Chilkat Online Tools

DataFlex / Support API / Recover Suspended Ticket

Back to Collection Items

Use ChilkatAx-win32.pkg

Procedure Test
    Handle hoHttp
    Boolean iSuccess
    Variant vResp
    Handle hoResp
    Variant vSbResponseBody
    Handle hoSbResponseBody
    Handle hoJResp
    Integer iRespStatusCode
    String sV_Email
    String sId
    String sName
    String sBrand_id
    String sCause
    String sCause_id
    String sContent
    String sCreated_at
    String sId
    String sMessage_id
    String sRecipient
    String sSubject
    String sTicket_id
    String sUpdated_at
    String sUrl
    String sChannel
    String sAddress
    String sFromId
    String sFromName
    String sTitle
    String sRel
    String sToAddress
    String sToName
    Boolean iCupidatat__c
    Integer iOfficiad
    Integer j
    Integer iCount_j
    String sContent_type
    String sContent_url
    String sDeleted
    String sFile_name
    String sHeight
    String sInline
    String sMalware_access_override
    String sMalware_scan_result
    String sMapped_content_url
    String sSize
    String sWidth
    Integer k
    Integer iCount_k
    Integer i
    Integer iCount_i
    String sTemp1
    Boolean bTemp1

    // This example assumes the Chilkat API to have been previously unlocked.
    // See Global Unlock Sample for sample code.

    Get Create (RefClass(cComChilkatHttp)) To hoHttp
    If (Not(IsComObjectCreated(hoHttp))) Begin
        Send CreateComObject of hoHttp
    End

    Set ComBasicAuth Of hoHttp To True
    Set ComLogin Of hoHttp To "login"
    Set ComPassword Of hoHttp To "password"

    Send ComSetRequestHeader To hoHttp "Accept" "application/json"

    Get ComQuickRequest Of hoHttp "PUT" "https://example.zendesk.com/api/v2/suspended_tickets/:id/recover" To vResp
    If (IsComObject(vResp)) Begin
        Get Create (RefClass(cComChilkatHttpResponse)) To hoResp
        Set pvComObject Of hoResp To vResp
    End
    Get ComLastMethodSuccess Of hoHttp To bTemp1
    If (bTemp1 = False) Begin
        Get ComLastErrorText Of hoHttp To sTemp1
        Showln sTemp1
        Procedure_Return
    End

    Get Create (RefClass(cComChilkatStringBuilder)) To hoSbResponseBody
    If (Not(IsComObjectCreated(hoSbResponseBody))) Begin
        Send CreateComObject of hoSbResponseBody
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComGetBodySb Of hoResp vSbResponseBody To iSuccess

    Get Create (RefClass(cComChilkatJsonObject)) To hoJResp
    If (Not(IsComObjectCreated(hoJResp))) Begin
        Send CreateComObject of hoJResp
    End
    Get pvComObject of hoSbResponseBody to vSbResponseBody
    Get ComLoadSb Of hoJResp vSbResponseBody To iSuccess
    Set ComEmitCompact Of hoJResp To False

    Showln "Response Body:"
    Get ComEmit Of hoJResp To sTemp1
    Showln sTemp1

    Get ComStatusCode Of hoResp To iRespStatusCode
    Showln "Response Status Code = " iRespStatusCode
    If (iRespStatusCode >= 400) Begin
        Showln "Response Header:"
        Get ComHeader Of hoResp To sTemp1
        Showln sTemp1
        Showln "Failed."
        Send Destroy of hoResp
        Procedure_Return
    End

    Send Destroy of hoResp

    // Sample JSON response:
    // (Sample code for parsing the JSON response is shown below)

