Chilkat Tools

delphiDll / Support API / Incremental Ticket Event Export

var
http: HCkHttp;
success: Boolean;
queryParams: HCkJsonObject;
resp: HCkHttpResponse;
sbResponseBody: HCkStringBuilder;
jResp: HCkJsonObject;
respStatusCode: Integer;
id: PWideChar;
instance_id: PWideChar;
metric: PWideChar;
ticket_id: PWideChar;
time: PWideChar;
v_type: PWideChar;
count: PWideChar;
end_of_stream: PWideChar;
end_time: PWideChar;
next_page: PWideChar;
i: Integer;
count_i: Integer;

begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

http := CkHttp_Create();

CkHttp_putBasicAuth(http,True);
CkHttp_putLogin(http,'login');
CkHttp_putPassword(http,'password');

queryParams := CkJsonObject_Create();
CkJsonObject_UpdateString(queryParams,'start_time','<integer>');

CkHttp_SetRequestHeader(http,'Accept','application/json');

resp := CkHttp_QuickRequestParams(http,'GET','https://example.zendesk.com/api/v2/incremental/ticket_events',queryParams);
if (CkHttp_getLastMethodSuccess(http) = False) then
  begin
    Memo1.Lines.Add(CkHttp__lastErrorText(http));
    Exit;
  end;

sbResponseBody := CkStringBuilder_Create();
CkHttpResponse_GetBodySb(resp,sbResponseBody);

jResp := CkJsonObject_Create();
CkJsonObject_LoadSb(jResp,sbResponseBody);
CkJsonObject_putEmitCompact(jResp,False);

Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(CkJsonObject__emit(jResp));

respStatusCode := CkHttpResponse_getStatusCode(resp);
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
  begin
    Memo1.Lines.Add('Response Header:');
    Memo1.Lines.Add(CkHttpResponse__header(resp));
    Memo1.Lines.Add('Failed.');
    CkHttpResponse_Dispose(resp);
    Exit;
  end;
CkHttpResponse_Dispose(resp);

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "count": "<integer>",
//   "end_of_stream": "<boolean>",
//   "end_time": "<integer>",
//   "next_page": "<string>",
//   "ticket_events": [
//     {
//       "id": "<integer>",
//       "instance_id": "<integer>",
//       "metric": "periodic_update_time",
//       "ticket_id": "<integer>",
//       "time": "<dateTime>",
//       "type": "apply_sla"
//     },
//     {
//       "id": "<integer>",
//       "instance_id": "<integer>",
//       "metric": "pausable_update_time",
//       "ticket_id": "<integer>",
//       "time": "<dateTime>",
//       "type": "breach"
//     }
//   ]
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

count := CkJsonObject__stringOf(jResp,'count');
end_of_stream := CkJsonObject__stringOf(jResp,'end_of_stream');
end_time := CkJsonObject__stringOf(jResp,'end_time');
next_page := CkJsonObject__stringOf(jResp,'next_page');
i := 0;
count_i := CkJsonObject_SizeOfArray(jResp,'ticket_events');
while i < count_i do
  begin
    CkJsonObject_putI(jResp,i);
    id := CkJsonObject__stringOf(jResp,'ticket_events[i].id');
    instance_id := CkJsonObject__stringOf(jResp,'ticket_events[i].instance_id');
    metric := CkJsonObject__stringOf(jResp,'ticket_events[i].metric');
    ticket_id := CkJsonObject__stringOf(jResp,'ticket_events[i].ticket_id');
    time := CkJsonObject__stringOf(jResp,'ticket_events[i].time');
    v_type := CkJsonObject__stringOf(jResp,'ticket_events[i].type');
    i := i + 1;
  end;

CkHttp_Dispose(http);
CkJsonObject_Dispose(queryParams);
CkStringBuilder_Dispose(sbResponseBody);
CkJsonObject_Dispose(jResp);

Curl Command

curl  -u login:password -G -d "start_time=%3Cinteger%3E"
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/incremental/ticket_events

Postman Collection Item JSON

{
  "name": "Incremental Ticket Event Export",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/incremental/ticket_events?start_time=<integer>",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "incremental",
        "ticket_events"
      ],
      "query": [
        {
          "key": "start_time",
          "value": "<integer>",
          "description": "(Required) The time to start the incremental export from"
        }
      ]
    },
    "description": "Returns a stream of changes that occurred on tickets. Each event is tied\nto an update on a ticket and contains all the fields that were updated in that\nchange. For more information, see:\n\n- [Exporting ticket events](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#exporting-ticket-events) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api)\n- [Time-based incremental exports](/documentation/ticketing/managing-tickets/using-the-incremental-export-api#time-based-incremental-exports) in [Using the Incremental Exports API](/documentation/ticketing/managing-tickets/using-the-incremental-export-api)\n\nYou can include comments in the event stream by using the `comment_events`\nsideload. See Sideloading below. If you don't specify the sideload, any comment\npresent in the ticket update is described only by Boolean `comment_present`\nand `comment_public` object properties in the event's `child_events` array.\nThe comment itself is not included.\n\n#### Allowed For\n\n * Admins\n\n#### Sideloading\n\nThe endpoint supports the `comment_events` sideload. Any comment present in the ticket\nupdate is listed as an object in the event's `child_events` array. Example:\n\n```js\n\"child_events\": [\n  {\n    \"id\": 91048994488,\n    \"via\": {\n      \"channel\": \"api\",\n      \"source\": {\"from\":{},\"to\":{},\"rel\":null}},\n    \"via_reference_id\":null,\n    \"type\": \"Comment\",\n    \"author_id\": 5031726587,\n    \"body\": \"This is a comment\",\n    \"html_body\": \"&lt;div class=\"zd-comment\"&gt;&lt;p dir=\"auto\"&gt;This is a comment&lt;/p&gt;\",\n    \"public\": true,\n    \"attachments\": [],\n    \"audit_id\": 91048994468,\n    \"created_at\": \"2009-06-25T10:15:18Z\",\n    \"event_type\": \"Comment\"\n  },\n  ...\n],\n...\n```\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/incremental/ticket_events?start_time=<integer>",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "incremental",
            "ticket_events"
          ],
          "query": [
            {
              "key": "start_time",
              "value": "<integer>",
              "description": "(Required) The time to start the incremental export from"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"count\": \"<integer>\",\n  \"end_of_stream\": \"<boolean>\",\n  \"end_time\": \"<integer>\",\n  \"next_page\": \"<string>\",\n  \"ticket_events\": [\n    {\n      \"id\": \"<integer>\",\n      \"instance_id\": \"<integer>\",\n      \"metric\": \"periodic_update_time\",\n      \"ticket_id\": \"<integer>\",\n      \"time\": \"<dateTime>\",\n      \"type\": \"apply_sla\"\n    },\n    {\n      \"id\": \"<integer>\",\n      \"instance_id\": \"<integer>\",\n      \"metric\": \"pausable_update_time\",\n      \"ticket_id\": \"<integer>\",\n      \"time\": \"<dateTime>\",\n      \"type\": \"breach\"\n    }\n  ]\n}"
    }
  ]
}

Chilkat Online Tools

delphiDll / Support API / Incremental Ticket Event Export

Curl Command

Postman Collection Item JSON