delphiAx / Support API / List Ticket Skips
Back to Collection Items
var
http: TChilkatHttp;
success: Integer;
queryParams: TChilkatJsonObject;
resp: IChilkatHttpResponse;
sbResponseBody: TChilkatStringBuilder;
jResp: TChilkatJsonObject;
respStatusCode: Integer;
created_at: WideString;
id: WideString;
reason: WideString;
Requester_id: WideString;
Allow_attachments: WideString;
Allow_channelback: WideString;
Assignee_email: WideString;
Assignee_id: WideString;
Attribute_value_ids: WideString;
Brand_id: WideString;
Collaborator_ids: WideString;
Created_at: WideString;
Custom_fields: WideString;
Custom_status_id: WideString;
Description: WideString;
Due_at: WideString;
Email_cc_ids: WideString;
External_id: WideString;
Follower_ids: WideString;
Followup_ids: WideString;
Forum_topic_id: WideString;
From_messaging_channel: WideString;
Group_id: WideString;
Has_incidents: WideString;
Id: WideString;
Is_public: WideString;
Macro_id: WideString;
Macro_ids: WideString;
Organization_id: WideString;
Priority: WideString;
Problem_id: WideString;
Raw_subject: WideString;
Recipient: WideString;
Safe_update: WideString;
In_56: Integer;
Magnae7: WideString;
Deseruntc1e: Integer;
Sharing_agreement_ids: WideString;
Status: WideString;
Subject: WideString;
Submitter_id: WideString;
Tags: WideString;
Ticket_form_id: WideString;
v_Type: WideString;
Updated_at: WideString;
Updated_stamp: WideString;
v_Url: WideString;
Channel: WideString;
Utacc: WideString;
Enim049: Integer;
In__: WideString;
Reprehenderit_06: Integer;
Via_followup_source_id: WideString;
Via_id: WideString;
ticket_id: WideString;
updated_at: WideString;
user_id: WideString;
Velit_05: Integer;
Tempor__e: Integer;
j: Integer;
count_j: Integer;
email: WideString;
name: WideString;
i: Integer;
count_i: Integer;
begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http := TChilkatHttp.Create(Self);
http.BasicAuth := 1;
http.Login := 'login';
http.Password := 'password';
queryParams := TChilkatJsonObject.Create(Self);
queryParams.UpdateString('sort_order','asc');
http.SetRequestHeader('Accept','application/json');
resp := http.QuickRequestParams('GET','https://example.zendesk.com/api/v2/users/:user_id/skips',queryParams.ControlInterface);
if (http.LastMethodSuccess = 0) then
begin
Memo1.Lines.Add(http.LastErrorText);
Exit;
end;
sbResponseBody := TChilkatStringBuilder.Create(Self);
resp.GetBodySb(sbResponseBody.ControlInterface);
jResp := TChilkatJsonObject.Create(Self);
jResp.LoadSb(sbResponseBody.ControlInterface);
jResp.EmitCompact := 0;
Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(jResp.Emit());
respStatusCode := resp.StatusCode;
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
begin
Memo1.Lines.Add('Response Header:');
Memo1.Lines.Add(resp.Header);
Memo1.Lines.Add('Failed.');
Exit;
end;
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "skips": [
// {
// "created_at": "<dateTime>",
// "id": "<integer>",
// "reason": "<string>",
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_56": -77996997,
// "magnae7": "quis aliqua voluptate et",
// "deseruntc1e": false
// },
// "sharing_agreement_ids": "<array>",
// "status": "closed",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "task",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "utacc": "do aliqua magn",
// "enim049": false,
// "in__": "culpa officia ex non",
// "reprehenderit_06": -27967024
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "user_id": "<integer>"
// },
// {
// "created_at": "<dateTime>",
// "id": "<integer>",
// "reason": "<string>",
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "velit_05": -77931495
// },
// "sharing_agreement_ids": "<array>",
// "status": "closed",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "problem",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "tempor__e": -69130011
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// },
// "ticket_id": "<integer>",
// "updated_at": "<dateTime>",
// "user_id": "<integer>"
// }
// ]
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
i := 0;
count_i := jResp.SizeOfArray('skips');
while i < count_i do
begin
jResp.I := i;
created_at := jResp.StringOf('skips[i].created_at');
id := jResp.StringOf('skips[i].id');
reason := jResp.StringOf('skips[i].reason');
Requester_id := jResp.StringOf('skips[i].ticket.requester_id');
Allow_attachments := jResp.StringOf('skips[i].ticket.allow_attachments');
Allow_channelback := jResp.StringOf('skips[i].ticket.allow_channelback');
Assignee_email := jResp.StringOf('skips[i].ticket.assignee_email');
Assignee_id := jResp.StringOf('skips[i].ticket.assignee_id');
Attribute_value_ids := jResp.StringOf('skips[i].ticket.attribute_value_ids');
Brand_id := jResp.StringOf('skips[i].ticket.brand_id');
Collaborator_ids := jResp.StringOf('skips[i].ticket.collaborator_ids');
Created_at := jResp.StringOf('skips[i].ticket.created_at');
Custom_fields := jResp.StringOf('skips[i].ticket.custom_fields');
Custom_status_id := jResp.StringOf('skips[i].ticket.custom_status_id');
Description := jResp.StringOf('skips[i].ticket.description');
Due_at := jResp.StringOf('skips[i].ticket.due_at');
Email_cc_ids := jResp.StringOf('skips[i].ticket.email_cc_ids');
External_id := jResp.StringOf('skips[i].ticket.external_id');
Follower_ids := jResp.StringOf('skips[i].ticket.follower_ids');