    // {
    //   "ticket": [
    //     {
    //       "attachments": [
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         },
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         }
    //       ],
    //       "author": {
    //         "email": "<string>",
    //         "id": "<integer>",
    //         "name": "<string>"
    //       },
    //       "brand_id": "<integer>",
    //       "cause": "<string>",
    //       "cause_id": "<integer>",
    //       "content": "<string>",
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "message_id": "<string>",
    //       "recipient": "<string>",
    //       "subject": "<string>",
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>",
    //       "via": {
    //         "channel": "<string>",
    //         "source": {
    //           "from": {
    //             "address": "<string>",
    //             "id": "<integer>",
    //             "name": "<string>",
    //             "title": "<string>"
    //           },
    //           "rel": "<string>",
    //           "to": {
    //             "address": "<string>",
    //             "name": "<string>"
    //           }
    //         }
    //       }
    //     },
    //     {
    //       "attachments": [
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         },
    //         {
    //           "content_type": "<string>",
    //           "content_url": "<string>",
    //           "deleted": "<boolean>",
    //           "file_name": "<string>",
    //           "height": "<string>",
    //           "id": "<integer>",
    //           "inline": "<boolean>",
    //           "malware_access_override": "<boolean>",
    //           "malware_scan_result": "<string>",
    //           "mapped_content_url": "<string>",
    //           "size": "<integer>",
    //           "url": "<string>",
    //           "width": "<string>",
    //           "thumbnails": [
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             },
    //             {
    //               "content_type": "<string>",
    //               "content_url": "<string>",
    //               "deleted": "<boolean>",
    //               "file_name": "<string>",
    //               "height": "<string>",
    //               "id": "<integer>",
    //               "inline": "<boolean>",
    //               "malware_access_override": "<boolean>",
    //               "malware_scan_result": "<string>",
    //               "mapped_content_url": "<string>",
    //               "size": "<integer>",
    //               "url": "<string>",
    //               "width": "<string>"
    //             }
    //           ]
    //         }
    //       ],
    //       "author": {
    //         "email": "<string>",
    //         "id": "<integer>",
    //         "name": "<string>"
    //       },
    //       "brand_id": "<integer>",
    //       "cause": "<string>",
    //       "cause_id": "<integer>",
    //       "content": "<string>",
    //       "created_at": "<dateTime>",
    //       "id": "<integer>",
    //       "message_id": "<string>",
    //       "recipient": "<string>",
    //       "subject": "<string>",
    //       "ticket_id": "<integer>",
    //       "updated_at": "<dateTime>",
    //       "url": "<string>",
    //       "via": {
    //         "channel": "<string>",
    //         "source": {
    //           "from": {
    //             "address": "<string>",
    //             "id": "<integer>",
    //             "name": "<string>",
    //             "title": "<string>"
    //           },
    //           "rel": "<string>",
    //           "to": {
    //             "address": "<string>",
    //             "name": "<string>"
    //           },
    //           "cupidatat__c": false,
    //           "officiad": -60680586
    //         }
    //       }
    //     }
    //   ]
    // }

    // Sample code for parsing the JSON response...
    // Use this online tool to generate parsing code from sample JSON: Generate JSON Parsing Code

