delphiAx / Support API / Create Ticket
Back to Collection Items
var
http: TChilkatHttp;
success: Integer;
json: TChilkatJsonObject;
resp: IChilkatHttpResponse;
sbResponseBody: TChilkatStringBuilder;
jResp: TChilkatJsonObject;
respStatusCode: Integer;
email: WideString;
name: WideString;
Requester_id: WideString;
Allow_attachments: WideString;
Allow_channelback: WideString;
Assignee_email: WideString;
Assignee_id: WideString;
Attribute_value_ids: WideString;
Brand_id: WideString;
Collaborator_ids: WideString;
Created_at: WideString;
Custom_fields: WideString;
Custom_status_id: WideString;
Description: WideString;
Due_at: WideString;
Email_cc_ids: WideString;
External_id: WideString;
Follower_ids: WideString;
Followup_ids: WideString;
Forum_topic_id: WideString;
From_messaging_channel: WideString;
Group_id: WideString;
Has_incidents: WideString;
Id: WideString;
Is_public: WideString;
Macro_id: WideString;
Macro_ids: WideString;
Organization_id: WideString;
Priority: WideString;
Problem_id: WideString;
Raw_subject: WideString;
Recipient: WideString;
Safe_update: WideString;
In_11: WideString;
Sharing_agreement_ids: WideString;
Status: WideString;
Subject: WideString;
Submitter_id: WideString;
Tags: WideString;
Ticket_form_id: WideString;
v_Type: WideString;
Updated_at: WideString;
Updated_stamp: WideString;
v_Url: WideString;
Channel: WideString;
Ut__a: WideString;
Dolored2b: Integer;
Mollit1a6: Integer;
Via_followup_source_id: WideString;
Via_id: WideString;
i: Integer;
count_i: Integer;
begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
http := TChilkatHttp.Create(Self);
http.BasicAuth := 1;
http.Login := 'login';
http.Password := 'password';
// Use this online tool to generate code from sample JSON: Generate Code to Create JSON
// The following JSON is sent in the request body.
// {
// "ticket": {
// "comment": {
// "attachments": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// ],
// "audit_id": "<integer>",
// "author_id": "<integer>",
// "body": "<string>",
// "created_at": "<dateTime>",
// "html_body": "<string>",
// "id": "<integer>",
// "metadata": {
// "occaecat_2d1": -71498595,
// "incididunt3": -68401909.632414,
// "nond": -22715203,
// "voluptate9e": -92868072
// },
// "plain_body": "<string>",
// "public": "<boolean>",
// "type": "<string>",
// "uploads": [
// "<string>",
// "<string>"
// ],
// "via": {
// "channel": "<string>",
// "source": {
// "ut797": -65734664.31848694,
// "incididunt_14a": 54532844.54826489,
// "enim_2": false,
// "sed_ac": 43217710
// }
// }
// },
// "additional_collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "assignee_email": "<email>",
// "assignee_id": "<integer>",
// "attribute_value_ids": [
// "<integer>",
// "<integer>"
// ],
// "collaborator_ids": "<array>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "due_at": "<dateTime>",
// "email_ccs": [
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// },
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>",
// "user_name": "<string>"
// }
// ],
// "external_id": "<string>",
// "followers": [
// {
// "action": "put",
// "user_email": "<email>",
// "user_id": "<string>"
// },
// {
// "action": "delete",
// "user_email": "<email>",
// "user_id": "<string>"
// }
// ],
// "group_id": "<integer>",
// "organization_id": "<integer>",
// "priority": "urgent",
// "problem_id": "<integer>",
// "requester_id": "<integer>",
// "safe_update": "<boolean>",
// "sharing_agreement_ids": [
// "<integer>",
// "<integer>"
// ],
// "status": "closed",
// "subject": "<string>",
// "tags": "<array>",
// "type": "task",
// "updated_stamp": "<dateTime>",
// "brand_id": "<integer>",
// "collaborators": "<array>",
// "email_cc_ids": "<array>",
// "follower_ids": "<array>",
// "macro_ids": "<array>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "submitter_id": "<integer>",
// "ticket_form_id": "<integer>",
// "via": {
// "channel": "<string>",
// "source": {
// "from": {
// "address": "<string>",
// "id": "<integer>",
// "name": "<string>",
// "title": "<string>"
// },
// "rel": "<string>",
// "to": {
// "address": "<string>",
// "name": "<string>"
// }
// }
// },
// "via_followup_source_id": "<integer>"
// }
// }
json := TChilkatJsonObject.Create(Self);
json.UpdateString('ticket.comment.attachments[0].content_type','<string>');
