DataFlex / Support API / Redact Comment Attachment
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Use ChilkatAx-win32.pkg
Procedure Test
Handle hoHttp
Boolean iSuccess
Variant vResp
Handle hoResp
Variant vSbResponseBody
Handle hoSbResponseBody
Handle hoJResp
Integer iRespStatusCode
String sContent_type
String sContent_url
String sDeleted
String sFile_name
String sHeight
String sId
String sInline
String sMalware_access_override
String sMalware_scan_result
String sMapped_content_url
String sSize
String sUrl
String sWidth
String sContent_type
String sContent_url
String sDeleted
String sFile_name
String sHeight
String sId
String sInline
String sMalware_access_override
String sMalware_scan_result
String sMapped_content_url
String sSize
String sV_Url
String sWidth
Integer i
Integer iCount_i
String sTemp1
Boolean bTemp1
// This example assumes the Chilkat API to have been previously unlocked.
// See Global Unlock Sample for sample code.
Get Create (RefClass(cComChilkatHttp)) To hoHttp
If (Not(IsComObjectCreated(hoHttp))) Begin
Send CreateComObject of hoHttp
End
Set ComBasicAuth Of hoHttp To True
Set ComLogin Of hoHttp To "login"
Set ComPassword Of hoHttp To "password"
Send ComSetRequestHeader To hoHttp "Accept" "application/json"
Get ComQuickRequest Of hoHttp "PUT" "https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact" To vResp
If (IsComObject(vResp)) Begin
Get Create (RefClass(cComChilkatHttpResponse)) To hoResp
Set pvComObject Of hoResp To vResp
End
Get ComLastMethodSuccess Of hoHttp To bTemp1
If (bTemp1 = False) Begin
Get ComLastErrorText Of hoHttp To sTemp1
Showln sTemp1
Procedure_Return
End
Get Create (RefClass(cComChilkatStringBuilder)) To hoSbResponseBody
If (Not(IsComObjectCreated(hoSbResponseBody))) Begin
Send CreateComObject of hoSbResponseBody
End
Get pvComObject of hoSbResponseBody to vSbResponseBody
Get ComGetBodySb Of hoResp vSbResponseBody To iSuccess
Get Create (RefClass(cComChilkatJsonObject)) To hoJResp
If (Not(IsComObjectCreated(hoJResp))) Begin
Send CreateComObject of hoJResp
End
Get pvComObject of hoSbResponseBody to vSbResponseBody
Get ComLoadSb Of hoJResp vSbResponseBody To iSuccess
Set ComEmitCompact Of hoJResp To False
Showln "Response Body:"
Get ComEmit Of hoJResp To sTemp1
Showln sTemp1
Get ComStatusCode Of hoResp To iRespStatusCode
Showln "Response Status Code = " iRespStatusCode
If (iRespStatusCode >= 400) Begin
Showln "Response Header:"
Get ComHeader Of hoResp To sTemp1
Showln sTemp1
Showln "Failed."
Send Destroy of hoResp
Procedure_Return
End
Send Destroy of hoResp
// Sample JSON response:
// (Sample code for parsing the JSON response is shown below)
// {
// "attachment": {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>",
// "thumbnails": [
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// },
// {
// "content_type": "<string>",
// "content_url": "<string>",
// "deleted": "<boolean>",
// "file_name": "<string>",
// "height": "<string>",
// "id": "<integer>",
// "inline": "<boolean>",
// "malware_access_override": "<boolean>",
// "malware_scan_result": "<string>",
// "mapped_content_url": "<string>",
// "size": "<integer>",
// "url": "<string>",
// "width": "<string>"
// }
// ]
// }
// }
// Sample code for parsing the JSON response...
// Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code
Get ComStringOf Of hoJResp "attachment.content_type" To sContent_type
Get ComStringOf Of hoJResp "attachment.content_url" To sContent_url
Get ComStringOf Of hoJResp "attachment.deleted" To sDeleted
Get ComStringOf Of hoJResp "attachment.file_name" To sFile_name
Get ComStringOf Of hoJResp "attachment.height" To sHeight
Get ComStringOf Of hoJResp "attachment.id" To sId
Get ComStringOf Of hoJResp "attachment.inline" To sInline
Get ComStringOf Of hoJResp "attachment.malware_access_override" To sMalware_access_override
Get ComStringOf Of hoJResp "attachment.malware_scan_result" To sMalware_scan_result
Get ComStringOf Of hoJResp "attachment.mapped_content_url" To sMapped_content_url
Get ComStringOf Of hoJResp "attachment.size" To sSize
Get ComStringOf Of hoJResp "attachment.url" To sV_Url
Get ComStringOf Of hoJResp "attachment.width" To sWidth
Move 0 To i
Get ComSizeOfArray Of hoJResp "attachment.thumbnails" To iCount_i
While (i < iCount_i)
Set ComI Of hoJResp To i
Get ComStringOf Of hoJResp "attachment.thumbnails[i].content_type" To sContent_type
Get ComStringOf Of hoJResp "attachment.thumbnails[i].content_url" To sContent_url
Get ComStringOf Of hoJResp "attachment.thumbnails[i].deleted" To sDeleted
Get ComStringOf Of hoJResp "attachment.thumbnails[i].file_name" To sFile_name
Get ComStringOf Of hoJResp "attachment.thumbnails[i].height" To sHeight
Get ComStringOf Of hoJResp "attachment.thumbnails[i].id" To sId
Get ComStringOf Of hoJResp "attachment.thumbnails[i].inline" To sInline
Get ComStringOf Of hoJResp "attachment.thumbnails[i].malware_access_override" To sMalware_access_override
Get ComStringOf Of hoJResp "attachment.thumbnails[i].malware_scan_result" To sMalware_scan_result
Get ComStringOf Of hoJResp "attachment.thumbnails[i].mapped_content_url" To sMapped_content_url
Get ComStringOf Of hoJResp "attachment.thumbnails[i].size" To sSize
Get ComStringOf Of hoJResp "attachment.thumbnails[i].url" To sUrl
Get ComStringOf Of hoJResp "attachment.thumbnails[i].width" To sWidth
Move (i + 1) To i
Loop
End_Procedure
Curl Command
curl -u login:password -X PUT
-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact
Postman Collection Item JSON
{
"name": "Redact Comment Attachment",
"request": {
"method": "PUT",
"header": [
{
"key": "Accept",
"value": "application/json"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":comment_id",
"attachments",
":attachment_id",
"redact"
],
"variable": [
{
"key": "ticket_id",
"value": "<integer>"
},
{
"key": "comment_id",
"value": "<integer>"
},
{
"key": "attachment_id",
"value": "<integer>"
}
]
},
"description": "Redaction allows you to permanently remove attachments from an existing comment on a ticket. Once removed from a comment, the attachment is replaced with an empty \"redacted.txt\" file.\n\nThe redaction is permanent. It is not possible to undo redaction or see what was removed. Once a ticket is closed, redacting its attachments is no longer possible.\n\nAlso, if you want to redact an inline attachment, you can use the `include_inline_images` parameter in the [List Comments](/api-reference/ticketing/tickets/ticket_comments/#list-comments) operation to obtain the inline attachment ID, and use it in the request URL.\n\n#### Allowed For\n\n* Admins\n* Agents when [deleting tickets is enabled for agents on professional accounts](https://support.zendesk.com/hc/en-us/articles/360002128107)\n* Agents assigned to a custom role with permissions to redact ticket content (Enterprise only)\n"
},
"response": [
{
"name": "OK response",
"originalRequest": {
"method": "PUT",
"header": [
{
"description": "Added as a part of security scheme: basic",
"key": "Authorization",
"value": "Basic <credentials>"
}
],
"url": {
"raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/:comment_id/attachments/:attachment_id/redact",
"host": [
"{{baseUrl}}"
],
"path": [
"api",
"v2",
"tickets",
":ticket_id",
"comments",
":comment_id",
"attachments",
":attachment_id",
"redact"
],
"variable": [
{
"key": "ticket_id"
},
{
"key": "comment_id"
},
{
"key": "attachment_id"
}
]
}
},
"status": "OK",
"code": 200,
"_postman_previewlanguage": "json",
"header": [
{
"key": "Content-Type",
"value": "application/json"
}
],
"cookie": [
],
"body": "{\n \"attachment\": {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\",\n \"thumbnails\": [\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n },\n {\n \"content_type\": \"<string>\",\n \"content_url\": \"<string>\",\n \"deleted\": \"<boolean>\",\n \"file_name\": \"<string>\",\n \"height\": \"<string>\",\n \"id\": \"<integer>\",\n \"inline\": \"<boolean>\",\n \"malware_access_override\": \"<boolean>\",\n \"malware_scan_result\": \"<string>\",\n \"mapped_content_url\": \"<string>\",\n \"size\": \"<integer>\",\n \"url\": \"<string>\",\n \"width\": \"<string>\"\n }\n ]\n }\n}"
}
]
}