    Move 0 To i
    Get ComSizeOfArray Of hoJResp "ticket" To iCount_i
    While (i < iCount_i)
        Set ComI Of hoJResp To i
        Get ComStringOf Of hoJResp "ticket[i].author.email" To sV_Email
        Get ComStringOf Of hoJResp "ticket[i].author.id" To sId
        Get ComStringOf Of hoJResp "ticket[i].author.name" To sName
        Get ComStringOf Of hoJResp "ticket[i].brand_id" To sBrand_id
        Get ComStringOf Of hoJResp "ticket[i].cause" To sCause
        Get ComStringOf Of hoJResp "ticket[i].cause_id" To sCause_id
        Get ComStringOf Of hoJResp "ticket[i].content" To sContent
        Get ComStringOf Of hoJResp "ticket[i].created_at" To sCreated_at
        Get ComStringOf Of hoJResp "ticket[i].id" To sId
        Get ComStringOf Of hoJResp "ticket[i].message_id" To sMessage_id
        Get ComStringOf Of hoJResp "ticket[i].recipient" To sRecipient
        Get ComStringOf Of hoJResp "ticket[i].subject" To sSubject
        Get ComStringOf Of hoJResp "ticket[i].ticket_id" To sTicket_id
        Get ComStringOf Of hoJResp "ticket[i].updated_at" To sUpdated_at
        Get ComStringOf Of hoJResp "ticket[i].url" To sUrl
        Get ComStringOf Of hoJResp "ticket[i].via.channel" To sChannel
        Get ComStringOf Of hoJResp "ticket[i].via.source.from.address" To sAddress
        Get ComStringOf Of hoJResp "ticket[i].via.source.from.id" To sFromId
        Get ComStringOf Of hoJResp "ticket[i].via.source.from.name" To sFromName
        Get ComStringOf Of hoJResp "ticket[i].via.source.from.title" To sTitle
        Get ComStringOf Of hoJResp "ticket[i].via.source.rel" To sRel
        Get ComStringOf Of hoJResp "ticket[i].via.source.to.address" To sToAddress
        Get ComStringOf Of hoJResp "ticket[i].via.source.to.name" To sToName
        Get ComBoolOf Of hoJResp "ticket[i].via.source.cupidatat__c" To iCupidatat__c
        Get ComIntOf Of hoJResp "ticket[i].via.source.officiad" To iOfficiad
        Move 0 To j
        Get ComSizeOfArray Of hoJResp "ticket[i].attachments" To iCount_j
        While (j < iCount_j)
            Set ComJ Of hoJResp To j
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].content_type" To sContent_type
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].content_url" To sContent_url
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].deleted" To sDeleted
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].file_name" To sFile_name
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].height" To sHeight
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].id" To sId
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].inline" To sInline
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].malware_access_override" To sMalware_access_override
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].malware_scan_result" To sMalware_scan_result
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].mapped_content_url" To sMapped_content_url
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].size" To sSize
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].url" To sUrl
            Get ComStringOf Of hoJResp "ticket[i].attachments[j].width" To sWidth
            Move 0 To k
            Get ComSizeOfArray Of hoJResp "ticket[i].attachments[j].thumbnails" To iCount_k
            While (k < iCount_k)
                Set ComK Of hoJResp To k
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].content_type" To sContent_type
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].content_url" To sContent_url
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].deleted" To sDeleted
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].file_name" To sFile_name
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].height" To sHeight
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].id" To sId
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].inline" To sInline
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].malware_access_override" To sMalware_access_override
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].malware_scan_result" To sMalware_scan_result
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].mapped_content_url" To sMapped_content_url
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].size" To sSize
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].url" To sUrl
                Get ComStringOf Of hoJResp "ticket[i].attachments[j].thumbnails[k].width" To sWidth
                Move (k + 1) To k
            Loop

            Move (j + 1) To j
        Loop

        Move (i + 1) To i
    Loop



End_Procedure

Curl Command

curl  -u login:password -X PUT
	-H "Accept: application/json"
https://example.zendesk.com/api/v2/suspended_tickets/:id/recover

