Chilkat Online Tools

delphiAx / Support API / Create SLA Policy

Back to Collection Items

var
http: TChilkatHttp;
success: Integer;
resp: IChilkatHttpResponse;
sbResponseBody: TChilkatStringBuilder;
jResp: TChilkatJsonObject;
respStatusCode: Integer;
field: WideString;
operator: WideString;
value: WideString;
business_hours: WideString;
metric: WideString;
priority: WideString;
target: WideString;
Title: WideString;
Created_at: WideString;
Description: WideString;
Id: WideString;
Position: WideString;
Updated_at: WideString;
v_Url: WideString;
i: Integer;
count_i: Integer;

begin
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.

http := TChilkatHttp.Create(Self);

http.BasicAuth := 1;
http.Login := 'login';
http.Password := 'password';

http.SetRequestHeader('Accept','application/json');

resp := http.QuickRequest('POST','https://example.zendesk.com/api/v2/slas/policies');
if (http.LastMethodSuccess = 0) then
  begin
    Memo1.Lines.Add(http.LastErrorText);
    Exit;
  end;

sbResponseBody := TChilkatStringBuilder.Create(Self);
resp.GetBodySb(sbResponseBody.ControlInterface);

jResp := TChilkatJsonObject.Create(Self);
jResp.LoadSb(sbResponseBody.ControlInterface);
jResp.EmitCompact := 0;

Memo1.Lines.Add('Response Body:');
Memo1.Lines.Add(jResp.Emit());

respStatusCode := resp.StatusCode;
Memo1.Lines.Add('Response Status Code = ' + IntToStr(respStatusCode));
if (respStatusCode >= 400) then
  begin
    Memo1.Lines.Add('Response Header:');
    Memo1.Lines.Add(resp.Header);
    Memo1.Lines.Add('Failed.');

    Exit;
  end;

// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)

// {
//   "sla_policy": {
//     "title": "<string>",
//     "filter": {
//       "all": [
//         {
//           "field": "<string>",
//           "operator": "<string>",
//           "value": "<string>"
//         },
//         {
//           "field": "<string>",
//           "operator": "<string>",
//           "value": "<string>"
//         }
//       ],
//       "any": [
//         {
//           "field": "<string>",
//           "operator": "<string>",
//           "value": "<string>"
//         },
//         {
//           "field": "<string>",
//           "operator": "<string>",
//           "value": "<string>"
//         }
//       ]
//     },
//     "created_at": "<dateTime>",
//     "description": "<string>",
//     "id": "<integer>",
//     "policy_metrics": [
//       {
//         "business_hours": "<boolean>",
//         "metric": "<string>",
//         "priority": "<string>",
//         "target": "<integer>"
//       },
//       {
//         "business_hours": "<boolean>",
//         "metric": "<string>",
//         "priority": "<string>",
//         "target": "<integer>"
//       }
//     ],
//     "position": "<integer>",
//     "updated_at": "<dateTime>",
//     "url": "<string>"
//   }
// }

// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

Title := jResp.StringOf('sla_policy.title');
Created_at := jResp.StringOf('sla_policy.created_at');
Description := jResp.StringOf('sla_policy.description');
Id := jResp.StringOf('sla_policy.id');
Position := jResp.StringOf('sla_policy.position');
Updated_at := jResp.StringOf('sla_policy.updated_at');
v_Url := jResp.StringOf('sla_policy.url');
i := 0;
count_i := jResp.SizeOfArray('sla_policy.filter.all');
while i < count_i do
  begin
    jResp.I := i;
    field := jResp.StringOf('sla_policy.filter.all[i].field');
    operator := jResp.StringOf('sla_policy.filter.all[i].operator');
    value := jResp.StringOf('sla_policy.filter.all[i].value');
    i := i + 1;
  end;

i := 0;
count_i := jResp.SizeOfArray('sla_policy.filter.any');
while i < count_i do
  begin
    jResp.I := i;
    field := jResp.StringOf('sla_policy.filter.any[i].field');
    operator := jResp.StringOf('sla_policy.filter.any[i].operator');
    value := jResp.StringOf('sla_policy.filter.any[i].value');
    i := i + 1;
  end;

i := 0;
count_i := jResp.SizeOfArray('sla_policy.policy_metrics');
while i < count_i do
  begin
    jResp.I := i;
    business_hours := jResp.StringOf('sla_policy.policy_metrics[i].business_hours');
    metric := jResp.StringOf('sla_policy.policy_metrics[i].metric');
    priority := jResp.StringOf('sla_policy.policy_metrics[i].priority');
    target := jResp.StringOf('sla_policy.policy_metrics[i].target');
    i := i + 1;
  end;

Curl Command

curl  -u login:password -X POST
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/slas/policies

Postman Collection Item JSON

{
  "name": "Create SLA Policy",
  "request": {
    "method": "POST",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/slas/policies",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "slas",
        "policies"
      ]
    },
    "description": "#### Availability\n\n* Accounts on the Support Professional or Suite Growth plan or above\n\n#### Allowed For\n\n* Admins\n"
  },
  "response": [
    {
      "name": "Created response",
      "originalRequest": {
        "method": "POST",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/slas/policies",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "slas",
            "policies"
          ]
        }
      },
      "status": "Created",
      "code": 201,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"sla_policy\": {\n    \"title\": \"<string>\",\n    \"filter\": {\n      \"all\": [\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        },\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ],\n      \"any\": [\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        },\n        {\n          \"field\": \"<string>\",\n          \"operator\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ]\n    },\n    \"created_at\": \"<dateTime>\",\n    \"description\": \"<string>\",\n    \"id\": \"<integer>\",\n    \"policy_metrics\": [\n      {\n        \"business_hours\": \"<boolean>\",\n        \"metric\": \"<string>\",\n        \"priority\": \"<string>\",\n        \"target\": \"<integer>\"\n      },\n      {\n        \"business_hours\": \"<boolean>\",\n        \"metric\": \"<string>\",\n        \"priority\": \"<string>\",\n        \"target\": \"<integer>\"\n      }\n    ],\n    \"position\": \"<integer>\",\n    \"updated_at\": \"<dateTime>\",\n    \"url\": \"<string>\"\n  }\n}"
    }
  ]
}