json.UpdateString('ticket.comment.attachments[0].content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[0].file_name','<string>');
json.UpdateString('ticket.comment.attachments[0].height','<string>');
json.UpdateString('ticket.comment.attachments[0].id','<integer>');
json.UpdateString('ticket.comment.attachments[0].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[0].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[0].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[0].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].size','<integer>');
json.UpdateString('ticket.comment.attachments[0].url','<string>');
json.UpdateString('ticket.comment.attachments[0].width','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].content_type','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].file_name','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].height','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].id','<integer>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].size','<integer>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[0].width','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].content_type','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].file_name','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].height','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].id','<integer>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].size','<integer>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].url','<string>');
json.UpdateString('ticket.comment.attachments[0].thumbnails[1].width','<string>');
json.UpdateString('ticket.comment.attachments[1].content_type','<string>');
json.UpdateString('ticket.comment.attachments[1].content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[1].file_name','<string>');
json.UpdateString('ticket.comment.attachments[1].height','<string>');
json.UpdateString('ticket.comment.attachments[1].id','<integer>');
json.UpdateString('ticket.comment.attachments[1].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[1].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[1].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[1].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].size','<integer>');
json.UpdateString('ticket.comment.attachments[1].url','<string>');
json.UpdateString('ticket.comment.attachments[1].width','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].content_type','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].file_name','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].height','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].id','<integer>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].size','<integer>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[0].width','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].content_type','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].deleted','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].file_name','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].height','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].id','<integer>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].inline','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].malware_access_override','<boolean>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].malware_scan_result','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].mapped_content_url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].size','<integer>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].url','<string>');
json.UpdateString('ticket.comment.attachments[1].thumbnails[1].width','<string>');
json.UpdateString('ticket.comment.audit_id','<integer>');
json.UpdateString('ticket.comment.author_id','<integer>');
json.UpdateString('ticket.comment.body','<string>');
json.UpdateString('ticket.comment.created_at','<dateTime>');
json.UpdateString('ticket.comment.html_body','<string>');
json.UpdateString('ticket.comment.id','<integer>');
json.UpdateInt('ticket.comment.metadata.occaecat_2d1',-71498595);
json.UpdateNumber('ticket.comment.metadata.incididunt3','-68401909.632414');
json.UpdateInt('ticket.comment.metadata.nond',-22715203);
json.UpdateInt('ticket.comment.metadata.voluptate9e',-92868072);
json.UpdateString('ticket.comment.plain_body','<string>');