Postman Collection Item JSON

{
  "name": "Recover Suspended Ticket",
  "request": {
    "method": "PUT",
    "header": [
      {
        "key": "Accept",
        "value": "application/json"
      }
    ],
    "url": {
      "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
      "host": [
        "{{baseUrl}}"
      ],
      "path": [
        "api",
        "v2",
        "suspended_tickets",
        ":id",
        "recover"
      ],
      "variable": [
        {
          "key": "id",
          "value": "<number>"
        }
      ]
    },
    "description": "**Note**: During recovery, the API sets the requester to the authenticated agent who called the API, not the original requester. This prevents the ticket from being re-suspended after recovery. To preserve the original requester, use the [Recover Multiple Suspended Tickets](#recover-multiple-suspended-tickets) endpoint with the single ticket.\n\n#### Allowed For\n\n* Unrestricted agents\n"
  },
  "response": [
    {
      "name": "Success response",
      "originalRequest": {
        "method": "PUT",
        "header": [
          {
            "description": "Added as a part of security scheme: basic",
            "key": "Authorization",
            "value": "Basic <credentials>"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/api/v2/suspended_tickets/:id/recover",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "api",
            "v2",
            "suspended_tickets",
            ":id",
            "recover"
          ],
          "variable": [
            {
              "key": "id"
            }
          ]
        }
      },
      "status": "OK",
      "code": 200,
      "_postman_previewlanguage": "json",
      "header": [
        {
          "key": "Content-Type",
          "value": "application/json"
        }
      ],
      "cookie": [
      ],
      "body": "{\n  \"ticket\": [\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"author\": {\n        \"email\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"name\": \"<string>\"\n      },\n      \"brand_id\": \"<integer>\",\n      \"cause\": \"<string>\",\n      \"cause_id\": \"<integer>\",\n      \"content\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"message_id\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"subject\": \"<string>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"from\": {\n            \"address\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"name\": \"<string>\",\n            \"title\": \"<string>\"\n          },\n          \"rel\": \"<string>\",\n          \"to\": {\n            \"address\": \"<string>\",\n            \"name\": \"<string>\"\n          }\n        }\n      }\n    },\n    {\n      \"attachments\": [\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        },\n        {\n          \"content_type\": \"<string>\",\n          \"content_url\": \"<string>\",\n          \"deleted\": \"<boolean>\",\n          \"file_name\": \"<string>\",\n          \"height\": \"<string>\",\n          \"id\": \"<integer>\",\n          \"inline\": \"<boolean>\",\n          \"malware_access_override\": \"<boolean>\",\n          \"malware_scan_result\": \"<string>\",\n          \"mapped_content_url\": \"<string>\",\n          \"size\": \"<integer>\",\n          \"url\": \"<string>\",\n          \"width\": \"<string>\",\n          \"thumbnails\": [\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            },\n            {\n              \"content_type\": \"<string>\",\n              \"content_url\": \"<string>\",\n              \"deleted\": \"<boolean>\",\n              \"file_name\": \"<string>\",\n              \"height\": \"<string>\",\n              \"id\": \"<integer>\",\n              \"inline\": \"<boolean>\",\n              \"malware_access_override\": \"<boolean>\",\n              \"malware_scan_result\": \"<string>\",\n              \"mapped_content_url\": \"<string>\",\n              \"size\": \"<integer>\",\n              \"url\": \"<string>\",\n              \"width\": \"<string>\"\n            }\n          ]\n        }\n      ],\n      \"author\": {\n        \"email\": \"<string>\",\n        \"id\": \"<integer>\",\n        \"name\": \"<string>\"\n      },\n      \"brand_id\": \"<integer>\",\n      \"cause\": \"<string>\",\n      \"cause_id\": \"<integer>\",\n      \"content\": \"<string>\",\n      \"created_at\": \"<dateTime>\",\n      \"id\": \"<integer>\",\n      \"message_id\": \"<string>\",\n      \"recipient\": \"<string>\",\n      \"subject\": \"<string>\",\n      \"ticket_id\": \"<integer>\",\n      \"updated_at\": \"<dateTime>\",\n      \"url\": \"<string>\",\n      \"via\": {\n        \"channel\": \"<string>\",\n        \"source\": {\n          \"from\": {\n            \"address\": \"<string>\",\n            \"id\": \"<integer>\",\n            \"name\": \"<string>\",\n            \"title\": \"<string>\"\n          },\n          \"rel\": \"<string>\",\n          \"to\": {\n            \"address\": \"<string>\",\n            \"name\": \"<string>\"\n          },\n          \"cupidatat__c\": false,\n          \"officiad\": -60680586\n        }\n      }\n    }\n  ]\n}"
    }
  ]
}