringOf(jResp,'ticket_field.visible_in_portal');
i := 0;
count_i := CkJsonObject_SizeOfArray(jResp,'ticket_field.custom_field_options');
while i < count_i do
begin
CkJsonObject_putI(jResp,i);
name := CkJsonObject__stringOf(jResp,'ticket_field.custom_field_options[i].name');
value := CkJsonObject__stringOf(jResp,'ticket_field.custom_field_options[i].value');
id := CkJsonObject__stringOf(jResp,'ticket_field.custom_field_options[i].id');
position := CkJsonObject__stringOf(jResp,'ticket_field.custom_field_options[i].position');
raw_name := CkJsonObject__stringOf(jResp,'ticket_field.custom_field_options[i].raw_name');
url := CkJsonObject__stringOf(jResp,'ticket_field.custom_field_options[i].url');
i := i + 1;
end;
i := 0;
count_i := CkJsonObject_SizeOfArray(jResp,'ticket_field.custom_statuses');
while i < count_i do
begin
CkJsonObject_putI(jResp,i);
active := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].active');
agent_label := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].agent_label');
created_at := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].created_at');
default := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].default');
description := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].description');
end_user_description := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].end_user_description');
end_user_label := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].end_user_label');
id := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].id');
status_category := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].status_category');
updated_at := CkJsonObject__stringOf(jResp,'ticket_field.custom_statuses[i].updated_at');
i := i + 1;
end;
i := 0;
count_i := CkJsonObject_SizeOfArray(jResp,'ticket_field.system_field_options');
while i < count_i do
begin
CkJsonObject_putI(jResp,i);
name := CkJsonObject__stringOf(jResp,'ticket_field.system_field_options[i].name');
value := CkJsonObject__stringOf(jResp,'ticket_field.system_field_options[i].value');
i := i + 1;
end;
CkHttp_Dispose(http);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/ticket_fields/:ticket_field_id
Postman Collection Item JSON
{
"name": "Update Ticket Field",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id",
"value": "<integer>"
}
]
},
"description": "#### Updating drop-down field options\n\nYou can also use the update endpoint to add, update, or remove options in a drop-down custom field. Updating field options for multi-select fields works exactly the same as drop-down field options.\n\n**Important**: Unless you want to remove some options, you must specify all existing options in any update request. Omitting an option removes it from the drop-down field, which removes its values from any tickets or macros.\n\nUse the `custom_field_options` attribute to update the options. The attribute consists of an array of option objects, with each object consisting of a `name` and `value` property. The properties correspond to the \"Title\" and \"Tag\" text boxes in the admin interface. Example request body:\n\n```json\n{\"ticket_field\": {\n \"custom_field_options\": [\n {\"name\": \"Apple Pie\", \"value\": \"apple\"},\n {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}\n ]\n }\n}\n```\n\n#### Example Request\n\n```bash\ncurl https://{subdomain}.zendesk.com/api/v2/ticket_fields/{id}.json \\\n -d '{\"ticket_field\": {\"custom_field_options\": [{\"name\": \"Apple Pie\", \"value\": \"apple\"}, {\"name\": \"Pecan Pie\", \"value\": \"pecan\"}]}}' \\\n -H \"Content-Type: application/json\" -X PUT \\\n -v -u {email_address}:{password}\n```\n\n#### Example Response\n\n```http\nStatus: 200 OK\n\n{\n \"ticket_field\": {\n \"id\":21938362,\n \"type\":\"tagger\",\n \"title\":\"Pies\",\n ...\n \"custom_field_options\": [\n {\n \"id\":21029772,\n \"name\":\"Apple Pie\",\n \"raw_name\":\"Apple Pie\",\n \"value\":\"apple\",\n \"default\":false\n },\n ...\n ]\n }\n}\n```\n\n#### Allowed for\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/ticket_fields/:ticket_field_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"ticket_fields",
":ticket_field_id"
],
"variable": [
{
"key": "ticket_field_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"ticket_field\": {\n \"type\": \"<string>\",\n \"title\": \"<string>\",\n \"active\": \"<boolean>\",\n \"agent_description\": \"<string>\",\n \"collapsed_for_agents\": \"<boolean>\",\n \"created_at\": \"<dateTime>\",\n \"custom_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_name\": \"<string>\",\n \"url\": \"<string>\"\n }\n ],\n \"custom_statuses\": [\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"solved\",\n \"updated_at\": \"<dateTime>\"\n },\n {\n \"active\": \"<boolean>\",\n \"agent_label\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"default\": \"<boolean>\",\n \"description\": \"<string>\",\n \"end_user_description\": \"<string>\",\n \"end_user_label\": \"<string>\",\n \"id\": \"<integer>\",\n \"status_category\": \"open\",\n \"updated_at\": \"<dateTime>\"\n }\n ],\n \"description\": \"<string>\",\n \"editable_in_portal\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"position\": \"<integer>\",\n \"raw_description\": \"<string>\",\n \"raw_title\": \"<string>\",\n \"raw_title_in_portal\": \"<string>\",\n \"regexp_for_validation\": \"<string>\",\n \"relationship_filter\": {},\n \"relationship_target_type\": \"<string>\",\n \"removable\": \"<boolean>\",\n \"required\": \"<boolean>\",\n \"required_in_portal\": \"<boolean>\",\n \"sub_type_id\": \"<integer>\",\n \"system_field_options\": [\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"name\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"tag\": \"<string>\",\n \"title_in_portal\": \"<string>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\",\n \"visible_in_portal\": \"<boolean>\"\n }\n}"
}
]
}