Followup_ids := jResp.StringOf('skips[i].ticket.followup_ids');
Forum_topic_id := jResp.StringOf('skips[i].ticket.forum_topic_id');
From_messaging_channel := jResp.StringOf('skips[i].ticket.from_messaging_channel');
Group_id := jResp.StringOf('skips[i].ticket.group_id');
Has_incidents := jResp.StringOf('skips[i].ticket.has_incidents');
Id := jResp.StringOf('skips[i].ticket.id');
Is_public := jResp.StringOf('skips[i].ticket.is_public');
Macro_id := jResp.StringOf('skips[i].ticket.macro_id');
Macro_ids := jResp.StringOf('skips[i].ticket.macro_ids');
Organization_id := jResp.StringOf('skips[i].ticket.organization_id');
Priority := jResp.StringOf('skips[i].ticket.priority');
Problem_id := jResp.StringOf('skips[i].ticket.problem_id');
Raw_subject := jResp.StringOf('skips[i].ticket.raw_subject');
Recipient := jResp.StringOf('skips[i].ticket.recipient');
Safe_update := jResp.StringOf('skips[i].ticket.safe_update');
In_56 := jResp.IntOf('skips[i].ticket.satisfaction_rating.in_56');
Magnae7 := jResp.StringOf('skips[i].ticket.satisfaction_rating.magnae7');
Deseruntc1e := jResp.BoolOf('skips[i].ticket.satisfaction_rating.deseruntc1e');
Sharing_agreement_ids := jResp.StringOf('skips[i].ticket.sharing_agreement_ids');
Status := jResp.StringOf('skips[i].ticket.status');
Subject := jResp.StringOf('skips[i].ticket.subject');
Submitter_id := jResp.StringOf('skips[i].ticket.submitter_id');
Tags := jResp.StringOf('skips[i].ticket.tags');
Ticket_form_id := jResp.StringOf('skips[i].ticket.ticket_form_id');
v_Type := jResp.StringOf('skips[i].ticket.type');
Updated_at := jResp.StringOf('skips[i].ticket.updated_at');
Updated_stamp := jResp.StringOf('skips[i].ticket.updated_stamp');
v_Url := jResp.StringOf('skips[i].ticket.url');
Channel := jResp.StringOf('skips[i].ticket.via.channel');
Utacc := jResp.StringOf('skips[i].ticket.via.source.utacc');
Enim049 := jResp.BoolOf('skips[i].ticket.via.source.enim049');
In__ := jResp.StringOf('skips[i].ticket.via.source.in__');
Reprehenderit_06 := jResp.IntOf('skips[i].ticket.via.source.reprehenderit_06');
Via_followup_source_id := jResp.StringOf('skips[i].ticket.via_followup_source_id');
Via_id := jResp.StringOf('skips[i].ticket.via_id');
ticket_id := jResp.StringOf('skips[i].ticket_id');
updated_at := jResp.StringOf('skips[i].updated_at');
user_id := jResp.StringOf('skips[i].user_id');
Velit_05 := jResp.IntOf('skips[i].ticket.satisfaction_rating.velit_05');
Tempor__e := jResp.IntOf('skips[i].ticket.via.source.tempor__e');
j := 0;
count_j := jResp.SizeOfArray('skips[i].ticket.collaborators');
while j < count_j do
begin
jResp.J := j;
email := jResp.StringOf('skips[i].ticket.collaborators[j].email');
name := jResp.StringOf('skips[i].ticket.collaborators[j].name');
j := j + 1;
end;
i := i + 1;
end;
Curl Command
curl -u login:password -G -d "sort_order=asc"
-H "Accept: application/json"
https://example.zendesk.com/api/v2/users/:user_id/skips
Postman Collection Item JSON
{
"name": "List Ticket Skips",
"request": {
"method": "GET",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
":user_id",
"skips"
],
"query": [
{
"key": "sort_order",
"value": "asc",
"description": "Sort order. Defaults to \"asc\""
}
],
"variable": [
{
"key": "user_id",
"value": "<integer>"
},
{
"key": "ticket_id",
"value": "<integer>",
"description": "(Required) The ID of the ticket"
}
]
},
"description": "Archived tickets are not included in the response. See\n[About archived tickets](https://support.zendesk.com/hc/en-us/articles/203657756) in\nthe Support Help Center.\n\n#### Pagination\n\n- Cursor pagination (recommended)\n- Offset pagination\n\nSee [Pagination](/api-reference/introduction/pagination/).\n\nReturns a maximum of 100 records per page.\n\n#### Allowed For\n* Agents with \"View only\" or higher reports permissions in Support.\n These permissions are distinct from Explore permissions.\n* Agents retrieving their own skips\n"
},
"response": [
{
"name": "Success response",
"originalRequest": {
"method": "GET",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/users/:user_id/skips?sort_order=asc",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"users",
":user_id",
"skips"
],
"query": [
{
"key": "sort_order",
"value": "asc",
"description": "Sort order. Defaults to \"asc\""
}
],
"variable": [
{
"key": "user_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"skips\": [\n {\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_56\": -77996997,\n \"magnae7\": \"quis aliqua voluptate et\",\n \"deseruntc1e\": false\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"task\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"utacc\": \"do aliqua magn\",\n \"enim049\": false,\n \"in__\": \"culpa officia ex non\",\n \"reprehenderit_06\": -27967024\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"user_id\": \"<integer>\"\n },\n {\n \"created_at\": \"<dateTime>\",\n \"id\": \"<integer>\",\n \"reason\": \"<string>\",\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"velit_05\": -77931495\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"problem\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"tempor__e\": -69130011\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n },\n \"ticket_id\": \"<integer>\",\n \"updated_at\": \"<dateTime>\",\n \"user_id\": \"<integer>\"\n }\n ]\n}"
}
]
}
