Chilkat Online Tools

DataFlex / Support API / Count Ticket Comments

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Use ChilkatAx-win32.pkg

Procedure Test
    Handle hoHttp
    Boolean iSuccess
    Variant vSbResponseBody
    Handle hoSbResponseBody
    Handle hoJResp
    Integer iRespStatusCode
    String sRefreshed_at
    String sValue
    String sTemp1

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    Get Create (RefClass(cComChilkatHttp)) To hoHttp
    If (Not(IsComObjectCreated(hoHttp))) Begin
        Send CreateComObject of hoHttp
    End

    Set ComBasicAuth Of hoHttp To True
    Set ComLogin Of hoHttp To "login"
    Set ComPassword Of hoHttp To "password"

    Send ComSetRequestHeader To hoHttp "Accept" "application/json"

    Get Create (RefClass(cComChilkatStringBuilder)) To hoSbResponseBody
    If (Not(IsComObjectCreated(hoSbResponseBody))) Begin
        Send CreateComObject of hoSbResponseBody
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComQuickGetSb Of hoHttp "https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/count" vSbResponseBody To iSuccess
    If (iSuccess = False) Begin
        Get ComLastErrorText Of hoHttp To sTemp1
        Showln sTemp1
        Procedure_Return
    End

    Get Create (RefClass(cComChilkatJsonObject)) To hoJResp
    If (Not(IsComObjectCreated(hoJResp))) Begin
        Send CreateComObject of hoJResp
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComLoadSb Of hoJResp vSbResponseBody To iSuccess
    Set ComEmitCompact Of hoJResp To False

    Showln "Response Body:"
    Get ComEmit Of hoJResp To sTemp1
    Showln sTemp1

    Get ComLastStatus Of hoHttp To iRespStatusCode
    Showln "Response Status Code = " iRespStatusCode
    If (iRespStatusCode >= 400) Begin
        Showln "Response Header:"
        Get ComLastHeader Of hoHttp To sTemp1
        Showln sTemp1
        Showln "Failed."
        Procedure_Return
    End

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "count": {
    //     "refreshed_at": "<dateTime>",
    //     "value": "<integer>"
    //   }
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    Get ComStringOf Of hoJResp "count.refreshed_at" To sRefreshed_at
    Get ComStringOf Of hoJResp "count.value" To sValue


End_Procedure

Curl Command

curl  -u login:password -X GET
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/tickets/:ticket_id/comments/count

Postman Collection Item JSON

{
  "name": "Count Ticket Comments",
  "request": {
    "method": "GET",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/count",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "tickets",
        ":ticket_id",
        "comments",
        "count"
      ],
      "variable": [
        {
          "key": "ticket_id",
          "value": "<integer>"
        }
      ]
    },
    "description": "Returns an approximate count of the comments added to the ticket. If the count exceeds 100,000, the count will return a cached result.  This cached result will update every 24 hours.\n\nThe `count[refreshed_at]` property is a timestamp that indicates when the count was last updated.\n\n**Note**: When the count exceeds 100,000, `count[refreshed_at]` may occasionally be null.\nThis indicates that the count is being updated in the background, and `count[value]` is limited to 100,000 until the update is complete.\n\n#### Allowed For\n* Agents"
  },
  "response": [
    {
      "name": "Count of ticket comments",
      "originalRequest": {
        "method": "GET",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/tickets/:ticket_id/comments/count",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "tickets",
            ":ticket_id",
            "comments",
            "count"
          ],
          "variable": [
            {
              "key": "ticket_id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"count\": {\n    \"refreshed_at\": \"<dateTime>\",\n    \"value\": \"<integer>\"\n  }\n}"
    }
  ]
}