delphiDll / Support API / Show SLA Policy
Back to Collection Items
var
http: HCkHttp;
success: Boolean;
sbResponseBody: HCkStringBuilder;
jResp: HCkJsonObject;
respStatusCode: Integer;
field: PWideChar;
operator: PWideChar;
value: PWideChar;
business_hours: PWideChar;
metric: PWideChar;
priority: PWideChar;
target: PWideChar;
Title: PWideChar;
Created_at: PWideChar;
Description: PWideChar;
Id: PWideChar;
Position: PWideChar;
Updated_at: PWideChar;
v_Url: PWideChar;
i: Integer;
count_i: Integer;
begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http := CkHttp_Create();
CkHttp_putBasicAuth(http,True);
CkHttp_putLogin(http,'login');
CkHttp_putPassword(http,'password');
CkHttp_SetRequestHeader(http,'Accept','application/json');
sbResponseBody := CkStringBuilder_Create();
success := CkHttp_QuickGetSb(http,'https://example.zendesk.com/api/v2/slas/policies/:sla_policy_id',sbResponseBody);
if (success = False) then
begin
Memo1.Lines.Add(CkHttp__lastErrorText(http));
Exit;
end;
jResp := CkJsonObject_Create();
CkJsonObject_LoadSb(jResp,sbResponseBody);
CkJsonObject_putEmitCompact(jResp,False);
Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(CkJsonObject__emit(jResp));
respStatusCode := CkHttp_getLastStatus(http);
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
begin
Memo1.Lines.Add('Response Header:');
Memo1.Lines.Add(CkHttp__lastHeader(http));
Memo1.Lines.Add('Failed.');
Exit;
end;
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "sla_policy": {
// "title": "<string>",
// "filter": {
// "all": [
// {
// "field": "<string>",
// "operator": "<string>",
// "value": "<string>"
// },
// {
// "field": "<string>",
// "operator": "<string>",
// "value": "<string>"
// }
// ],
// "any": [
// {
// "field": "<string>",
// "operator": "<string>",
// "value": "<string>"
// },
// {
// "field": "<string>",
// "operator": "<string>",
// "value": "<string>"
// }
// ]
// },
// "created_at": "<dateTime>",
// "description": "<string>",
// "id": "<integer>",
// "policy_metrics": [
// {
// "business_hours": "<boolean>",
// "metric": "<string>",
// "priority": "<string>",
// "target": "<integer>"
// },
// {
// "business_hours": "<boolean>",
// "metric": "<string>",
// "priority": "<string>",
// "target": "<integer>"
// }
// ],
// "position": "<integer>",
// "updated_at": "<dateTime>",
// "url": "<string>"
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Title := CkJsonObject__stringOf(jResp,'sla_policy.title');
Created_at := CkJsonObject__stringOf(jResp,'sla_policy.created_at');
Description := CkJsonObject__stringOf(jResp,'sla_policy.description');
Id := CkJsonObject__stringOf(jResp,'sla_policy.id');
Position := CkJsonObject__stringOf(jResp,'sla_policy.position');
Updated_at := CkJsonObject__stringOf(jResp,'sla_policy.updated_at');
v_Url := CkJsonObject__stringOf(jResp,'sla_policy.url');
i := 0;
count_i := CkJsonObject_SizeOfArray(jResp,'sla_policy.filter.all');
while i < count_i do
begin
CkJsonObject_putI(jResp,i);
field := CkJsonObject__stringOf(jResp,'sla_policy.filter.all[i].field');
operator := CkJsonObject__stringOf(jResp,'sla_policy.filter.all[i].operator');
value := CkJsonObject__stringOf(jResp,'sla_policy.filter.all[i].value');
i := i + 1;
end;
i := 0;
count_i := CkJsonObject_SizeOfArray(jResp,'sla_policy.filter.any');
while i < count_i do
begin
CkJsonObject_putI(jResp,i);
field := CkJsonObject__stringOf(jResp,'sla_policy.filter.any[i].field');
operator := CkJsonObject__stringOf(jResp,'sla_policy.filter.any[i].operator');
value := CkJsonObject__stringOf(jResp,'sla_policy.filter.any[i].value');
i := i + 1;
end;
i := 0;
count_i := CkJsonObject_SizeOfArray(jResp,'sla_policy.policy_metrics');
while i < count_i do
begin
CkJsonObject_putI(jResp,i);
business_hours := CkJsonObject__stringOf(jResp,'sla_policy.policy_metrics[i].business_hours');
metric := CkJsonObject__stringOf(jResp,'sla_policy.policy_metrics[i].metric');
priority := CkJsonObject__stringOf(jResp,'sla_policy.policy_metrics[i].priority');
target := CkJsonObject__stringOf(jResp,'sla_policy.policy_metrics[i].target');
i := i + 1;
end;
CkHttp_Dispose(http);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);
Curl Command
curl -u login:password -X GET
-H "Accept: application/json"
https://example.zendesk.com/api/v2/slas/policies/:sla_policy_id
Postman Collection Item JSON
{
"name": "Show SLA Policy",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/slas/policies/:sla_policy_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"slas",
"policies",
":sla_policy_id"
],
"variable": [
{
"key": "sla_policy_id",
"value": "<integer>"
}
]
},
"description": "#### Availability\n\n* Accounts on the Support Professional or Suite Growth plan or above\n\n#### Allowed For\n\n* Admins\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/slas/policies/:sla_policy_id",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"slas",
"policies",
":sla_policy_id"
],
"variable": [
{
"key": "sla_policy_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"sla_policy\": {\n \"title\": \"<string>\",\n \"filter\": {\n \"all\": [\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n }\n ],\n \"any\": [\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n },\n {\n \"field\": \"<string>\",\n \"operator\": \"<string>\",\n \"value\": \"<string>\"\n }\n ]\n },\n \"created_at\": \"<dateTime>\",\n \"description\": \"<string>\",\n \"id\": \"<integer>\",\n \"policy_metrics\": [\n {\n \"business_hours\": \"<boolean>\",\n \"metric\": \"<string>\",\n \"priority\": \"<string>\",\n \"target\": \"<integer>\"\n },\n {\n \"business_hours\": \"<boolean>\",\n \"metric\": \"<string>\",\n \"priority\": \"<string>\",\n \"target\": \"<integer>\"\n }\n ],\n \"position\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"url\": \"<string>\"\n }\n}"
}
]
}