json.UpdateString('ticket.comment.public','<boolean>');
json.UpdateString('ticket.comment.type','<string>');
json.UpdateString('ticket.comment.uploads[0]','<string>');
json.UpdateString('ticket.comment.uploads[1]','<string>');
json.UpdateString('ticket.comment.via.channel','<string>');
json.UpdateNumber('ticket.comment.via.source.ut797','-65734664.31848694');
json.UpdateNumber('ticket.comment.via.source.incididunt_14a','54532844.54826489');
json.UpdateBool('ticket.comment.via.source.enim_2',0);
json.UpdateInt('ticket.comment.via.source.sed_ac',43217710);
json.UpdateString('ticket.additional_collaborators[0].email','<email>');
json.UpdateString('ticket.additional_collaborators[0].name','<string>');
json.UpdateString('ticket.additional_collaborators[1].email','<email>');
json.UpdateString('ticket.additional_collaborators[1].name','<string>');
json.UpdateString('ticket.assignee_email','<email>');
json.UpdateString('ticket.assignee_id','<integer>');
json.UpdateString('ticket.attribute_value_ids[0]','<integer>');
json.UpdateString('ticket.attribute_value_ids[1]','<integer>');
json.UpdateString('ticket.collaborator_ids','<array>');
json.UpdateString('ticket.custom_fields','<array>');
json.UpdateString('ticket.custom_status_id','<integer>');
json.UpdateString('ticket.due_at','<dateTime>');
json.UpdateString('ticket.email_ccs[0].action','put');
json.UpdateString('ticket.email_ccs[0].user_email','<email>');
json.UpdateString('ticket.email_ccs[0].user_id','<string>');
json.UpdateString('ticket.email_ccs[0].user_name','<string>');
json.UpdateString('ticket.email_ccs[1].action','delete');
json.UpdateString('ticket.email_ccs[1].user_email','<email>');
json.UpdateString('ticket.email_ccs[1].user_id','<string>');
json.UpdateString('ticket.email_ccs[1].user_name','<string>');
json.UpdateString('ticket.external_id','<string>');
json.UpdateString('ticket.followers[0].action','put');
json.UpdateString('ticket.followers[0].user_email','<email>');
json.UpdateString('ticket.followers[0].user_id','<string>');
json.UpdateString('ticket.followers[1].action','delete');
json.UpdateString('ticket.followers[1].user_email','<email>');
json.UpdateString('ticket.followers[1].user_id','<string>');
json.UpdateString('ticket.group_id','<integer>');
json.UpdateString('ticket.organization_id','<integer>');
json.UpdateString('ticket.priority','urgent');
json.UpdateString('ticket.problem_id','<integer>');
json.UpdateString('ticket.requester_id','<integer>');
json.UpdateString('ticket.safe_update','<boolean>');
json.UpdateString('ticket.sharing_agreement_ids[0]','<integer>');
json.UpdateString('ticket.sharing_agreement_ids[1]','<integer>');
json.UpdateString('ticket.status','closed');
json.UpdateString('ticket.subject','<string>');
json.UpdateString('ticket.tags','<array>');
json.UpdateString('ticket.type','task');
json.UpdateString('ticket.updated_stamp','<dateTime>');
json.UpdateString('ticket.brand_id','<integer>');
json.UpdateString('ticket.collaborators','<array>');
json.UpdateString('ticket.email_cc_ids','<array>');
json.UpdateString('ticket.follower_ids','<array>');
json.UpdateString('ticket.macro_ids','<array>');
json.UpdateString('ticket.raw_subject','<string>');
json.UpdateString('ticket.recipient','<string>');
json.UpdateString('ticket.submitter_id','<integer>');
json.UpdateString('ticket.ticket_form_id','<integer>');
json.UpdateString('ticket.via.channel','<string>');
json.UpdateString('ticket.via.source.from.address','<string>');
json.UpdateString('ticket.via.source.from.id','<integer>');
json.UpdateString('ticket.via.source.from.name','<string>');
json.UpdateString('ticket.via.source.from.title','<string>');
json.UpdateString('ticket.via.source.rel','<string>');
json.UpdateString('ticket.via.source.to.address','<string>');
json.UpdateString('ticket.via.source.to.name','<string>');
json.UpdateString('ticket.via_followup_source_id','<integer>');
http.SetRequestHeader('Content-Type','application/json');
http.SetRequestHeader('Accept','application/json');
resp := http.PostJson3('https://example.zendesk.com/api/v2/tickets','application/json',json.ControlInterface);
if (http.LastMethodSuccess = 0) then
begin
Memo1.Lines.Add(http.LastErrorText);
Exit;
end;
sbResponseBody := TChilkatStringBuilder.Create(Self);
resp.GetBodySb(sbResponseBody.ControlInterface);
