Chilkat Online Tools

DataFlex / Support API / Ticket Related Information

Back to Collection Items

Use ChilkatAx-win32.pkg

Procedure Test
    Handle hoHttp
    Boolean iSuccess
    Variant vSbResponseBody
    Handle hoSbResponseBody
    Handle hoJResp
    Integer iRespStatusCode
    String sStrVal
    String sFrom_archive
    String sIncidents
    String sTopic_id
    Integer iDolor__1
    Boolean iCommodo4b
    Integer i
    Integer iCount_i
    String sTemp1

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    Get Create (RefClass(cComChilkatHttp)) To hoHttp
    If (Not(IsComObjectCreated(hoHttp))) Begin
        Send CreateComObject of hoHttp
    End

    Set ComBasicAuth Of hoHttp To True
    Set ComLogin Of hoHttp To "login"
    Set ComPassword Of hoHttp To "password"

    Send ComSetRequestHeader To hoHttp "Accept" "application/json"

    Get Create (RefClass(cComChilkatStringBuilder)) To hoSbResponseBody
    If (Not(IsComObjectCreated(hoSbResponseBody))) Begin
        Send CreateComObject of hoSbResponseBody
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComQuickGetSb Of hoHttp "https://example.zendesk.com/api/v2/tickets/:ticket_id/related" vSbResponseBody To iSuccess
    If (iSuccess = False) Begin
        Get ComLastErrorText Of hoHttp To sTemp1
        Showln sTemp1
        Procedure_Return
    End

    Get Create (RefClass(cComChilkatJsonObject)) To hoJResp
    If (Not(IsComObjectCreated(hoJResp))) Begin
        Send CreateComObject of hoJResp
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComLoadSb Of hoJResp vSbResponseBody To iSuccess
    Set ComEmitCompact Of hoJResp To False

    Showln "Response Body:"
    Get ComEmit Of hoJResp To sTemp1
    Showln sTemp1

    Get ComLastStatus Of hoHttp To iRespStatusCode
    Showln "Response Status Code = " iRespStatusCode
    If (iRespStatusCode >= 400) Begin
        Showln "Response Header:"
        Get ComLastHeader Of hoHttp To sTemp1
        Showln sTemp1
        Showln "Failed."
        Procedure_Return
    End

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "followup_source_ids": [
    //     "<string>",
    //     "<string>"
    //   ],
    //   "from_archive": "<boolean>",
    //   "incidents": "<integer>",
    //   "topic_id": "<string>",
    //   "twitter": {
    //     "dolor__1": 77550121,
    //     "commodo4b": true
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    Get ComStringOf Of hoJResp "from_archive" To sFrom_archive
    Get ComStringOf Of hoJResp "incidents" To sIncidents
    Get ComStringOf Of hoJResp "topic_id" To sTopic_id
    Get ComIntOf Of hoJResp "twitter.dolor__1" To iDolor__1
    Get ComBoolOf Of hoJResp "twitter.commodo4b" To iCommodo4b
    Move 0 To i
    Get ComSizeOfArray Of hoJResp "followup_source_ids" To iCount_i
    While (i < iCount_i)
        Set ComI Of hoJResp To i
        Get ComStringOf Of hoJResp "followup_source_ids[i]" To sStrVal
        Move (i + 1) To i
    Loop



End_Procedure

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/related

Postman Collection Item JSON

{
  "name": "Ticket Related Information",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "related"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "The request returns a data object with the following properties:\n\n| Name                | Type    | Comment\n| ------------------- | ------- | -------\n| topic_id            | string  | Related topic in the Web portal (deprecated feature)\n| followup_source_ids | array   | Sources to follow up\n| from_archive        | boolean | Is true if the current ticket is archived\n| incidents           | integer | A count of related incident occurrences\n| twitter             | object  | Twitter information associated with the ticket\n\n#### Allowed For\n\n* Agents"
  },
  "response": [
    {
      "name": "Successful response",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/related",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "related"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"followup_source_ids\": [\n    \"<string>\",\n    \"<string>\"\n  ],\n  \"from_archive\": \"<boolean>\",\n  \"incidents\": \"<integer>\",\n  \"topic_id\": \"<string>\",\n  \"twitter\": {\n    \"dolor__1\": 77550121,\n    \"commodo4b\": true\n  }\n}"
    }
  ]
}