jResp := TChilkatJsonObject.Create(Self);
jResp.LoadSb(sbResponseBody.ControlInterface);
jResp.EmitCompact := 0;
Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(jResp.Emit());
respStatusCode := resp.StatusCode;
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
begin
Memo1.Lines.Add('Response Header:');
Memo1.Lines.Add(resp.Header);
Memo1.Lines.Add('Failed.');
Exit;
end;
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "ticket": {
// "requester_id": "<integer>",
// "allow_attachments": "<boolean>",
// "allow_channelback": "<boolean>",
// "assignee_email": "<string>",
// "assignee_id": "<integer>",
// "attribute_value_ids": "<array>",
// "brand_id": "<integer>",
// "collaborator_ids": "<array>",
// "collaborators": [
// {
// "email": "<email>",
// "name": "<string>"
// },
// {
// "email": "<email>",
// "name": "<string>"
// }
// ],
// "comment": {},
// "created_at": "<dateTime>",
// "custom_fields": "<array>",
// "custom_status_id": "<integer>",
// "description": "<string>",
// "due_at": "<dateTime>",
// "email_cc_ids": "<array>",
// "email_ccs": {},
// "external_id": "<string>",
// "follower_ids": "<array>",
// "followers": {},
// "followup_ids": "<array>",
// "forum_topic_id": "<integer>",
// "from_messaging_channel": "<boolean>",
// "group_id": "<integer>",
// "has_incidents": "<boolean>",
// "id": "<integer>",
// "is_public": "<boolean>",
// "macro_id": "<integer>",
// "macro_ids": "<array>",
// "metadata": {},
// "organization_id": "<integer>",
// "priority": "normal",
// "problem_id": "<integer>",
// "raw_subject": "<string>",
// "recipient": "<string>",
// "requester": {},
// "safe_update": "<boolean>",
// "satisfaction_rating": {
// "in_11": -9796534.714120895
// },
// "sharing_agreement_ids": "<array>",
// "status": "hold",
// "subject": "<string>",
// "submitter_id": "<integer>",
// "tags": "<array>",
// "ticket_form_id": "<integer>",
// "type": "question",
// "updated_at": "<dateTime>",
// "updated_stamp": "<string>",
// "url": "<string>",
// "via": {
// "channel": "<string>",
// "source": {
// "Ut__a": -44750185.46031158,
// "dolored2b": 8252599,
// "mollit1a6": true
// }
// },
// "via_followup_source_id": "<integer>",
// "via_id": "<integer>",
// "voice_comment": {}
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Requester_id := jResp.StringOf('ticket.requester_id');
Allow_attachments := jResp.StringOf('ticket.allow_attachments');
Allow_channelback := jResp.StringOf('ticket.allow_channelback');
Assignee_email := jResp.StringOf('ticket.assignee_email');
Assignee_id := jResp.StringOf('ticket.assignee_id');
Attribute_value_ids := jResp.StringOf('ticket.attribute_value_ids');
Brand_id := jResp.StringOf('ticket.brand_id');
Collaborator_ids := jResp.StringOf('ticket.collaborator_ids');
Created_at := jResp.StringOf('ticket.created_at');
Custom_fields := jResp.StringOf('ticket.custom_fields');
Custom_status_id := jResp.StringOf('ticket.custom_status_id');
Description := jResp.StringOf('ticket.description');
Due_at := jResp.StringOf('ticket.due_at');
Email_cc_ids := jResp.StringOf('ticket.email_cc_ids');
External_id := jResp.StringOf('ticket.external_id');
Follower_ids := jResp.StringOf('ticket.follower_ids');
Followup_ids := jResp.StringOf('ticket.followup_ids');
Forum_topic_id := jResp.StringOf('ticket.forum_topic_id');
From_messaging_channel := jResp.StringOf('ticket.from_messaging_channel');
Group_id := jResp.StringOf('ticket.group_id');
Has_incidents := jResp.StringOf('ticket.has_incidents');
Id := jResp.StringOf('ticket.id');
Is_public := jResp.StringOf('ticket.is_public');
Macro_id := jResp.StringOf('ticket.macro_id');
Macro_ids := jResp.StringOf('ticket.macro_ids');
Organization_id := jResp.StringOf('ticket.organization_id');
Priority := jResp.StringOf('ticket.priority');
Problem_id := jResp.StringOf('ticket.problem_id');
Raw_subject := jResp.StringOf('ticket.raw_subject');
Recipient := jResp.StringOf('ticket.recipient');
Safe_update := jResp.StringOf('ticket.safe_update');
In_11 := jResp.StringOf('ticket.satisfaction_rating.in_11');
Sharing_agreement_ids := jResp.StringOf('ticket.sharing_agreement_ids');
Status := jResp.StringOf('ticket.status');
Subject := jResp.StringOf('ticket.subject');
Submitter_id := jResp.StringOf('ticket.submitter_id');
Tags := jResp.StringOf('ticket.tags');
Ticket_form_id := jResp.StringOf('ticket.ticket_form_id');
v_Type := jResp.StringOf('ticket.type');
Updated_at := jResp.StringOf('ticket.updated_at');
Updated_stamp := jResp.StringOf('ticket.updated_stamp');
v_Url := jResp.StringOf('ticket.url');
Channel := jResp.StringOf('ticket.via.channel');
Ut__a := jResp.StringOf('ticket.via.source.Ut__a');
Dolored2b := jResp.IntOf('ticket.via.source.dolored2b');
Mollit1a6 := jResp.BoolOf('ticket.via.source.mollit1a6');
Via_followup_source_id := jResp.StringOf('ticket.via_followup_source_id');
Via_id := jResp.StringOf('ticket.via_id');
i := 0;
count_i := jResp.SizeOfArray('ticket.collaborators');
while i < count_i do
begin
jResp.I := i;
email := jResp.StringOf('ticket.collaborators[i].email');
name := jResp.StringOf('ticket.collaborators[i].name');
i := i + 1;
end;
Curl Command
curl -u login:password -X POST
-H "Content-Type: application/json"
-H "Accept: application/json"
-d '{
"ticket": {
"comment": {
"attachments": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>",
"thumbnails": [
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
},
{
"content_type": "<string>",
"content_url": "<string>",
"deleted": "<boolean>",
"file_name": "<string>",
"height": "<string>",
"id": "<integer>",
"inline": "<boolean>",
"malware_access_override": "<boolean>",
"malware_scan_result": "<string>",
"mapped_content_url": "<string>",
"size": "<integer>",
"url": "<string>",
"width": "<string>"
}
]
}
],
"audit_id": "<integer>",
"author_id": "<integer>",
"body": "<string>",
"created_at": "<dateTime>",
"html_body": "<string>",
"id": "<integer>",
"metadata": {
"occaecat_2d1": -71498595,
"incididunt3": -68401909.632414,
"nond": -22715203,
"voluptate9e": -92868072
},
"plain_body": "<string>",
"public": "<boolean>",
"type": "<string>",
"uploads": [
"<string>",
"<string>"
],
"via": {
"channel": "<string>",
"source": {
"ut797": -65734664.31848694,
"incididunt_14a": 54532844.54826489,
"enim_2": false,
"sed_ac": 43217710
}
}
},
"additional_collaborators": [
{
"email": "<email>",
"name": "<string>"
},
{
"email": "<email>",
"name": "<string>"
}
],
"assignee_email": "<email>",
"assignee_id": "<integer>",
"attribute_value_ids": [
"<integer>",
"<integer>"
],
"collaborator_ids": "<array>",
"custom_fields": "<array>",
"custom_status_id": "<integer>",
"due_at": "<dateTime>",
"email_ccs": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>",
"user_name": "<string>"
}
],
"external_id": "<string>",
"followers": [
{
"action": "put",
"user_email": "<email>",
"user_id": "<string>"
},
{
"action": "delete",
"user_email": "<email>",
"user_id": "<string>"
}
],
"group_id": "<integer>",
"organization_id": "<integer>",
"priority": "urgent",
"problem_id": "<integer>",
"requester_id": "<integer>",
"safe_update": "<boolean>",
"sharing_agreement_ids": [
"<integer>",
"<integer>"
],
"status": "closed",
"subject": "<string>",
"tags": "<array>",
"type": "task",
"updated_stamp": "<dateTime>",
"brand_id": "<integer>",
"collaborators": "<array>",
"email_cc_ids": "<array>",
"follower_ids": "<array>",
"macro_ids": "<array>",
"raw_subject": "<string>",
"recipient": "<string>",
"submitter_id": "<integer>",
"ticket_form_id": "<integer>",
"via": {
"channel": "<string>",
"source": {
"from": {
"address": "<string>",
"id": "<integer>",
"name": "<string>",
"title": "<string>"
},
"rel": "<string>",
"to": {
"address": "<string>",
"name": "<string>"
}
}
},
"via_followup_source_id": "<integer>"
}
}'
https://example.zendesk.com/api/v2/tickets
Postman Collection Item JSON
{
"name": "Create Ticket",
"request": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Accept",
"value": "application/json"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"response": [
{
"name": "Create ticket",
"originalRequest": {
"method": "POST",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"body": {
"mode": "raw",
"raw": "{\n \"ticket\": {\n \"comment\": {\n \"attachments\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n ],\n \"audit_id\": \"<integer>\",\n \"author_id\": \"<integer>\",\n \"body\": \"<string>\",\n \"created_at\": \"<dateTime>\",\n \"html_body\": \"<string>\",\n \"id\": \"<integer>\",\n \"metadata\": {\n \"occaecat_2d1\": -71498595,\n \"incididunt3\": -68401909.632414,\n \"nond\": -22715203,\n \"voluptate9e\": -92868072\n },\n \"plain_body\": \"<string>\",\n \"public\": \"<boolean>\",\n \"type\": \"<string>\",\n \"uploads\": [\n \"<string>\",\n \"<string>\"\n ],\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"ut797\": -65734664.31848694,\n \"incididunt_14a\": 54532844.54826489,\n \"enim_2\": false,\n \"sed_ac\": 43217710\n }\n }\n },\n \"additional_collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"assignee_email\": \"<email>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"collaborator_ids\": \"<array>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"due_at\": \"<dateTime>\",\n \"email_ccs\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\",\n \"user_name\": \"<string>\"\n }\n ],\n \"external_id\": \"<string>\",\n \"followers\": [\n {\n \"action\": \"put\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n },\n {\n \"action\": \"delete\",\n \"user_email\": \"<email>\",\n \"user_id\": \"<string>\"\n }\n ],\n \"group_id\": \"<integer>\",\n \"organization_id\": \"<integer>\",\n \"priority\": \"urgent\",\n \"problem_id\": \"<integer>\",\n \"requester_id\": \"<integer>\",\n \"safe_update\": \"<boolean>\",\n \"sharing_agreement_ids\": [\n \"<integer>\",\n \"<integer>\"\n ],\n \"status\": \"closed\",\n \"subject\": \"<string>\",\n \"tags\": \"<array>\",\n \"type\": \"task\",\n \"updated_stamp\": \"<dateTime>\",\n \"brand_id\": \"<integer>\",\n \"collaborators\": \"<array>\",\n \"email_cc_ids\": \"<array>\",\n \"follower_ids\": \"<array>\",\n \"macro_ids\": \"<array>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"ticket_form_id\": \"<integer>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"from\": {\n \"address\": \"<string>\",\n \"id\": \"<integer>\",\n \"name\": \"<string>\",\n \"title\": \"<string>\"\n },\n \"rel\": \"<string>\",\n \"to\": {\n \"address\": \"<string>\",\n \"name\": \"<string>\"\n }\n }\n },\n \"via_followup_source_id\": \"<integer>\"\n }\n}",
"options": {
"raw": {
"headerFamily": "json",
"language": "json"
}
}
},
"url": {
"raw": "{{baseUrl}}/api/v2/tickets",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets"
]
}
},
"status": "Created",
"code": 201,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
},
{
"key": "Location",
"value": "<string>",
"description": {
"content": "The URL of the created ticket",
"type": "text/plain"
}
}
],
"cookie": [
],
"body": "{\n \"ticket\": {\n \"requester_id\": \"<integer>\",\n \"allow_attachments\": \"<boolean>\",\n \"allow_channelback\": \"<boolean>\",\n \"assignee_email\": \"<string>\",\n \"assignee_id\": \"<integer>\",\n \"attribute_value_ids\": \"<array>\",\n \"brand_id\": \"<integer>\",\n \"collaborator_ids\": \"<array>\",\n \"collaborators\": [\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n },\n {\n \"email\": \"<email>\",\n \"name\": \"<string>\"\n }\n ],\n \"comment\": {},\n \"created_at\": \"<dateTime>\",\n \"custom_fields\": \"<array>\",\n \"custom_status_id\": \"<integer>\",\n \"description\": \"<string>\",\n \"due_at\": \"<dateTime>\",\n \"email_cc_ids\": \"<array>\",\n \"email_ccs\": {},\n \"external_id\": \"<string>\",\n \"follower_ids\": \"<array>\",\n \"followers\": {},\n \"followup_ids\": \"<array>\",\n \"forum_topic_id\": \"<integer>\",\n \"from_messaging_channel\": \"<boolean>\",\n \"group_id\": \"<integer>\",\n \"has_incidents\": \"<boolean>\",\n \"id\": \"<integer>\",\n \"is_public\": \"<boolean>\",\n \"macro_id\": \"<integer>\",\n \"macro_ids\": \"<array>\",\n \"metadata\": {},\n \"organization_id\": \"<integer>\",\n \"priority\": \"normal\",\n \"problem_id\": \"<integer>\",\n \"raw_subject\": \"<string>\",\n \"recipient\": \"<string>\",\n \"requester\": {},\n \"safe_update\": \"<boolean>\",\n \"satisfaction_rating\": {\n \"in_11\": -9796534.714120895\n },\n \"sharing_agreement_ids\": \"<array>\",\n \"status\": \"hold\",\n \"subject\": \"<string>\",\n \"submitter_id\": \"<integer>\",\n \"tags\": \"<array>\",\n \"ticket_form_id\": \"<integer>\",\n \"type\": \"question\",\n \"updated_at\": \"<dateTime>\",\n \"updated_stamp\": \"<string>\",\n \"url\": \"<string>\",\n \"via\": {\n \"channel\": \"<string>\",\n \"source\": {\n \"Ut__a\": -44750185.46031158,\n \"dolored2b\": 8252599,\n \"mollit1a6\": true\n }\n },\n \"via_followup_source_id\": \"<integer>\",\n \"via_id\": \"<integer>\",\n \"voice_comment\": {}\n }\n}"
}
]
}
